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Setting Answering Options
Enabling "Do Not Disturb"
This is not available for workgroup pilot numbers. Select the Do Not
Disturb checkbox option to send all calls for the selected extension(s) to
the extension's voice mail. This feature is also accessible by the user at the
user's station by dialing #33. Note that this overrides any One Number
Access settings for the extension.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions. The options are somewhat different in the physical
and workgroup extensions of the window.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
•
Forward to Extension—Select an extension number in the
drop-down list. See "A 10-Hop Limit to Call Forwarding for Direct
Calls" on page 222.
•
Forward to Voice Mail (physical extensions only)
•
Forward to Workgroup Voice Mail (workgroup extensions only)
•
Forward to Member Voice Mail (workgroup extensions only)—
forwards the call to the voice mail for the extension that didn't answer
the call.
•
Forward to Next Workgroup Member (workgroup extensions only)
•
Forward to Auto Attendant—use the drop-down list to select an
Auto Attendant to which to route the call. Auto Attendant settings are
established in Auto Attendant Select... on the Management menu.
224 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
