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Auto Attendant Configuration
Example: Auto Attendant Planning
Auto Attendant ID:
Main Menu for XYZ Office
Digit
Meaning
Reserved for
1
Extensions
2
(no prompts)
3
Express
4
Support
Sales
5
6
Technical
Support
Phone FAQs Expand Tree
7
8
9
Operator
0
*
Repeat Menu Repeat Level
#
Planning is essential in organizing
an Auto Attendant menu structure
that makes sense. Planning also
helps you to identify needs for
custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.
130 AltiWare OE System Administration Manual
100, Phrase 10
Action
Collect Extension
Collect Extension
Collect Extension
Expand Tree
(No. 110)
Expand Tree
(No. 120)
Expand Tree
(No. 130)
(No. 140)
To Operator
110, Phrase 20
Auto Attendant ID:
Express Support
Digit
Meaning
Installation
Call Extension
1
(Workgroup 350)
2
Board
Call Extension
Support
(Workgroup 360)
Version 5
Call Extension
3
Support
(Workgroup 370)
Version 6
Call Extension
4
Support
(Workgroup 380)
5
6
7
8
9
Operator
To Operator
0
*
Repeat Menu Repeat Level
Main Menu
GoTo Top Level
#
120, Phrase 30
Auto Attendant ID:
Sales
Digit
Meaning
Hardware
Call Extension
1
(Workgroup 310)
Applications Call Extension
2
(Workgroup 320)
Check Order
GoTo Item 127
3
Status
(Collect Order #)
Other: Ques-
Call Extension
4
tions, etc.
(Workgroup 311)
5
6
7
8
9
0
Repeat Menu Repeat Level
*
Main Menu
GoTo Top Level
#
Action
Action
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