Troubleshooting At The Bash Prompt - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - ADMINISTRATION GUIDE 09-25-2008 Administration Manual

F.8.2 Troubleshooting at the Bash Prompt
When the bash prompt is displayed, there are a few tools that you can use to gather information
about the hardware:
hwinfo: This utility is used by linuxrc to load hardware. You can use hwinfo -pci to
determine exactly what hardware was recognized.
Pipe to "less," because hwinfo can create a lot of output. For example, hwinfo -pci |
less.
If you need to contact Novell Support for help, you should capture the output from hwinfo -
pci to a file for their use. You can gather the most information with this command:
hwinfo –pci –log /logfilename
where logfilename is the name of the file that you should send.
You can then mount a device, such as a Thumb drive or other USB device, and save the output
file for later use. You might also be able to use FTP to save the file where it can be available.
ethtool: This is a valuable tool (contained in a ZENworks distribution) that can be used to
change the configuration on most Ethernet network devices.
648 Novell ZENworks 7.2 Linux Management Administration Guide