Defining Mail In The Customer Data Block - Overlay 15 - Nortel Meridian 1 Planning, Installation And Operating Instructions

Chapter 20 — Meridian Mail Compact Option installation and maintenance

Defining Mail in the customer data block - overlay 15

Once the voicemail software is installed (see
installation" on page
customer data block using Overlay 15. Use the following procedure to define
the customer data block.
Procedure 46
Defining Mail in the customer data block
1
2
3
4
The two sets of prompts in Overlay 15 affect the routing of unanswered or
busy calls:
•
•
Normally, non-Direct Inward Dialling (DID) calls are routed to Mail when a
no answer or a busy condition is encountered. As an option, DID calls can be
routed to attendant's or user's Hunt DN.
Option 11C Compact
225), the voice mail service must be defined in the
Load Overlay 15 at the switch administration terminal.
Respond to the prompts as shown in
Press <Return> after each prompt until you get to the next one you
need.
When the configuration is complete, enter ****, or type END followed
by <Return> in response to the prompt REQ.
Flexible Call Forward (FNAD/FNAN/FNAL) is set on a per customer
basis. The call forward DN is derfined in the user's telephone data.
Call Forward No Answer/Busy (MDID/NDID/MWFB) is set on a per
customer basis. All no answer/busy calls are routed to the flexible call
forward DN (provided the called set has message waiting allowed
[MWA] class of service).
Planning, Installation, Fault Clearing and CCBR Guide
Page 247 of 536
"Beginning the software
Table 33.