Nortel Option 11C Compact Manuals

Manuals and User Guides for Nortel Option 11C Compact. We have 1 Nortel Option 11C Compact manual available for free PDF download: Planning, Installation And Operating Instructions

Nortel Option 11C Compact Planning, Installation And Operating Instructions (556 pages)

Brand: Nortel | Category: PBX | Size: 12.08 MB

Section 1

4
- Table of Contents
  4
- About this Guide
  18
  - Planning
    18
  - Installation
    18
  - Fault Clearing
    18
  - Customer Configuration Backup and Restore
    19
- Chapter 1 - Overview of the Option 11C Compact
  
  20
  - Design and Architecture
    20
    
    Easy to Install and Program
    20
    
    Fully Featured
    22
  - Unique Option 11C Compact Elements
    22
    
    Software Delivery Card
    22
    
    Flash Drive
    23
    
    Software Daughterboard
    23
    
    Security Device
    23
  - System Specifications
    23
    
    Input Voltage
    23
    
    Number of Peripheral (PE) Slots
    24
    
    Software Generic
    24
    
    Conference Channels
    24
    
    Intercabinet Connection
    24
    
    Power Failure Transfer Unit (PFTU)
    24
    
    Reserve Power
    24
  - Hospitality Applications
    25
  - Data Backup and Restore Methods
    25
- Chapter 2 - Equipment Identification
  
  26
  - Cabinets
    26
  - Power Supplies
    27
  - Reserve Power
    28
  - Common Equipment Circuit Cards
    29
    
    NTMW01 Small System Controller (SSC) Card
    29
    
    Ten-Slot Expansion Cabinet NTMW35 Backplane
    33
    
    NTMW49 RSM Circuit Card
    34
    
    ISDN and Digital Trunk Interface
    34
  - Peripheral Cards
    34
  - Fiber Expansion Equipment
    35
    
    Fiber Receiver Card
    35
  - Telephones and Attendant Console
    35
  - Cables and Wires
    35
  - Miscellaneous Items
    37
- Chapter 3 - System and Site Requirements
  
  38
  - Environmental Requirements
    38
  - Earthquake Bracing Requirements
    39
  - Grounding Requirements
    40
    
    Grounding Requirements
    41
    
    Grounding Method
    43
    
    Conduit Requirements
    43
  - Commercial Power Requirements
    44
    
    Optimal Power Installation
    45
    
    Alternative Power Installation
    48
  - Auxiliary Equipment Power
    54
  - Modem Requirements
    55
  - Maintenance and Administration Terminals
    55
    
    On-Site Access
    55
    
    Remote Access
    55
  - Cross-Connect Terminal Requirements
    56
  - Equipment Layout Plan
    57
    
    General Layout Guidelines
    57
    
    Equipment Layout Plan for Wall Mounting
    58
  - Card Slot Assignments
    60
- Chapter 4 - Regulatory and Other Information
  
  68
  - Fiber Optic Cable Interface Products
    68
  - Notice for United States Installations
    68
    
    Importance of Ringer Equivalence Number
    69
    
    Hearing Aid Compatibility
    69
  - Notice for Canadian Installations
    70
  - Repair Facilities
    71
    
    Canada
    71
    
    United States
    71
  - U.S.A. and Canada Network Connections
    72
    
    North American Numbering Plan
    72
    
    Equal Access
    72
    
    FCC Compliance: Registered Equipment for Direct Inward
    73
    
    Dial (DID) Calls
    73
  - Radio and TV Interference
    75
    
    Information for Canada
    75
- Chapter 5 - Safety Instructions
  
  76
- Chapter 6 - Bracing Cabinets against Earthquakes
  
  80
  - General Information
    80
  - Bracing System Cabinets
    81
- Chapter 7- Preparing for Installation
  
  90
  - Tools Checklist
    90
  - Readiness Checklist
    91
- Chapter 8 - Installing a New System
  
  92
  - General Information
    92
  - Installing the System
    92
- Chapter 9 - Mounting the Cabinets
  
  98
  - General Information
    98
  - Earthquake Bracing
    98
  - Mounting the Cabinet on a Wall
    98
    
    Items Required
    98
- Chapter 10 - Installing the System Ground
  
  104
  - General Information
    104
    
    Cabinets Powered by the same Service Panel
    105
    
    Cabinets Powered by Different Service Panels
    105
  - Grounding Instructions for Cabinets
    105
- Chapter 11 - Installing the Power Supply
  
  108
  - General Information
    108
  - Power Supplies
    108
    
    Switch Settings
    108
    
    AC Power Supply Installation
    111
- Chapter 12 - Adding an Expansion Cabinet
  
  114
  - General Information
    114
    
    Cabinet Configurations
    114
    
    Fiber Optic Equipment
    114
    
    Grounding
    115
    
    Power
    115
- Chapter 13 - Installing the Circuit Cards
  
  126
  - General Information
    126
  - Circuit Cards
    131
    
    NTMW01 Small System Controller (SSC) Card
    131
    
    NTMW02 Meridian Mail CPU
    134
    
    Ntmw04 Dti/Pri
    134
    
    Ntmw05 24Dlc
    134
    
    Ntmw06 16Mlc
    135
    
    Ntmw07 4Ut/4Mlc
    135
    
    NTMW44 4-Port Universal Trunk Card
    136
    
    Ntmw50Aa
    137
- Chapter 14 - Installing and Connecting the Cross-Connect Terminal
  
  140
  - General Information
    140
  - Terminal Block Requirements
    141
  - Installing the Cross-Connect Terminal
    141
  - Connecting the Cables
    143
- Chapter 15 - Installing and Connecting SDI and Ethernet Ports
  
  144
  - General Information
    144
  - Modem Setup Requirements
    145
  - Installing and Connecting SDI Ports
    147
    
    Ntmw01 Ssc
    147
    
    NTMW10 Fiber Receiver Card
    149
  - Terminal Setup
    150
  - Installing and Connecting an Ethernet Cable
    154
- Chapter 16 - Starting up and Testing the System
  
  158
  - General Information
    158
  - Overview of Software Components
    158
    
    Software Daughterboard
    158
    
    Software Delivery (PCMCIA) Card
    158
    
    Software Installation Program
    159
  - Start-Up Procedures
    164
    
    Installing the Software
    168
- Chapter 17 - Connecting the Telephones and Attendant Console
  
  176
  - General Information
    176
  - Cross-Connecting Telephones
    178
    
    Connecting On-Premise Telephones
    178
    
    Connecting Off-Premise Telephones
    182
    
    Connecting an Attendant Console
    183
  - Activating Telephones
    191
    
    Activating Default Models
    192
    
    Activating Customized Models
    195
- Chapter 18 - Connecting the Trunks
  
  198
  - General Information
    198
  - Power Failure Transfer
    198
  - Connecting Trunks
    199
    
    NTMW07 Trunk/Line Card
    201
  - Activating Trunks
    205
    
    Activating a Default Model Trunk
    205
    
    Activating a Selected Model Trunk
    207
- Chapter 19 - Connecting an External Alarm
  
  210
  - General Information
    210
  - Alarm Port Assigned in Software
    210
- Chapter 20 - Meridian Mail Compact Option Installation and Maintenance
  
  212
  - General Information
    212
  - Installing the Meridian Mail Compact Option Hardware
    215
    
    Precautions
    215
    
    Installing the RSM Assembly Module (NTMW50AA)
    215
    
    Installing the Hard Drive
    216
    
    Installing the Daughterboards
    218
    
    Installing the Meridian Mail Compact Option CPU (68K) Card
    219
  - Installing Hospitality Voice System Hardware
    221
    
    Installing the SDI Cable
    222
    
    Installing the RSM Assembly Module
    222
    
    Installing Hospitality Peripherals
    222
  - Using the RSM Assembly Module
    223
  - Meridian Mail Compact Option and the Option 11C Compact
    226
  - Enabling and Disabling the Console and AML Data Ports
    227
  - Stopping Meridian Mail Compact Option
    228
  - Resetting Meridian Mail Compact Option
    229
  - Installing the External Tape Drive and Printer
    230
    
    Installing the Tape Drive
    230
    
    Installing a Printer
    236
  - Keycodes
    239
    
    Keycode Composition
    239
    
    What Is a Keycode Used for
    240
    
    How the Keycode Works with the System
    240
    
    Defining the System with Keycodes
    240
    
    What to Do if Your Keycode Is Rejected
    241
    
    Understanding the Keycode Label
    242
  - Mail Software Installation
    244
    
    What to Do before You Begin
    244
    
    Performing a Software Installation
    244
    
    Defining Mail in the Customer Data Block - Overlay 15
    266
  - Meridian Mail Compact Option Upgrade
    270
    
    What to Do before You Begin
    270
    
    Performing a Comprehensive Upgrade
    270
  - Backing up the System
    293
    
    Scheduling Backups
    294
  - Restoring the System
    295
  - The Tools Menu
    296
  - Troubleshooting and Maintenance
    299
    
    Troubleshooting
    299
    
    Maintaining the External Tape Drive
    314
  - References
    318
- Chapter 21 - Installing Hospitality
  
  320
- Chapter 22 - Upgrading Software
  
  324
  - An Overview
    324
    
    Introduction
    324
  - Software Upgrade to a New Release or Issue
    324
    
    How to Upgrade Software on an Existing Option 11C Compact
    325
    
    How to Revert to the Previous Release of Software
    334
  - Feature Set and ISM Parameters Upgrade
    338
    
    Introduction
    338
    
    How to Upgrade Feature Set and ISM Parameters
    338
  - Restoring a Backed up Database
    347
    
    Introduction
    347
    
    How to Restore a Backed up Database
    347
  - Archiving and Removing Databases
    356
    
    Introduction
    356
    
    How to Use Archive Feature
    356
  - Installing an Archived Database
    362
    
    Introduction
    362
    
    How to Install an Archived Database
    362
  - Reviewing and Clearing Upgrade Information
    367
    
    Introduction
    367
    
    How to Review and Clear Upgrade Information
    367
  - Using the Flash Boot ROM Utility
    372
    
    Introduction
    372
    
    How to Use the Flash Boot ROM Utility
    372
  - Installation Summary
    379
    
    Introduction
    379
    
    How to Use the Installation Summary Utility
    379
- Chapter 23 - Pre-Programmed Data
  
  382
  - Introduction
    382
  - Passwords and Codes
    383
  - Default Numbering Plan
    384
    
    First Digits
    384
    
    Key Directory Numbers Numbers
    385
    
    Directory Numbers (DN) Assigned to Card Slots
    386
  - Flexible Feature Codes
    390
  - SDI Ports
    391
  - Telephone Tones
    392
  - Trunks
    393
    
    Trunk Routes
    393
    
    Trunk Models
    394
  - Telephones
    398
    
    Telephone Models
    398
Section 2

399
- Administration Telephones
  402
- Central Answering Position (CAP) Telephones
  404
- General Business Telephones
  407
- General Business Telephone with Message Indication and Speed Call
  408
- General Business Telephone with Message Indication
  409
- General Business Telephone with Message Indication and Speed Call, Toll Denied
  409
- General Business Set with Message Indication and Display
  410
- Manager Telephone with Display and Message Indication
  412
- Two-Line General Business Telephone with Message Indication and Display
  412
- Secretary Telephone with Display and Message Indication
  413
- Advanced Business Telephone with Message Indication and Display
  415
- Manager Telephone with Message Indication and Display
  415
- ACD Agent with Display
  417
- ACD Supervisor with Display
  417
- Chapter 24 - Changing Pre-Programmed Data
  
  420
  - Introduction
    420
  - Changing the Default Numbering Plan
    421
    
    Extensions Assigned Differ from the Default Numbering Plan
    421
    
    Changing the First Number in the Numbering Plan
    421
  - Changing the Assignment of the First DN
    422
  - Removing Numbering Plan Interferences
    442
    
    Interference with ACD Queues
    442
    
    Interference with Call Park Extension Numbers
    442
    
    Interference with SDI Ports
    443
    
    Interference with the SPRE Code
    443
    
    Interference with the Attendant Extension Number
    443
    
    Changing or Removing the Pre-Programmed Night Number
    444
    
    Interference with Flexible Feature Codes
    445
  - Creating, Changing, and Removing Telephone Models
    446
  - Creating Analog Telephone Models
    447
    
    Modifying Analog Telephone Models
    447
  - Creating Digital Telephone Models
    448
    
    Modifying Digital Telephone Models
    448
  - Printing Model Information
    449
    
    Analog Telephones
    449
    
    Digital Telephones
    449
  - Removing Telephone Models
    450
  - Creating Trunk Models and Changing Route Access Codes
    450
  - Creating Trunk Models
    450
    
    Modifying Trunk Models
    451
    
    Removing Trunk Models
    452
  - Printing Model Information
    452
  - Changing a Route Access Code
    453
- Chapter 25 - Fault Locating and Clearing
  
  456
  - Precautions
    456
    
    General Precautions
    456
    
    Fiber Cable
    457
    
    Circuit Cards
    457
  - Communicating with the System
    458
    
    System Terminal
    458
  - Hardware Maintenance Tools
    460
    
    Circuit Card Features
    461
    
    Initialize Button
    464
    
    System Alarms
    464
  - Software Maintenance Tools
    467
    
    Diagnostic Programs
    467
    
    History File
    470
  - End User Reports
    471
    
    User Report Indications
    471
  - Technical Assistance Service
    473
    
    Nortel Technical Assistance Centers
    473
    
    Services Available
    473
    
    Requesting Assistance
    476
  - How to Clear Faults
    477
    
    Fault Clearing Process
    477
    
    How to Clear Faults
    478
  - Fault Indicators
    479
    
    System Messages
    479
    
    Visual Fault Indicators
    481
    
    User Reports
    482
  - Accessing the System
    483
    
    Access through the System Terminal
    483
    
    Access through the Maintenance Telephone
    485
  - Clearing Power Faults
    488
    
    Power Faults
    488
    
    Fault Clearing Procedures
    488
    
    Symptom
    490
    
    Main Circuit Breaker off and All Leds off
    490
    
    Symptom
    492
    
    But All Leds in the Cabinet Are off
    492
  - Clearing Common Equipment Faults
    493
    
    Common Equipment Faults
    493
    
    Fault Clearing Procedures
    493
    
    Symptom
    495
    
    Call Processing Stopped on the Entire System
    495
    
    Fault Indicated on the NTMW01 SSC Card, or Memory
    496
    
    Fault Indicated
    496
    
    Symptom
    496
    
    Fault Indicated on the Tone and Digit Switch
    498
    
    Symptom
    498
    
    Fault Indicated When Trying to Perform a Data Dump
    499
  - Clearing Network Faults
    500
    
    Network Faults
    500
    
    Fault Clearing Procedures
    500
    
    Symptom
    502
    
    Disabled Card Indicated by OVD Message
    502
    
    Symptom
    506
    
    Card Disabled Without OVD Message
    506
    
    Problems with Transferring, Placing Conference Calls, or Music-On-Hold
    511
    
    Symptom
    511
    
    Problems Placing Calls on 2500-Type Telephones and some Trunks
    513
  - Clearing Peripheral Equipment Faults
    514
    
    Peripheral Equipment Faults
    514
    
    Fault Clearing Procedures
    514
    
    Symptom
    516
    
    Disabled Peripheral Equipment Circuit Card
    516
    
    Symptom
    519
    
    More than One Peripheral Equipment Circuit Card Disabled
    519
  - Clearing Trunk Faults
    522
    
    Trunk Faults
    522
    
    Symptom
    524
    
    Trunk Cannot Make or Receive Calls (OVD Message Received)
    524
    
    Symptom
    527
    
    Trunk Cannot Make or Receive Calls (no OVD Message)
    527
  - Clearing Attendant Console Faults
    529
    
    Attendant Console Faults
    529
    
    Fault Clearing Procedures
    530
    
    Symptom
    531
    
    Console Cannot Make or Receive Calls (OVD Message Received)
    531
    
    Symptom
    533
    
    Console Cannot Make or Receive Calls (no OVD Message)
    533
    
    Symptom
    534
    
    Indicator or Digit Display Not Functioning Properly
    534
    
    Symptom
    535
    
    Operator Cannot Hear or be Heard Properly
    535
  - Clearing Telephone Faults
    536
    
    Telephone Faults
    536
    
    Fault Clearing Procedures
    537
    
    Symptom
    538
    
    Telephone Cannot Make or Receive Calls (OVD Message Received)
    538
    
    Symptom
    540
    
    Telephone Cannot Make or Receive Calls (no OVD Message)
    540
    
    Symptom
    542
    
    One End Cannot Hear or Cannot be Heard
    542
    
    Symptom
    544
    
    Noise or Low Volume on All Calls
    544
    
    Symptom
    546
    
    Defective Indicator, Digit Display, or Component
    546
    
    Symptom
    547
    
    Defective Feature
    547
    
    Symptom
    548
    
    Defective Add-On Module
    548
    
    Symptom
    549
    
    Cannot Dial from 2500-Type Telephone
    549
    
    Symptom
    551
    
    No Ring on 500- and 2500-Type Telephones
    551
  - Final Maintenance Procedure
    553

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Nortel Option 11C Compact Manuals

Nortel Option 11C Compact Planning, Installation And Operating Instructions (556 pages)

Table of Contents

Section 1

Chapter 1 - Overview of the Option 11C Compact

Chapter 2 - Equipment Identification

Chapter 3 - System and Site Requirements

Chapter 4 - Regulatory and Other Information

Chapter 5 - Safety Instructions

Chapter 6 - Bracing Cabinets against Earthquakes

Chapter 7- Preparing for Installation

Chapter 8 - Installing a New System

Chapter 9 - Mounting the Cabinets

Chapter 10 - Installing the System Ground

Chapter 11 - Installing the Power Supply

Chapter 12 - Adding an Expansion Cabinet

Chapter 13 - Installing the Circuit Cards

Chapter 14 - Installing and Connecting the Cross-Connect Terminal

Chapter 15 - Installing and Connecting SDI and Ethernet Ports

Chapter 16 - Starting up and Testing the System

Chapter 17 - Connecting the Telephones and Attendant Console

Chapter 18 - Connecting the Trunks

Chapter 19 - Connecting an External Alarm

Chapter 20 - Meridian Mail Compact Option Installation and Maintenance

Chapter 21 - Installing Hospitality

Chapter 22 - Upgrading Software

Chapter 23 - Pre-Programmed Data

Section 2

Chapter 24 - Changing Pre-Programmed Data

Chapter 25 - Fault Locating and Clearing

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