Troubleshooting And Maintenance; Troubleshooting - Nortel Meridian 1 Planning, Installation And Operating Instructions

Page 280 of 536

Troubleshooting and maintenance

Troubleshooting

553-3121-210 Standard 3.0
Chapter 20 — Meridian Mail Compact Option installation and maintenance
This section describes the procedures you can follow should anything go
wrong with Meridian Mail Compact Option, and the procedures you should
follow to make these problems less likely.
The troubleshooting procedures assume that you are completely familiar with
the Meridian Mail Compact Option hardware and software installation
procedures.
For any problems with Meridian Mail Compact Option you should first
consult Maintenance Messages (SEERs) Reference Manual (NTP
555-7001-510). This book contains a comprehensive list of the events and
errors recorded on the SEER printer.
Troubleshooting Meridian Mail Compact Option hardware is a simple
process of determining the component that is causing the problem and
replacing it. The components cannot be repaired in the field; return them to
your Northern Telecom (Nortel) distributor for repair.
Problems with the switch often cause problems with Meridian Mail Compact
Option.
Unless otherwise stated, an instruction that tells you to replace a component
implies that you should then reinstall and restart Meridian Mail Compact
Option to see if the problem has cleared. If replacing the component does not
clear the problem, you should reinstall the old component and proceed to the
next step in the troubleshooting procedure.
Precautions
You must not remove or handle any of the Meridian Mail Compact Option
hardware while Meridian Mail Compact Option is on and running. If the
Meridian Mail Compact Option is running, follow the procedure for stopping
Meridian Mail Compact Option on
Failing to do so can result in damage to the components or injury to yourself.
January 1999
page 209.