Avaya IP Office 2050 Manuals

Manuals and User Guides for Avaya IP Office 2050. We have 7 Avaya IP Office 2050 manuals available for free PDF download: Fundamentals, User Manual, Manual

Avaya IP Office 2050 Fundamentals (682 pages)

Communication Server 1000

Brand: Avaya | Category: IP Phone | Size: 9.7 MB

Table of Contents
5
Chapter 1: New in this Release

19
- Features
  19
- Other Changes
  20
Chapter 2: Subject

27
- Note on Legacy Products and Releases
  27
  - Documents, User Guides, and Other Document References
    28
  - Online
    29
Chapter 3: Customer Service

31
Chapter 4: Avaya 2033 IP Conference Phone

33
- Contents
  33
- Introduction
  33
- Description
  34
- Extension Microphones
  35
- Components and Functions
  36
  - Keys and Functions
    36
  - Services Menu
    37
- Features
  38
- Display Characteristics
  39
- Installation and Configuration
  40
  - Before You Begin
    41
  - First-Time Installation
    41
  - Configuring the Avaya 2033 IP Conference Phone
    41
  - Connecting the Components
    42
  - Startup Sequence
    44
- Redeploying an Avaya 2033 IP Conference Phone
  44
- Replacing an Avaya 2033 IP Conference Phone
  45
- Removing an Avaya 2033 IP Conference Phone from Service
  45
- Connecting an Extension Microphone
  46
Chapter 5: Avaya 2007 IP Deskphone

47
- Contents
  47
- Introduction
  47
- Description
  48
- Components and Functions
  49
  - Keys and Functions
    49
  - Services Menu
    50
  - Local Tools Menu
    51
- Features
  52
- Touch Panel
  53
  - Calibrate the Touch Panel
    53
  - Stylus
    53
- Dialpad Entry
  54
- Cleaning the IP Phone Display Screen
  55
- Display Characteristics
  56
  - Phone Mode
    57
  - Application Area
    58
  - Tools/Navigation Area
    60
- Package Components
  61
- Installation and Configuration
  62
  - Before You Begin
    62
  - First-Time Installation
    62
  - Configuring the Avaya 2007 IP Deskphone
    63
  - Connecting the Components
    63
  - Startup Sequence
    63
- Redeploying an Avaya 2007 IP Deskphone
  64
- Replacing an Avaya 2007 IP Deskphone
  65
- Removing an Avaya 2007 IP Deskphone from Service
  65
Chapter 6: Avaya 1210 IP Deskphone

67
- Contents
  67
- Introduction
  67
- Description
  68
- Components and Functions
  69
  - Keys and Functions
    69
  - Services Menu
    70
  - Local Tools Menu
    71
- Features
  72
- Display Characteristics
  73
- Package Components
  74
- Installation and Configuration
  75
  - Before You Begin
    75
  - First-Time Installation
    75
  - Configuring the Avaya 1210 IP Deskphone
    76
  - Connecting the Components
    76
  - Startup Sequence
    79
- Redeploying an Avaya 1210 IP Deskphone
  79
- Replacing an Avaya 1210 IP Deskphone
  80
- Removing an Avaya 1210 IP Deskphone from Service
  81
Chapter 7: Avaya 1220 IP Deskphone

83
- Contents
  83
- Introduction
  83
- Description
  84
- Components and Functions
  85
  - Keys and Functions
    85
  - Services Menu
    87
  - Local Tools Menu
    88
- Features
  88
- Display Characteristics
  89
- Package Components
  91
- Installation and Configuration
  92
  - Before You Begin
    92
  - First-Time Installation
    93
  - Configuring the Avaya 1220 IP Deskphone
    93
  - Connecting the Components
    93
  - Startup Sequence
    97
- Redeploying an Avaya 1220 IP Deskphone
  97
- Replacing an Avaya 1220 IP Deskphone
  98
- Removing an Avaya 1220 IP Deskphone from Service
  99
Chapter 8: Avaya 1230 IP Deskphone

101
- Contents
  101
- Introduction
  101
- Description
  102
- Components and Functions
  103
  - Keys and Functions
    103
  - Services Menu
    105
  - Local Tools Menu
    106
- Features
  106
- Display Characteristics
  107
- Package Components
  109
- Installation and Configuration
  110
  - Before You Begin
    110
  - First-Time Installation
    111
  - Configuring the Avaya 1230 IP Deskphone
    111
  - Connecting the Components
    112
  - Startup Sequence
    114
- Redeploying an Avaya 1230 IP Deskphone
  115
- Replacing an Avaya 1230 IP Deskphone
  116
- Removing an Avaya 1230 IP Deskphone from Service
  116
Chapter 9: Avaya 1200 Series LCD Expansion Module

117
- Contents
  117
- Description
  117
- Features
  122
- Display Characteristics
  122
- Configuration
  122
- Installation
  124
- Avaya 1200 Series LCD Expansion Module Startup Initialization
  125
- Operating Parameters
  126
  - Avaya 1220 IP Deskphone
    126
  - Avaya 1230 IP Deskphone
    126
- Services Key Operation
  128
  - Display Diagnostics
    129
- Firmware
  130
Chapter 10: Avaya 2050 IP Softphone

131
- Contents
  131
- Introduction
  131
- Description
  132
  - Features
    132
  - Additional Features
    134
  - Language Support
    135
- Components
  135
  - Call Control Window
    135
- Display Characteristics
  138
  - Information Display Area
    138
  - System Tray
    139
  - USB Audio Adapters
    139
  - USB Headset Adapter
    140
  - Registration
    140
  - Gips
    140
  - Echo Cancellation
    141
  - Clock Synchronization
    142
  - Jitter Buffer
    142
  - Qos
    142
  - Qos Settings
    143
  - I2050Qossvc.exe
    144
  - Diffserv (DSCP)
    145
  - 145
    145
  - Ethereal Traces
    145
  - Gxas
    145
- Licenses
  146
  - Server-Based Licensing
    146
  - Check out License
    147
  - Cached License
    147
  - Evaluation Period
    147
  - License Restrictions
    147
  - License Types
    148
  - License Server
    148
  - How to Configure Ports for Licensing
    149
  - License Server Components
    150
  - Provisioning a License Server
    150
  - Starting the License Server Manager
    152
  - Server Redundancy
    153
  - License File
    153
  - Flexnet Licensing Error Codes
    154
  - Troubleshooting
    154
  - Node Locked Licensing
    160
  - Evaluation Period
    161
- Key Number Assignments
  161
- Minimum System Requirements
  162
- System Components
  163
- Before You Begin
  164
- First-Time Installation
  165
  - Installing the Avaya 2050 IP Softphone for the First Time
    165
- Installing or Upgrading the Avaya 2050 IP Softphone
  166
- Running the Avaya 2050 IP Softphone for the First Time
  189
- Redeploying the Avaya 2050 IP Softphone
  189
- Removing an Avaya 2050 IP Softphone from Service
  190
- Removing the Avaya 2050 IP Softphone Software
  190
- Maintenance
  190
  - System Data
    191
  - User Data
    191
  - Ethernet Statistics
    192
  - IP Networking Statistics
    193
  - ICMP Statistics
    194
  - Audio Connection Data
    194
  - USB Headset Data
    196
  - Telchemy Vqmon
    196
  - PC System Information
    197
  - Personal Call Recording Data
    198
  - Software Licensing Data
    198
  - Duplicate Media Stream Call Recording Data
    199
Chapter 11: Expansion Module for Avaya 2050 IP Softphone

201
- Contents
  201
- Description
  201
- Features
  202
- Display Characteristics
  203
- Configuration
  203
- Installation
  204
- Operation
  204
Chapter 12: Avaya 1110 IP Deskphone

205
- Contents
  205
- Introduction
  205
- Description
  206
- Components and Functions
  207
  - Keys and Functions
    207
  - Services Menu
    208
  - Local Tools Menu
    209
- Features
  210
- Display Characteristics
  210
  - Context-Sensitive Soft Key Label Display
    211
  - Information Line Display
    211
- Cleaning the IP Phone Display Screen
  212
- Package Components
  212
- Installation and Configuration
  212
  - Before You Begin
    213
  - First-Time Installation
    213
  - Configuring the Avaya 1110 IP Deskphone
    213
  - Connecting the Components
    214
  - Startup Sequence
    218
- TFTP Firmware Upgrade
  219
- Redeploying an Avaya 1110 IP Deskphone
  219
- Replacing an Avaya 1110 IP Deskphone
  220
- Removing an Avaya 1110 IP Deskphone from Service
  220
Chapter 13: Avaya 1120E IP Deskphone

221
- Contents
  221
- Introduction
  221
- Description
  222
- Components and Functions
  223
  - Keys and Functions
    223
  - Services Menu
    225
  - Local Tools Menu
    226
- Features
  226
- Dialpad Entry
  227
- Display Characteristics
  228
- Cleaning the IP Phone Display Screen
  230
- Package Components
  230
- Installation and Configuration
  231
  - Before You Begin
    231
  - First-Time Installation
    232
  - Configuring the Avaya 1120E IP Deskphone
    232
  - Connecting the Components
    232
  - Startup Sequence
    237
- TFTP Firmware Upgrade
  238
- Redeploying an Avaya 1120E IP Deskphone
  238
- Replacing an Avaya 1120E IP Deskphone
  239
- Removing an Avaya 1120E IP Deskphone from Service
  239
- IP Deskphones Fundamentals February
  240
Chapter 14: Avaya 1140E IP Deskphone

241
- Contents
  241
- Introduction
  241
- Description
  242
- Components and Functions
  243
  - Keys and Functions
    243
  - Services Menu
    245
  - Local Tools Menu
    246
- Features
  247
- Dialpad Entry
  248
- Display Characteristics
  249
- Cleaning the IP Phone Display Screen
  250
- Package Components
  251
- Installation and Configuration
  251
  - Before You Begin
    252
  - First-Time Installation
    252
  - Configuring the Avaya 1140E IP Deskphone
    252
  - Connecting the Components
    253
  - Startup Sequence
    257
- TFTP Firmware Upgrade
  258
- Bluetooth ® Wireless Technology
  258
- Redeploying an Avaya 1140E IP Deskphone
  258
- Replacing an Avaya 1140E IP Deskphone
  259
- Removing an Avaya 1140E IP Deskphone from Service
  259
Chapter 15: Avaya 1150E IP Deskphone

261
- Contents
  261
- Introduction
  261
- Description
  262
- Components and Functions
  264
  - Keys and Functions
    265
  - Services Menu
    267
  - Local Tools Menu
    269
- Features
  269
- Dialpad Entry
  271
- Display Characteristics
  272
- Headset Support
  274
- Package Components
  274
- Installation and Configuration
  274
  - Before You Begin
    275
  - First-Time Installation
    275
  - Configuring the Avaya 1150E IP Deskphone
    275
  - Connecting the Components
    276
  - Startup Sequence
    281
- TFTP Firmware Upgrade
  282
- Bluetooth ® Wireless Technology
  282
- Redeploying an Avaya 1150E IP Deskphone
  282
- Replacing an Avaya 1150E IP Deskphone
  283
- Removing an Avaya 1150E IP Deskphone from Service
  283
Chapter 16: Avaya 1165E IP Deskphone

285
- Contents
  285
- Description
  285
- Components and Functions
  286
  - Keys and Functions
    286
  - Services Menu
    288
  - Local Tools Menu
    289
- Features
  290
- Dialpad Entry
  291
- Display Characteristics
  292
- Cleaning the IP Phone Display Screen
  294
- Package Components
  295
- Installation and Configuration
  295
  - Before You Begin
    295
  - First-Time Installation
    296
  - Configuring the Avaya 1165E IP Deskphone
    296
  - Connecting the Components
    297
  - Startup Sequence
    301
- TFTP Firmware Upgrade
  302
- Bluetooth ® Wireless Technology
  302
- Redeploying an Avaya 1165E IP Deskphone
  302
- Replacing an Avaya 1165E IP Deskphone
  303
- Removing an Avaya 1165E IP Deskphone from Service
  304
Chapter 17: Avaya 1100 Series Expansion Module

305
- Contents
  305
- Description
  305
- Features
  306
- Display Characteristics
  307
- Configuration
  307
- Installation
  308
- Expansion Module Startup Initialization
  311
- Operating Parameters
  312
  - Avaya 1120E IP Deskphone
    312
  - Avaya 1140E, 1150E and 1165E IP Deskphones
    313
- Services Key Operation
  314
  - Display Diagnostics
    315
- Firmware
  316
Chapter 18: IP Deskphones with SIP Software

317
Chapter 19: Features

319
- Contents
  319
- Telephony Features
  319
  - Disable Mute Function on IP Phones
    320
  - Password Protection for Language and Feature Key Label Changes on IP Phone Services Menu
    321
  - Callers List and Redial List Display Number Instead of Displaying Unknown
    321
  - Audio Message Waiting Indication (MWI) on IP Phones
    321
  - Corporate Directory
    321
  - Personal Directory
    322
  - Redial List
    322
  - Callers List
    322
  - IP Phone Single-Line-Display of PD, CL, RL, and Corporate Directory Additional Information
    323
  - Password Administration
    323
  - IP Call Recording
    323
  - Secure IP Call Recording
    324
  - Virtual Office
    325
  - Virtual Office Login and Logout Soft Key Display
    326
  - Virtual Office-Only IP Phones
    326
  - Virtual Office Logout During Midnight Routines
    326
  - Virtual Office Logout Rule on IDLE Condition
    326
  - Virtual Office Login/Logout for Multiple Line Appearance
    327
  - Emergency Services for Virtual Office
    328
  - Administrator VO Logout Option
    328
  - Single Sign-On for Electronic Lock with Virtual Office
    328
  - Call Deflect Key
    328
  - Active Call Failover
    329
  - Enhanced Unistim Firmware Download
    329
  - Media Security
    330
  - Unistim Security with DTLS
    334
  - HTTPS Security
    335
  - Unistim Signalling Security
    336
  - Live Dialpad
    337
  - Normal Mode Indication
    337
  - Caller ID Display Order
    337
  - Languages
    338
  - Screen Saver Slideshow Avaya 2007 IP Deskphone
    339
  - Screen Saver Slideshow for Avaya 1165E IP Deskphone
    342
  - General Operation
    343
  - Background Image for Avaya 1165E IP Deskphone
    345
  - Key Number Assignments
    348
  - Record on Demand
    350
  - G.722 Codec Support
    351
  - Push Agent
    352
  - WML Browser
    358
- Network Features
  365
  - Full Duplex
    366
  - 802.1X Port-Based Network Access Control
    370
  - 802.1Ab Link Layer Discovery Protocol
    372
  - Dynamic Host Configuration Protocol
    373
  - Gratuitous Address Resolution Protocol
    393
  - Automatic Qos
    393
Chapter 20: X.509 Certificates

395
- Certificate Management
  395
- Root Certificate
  395
- Device Certificate
  396
- Certificate Installation
  396
  - Root Certificates
    396
  - Configuration File
    403
  - Certificates on Redeployed IP Phones
    408
  - Security Log
    409
Chapter 21: Regulatory and Safety Information

411
- Warnings
  411
- Other Compliancies
  412
  - For those Devices Equipped with Bluetooth ® Wireless Technology
    413
- Denan Regulatory Notice for Japan
  414
Appendix A: Local Tools Menu

415

Avaya IP Office 2050 User Manual (142 pages)

IP Softphone

Brand: Avaya | Category: IP Phone | Size: 0.52 MB

Table of Contents

13
- User Guide
  1
- Revision History
  3
- Avaya 2050 IP Softphone Overview
  
  19
  - New Features and Support
    19
  - Features
    19
  - Components
    21
- Avaya 2050 IP Softphone Call Control Window
  
  23
  - Accessibility Interface
    23
  - Call Control Window
    24
  - Accessibility Interface
    25
  - Call Control Window Elements and Functions
    26
  - Hot Keys
    29
  - System Tray Icon and Menu
    30
- Avaya 2050 IP Softphone Directories
  
  31
  - Local Directory
    31
  - Avaya Communication Server 1000 Directory
    32
    
    Callers List
    33
    
    Redial List
    33
    
    Opening Cs 1000 Directory Features
    34
    
    Password Administration
    34
    
    Application Server Administration
    35
- Installing and Setting up the Avaya 2050 IP Softphone
  
  36
  - System Requirements
    36
    
    Supported Operating Systems
    36
  - Installing the Avaya 2050 IP Softphone
    37
- Managing Contacts from the Local Directory
  
  38
Managing Contacts from the Avaya Cs 1000 Directory

49
Managing Avaya 2050 IP Softphone Calls

53
- Making Telephone Calls
  53
- Answering Telephone Calls
  54
- Incoming Call Notification
  54
- Holding and Retrieving Telephone Calls
  55
- Using Record on Demand Key
  55
  - Using Save Key
    56
- Hanging up Telephone Calls
  57
- Support for TAPI Applications
  57
- Viewing Active Status
  58
- Avaya 2050 IP Softphone Expansion Module
  
  60
  - Using the Expansion Module
    61
  - Working with Groups
    61
- Graphical External Application Server
  
  63
- Avaya 2050 IP Softphone USB Headset Adapter
  
  65
- Avaya 2050 IP Softphone Macros
  
  72
  - Entering a Macro
    72
  - Deleting a Macro
    73
  - Playing a Macro
    73
Avaya 2050 IP Softphone Menu Commands

74
- Call Control Window Menu Command
  74
  - Using the File Menu
    74
  - Using the Edit Menu
    75
  - Using the Keys Menu
    75
  - Using the View Menu
    76
  - Using the Help Menu
    76
  - Using the Change Menu
    77
  - Using the Icon Menu
    77
- Avaya 2050 IP Softphone Settings
  78
  - Opening the Settings Window
    78
Using the Settings Window

79
- Profiles
  80
  - Creating New Profiles
    81
  - Removing Profiles
    81
  - Modifying Profile Names
    81
  - Selecting Profiles
    82
  - Exporting Profiles
    82
  - Importing Profiles
    83
- Server
  84
  - Restoring Defaults
    85
- License Servers
  86
- Features
  87
- Theme
  87
- Audio
  88
- Macros
  88
- Sound Devices
  89
- Hardware ID
  90
  - Mac Addresses
    90
  - Selecting Mac Addresses
    91
- Advanced Audio
  92
- Listener IP
  93
- Notifications
  93
- Hot Keys
  94
- Text Replacements
  94
- Lamp Sounds
  95
- Key Type
  96
- Expansion Module
  97
- Language
  97
- Personal Call Recording
  98
- Plantronics USB Bluetooth Headset
  99
- USB Headset
  99
  - Using the Backlight
    101
  - Configuring Smart Functions
    101
- About
  102
- Accessibility Interface
  103
  - Control Groups
    103
  - Accessibility Interface Menu
    104
  - Navigating Control Groups and Menu Commands
    104
    
    Line and Feature
    104
    
    Navigating Control Groups
    105
    
    Navigating Menu Commands
    105
  - Using Hot Keys
    106
  - Limitations of Accessibility Interface
    106

Avaya IP Office 2050 User Manual (82 pages)

IP Softphone

Brand: Avaya | Category: IP Phone | Size: 0.99 MB

Table of Contents
3
Chapter 1 Avaya 2050 IP Softphone Overview

7
- Features
  7
- Components
  9
  - Call Control Window
    9
  - Local Directory Window
    9
  - Settings Window
    10
  - System Tray Icon and Menu
    10
  - I2050.Exe Application
    10
Chapter 2 Avaya 2050 IP Softphone Call Control Window

11
- Enhanced Accessibility Interface
  11
- Call Control Window
  11
- Accessibility Interface
  13
- Call Control Window Elements and Functions
  13
- Hot Keys
  15
  - Adding a Hot Key
    15
  - Removing a Hot Key
    16
- System Tray Icon and Menu
  16
Chapter 3 Installing and Setting up the Avaya 2050 IP Softphone

17
Chapter 4 Managing Contacts from the Local Directory

21
Chapter 5 Managing Avaya 2050 IP Softphone Calls

31
Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter

35
Chapter 7 Avaya 2050 IP Softphone Macros

41
- About Macros with the Avaya 2050 IP Softphone
  41
- Entering a Macro
  41
- Deleting a Macro
  42
- Playing a Macro
  42
Chapter 8 Avaya 2050 IP Softphone Menu Commands

43
- Call Control Window Menu Command
  43
  - Using the File Menu
    43
  - Using the Edit Menu
    43
  - Using the Keys Menu
    44
  - Using the View Menu
    44
  - Using the Help Menu
    45
Chapter 9 Avaya 2050 IP Softphone Settings

47
- Opening the Settings Window
  47
- Using the Settings Window
  48
- Profiles
  48
  - Creating New Profiles
    49
  - Removing Profiles
    49
  - Modifying Profile Names
    49
  - Selecting Profiles
    50
  - Exporting Profiles
    50
  - Importing Profiles
    50
- Server
  51
  - Using DHCP
    51
  - Using IP Addresses and DNS Names
    51
  - Restoring Defaults
    52
  - Resetting the Connection
    52
- Licensing Server
  52
- Theme
  53
- Features
  53
- Macros
  54
- Audio
  54
- Sound Devices
  54
  - Headset or Handset Device
    54
  - Handsfree/Ringing/Paging Device
    55
- Hardware ID
  55
  - MAC Addresses
    56
  - Selecting MAC Addresses
    56
- Advanced Audio
  56
  - Overriding Communications Server Values
    56
- Listener IP
  57
- Notifications
  58
- Hot Keys
  58
- Text Replacements
  59
- Lamp Sounds
  60
- Key Type
  60
  - Phone Number Dialog Box
    60
  - Accessibility Interface
    60
- About
  61
- Language
  61
- Software Expansion Module Interface
  61
- Personal Call Recording
  63
- USB Headset
  64
  - Selecting the Headset
    64
  - Setting External Lamp Controls
    65
  - Using the Backlight
    66
  - Configuring Smart Functions
    66

Avaya IP Office 2050 User Manual (51 pages)

IP Office

Brand: Avaya | Category: Telephone | Size: 0.59 MB

Table of Contents
3
The 2030 & 2050 Phone

5
Making Calls

9
Speed Dials

11
- Using Speed Dials
  11
- Storing Personal Speed Dials
  11
Account Codes

13
- If ENTER ACCOUNT or no ACCOUNT Appears
  13
- Adding Voluntary Account Codes
  13
Busy or Unanswered

15
- Options if Busy or Unanswered
  15
- Arrange a Callback
  15
- Leave a Message
  15
Actions During a Call

17
- Changing the Call Volume
  17
- Switching to Handsfree
  17
- Muting Calls
  17
- Software Release
  17
- Create a Conference Call
  18
Answering Calls

19
- Answering Normal Calls
  19
- Answering a Page Call
  19
- Answering a Message
  19
- Answering Other Extensions - Call Pickup
  20
- Answering a Call Waiting
  21
- Displaying the Call History
  21
Transfer, Park & Hold Calls

23
- Transferring Calls
  23
- Holding Calls
  23
- Parking Calls (Park and Ride)
  24
- Dialling Ahead
  24
Diverting Calls

25
- Setting Divert Numbers
  25
- Switching Divert All On/Off
  26
- Switching no Calls On/Off
  26
- Displaying an Absence Message
  27
- Follow Me
  27
- Remote Forwarding
  28
Table of Contents

29
DSS Keys

29
- Setting up a DSS Key
  29
- Using DSS Keys
  29
- IP Office 40DHB0002UKAG Issue 7C (17Th May
  30
- BLF Status Lamps
  30
- DSS Key Label
  30
Manager-Secretary Working

31
- Using Soft DSS Keys
  31
- Soft DSS Key Display
  31
- Making Calls
  31
Manager-Secretary Setup

33
Ringer Controls

37
- Changing the Ringer Volume
  37
- Changing the Ringer Sound
  37
- Switching the Ringer On/Off
  37
- Setting a Ringer Step
  38
- Setting the Ringer Timeout
  38

Avaya IP Office 2050 User Manual (57 pages)

IP Softphone

Brand: Avaya | Category: IP Phone | Size: 0.25 MB

Revision History
10
Table of Contents
13
Avaya 2050 IP Softphone Overview

16
- New Features and Support
  16
- Features
  17
- Components
  18
  - Call Control Window
    19
  - Local Directory Window
    19
  - Settings Window
    19
  - System Tray Icon and Menu
    19
  - Expansion Module
    19
  - I2050.Exe Application
    20
Avaya 2050 IP Softphone Call Control Window

21
- Accessibility Interface
  21
- Call Control Window
  22
- Accessibility Interface
  23
- Call Control Window Elements and Functions
  24
- Hot Keys
  28
  - Adding a Hot Key
    28
  - Removing a Hot Key
    29
- System Tray Icon and Menu
  29
Avaya 2050 IP Softphone Directories

30
- Local Directory
  30
  - Opening a Local Directory from the Call Control Window
    31
  - Directory Entry Management
    31
- Avaya Communication Server 1000 Directory
  32
Agent and Supervisor Features

34
Agent Features

40
- Incoming Call Notification
  40
- Answering ACD Calls
  41
  - Answering a Call
    41
  - Terminating a Call
    41
- Using Force Call
  41
- Using Activity Code
  42
- Using Emergency
  42
- Using Record on Demand Key
  43
  - Using SAVE Key
    43
- Using Notready
  44
- Answering or Making Non-ACD Calls
  44
  - Placing a Call
    44
  - Answering a Call
    45
- Using Voice Mail Soft Keys
  45
- Contacting Your Supervisor
  46

Avaya IP Office 2050 Manual (42 pages)

INDeX 9.1

Brand: Avaya | Category: Telephone | Size: 0.68 MB

Table of Contents
2
Introduction
3
Display Phone Features
4
Making Calls
6
Making External Calls
7
Speed Dials
9
PIN & Account Codes
10
Busy or Unanswered
11
Actions During a Call
13
Answering Calls
15
- Answering a Callback
  16
- Transferring Calls
  17
- Holding Calls
  17
Transfer, Park & Hold Calls
17
Diverting Calls
19
Forwarding Calls
20
DSS Keys
21
Interruptions During a Call
23
ACD Working
24
Manager-Secretary Working
25
Manager-Secretary Setup
27
Ringer Controls
29
Other Features
31
- Missed Calls
  32
- Hot Desking
  32
Phone Settings
33
Voice Manager
35
System Manager Phones
37
Good Phone Usage
39
Glossary
40
Index
41

Avaya IP Office 2050 User Manual (32 pages)

IP Office

Brand: Avaya | Category: IP Phone | Size: 0.64 MB

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Chapter 19: Features

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Avaya IP Office 2050 User Manual (51 pages)

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