Epson AcuLaser C2900N Service Manual page 20

Chapter 1 Troubleshooting
2) If secure print is not available or not printing, refer to the requirements below.
a) Minimum 256 MB is required.
b) RAM Disk must be enabled using the operation panel.
c) The number of secure print jobs your printer can store is dependent on the job size includ-
ing number of pages, graphics, color attributes, and the amount of memory installed. To
increase this number, add additional memory.
3) If print media misfeeds or multiple feeds occur, check and try the actions below.
a) Make sure the print media you are using meets the specifications for your printer. Refer to
Print Media Guidelines of this section.
b) Flex print media before loading it in any of the sources.
c) Make sure the print media is loaded correctly.
d) Make sure the width and length guides on the print media sources are adjusted correctly.
e) If the print media are overfilled in sources, reduce the amount of media.
f) Load the recommended print side correctly for the type of print media you are using.
g) Turn the print media over or around and try printing again to see if feeding improves.
h) Check the print media type loaded in the source, and refill only one type of print media, if
print media types are mixed.
i) Refill a new ream of print media, if some reams are mixed.
j) Remove the top and bottom sheets of a ream before loading the print media.
k) Do not reload print media until the print media source is empty.
4) If envelope misfeeds or multiple feeds occur, check and try the action below.
a) Remove the stack of envelops from the Single Sheet Inserter (SSI).
5) If page breaks in unexpected places, check and try the action below.
a) Check the "Job Time-out" in the Basic Settings menu and increase the value.
6) If a job prints from the wrong source or on the wrong print media, check and try the action below.
a) Check the "Paper Size" and "Paper Type" in the Tray Settings menu on the printer operator
panel and in the printer driver.
7) If print media does not stack neatly in the output tray, check and try the action below.
a) Turn the print media stack over in the tray or multipurpose feeder.
Print Media Guidelines
Print media refers to paper, labels, envelopes, and coated paper among others. Your printer provides
high-quality printing on a variety of print media. Selecting the appropriate print media for your printer
helps avoid printing troubles. This section describes selecting print media, caring for print media, and
loading the print media in the standard 250-sheet tray.
Paper
For the best print quality in color, use 75 g/m
quality in black and white, use 90 g/m
you perform trial print before purchasing large quantities of print media.
When loading paper, identify the recommended print side on the paper package, and load the paper
accordingly. See "Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet
Feeder" and "Loading Print Media in the SSI" for detailed loading instructions.
Paper Characteristics
The following paper characteristics affect print quality and reliability. It is recommended that you follow
these guidelines when evaluating new paper stock.
Epson AcuLaser C2900N
2
(20 lb) xerographic, grain long paper. For the best print
2
(24 lb) xerographic, grain long paper. It is recommended that
1 - 7
Revision B
Confidential