Logging In With An Agent Id And Multiple Queue Assignments - Nortel 1140E User Manual

Agent and supervisor features
2260
or
NotReady
(Headset)
(Services)
Logging in with an Agent ID and Multiple
Queue Assignments
A Multiple Queue Assignment (MQA) login involves entering a four-digit
Agent ID and up to five ACD Directory Numbers (DN), with the option of
adding a Supervisor ID and up to five Priority values.
Choose one of the following login procedures:
• "Logging in with an Agent ID and MQA login options" on page 19
• "Using Default Login" on page 21
18
5. To join the ACD queue, choose one of
the following:
— Press the
— Press the
6. If you use a headset and Handset On-
Hook Means Log out (HOML) is
configured to No by your administrator,
then do the following:
a. Press the
the handset in the cradle to receive
calls on your headset.
b. Press the
On-hook default path
Enabled.
Note: If HOML is configured to Yes,
replace the handset to log out of the
queue.
InCalls
key.
NotReady
key.
Headset
key and replace
Services
key. Change the
Headset
to