Using Return To Queue On No Answer; Using Activity Code - Nortel 1140E User Manual

Agent features
To enable Call Forcing for headset users:
(Services)

Using Return to Queue on No Answer

If a call is not answered, the call is sent back to the ACD queue, and the
your IP Phone is automatically placed in Not Ready state. To return to the
ACD queue, log in, or press the

Using Activity code

Use Activity code to record the types of activities you are performing.
To record activities:
Activity
26
1. Log in.
2. Replace the handset.
3. Press the
Services
On-hook default path
Enabled.
key.
NotReady
1. When the Activity LCD indicator is
flashing, press the
2. Use the dialpad to enter the Activity
code.
key. Configure the
to
Headset
key.
Activity