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Supervisor features
The LCD indicator beside the
indication of the number of calls in the ACD queue. Table 2 lists the four
states for this LCD indicator.
Table 2: States of LCD indicator
Indicator
Off
On
Slow flashing
Fast flashing
Displaying agent status
Use the
Display Agent
agents who have an agent Position ID key assigned on the Supervisor's
IP Phone.
38
Display Queue
Queue status
Light
Normal
Busy
Overloaded
feature to view a summary of current status for all
key gives you a visual
Description
There are few or no
calls waiting.
An acceptable
number of calls are
waiting.
Calls are backing up
in the queue. Calls
overflowing to this
queue will not be
accepted.
There are too many
calls in this queue.
New calls are being
overflowed to another
queue.
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