Contacting Your Supervisor - Nortel 1140E User Manual

Agent features

Contacting your supervisor

Supervisor
Use the
ways:
• "To answer a call from your supervisor:" on page 28
• "To answer a call from your supervisor while on another call:" on
page 28
• "To place a call to your supervisor:" on page 29
• "To conference in your supervisor during a call in progress:" on
page 29
• "To transfer a call to your supervisor during a call in progress:" on
page 29
To answer a call from your supervisor:
Supervisor
To answer a call from your supervisor while on another call:
Supervisor
(Hold)
Supervisor
28
feature to talk to your supervisor in the following
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the
and a buzzer sounds.
1. Press the
on hold.
2. Press the
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
Supervisor
Supervisor
key.
Supervisor
Hold
key to put the current call
Supervisor
key.
key
key flashes