Using The Agent Key - Nortel 1140E User Manual

(Goodbye)

Using the Agent key

Agent
Use the feature to connect, observe, or monitor the status of each
agent position. Each
can be used along with the
Table 1 lists the four states of the LCD indicator.
Table 1: Agent's status
LCD display
Off
On
Slow Flashing
Fast Flashing
Using Answer Emergency
Answer Emergency
Use the
emergency situation.
2. Press the
Agent
key links to a particular agent position and
Call Agent
Description
Agent is not logged in.
Agent is logged in but is either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
feature to receive calls from agents in an
Supervisor features
Goodbye
key to end the call.
Observe Agent
or keys.
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