Supervisor Features; Using Answer Agent - Nortel 1140E User Manual

Supervisor features

The following sections describe features available to the supervisor:
• "Using Answer Agent" on page 33
• "Using the Agent key" on page 34
• "Using Answer Emergency" on page 34
• "Using Call Agent" on page 35
• "Using Interflow" on page 36
• "Using Night Service" on page 36
• "Observing a call" on page 38
• "Displaying the queue" on page 39
• "Displaying agent status" on page 40

Using Answer Agent

Use the
Answer Agent
emergency situation.
To use Answer Agent:
AnsAgent
feature to receive calls from agents in a non-
1. When the LCD next to the Answer Agent
key flashes, press the
key.
Note 1: The Agent ID of the person
contacting you displays on your IP
Phone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady. If configured,
your status is displayed as Not Ready in
Contact Center Manager Administration
Real Time Display.
Supervisor features
Answer Agent
33