Using Call Agent - Nortel 1140E User Manual

Nortel communication server 1000 call center user guide
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To use Answer Emergency:
AnsEmerg
(Goodbye)

Using Call Agent

Use the
Call Agent
To use Call Agent:
CallAgt
AgentKey
or
1. When the LCD next to the
Emergency
Answer Emergency
Note 1: The Agent ID of the person
contacting you displays on your IP
Phone.
Note 2: The LCD remains lit as long as
you are on the call and your status is
displayed as Not Ready.
2. Press the
feature to contact an Agent.
1. Press the
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
Supervisor features
Answer
key flashes, press the
key.
key to end the call.
Goodbye
key.
Call Agent
Agent
key.
35

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