Agent and supervisor features
2260
or
NotReady
Using Default Login
If you normally use the same IP Phone, use the
just one time at the beginning of a shift. The
previous shift's login to place you in the same ACD queues with the same
supervisor.
To use Default Login:
2260
22
3. Choose one of the following:
— Press the
— Press the
ACD queue.
Default Login
1. Lift the handset.
2. Press the
In-Calls
3. When "Enter Agent ID" appears on the
screen, use the dialpad to enter your ID.
4. Choose one of the following:
— If your queue requires a Supervisor
ID, press the
— If your queue does not require a
Supervisor ID, press the
times.
key.
In-Calls
key to enter the
NotReady
to log in
Default Login
uses your
key.
key three times.
#
key two
#