Using Interflow - Nortel 1140E User Manual

Call center
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(Goodbye)

Using Interflow

Interflow
Use the
exceeds a pre-defined threshold.
To use Interflow:
Interflow
Interflow
Using Night Service
Night Service
Use the
business hours.
To activate Night Service:
NightSvc
3. Press the
feature to redirect calls when the backlog or wait time
1. Press the
Note: The Interflow LCD flashes while
the feature is active.
2. Press the
deactivate the feature and resume
normal call flow.
feature to define how calls are handled outside of
1. Press the
Supervisor features
Goodbye
key to end the call.
Interflow
key.
Interflow
key again to
Night Service
key.
33

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