Nortel NN43113-106 User Manual
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Nortel NN43113-106 User Manual

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Nortel Communication Server 1000
IP Phone 1140E
User Guide

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  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1140E User Guide...

  • Page 3: Revision History

    Revision history March 2009 Standard 01.03. This document is up-issued to note a change with regard to CAT5E cable. May 2008 Standard 01.02. This document is up-issued to add instructions on perform the flash hook from the client. May 2007 Standard 01.01.
  • Page 4 Revision history November 2005 Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

  • Page 5: Table Of Contents

    Contents About the IP Phone 1140E ......11 Basic features ........11 Telephone controls .
  • Page 6 Contents Enabling or disabling Call Timer ....48 Enabling OnHook Default Path ....49 Changing feature key labels .
  • Page 7 Using Remote Call Forward ......102 Securing your IP Phone ......104 Talking with more than one person .
  • Page 8 Using Virtual Office on your Remote IP Phone ..134 Using Virtual Office on your Office IP Phone ..136 Logging out of Virtual Office ..... . 138 Troubleshooting Virtual Office .
  • Page 9 Using Test Local Mode ......142 Using Resume Normal Mode ..... 142 Troubleshooting MG 1000B .
  • Page 10 Contents...

  • Page 11: About The Ip Phone 1140E

    About the IP Phone 1140E Your IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 12 About the IP Phone 1140E Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume •...
  • Page 13 Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module) For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101). Figure 2 shows the IP Phone 1140E. Figure 2: IP Phone 1140E...

  • Page 14: Telephone Controls

    About the IP Phone 1140E Telephone controls This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 15 In some dialog boxes that appear on your phone, you can also use the press the the current selection, or the select the one above. About the IP Phone 1140E buttons to adjust Volume control key to listen to the receiving Mute...
  • Page 16 About the IP Phone 1140E (Hold) (Expand) (Headset) (Headset) (Headset) (Goodbye) Use the key, at the center of the Enter Navigation key cluster, to confirm menu selections. In most menus, you can use the instead of the soft key. Select...
  • Page 17 When a message is waiting, the red Alerter/Message Waiting indicator Also, when the ringer sounds, this indicator flashes. When your IP Phone 1140E firmware is being updated, the blue Lamp To find out if additional features are supported for this lamp, contact your administrator.
  • Page 18 About the IP Phone 1140E (Directory) (Services) Press the key to access directory Directory services. Press the key and use the Services navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language —...
  • Page 19 About the IP Phone 1140E Password Admin: — Station Control Password menu is not Password Admin available on all IP Phone 1140E phones. Consult your system administrator. Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 20: Telephone Display

    Call features and Flexible Feature Codes Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

  • Page 21: Security Features

    Security features The following security features are available on your IP Phone 1140E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1140E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption.
  • Page 22 8. Press the soft key to accept the Select new password. If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator. 1. Press the Directory keys to scroll and...
  • Page 23 3. Use the dialpad to enter your password 4. Press the Enter 5. Press the 6. Choose one of the following soft keys: 7. Press the Done About the IP Phone 1140E navigation keys to Up/Down scroll and highlight Change Protection Mode. (if Password Protection is enabled).

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP phone dialpad” on page 24 • “Entering text using the USB keyboard” on page 25 •...

  • Page 25: Entering Text Using The Usb Keyboard

    When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the IP Phone. Table 2 shows the function keys and their associated action during IP Phone calls.
  • Page 26 Entering and editing text To edit an entry in your Personal Directory, press the select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the soft key. Edit 2. Press the Left/Right 3. Select the appropriate editing soft key for the operation you want to perform.

  • Page 27: Connecting The Components

    Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the IP Phone. Connecting the components...

  • Page 28: Before You Begin

    Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position. To avoid damaging your phone, press the wall- mount lever, located just under the Handsfree key as indicated in Figure 5 on page 29, to release the base...
  • Page 29 Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.
  • Page 30 Use your IP Phone 1140E with the approved Nortel AC Adapter (model #N0089601). Note 1: Your IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered separately.
  • Page 31 %. 6. If you are connecting your PC through the phone, you will require a second CAT-5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional).
  • Page 32 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 33 mounting screws, and then tighten the top screws. See Figure 7 on page 32. Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B).

  • Page 34: Configuring Telephone Options

    Station Control Password (SCPW). • Virtual Office Login menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 132).

  • Page 35: Using The Telephone Options Menu

    “Selecting date and time format” on page 39 • “Accessing display diagnostics” on page 40 • “Choosing a local dialpad tone” on page 40 • “Viewing IP Phone information” on page 41 • “Diagnostics” on page 42 • “Configuring call log options” on page 43 •...

  • Page 36: Adjusting The Volume

    Configuring Telephone Options Select Cancel Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment… To adjust the volume: 4. Press the Up/Down to scroll and highlight an option (for example, Language…). 5. Press the key. The display Enter provides information required to adjust your selection.

  • Page 37: Adjusting The Display Screen Contrast

    You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. Note: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series.

  • Page 38: Selecting A Language

    Configuring Telephone Options To adjust the display screen contrast: Down Select Cancel Selecting a language The display is available in multiple languages. To choose a language, press the key, select Services Language… This language setting controls the language used by features on your phone only.

  • Page 39: Selecting Date And Time Format

    Up/Down scroll and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Phone. Contact your system administrator for more information about available languages. 2. Choose one of the following: — Press the...

  • Page 40: Accessing Display Diagnostics

    Configuring Telephone Options Select Cancel Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the select Options, and select Telephone To use Display diagnostics: Cancel Choosing a local dialpad tone...

  • Page 41: Viewing Ip Phone Information

    • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the Options, and select Configuring Telephone Options 1. Press the Up/Down scroll and highlight one of the following dialpad tones: —...

  • Page 42: Diagnostics

    To view diagnostic information, press the Options, and select Diagnostics. Telephone To view diagnostic information: Cancel 1. Press the Up/Down scroll through the list to view IP Phone information. 2. Press the soft key to return to Cancel Telephone Options key, select Services 1.

  • Page 43: Configuring Call Log Options

    Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 43 • “Configuring Preferred Name Match” on page 44 • “Configuring Area Code Setup”...
  • Page 44 Configuring Telephone Options You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Options, and select Call Log...
  • Page 45 You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Options, and select Telephone To configure Preferred Name Match:...
  • Page 46 Configuring Telephone Options To configure default area codes (maximum of three): Select Cancel To edit area code display: 1. Press the Up/Down scroll and highlight Area Code 2. Press the key. Enter 3. Press the Up/Down scroll and highlight one of the following: —...

  • Page 47: Choosing A Ring Type

    Select Cancel Choosing a ring type The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the Services Ring type… To select a ring type: Configuring Telephone Options 2. Press the key. Enter 3. Press the...

  • Page 48: Enabling Or Disabling Call Timer

    Configuring Telephone Options Play Select Stop Cancel Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. To enable or disable Call Timer: Select Cancel 2.

  • Page 49: Enabling Onhook Default Path

    Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on- hook.To enable OnHook Default Path, press the Options, and select...
  • Page 50 3. Enter the new information for the feature key label. To enter special characters, press the navigation key. For information about entering text, refer to “Entering text using the IP phone dialpad” on page 24. 4. Choose one of the following: — Press the Select...

  • Page 51: Configuring The Name Display Format

    Configuring the name display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the...

  • Page 52: Configuring Live Dialpad

    Configuring Telephone Options Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Options, and select Live Dialpad.
  • Page 53 Select Cancel Configuring Telephone Options 3. Press the Up/Down scroll and highlight one of the following: — — (default) 4. Choose one of the following: — Press the Select configuration. — Press the Cancel existing configurations. navigation keys to soft key to save the soft key to keep...

  • Page 54: Configuring Local Menu Options

    Tools menu, you can access on the dialpad. The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are described in Table 4. Table 4: Navigation key functions in menus (Part 1 of 2)
  • Page 55 Table 4: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad soft key Close the menu Stop The key functions in dialog boxes are described in Table 5. Table 5: Navigation key functions in dialog boxes Function arrow keys Scroll the window down...

  • Page 56: Using The 1. Preferences Submenu

    Configuring Local Menu options Table 6: Navigation key functions in Edit mode (Part 2 of 2) Function Select the highlighted item in the Enter Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad If you are using a USB mouse, you can right-click on the Telephony...

  • Page 57: Changing 2. Language

    To adjust Contrast or Sleep settings: Exit Changing 2. Language Use the Preferences menu item to configure local preferences. Use the tool to select the language used on your phone. Language Configuring Local Menu options 1. Press the Up/Down and highlight one of the following: —...

  • Page 58: Configuring 3. Bluetooth

    Select Cancel Exit Configuring 3. Bluetooth Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the key to open the Bluetooth Setup dialog box. You must be Headset familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box;...
  • Page 59 double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use.
  • Page 60 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right twice, and highlight the button, displayed next to the Search Devices item. c. Press the Enter The message "Searching…." appears. It can take up to two minutes for the search to complete.
  • Page 61 5. When the name of your headset appears Stop in the Found: box, press the key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: •...
  • Page 62 Configuring Local Menu options 7. Press the navigation key one or Right more times to highlight the (next to the Pair Device item) and press key. Enter a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter...
  • Page 63 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
  • Page 64 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step 10. • If more than one device is paired, and the one you wish to use is not shown in box, navigate to the one you Paired: want, as follows:...
  • Page 65 Exit Dual Pairing Headsets Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies: Press the headset "telephone"...
  • Page 66 Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its charging- only base. The desktop IP Phone base should be powered off if it is not in use.
  • Page 67 To unpair a wireless headset: (Headset) Configuring Local Menu options 2. Press the Left/Right select the “Use BT Headset” item. 3. Press the key to toggle this option Enter on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset.
  • Page 68 Configuring Local Menu options Your Bluetooth wireless technology headset is no longer paired with your phone, and the wired headset can be used. To use the wireless headset again, you must perform the pairing and activation procedure. 3. Choose one of the following: •...

  • Page 69: Using The 2. Local Diagnostics Submenu

    Using the 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics following choices: • “Using 1. IP Set&DHCP Information” on page 69 • “Using 2. Network Diagnostic Tools” on page 69 • “Using 3. Ethernet Statistics” on page 69 •...

  • Page 70: Using 5. Usb Devices

    Using 5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.

  • Page 71: Making A Call

    Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1140E using any of the following: • “Using Off-hook dialing” on page 71 • “Using On-hook dialing” on page 72 •...

  • Page 72: Using On-Hook Dialing

    Making a call (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 2493 (Goodbye) 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye 1.

  • Page 73: Using Handsfree Dialing

    Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. To discontinue a handsfree call: (Goodbye) To mute a handsfree call: (Mute) (Mute) 1.
  • Page 74 Making a call To switch from handsfree to handset mode: To switch from handset mode to handsfree mode: To use a headset: To release a call: (Goodbye) Lift the handset. 1. Press the Handsfree 2. Replace the handset. 1. Connect the headset to the headset jack or the handset jack.

  • Page 75: Using The Directory Applications

    To switch from handsfree to headset: Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E. • “Making a call using the Corporate Directory” on page 75 • “Making a call using the Personal Directory” on page 76 •...

  • Page 76: Making A Call Using The Personal Directory

    Making a call Search Dial Cancel To scroll to a specific number: Dial Cancel Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the key and select Directory...

  • Page 77: Making A Call Using The Callers List

    To make a call using the Personal Directory: Dial Cancel Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the key and select List.

  • Page 78: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the and select List. For information on how to configure and use the Redial Redial List, refer to “Using the Redial List”...

  • Page 79: Using Autodial

    To edit a Predial number: Clear Delete 2498 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: Autodial 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak.
  • Page 80 Making a call Autodial To display an AutoDial number: Display Autodial To use AutoDial: Autodial 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected 3. Press the AutoDial store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears.

  • Page 81: Using Ring Again

    Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again:...

  • Page 82: Using Last Number Redial

    Making a call To deactivate Ring Again before notification: RngAgn Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 2498 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.
  • Page 83 To store a Speed Call number: SpcCtl SpcCtl To make a Speed Call: SpcCtl 1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). —...

  • Page 84: Using System Speed Call

    Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: SScUsr SScCtl Using HotLine Use the Hot Line feature to automatically dial a specific number.
  • Page 85 To make an intercom call: Intrcm To answer an intercom call while on a line other than your intercom group line: (Hold) (Goodbye) Intrcm 1. Lift the handset. 2. Press the Intercom 3. Dial the one- or two-digit code for the desired intercom group member.

  • Page 86: Answering A Call

    Answering a call Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator ( beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 87: While On An Active Call

    While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 87 • “Transferring a call” on page 88 • “Using Timed Reminder Recall” on page 89 • “Using Attendant Recall”...

  • Page 88: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans Trans To return to the original call if the transfer is incomplete: 1.

  • Page 89: Using Timed Reminder Recall

    Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans Trans If the transferred call is not answered, your IP Phone rings: While on an active call 1. Press the Transfer put on hold.

  • Page 90: Using Attendant Recall

    Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.
  • Page 91 To park a call on the System Park DN or your own DN: Park Park To park a call on a DN other than the System Park DN or your own DN: Park Park To park a call using the SPRE code or FFC: Trans Conf While on an active call...
  • Page 92 While on an active call Trans Conf To park a call using hook-flash: Park Conf 3. To use an alternate DN from the DN or your own DN, dial the DN Park where you want to park the call. Otherwise, proceed to step 4. 4.
  • Page 93 1. Lift the handset. 2. Press the soft key. Park 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specified period of time, it rings back to your IP Phone or to the attendant.

  • Page 94: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Cparty Cparty Displaying incoming calls...

  • Page 95: Tracing A Malicious Call

    Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all IP Phone 1140Es. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call:...

  • Page 96: Incoming Calls

    To deactivate Automatic Answerback: AutoAns Using Call Pickup Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group. To answer a call in your own call pickup group: Press the...
  • Page 97 2. Choose one of the following: — Press the Group Pickup — Enter the Pickup Group 3. Dial the pickup group number of the ringing IP Phone. 1. Lift the handset. 2. Choose one of the following: — Press the DN Pickup — Enter the Pickup Directory FFC.

  • Page 98: Using Call Waiting

    To return to the first IP Phone call: (Hold) (Goodbye) 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone...
  • Page 99 If you do not have a Call Waiting key: (Goodbye) 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 100: While Away From Your Desk

    Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Phone is in the process of ringing, the call cannot be forwarded. To forward your calls or change the forward number: 1.

  • Page 101: Using Internal Call Forward

    Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone. Current incoming calls cannot be forwarded.

  • Page 102: Using Remote Call Forward

    To reinstate Call Forward to the same number: IntForward IntForward Using Remote Call Forward Use the Remote Call Forward feature (from any IP Phone other than your own) to forward calls to any IP Phone. To activate Remote Call Forward: 3. Press the...
  • Page 103 7. Press the key. 1. Lift the handset. 2. If you are calling from an IP Phone outside the system, dial the number and wait for the system access dial tone. Password. A...

  • Page 104: Securing Your Ip Phone

    Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page 21.
  • Page 105 (Goodbye) To unlock your IP Phone: (Goodbye) While away from your desk 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FCC remotely, dial your 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 106: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 106 • “Setting up a conference call” on page 106 •...
  • Page 107 the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: Conf Conf If the person you attempt to add to the conference is unavailable: (Goodbye) Talking with more than one person 1. While on a call, press the soft key to place the party on hold.

  • Page 108: Using Conferee Selectable Display

    Talking with more than one person Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp (Goodbye) To disconnect a conferee: ConfDsp 1. While on a conference call, press the Conferee Selectable Display turn on the LCD indicator.

  • Page 109: Using Group Call

    (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: GrpCl Talking with more than one person 3. Choose one of the following: —...
  • Page 110 Talking with more than one person To answer a group call: To end a group call: (Goodbye) — When a person in your group is on a conference call or another group call, they are not connected to your group call. —...

  • Page 111: Working Without Interruption

    Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: MakeSetBsy To deactivate Make Set Busy:...

  • Page 112: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 112 • “Using the Buzz signal” on page 113 • “Using Call Page Connect to make an announcement” on page 113 •...

  • Page 113: Using The Buzz Signal

    Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Buzz Using Call Page Connect to make an...

  • Page 114: Using Centrex/Exchange Line Switchhook Flash

    Additional call features (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF (Goodbye) 2.

  • Page 115: Charging A Call Or Charging A Forced Call

    Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before you dial:...
  • Page 116 Additional call features Charge 2498 To charge a call to an account when you transfer a call: Trans Charge 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3. Dial the charge account number. 4.
  • Page 117 Conf Charge Conf Additional call features 5. Press the Transfer hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the soft key. Transfer 1. Press the Conference is placed on hold.

  • Page 118: Using Enhanced Override

    Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: EnhOvr EnhOvr...

  • Page 119: Using Forced Camp-On Feature

    Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. To use Forced Camp-on: EnhOvr Answering a call camped-on to your extension:...

  • Page 120: Overriding A Busy Signal

    Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: EnhOvr (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.

  • Page 121: Using Radio Page

    3. Dial the number of the party you want to page. After dialing, the ringback tone sounds. The paged person can use any IP Phone to enter a Radio Paging Answer plus their own DN number.
  • Page 122 Additional call features (Goodbye) To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party.

  • Page 123: Using Voice Call

    If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Phone speaker.
  • Page 124 Additional call features To respond to a voice call: Your IP Phone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 125: Additional Phone Features

    Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 125 • “Using the Callers List” on page 128 • “Using the Redial List” on page 130 • “Using Virtual Office” on page 132 •...
  • Page 126 Additional phone features Next Done Cancel To edit an entry: Edit Done Cancel 3. Press the soft key. Next 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done new entry. —...
  • Page 127 To delete an entry: Delete Confirm Cancel To search for an entry: Dial Cancel Additional phone features 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the soft key. Delete 3. Choose one of the following: — Press the Confirm the entry.

  • Page 128: Using The Callers List

    Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 129 To dial an entry: Dial To delete an entry: Delete Confirm Cancel Additional phone features 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the soft key. Dial 1. Press the Up/Down scroll and highlight the desired entry. 2.

  • Page 130: Using The Redial List

    Additional phone features To delete the entire Callers List: Delete Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
  • Page 131 To dial an entry: Dial To delete an entry: Delete To delete the entire Redial List: Delete Additional phone features 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the soft key. Dial 1. Press the Up/Down scroll and highlight the desired entry.

  • Page 132: Using Virtual Office

    IP Phone (the Remote phone) to log in to your own home or office IP Phone (the Office phone). After you log in, you can access the DNs, autodial numbers, key layout, feature keys, and voicemail features that are configured on your own home or office IP Phone.

  • Page 133: Logging In To Virtual Office

    IP Phone 2004 IP SoftPhone 2050 IP Phone 2007 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...

  • Page 134: Using Virtual Office On Your Remote Ip Phone

    Phone model to the next, your Office IP Phone 1140E display is different on each Remote phone. Figure 9 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1140E Office phone. All the features appear as they do on your Office IP Phone 1140E.
  • Page 135 47678 42888 Trans Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 10: Logged in to an IP Phone 1140E using an...

  • Page 136: Using Virtual Office On Your Office Ip Phone

    Figure 11: Logged in to an IP Phone 1140E using an IP Softphone 2050 Regardless of what model of IP Phone you use as a Remote phone, a User information line appears, which lists the number of your Office IP Phone.
  • Page 137 Virtual Home When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.

  • Page 138: Logging Out Of Virtual Office

    Additional phone features To regain operation of a IP Phone being used for Virtual Office: Home Vrtual Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone:...

  • Page 139: Troubleshooting Virtual Office

    Table 8: Troubleshooting Virtual Office (Part 1 of 3) Displayed Probable Cause Message Busy, try again Remote IP Phone is active (not idle). ACD is logged in. Make Set Busy is inactive on ACD IP Phone.
  • Page 140 Additional phone features Table 8: Troubleshooting Virtual Office (Part 2 of 3) Displayed Probable Cause Message Permission Remote IP Phone has Denied (1) no Station Control Password. Permission Incorrect User ID Denied (3) entered. Remote IP Phone has no Station Control Password.

  • Page 141: Using Media Gateway 1000B

    IP Phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the IP Phone displays the message LOCAL MODE. Additional phone features...

  • Page 142: Using Test Local Mode

    Additional phone features Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. (Services)

  • Page 143: Troubleshooting Mg 1000B

    Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) Additional phone features Probable Cause...

  • Page 144: Using Hospitality Features

    Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 145 To cancel an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: (Goodbye) Using Hospitality features 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 146: Activating Message Registration

    Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: 1. Press the Message Registration 2. Dial the room Directory Number 3.

  • Page 147: Using Maid Identification

    To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: Using Hospitality features 1.

  • Page 148: Displaying Room Status

    Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To display the status of a room: 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection...
  • Page 149 Changing the status of a room: Using Hospitality features 2. Dial the Directory Number room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress...
  • Page 150 Using Hospitality features 2. Dial the Directory Number room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...

  • Page 151: Accessing External Server Applications

    Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 152: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 10 to track the FFCs assigned by your system administrator. Table 10: Flexible Feature Codes Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls...

  • Page 153: Regulatory And Safety Information

    Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.

  • Page 154: Other

    Regulatory and safety information Table 11: EMC compliance (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Table 12 lists Safety compliance for various jurisdictions. Table 12: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada...

  • Page 155: Denan Regulatory Notice For Japan

    Regulatory and safety information environment. To maintain compliance, this transmittter must not be cololcated or operate in conjunction with any other antenna or transmitter. DenAn regulatory notice for Japan...
  • Page 156 Regulatory and safety information...

  • Page 157: Terms You Should Know

    These keys are also used to configure parameters in the Date/time display The current date and time when the IP Phone is in an idle state. Terms you should know menu. Telephone Options...
  • Page 158 Terms you should know Directory Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
  • Page 159 Message/Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
  • Page 160 IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward). Status Messages A message displayed to inform the user of important information.

  • Page 161: Index

    Index About the IP Phone 2004 11, 157 Answer a call 86 Attendant Recall 90 AutoDial 79 AutoDial Transfer 112 Automatic Answerback 96 Automatic Wake-Up 144 Buzz signal 113 Call Features and Flexible Feature Codes 20 Call Forward 100 Call Join 106...
  • Page 162 Index Enter key 16 Entering and editing text 24 Expand key 16 External server applications 151 Feature display 158 Fixed key 158 Flash hook 92 Flexible Feature Code (FFC) 158 Flexible Feature Codes (FFCs) Goodbye key 16, 158 Group Call 109 Handsfree dialing 73 Headset key 16 Hold key 16...
  • Page 163 Predial feature 78 Privacy Release 120 Quit/Stop key 17 Radio Page 121 Record a Calling Party Number 94 Redial List 76, 78 Regulatory and safety information Remote Call Forward 102 Resume Normal Mode 142 Ring Again 81 Ring type 49 Ringback/ring tone 159 Room Status 148 Secure your telephone 104...
  • Page 164 Index...

  • Page 166: User Guide

    Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license. Other trademarks and trade names are those of their respective owners.

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