Displaying The Queue - Nortel NN43001-115 User Manual

Displaying the queue

Use the Display Queue
ACD queue. The information displayed includes the following:
• number of calls waiting in the queue
• number of agent positions occupied for the queue
• the length of time that the oldest call has waited in the queue
• the number of calls that have been overflowed into the queue
To display information on your ACD queue:
DisplayQue
Figure 4 shows the ACD queue status.
Figure 4: Current status of ACD queue
Calls waiting
Number of
manned
positions
feature to access the status of calls in an
Press the Display Queue
Information on your current ACD queue
appears on the display.
WAITING MAND LWAIT
12 9 0:20
Supervisor features
key.
Calls time
overflowed
TOFQ
into this queue
0
Length of
time first call
has waited
37