Contacting Your Supervisor - Nortel 1140E User Manual
Nortel communication server 1000 call center user guide
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Also See for 1140E:
- User manual (216 pages) ,
- Quick reference manual (19 pages) ,
- Quick reference (4 pages)
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To answer a call:
2498
Contacting your supervisor
Use the
Supervisor
ways:
•
"To answer a call from your supervisor:" on page 29
•
"To answer a call from your supervisor while on another call:" on
page 29
•
"To place a call to your supervisor:" on page 30
•
"To conference in your supervisor during a call in progress:" on
page 30
•
"To transfer a call to your supervisor during a call in progress:" on
page 31
To answer a call from your supervisor:
Supervisor
To answer a call from your supervisor while on another call:
Supervisor
When the LCD next to your individual
DN key flashes, press the DN key.
Note: The LCD remains lit as long as
you are on the call.
feature to talk to your supervisor in the following
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the
and a buzzer sounds.
Agent features
Supervisor
key.
Supervisor
key flashes
Supervisor
key
29
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