Using Call Agent - Nortel 1140E User Manual

Call center
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Supervisor features
To use Answer Emergency:
AnsEmerg
(Goodbye)

Using Call Agent

Call Agent
Use the
To use Call Agent:
CallAgt
AgentKey
or
32
1. When the LCD next to the
Emergency
Answer Emergency
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status is
displayed as Not Ready.
2. Press the
feature to contact an Agent.
1. Press the
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
Answer
key flashes, press the
key.
Goodbye
key to end the call.
Call Agent
key.
Agent
key.

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