Using Force Call - Nortel 1140E User Manual

Agent features
To terminate the call:
(Goodbye)
or
2260
or
2498
or
Not Ready

Using Force Call

Force Call
Use the
call. A time interval is configured by your system administrator between
each incoming call.
A short tone indicates a new incoming call. The InCalls indicator lights
continuously, and the ACD call automatically goes to your agent position.
InCalls
Pressing the
disconnects an active ACD call.
To enable call forcing for headset users:
(Services)
24
Choose one of the following:
— Press the
— Press the
— Press the individual DN line key (this
removes you from the queue).
— Press the
removes you from the queue but
keeps you logged in as an agent
position) or wait for the caller to
terminate the call.
feature to automatically connect an incoming ACD
key while call forcing (Auto Answer) is active
1. Log in.
2. Replace the handset.
3. Press the
On-hook default path
Enabled.
Goodbye
key.
InCalls
key.
Not Ready
key (this
Services
key. Configure the
Headset
to