Using Return To Queue On No Answer; Using Activity Code - Nortel NN43001-115 User Manual

Nortel communication ip phone 1140e call center user guide

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To enable Call Forcing for headset users:

(Services)

Using Return to Queue on No Answer

If a call is not answered, the call is sent back to the ACD queue, and the

your IP Phone is automatically placed in Not Ready state. To return to the

ACD queue, log in, or press the

Use Activity code to record the types of activities you are performing.

To record activities:

Activity

1. Log in.

2. Replace the handset.

3. Press the

Services

On-hook default path

Enabled.

NotReady

key.

1. When the Activity LCD indicator is

flashing, press the

2. Use the dialpad to enter the Activity

code.

Agent features

key. Configure the

Headset

Activity

key.

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Nn43113-105 1140e