Observing A Call - Nortel 1140E User Manual

Observing a call

Observe
Use the
To observe a call:.
Observe
Agentkey
or
CallAgt
Observe
Displaying the queue
Display Queue
Use the
ACD queue. The information displayed includes the following:
• number of calls waiting in the queue
• number of agent positions occupied for the queue
• the length of time that the oldest call has waited in the queue
• the number of calls that have been overflowed into the queue
feature to monitor an agent in a call.
1. Press the
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
3. Press the
agent you are monitoring.
4. Press the
observation.
feature to access the status of calls in an
Supervisor features
Observe
key.
Agent
Call Agent
key to talk to the
Observe
key to terminate the
key.
35