Software Issues; Operating System Issues And Resolutions; Operating System Issues; Updating The Operating System - HPE ProLiant MicroServer Gen10 Series Troubleshooting Manual

Software issues

Operating system issues and resolutions

Operating system issues

Operating system locks up
Symptom
The operating system locks up.
Action
Scan for viruses with an updated virus scan utility.
Errors are displayed in the error log
Symptom
Error messages are displayed in the error log.
Action
Follow the information provided in the error log. For more information, see the operating system
documentation.

Updating the operating system

Prerequisites
Before updating the operating system, read the release notes for each update.
Use care when applying operating system updates (service packs, hotfixes, and patches). Some updates
overwrite files specific to Hewlett Packard Enterprise. If you do not require specific fixes from the update,
Hewlett Packard Enterprise recommends that you do not apply the updates.
Procedure
1. Perform a full system backup.
2. Apply the operating system update using the instructions provided.
3. Install the current drivers.
If you apply the update and have issues, locate the files to correct the issues on the Hewlett Packard
Enterprise website.

Restoring a backup version

If you recently upgraded the operating system or software and cannot resolve the issue, try restoring a
previously saved version of the system. Before restoring the backup, make a backup of the current system. If
restoring the previous system does not correct the issue, you can restore the current set to be sure you do not
lose additional functionality.
For more information, see the documentation provided with the backup software.
50 Software issues