Cable Issues; Drive Errors, Retries, Timeouts, And Unwarranted Drive Failures Occur When Using An Older Mini-Sas Cable; Usb Device Not Recognized, An Error Message Is Displayed, Or The Device Does Not Power On When Connected To An Suv Cable - HPE ProLiant Gen10 Troubleshooting Manual

Action
• Verify that the HPE Smart Storage Battery is installed and cabled properly. For more information, see
the HPE Smart Array Controllers User Guide at http://www.hpe.com/info/SmartArrayGen10-docs.
• Verify the HPE Smart Storage battery status in iLO.
• Update the system ROM.
• If the issue persists, download the Active Health System Log and send it to a support professional to
help resolve the issue.
For more information, see the Active Health System Viewer documentation at the Hewlett Packard
Enterprise website (http://www.hpe.com/support/ahsv-docs).

Cable issues

Drive errors, retries, timeouts, and unwarranted drive failures occur when
using an older Mini-SAS cable
Symptom
Errors, retries, timeouts, and unwarranted drive failures occur when using an older Mini-SAS cable.
Cause
The Mini-SAS cable might be reaching its life expectancy.
Action
The Mini-SAS connector life expectancy is 250 connect/disconnect cycles (for external, internal, and
cable Mini-SAS connectors).
If using an older cable that could be near the life expectancy, replace the Mini-SAS cable.
USB device not recognized, an error message is displayed, or the device
does not power on when connected to an SUV cable
Symptom
• The USB device is not recognized when connected to an SUV cable.
• An error message is displayed.
• The device does not power on when connected to an SUV cable.
Cause
The USB connectors on the SUV cable do not support devices that require a power source greater than
500mA.
Action
1. Remove the USB device and do one of the following:
Cable issues 127