External Device Issues; Video Issues; The Screen Is Blank For More Than 60 Seconds After You Power Up The Server - HPE ProLiant Gen10 Troubleshooting Manual

Cause
• The graphics or video adapter is not supported on the server.
• Insufficient power to support the graphics or video adapter.
• The graphics or video adapter is not installed or seated properly.
Action
• Use only cards listed as a supported option for the server. For a complete list of supported options,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/
qs).
• Be sure that the power supplies installed in the server provide adequate power to support the server
configuration. Some high-power graphics adapters require specific cabling, fans, or auxiliary power.
For more information about adapter power requirements, see the documentation that ships with the
graphics option or see the vendor website. For more information about server power capabilities, see
the server documentation on the Hewlett Packard Enterprise website (http://www.hpe.com/info/
enterprise-docs).
• Be sure the adapter is seated properly.

External device issues

Video issues

The screen is blank for more than 60 seconds after you power up the server

Symptom
The screen is blank for more than 60 seconds after the server powered up.
Cause
• The monitor is not receiving power.
• The monitor is not cabled properly.
• The monitor cables are not connected properly.
• The power is not sufficient for a PCIe device or graphics controller installed on the server.
• A video expansion board is installed, but is not powered or configured properly.
• A video expansion board installed on the server is not supported.
• The video drive is not current.
Action
1. Be sure that the monitor power cord is plugged into a working grounded (earthed) AC outlet.
2. Power up the monitor and be sure that the monitor light is on, indicating that the monitor is receiving
power.
3. Be sure that the monitor is cabled to the intended server or KVM connection.
External device issues 119