Downloading Active Health System Data; Downloading An Active Health System Log - HPE ProLiant Gen10 User Manual

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4. Click Submit.
When Intelligent Provisioning is run for the first time on a server, this is the first screen that is displayed
within Intelligent Provisioning. For more information about the fields on this screen, see Using the First
Time Setup wizard.

Downloading Active Health System data

HPE Support uses the Active Health System (AHS) log file for problem resolution.
Use the Active Health System Log screen to download AHS telemetry data from the server onto a USB
key in the form of an AHS log file case number or a default string with an .ahs extension. Use this screen
to select the duration for which data needs to be extracted and the USB key as destination media. You
can select a specific start and end date to limit the duration of data extraction.
If connected through iLO, locally connected USB keys shared through virtual devices can also be used for
saving AHS log information.
The high level steps for submitting a case are:
Procedure
1. Download an AHS Log from the server experiencing a support issue. See Downloading an Active
Health System log.
2. Upload the AHS Log to the Active Health System Viewer at http://www.hpe.com/servers/AHSV. See
Uploading an AHS log to AHSV.
3. Review the Fault Detection Analytics for any self-repair actions/recommendations. See the AHSV User
Guide for more information.
4. Create a support case using the AHSV Navigation menu. See the AHSV User Guide for more
information.

Downloading an Active Health System log

Procedure
1. Insert a USB key into the server.
2. To go directly to Intelligent Provisioning, press the F10 during the boot.
3. On the Intelligent Provisioning home screen, click Perform Maintenance.
4. From the maintenance options, select Active Health System Log from the maintenance options.
The Active Health System Log screen appears.
5. Enter a start date and an end date, and then click Download logs.
6. Select the USB key from the Removable Device to Save Log to list.
7. Define the period for which to retrieve data by selecting the From and To dates. Hewlett Packard
Enterprise recommends retrieving seven days of data, which creates a 10 MB to 15 MB file.
Performing maintenance 29