Summary of Contents for HPE ProLiant MicroServer Gen10
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HPE ProLiant MicroServer Gen10 Maintenance and Service Guide Abstract This document contains information on the hardware spare parts supported by the server and the relevant component replacement procedures. This document is intended for the person who installs, administers, and troubleshoots server or storage products. Hewlett Packard Enterprise assumes that you are qualified to service computer equipment, and are trained in recognizing hazards in products with hazardous energy levels.
Contents Customer self repair................6 Illustrated parts catalog................16 System components........................16 Fan spare part........................16 Four bay non-hot-plug drive cable assembly spare part..........17 System board assembly spare parts................17 System battery spare part....................17 DIMM spare parts......................17 Power supply spare part....................17 Server options..........................18 SSD cable spare parts.....................
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Marvell BIOS Utility........................76 Accessing the Marvell BIOS Utility under UEFI boot mode..........76 Accessing the Marvell BIOS Utility under legacy boot mode........... 77 HPE Smart Storage Administrator....................77 USB support ..........................78 Keeping the system current......................78 Firmware ......................... 78 Firmware update......................
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DIMM slot locations......................86 DIMM identification......................86 PCIe slot description......................88 Drive numbering..........................89 Drive screws..........................89 Cabling....................90 Cabling overview ........................90 Four-bay non-hot-plug drive cabling................... 90 Solid state drive cabling......................91 Optical drive cabling........................92 Fan cabling..........................93 Power supply cabling........................93 Specifications..................94 Environmental specifications...................... 94 Server specifications........................94 Power supply specifications......................94 200 W power supply specifications..................
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
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un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone.
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Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
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Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR).
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Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito.
This chapter lists the hardware spare parts supported by the server. System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description Fan spare part on page 16...
Four bay non-hot-plug drive cable assembly spare part Customer self repair on page 6: Mandatory Description Spare part number Four bay non-hot-plug drive cable assembly 874741-001 For more information on the removal and replacement procedures, see Replacing the non-hot-plug drive cable assembly on page 47. System board assembly spare parts Customer self repair on page 6: Mandatory The system board assembly spare includes the system board attached to the tray, with the heatsink and...
60. Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description Optical drive For more information on the removal and replacement procedures, see Replacing an optical drive on page 36.
Item Description Storage controller For more information on the removal and replacement procedures, see Replacing an expansion board on page 53. SSD cable spare parts on page 19* Trusted Platform Module spare part on page 19* *Not shown SSD cable spare parts Customer self repair on page 6: Mandatory Description Spare part number...
Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a network interface connection.
CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server data before installing or removing a hardware option, or performing a server maintenance or troubleshooting procedure. Prepare the server for hardware replacement Prerequisites Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.
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Removing a locked front bezel Prerequisites 1. Power down the server on page 22. 2. Disconnect the power cord from the AC source, and then from the server. 3. Disconnect all peripheral cables from the server. 4. Remove the chassis cover on page 25. Procedure 1.
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Removing an unlocked front bezel Prerequisites 1. Power down the server on page 22. 2. Disconnect the power cord from the AC source, and then from the server. 3. Disconnect all peripheral cables from the server. Procedure 1. Open the front bezel. The front bezel is a removable part.
Remove the chassis cover To access the front bezel lock and the internal components, remove the chassis cover. Procedure 1. If installed, unlock and remove the security padlock and/or the Kensington security lock. For more information, see the lock documentation. 2.
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• Power supply cable • Optical drive or SSD SATA cable (optional) • LFF/SFF drive SATA cable – This cable can either be connected to the system board or to an installed HBA. • Fan cable 4. Remove the system board assembly screw. 5.
Prepare the server for operation Procedure 1. Depending on what hardware was replaced, do one or more of the following: • Install the system board assembly on page 27. • Install the chassis cover on page 28. • Install the front bezel on page 29. 2.
4. Connect the following system cables: • Power supply cable • Optical drive or SSD SATA cable (optional) • LFF/SFF drive SATA cable – This cable can either be connected to the system board or to an installed HBA. • Fan cable 5.
Install the chassis cover Prerequisites 1. Verify that all internal cables are properly connected and are secured in their respective cable ties. 2. Verify that the drive cables are not blocking the fan blades. Procedure 1. Insert the tabs on the bottom left and right sides of the chassis cover into the corresponding slots on the chassis.
2. If you prefer to secure the bezel to the chassis, do the following: a. If installed, remove the chassis cover. b. Slide the release tab downwards to lock the bezel to the chassis. c. Install the chassis cover on page 28. Power up the server Press the Power On/Standby button.
Replacing an LFF drive Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server. Remove the front bezel on page 22. Remove the LFF drive on page 31. Install the new LFF drive.
Install the LFF drive Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • LFF drive spare Procedure 1. Install the screws in the drive. 2. Slide the drive into the drive bay until it clicks into place. Install the LFF drive...
Replacing an SFF drive Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server. Remove the front bezel on page 22. Remove the SFF drive on page 33. Install the new SFF drive.
4. Remove the drive from the converter tray. Install the SFF drive Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver • SFF drive spare Procedure 1. Install the SFF drive in the drive converter tray. Install the SFF drive...
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2. Follow the callout sequence in the following illustration to install the screws on the bottom side of the converter tray. 3. Slide the converter tray into the drive bay until it clicks into place. Removal and replacement procedures...
Replacing an optical drive Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server. Remove the chassis cover on page 25. Remove the front bezel on page 22. Remove the optical drive on page 36.
Procedure 1. Disconnect the optical drive SATA Y-cable from the optical drive. 2. Remove the optical drive screw. 3. Slide the optical drive out of the media bay. 4. Remove the bracket from the optical drive. Install the optical drive Prerequisites Before you perform this procedure, make sure that you have the following items available: Install the optical drive...
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• T-15 Torx screwdriver • Phillips No. 2 screwdriver • Optical drive spare Procedure 1. Attach the bracket to the optical drive. 2. Slide the optical drive into the media bay. 3. Install the optical drive screw. 4. Connect the common end of the cable to the optical drive. Removal and replacement procedures...
Replacing an SSD Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server. Remove the chassis cover on page 25. Remove the SSD on page 39. Install the new SSD.
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2. Remove the SSD tray screw and slide the tray out of the chassis. 3. Remove the SSD screws, and then remove the SSD from the tray. Removal and replacement procedures...
Install the SSD Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver • T-15 Torx screwdriver • SSD spare Procedure 1. Place the SSD in the SSD tray, and then install the SSD screws. 2.
3. Connect the SSD power and SATA cables to the SSD. Replacing the SSD cables Replacing the SSD power cable Procedure Power down the server on page 22 Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server.
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Install the chassis cover on page 28. Connect all peripheral cables to the server. Connect the power cord to the server power jack, and then to the AC source. 10. Power up the server on page 30. Disconnect the SSD power cable Procedure 1.
Connect the SSD power cable Prerequisites Before you perform this procedure, make sure that you have the SSD power cable spare available. Procedure 1. Connect the SSD power cable to the power supply cable labeled P3, and then to the SSD. 2.
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Disconnect all peripheral cables from the server. Remove the chassis cover on page 25. Disconnect the SSD SATA cable. Connect the new SSD SATA cable. Install the chassis cover on page 28. Connect all peripheral cables to the server. Connect the power cord to the server power jack, and then to the AC source. 10.
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Connect the SSD SATA cable Prerequisites Before you perform this procedure, make sure that you have the SSD SATA cable spare available. Procedure 1. Connect the SATA cable to the SSD. 2. Route the cable through the left side chassis opening down to the system board. 3.
Replacing the non-hot-plug drive cable assembly The non-hot-plug drive cable assembly consists of the drive power and SATA cables attached to a bracket. If either the drive power or SATA cable becomes defective, the entire cable assembly will need to be replaced.
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Procedure 1. Open the cable tie on the right side of the chassis. 2. Disconnect the drive power cable from the P2 power supply connector, and then release it from the cable tie. 3. Press and hold the release button on the SATA cable connector, and then disconnect the cable. 4.
Install the non-hot-plug drive cable assembly Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Non-hot-plug drive cable assembly spare Procedure 1. Slide the cable assembly into the chassis. 2.
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4. Connect the cable to the SATA connector. 5. Connect the drive power cable to the P2 power supply connector. 6. Secure the drive power and SATA cables in the cable tie. Removal and replacement procedures...
Replacing a DIMM IMPORTANT: Before replacing a DIMM, expansion board, or any other circuit board component due to a perceived hardware error, verify that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components. Procedure Power down the server on page 22.
Install a DIMM Prerequisites Before you perform this procedure, make sure that you have the DIMM spare available. Procedure 1. Open the DIMM slot latches. 2. Align the notch on the bottom edge of the DIMM with the keyed surface of the DIMM slot, and then fully press the DIMM into the slot until the latches snap back into place.
Replacing an expansion board IMPORTANT: Before replacing a DIMM, expansion board, or any other circuit board component due to a perceived hardware error, verify that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components. Procedure Power down the server on page 22.
Remove the air baffle from the expansion board Procedure Remove the air baffle from the expansion board. The number and location of the latches that secure the baffle to the board will vary depending on the expansion board. The illustration below is an example image only. See the expansion board documentation for model-specific information.
Procedure 1. Remove the full-height bracket from the expansion board. 2. Install the low-profile bracket on the expansion board. Install the expansion board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver •...
For more information, see the expansion board documentation. 2. Install the expansion board. Verify that the board is firmly seated in the slot. Replacing an internal USB device Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server.
Install the internal USB device Procedure Plug the USB device into the internal USB port. Replacing the fan Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server. Remove the chassis cover on page 25.
Connect all peripheral cables to the server. Connect the power cord to the server power jack, and then to the AC source. 10. Power up the server on page 30. Remove the fan Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1.
Install the fan Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Fan spare Procedure 1. Ensure that the fan cable is secured on the tabs located on the rear side of the fan. 2.
Replacing the power supply Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server. Remove the chassis cover on page 25. Remove the power supply on page 60. Install the new power supply.
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• On the left side of the chassis, disconnect the 24-pin power supply cable from the system board. • If an ODD or SSD is installed in the media bay, disconnect the P3 power supply cable from that drive power connector. •...
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4. Remove the power supply screws: • Three screws on the rear panel • One screw on the power supply bracket 5. Remove the power supply: a. Press a finger against the power jack to push the power supply from the rear panel wall. b.
6. Remove the power supply bracket. Install the power supply Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Power supply spare Procedure 1. Install the power supply bracket. Install the power supply...
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2. Install the power supply: a. Install the power supply in the power supply bay. b. Ensure that the power supply bracket is engaged in the chassis. c. Slide the power supply towards the rear panel wall. 3. Install the power supply screws: •...
4. Connect the power supply cables: a. Route the power supply cables through their respective chassis openings. b. Connect the power supply cables to their respective cable connectors. c. Bundle the extra length of the P3 power supply cable in the cable ties located on the top chassis. For a detailed view of these cable routing, see Power supply cabling.
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Remove the chassis cover on page 25. Remove the system board assembly on page 25. Replace the system battery on page 66. Install the system board assembly on page 27. Install the chassis cover on page 28. Connect all peripheral cables to the server. 10.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Replacing the system board assembly Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server.
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Procedure 1. To serve as a reference for system cable connections when the system board assembly is installed back into the server, take a picture of the current system board cable connections. 2. Disconnect the following system cables: • Power supply cable •...
5. Remove all the DIMMs. 6. If installed, remove all expansion boards. Install the system board assembly Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • System board assembly spare Procedure 1.
Replacing the external RDX backup system This server supports several RDX backup system spare parts. For more information on replacing these parts, see the Storage section of the Hewlett Packard Enterprise Information Library: http://www.hpe.com/info/storage/docs Re-entering the system serial and SKU numbers...
HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
Troubleshooting resources Use the following resources for troubleshooting the system: • For information on resolving common problems, comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance, see the HPE ProLiant MicroServer Gen10 at: http://www.hpe.com/info/gen10-troubleshooting •...
Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HPE ProLiant MicroServer Gen10 website: http://www.hpe.com/servers/microserver Aptio Setup Utility The Aptio Setup Utility is embedded in the system ROM. This utility enables you to perform a wide range of configuration activities, including the following: •...
• Reset all configuration settings to the factory default settings. • Restore and use the system default configuration settings. • Configure default settings as necessary, and then save the configuration as the user default configuration. • Restore the user default configuration. To restore the user default configuration, select Save &...
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Clearing the BIOS settings by using the CMOS header The arrow shown in the steps 6 and 7 illustrations points to the front of the server. Procedure Power down the server on page 22. Disconnect the power cord from the AC source, and then from the server. Disconnect all peripheral cables from the server.
MBU to create and manage RAID virtual disks and arrays using the drives connected to the embedded storage controller. For more information, see the Marvell BIOS Utility User Guide for HPE MicroServer Gen10 in the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/info/microservergen10-docs...
HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.
USB support Hewlett Packard Enterprise servers support both USB 2.0 ports and USB 3.0 ports. Both port types support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but might run at lower speeds in specific situations: •...
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Procedure Access the System ROM Flash component for your server from the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc) and save the package in a USB key. Copy the file to a USB device. Attach the USB device to the server .
To download this component, go to the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc). Under Select your HPE product, enter the product name or number, and then click Go. To update the firmware, follow the instructions inside the firmware update package.
Component identification This chapter describes the external and internal server features and components. Front panel components Item Component Description Drive bays (4, behind the front By default, the drive bays support 3.5-inch LFF SATA bezel) drives. To support 2.5-inch SFF drives, install the SFF drive converter option.
To identify which component is in the degraded or critical state, reboot the server. A POST error message screen showing the affected component will appear for about 30 seconds. Depending on how critical the component health status is, the system boot may or may not be completed. For troubleshooting information, see the HPE ProLiant MicroServer Gen10 Troubleshooting Guide.
If the server does not power on, verify the following items: • The site power is available. • The power cord is properly connected to the server power jack and to a working power source. • The internal power supply cable is properly connected to the system board. Rear panel components Item Component...
Item Component Description Display port 2 Connects to a digital display device, such as a high- resolution set top boxes or TV displays. Connect USB 2.0 devices to these ports. USB 2.0 ports (2) Connect USB 3.0 devices to these ports. USB 3.0 support USB 3.0 ports (2) after POST varies by operating system.
System board components Item Component Description Connects the fan cable. Fan connector These slots support standard UDIMMs with ECC only. DIMM slots Use the jumper on this header to clear the CMOS. CMOS header This connector supports the TPM 2.0 option for data security TPM connector solution.
This expansion slot is open-ended, which enables down-plugging. Down-plugging means a larger-width expansion board can be installed in a smaller-width connector. For this server, the expansion slot supports low-profile expansion boards with a physical connector link widths of up to ×16. The board operates at the highest common negotiable link width specified for the slot.
PCIe slot description Item Description Definition Each PCIe version corresponds to a specific data PCI Express version transfer rate between the processor and peripheral devices. Generally, a version update corresponds to an increase in transfer rate. • PCIe 1.x • PCIe 2.x •...
Drive numbering Item Description LFF/SFF drives To support 2.5-inch SFF drives, install the SFF drive converter option. Solid state drive or optical disc drive Drive screws There are 16 T-15 Torx screws located above the drive bays. Use these screws to install LFF or SFF drives in the server.
Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Fan cabling Power supply cabling Item PSU cable marker Description System board power cable LFF/SFF drive power cable Optical drive/SSD power cable Fan cabling...
Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating 10% to 90% 28°C (82.4°F) maximum web bulb temperature (noncondensing) across the operating temperature range of 0°C to 40°C.
200 W power supply specifications Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 3.5 A at 100 V AC Rated input power 244 W at 115 V AC Efficiency >82% at full load Power supply output...
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites Product QuickSpecs http://www.hpe.com/servers/microserver HPE ProLiant MicroServer Gen10 support page http://www.hpe.com/support/microservergen10 HPE ProLiant MicroServer Gen10 documents http://www.hpe.com/info/microservergen10-docs Websites...
Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...
IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Warranty information To view the warranty information for your product, see the links provided below: HPE ProLiant and IA-32 Servers and Options www.hpe.com/support/ProLiantServers-Warranties...
Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
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