Downloading An Active Health System Log; Uploading An Ahs Log To Ahsv - HPE ProLiant Gen10 User Manual

Downloading an Active Health System log

Procedure
1. Insert a USB key into the server.
2. To go directly to Intelligent Provisioning, press the F10 during the boot.
3. On the Intelligent Provisioning home screen, click Perform Maintenance.
4. From the maintenance options, select Active Health System Log from the maintenance options.
The Active Health System Log screen appears.
5. Select the USB key from the Removable Device to Save Log to list.
6. Define the period for which to retrieve data by selecting the From and To dates. Hewlett Packard
Enterprise recommends retrieving seven days of data, which creates a 10 MB to 15 MB file.
7. If there is an associated HPE Support Case Number, enter it. You can also enter a Contact Name
and email address. The contact information helps HPE Support assist with the issue.
8. Click Download Logs to save the data to the USB key.
NOTE: Do not remove the USB key until the download has completed and the media lights clear.
Once the data has been downloaded, upload it to the Active Health System Viewer at http://
www.hpe.com/servers/AHSV.

Uploading an AHS log to AHSV

The maximum file size limit is 250 MB. For logs that are larger than 250 MB, contact the HPE Support
Center for assistance.
Perform this task in AHSV.
Prerequisites
IMPORTANT: The server from which the AHS log was created must have a valid warranty. If the
server is out of warranty, an error message is displayed: Server is not Entitled. Check
these options for renewing your license. The options include:
• Buy more licenses.
• Find partner for license purchase.
• Contact HPE Support.
Procedure
1. Select Upload AHS Log.
2. Navigate to your log file, and then click Open.
A window is displayed that shows parsing and log loading states. As the AHS log loads, the screen
displays the estimated time of completion.
24 Downloading an Active Health System log