Troubleshooting
D
O MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE
Replace the photoconductor(s) if the defects occur every:
•
44 mm (1.7 in.)
•
94 mm (3.7 in.)
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
C
HECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Print is too light
These are possible solutions. Try one or more of the following:
C
,
HECK THE DARKNESS
The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
•
From Print Properties, change these settings.
Note: This solution applies to Windows users only.
•
From the Quality menu, change these settings.
H
AS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
C
HECK THE PAPER
Avoid textured paper with rough finishes.
,
BRIGHTNESS
AND CONTRAST SETTINGS
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