Jobs Do Not Print; Confidential And Other Held Jobs Do Not Print - Lexmark X940E User Manual

Troubleshooting

Jobs do not print

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
C
HECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
•
Verify that you are using the correct printer software.
• If you are using a USB port, make sure you are running Windows Vista, Windows XP, Windows Server 2003, or
Windows 2000/Me/98 and using compatible printer software.
M
AKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
•
Make sure the internal print server is properly installed and that the printer is connected to the network.
•
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
M
AKE SURE YOU ARE USING A RECOMMENDED
For more information, visit the Lexmark Web site at www.lexmark.com.
M
AKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:
H
AS A FORMATTING ERROR OCCURRED
If so, delete the job and try printing it again. Only part of the job may print.
M
AKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
USB,
SERIAL
?
, E
OR THERNET CABLE
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