Troubleshooting
These are possible solutions. Try one or more of the following:
I
S A TONER CARTRIDGE DEFECTIVE
Replace the toner cartridge.
I
S THERE TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
C
HECK THE TRANSPARENCIES
Use only transparencies recommended by the printer manufacturer.
C
P
T
HECK THE
APER
YPE SETTING
Load transparencies, and make sure the Paper Type setting is set to Transparency.
Uneven print density
ABCDE
ABCDE
ABCDE
Replace the photoconductor(s).
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
Solving color quality problems
This section helps answer some basic color‑related questions and describes how some of the features provided in the
Quality menu can be used to solve typical color problems.
FAQ about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in
nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create
colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, or blue
needed to produce a certain color.
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