Lexmark X642E - X642E Administrator's Manual
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Lexmark X642E - X642E Administrator's Manual

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See also: Troubleshooting Manual , User Manual
SafeCom Go Lexmark
Administrator's Manual
D60711-14
June 2012

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Summary of Contents for Lexmark X642E - X642E

  • Page 1 SafeCom Go Lexmark Administrator’s Manual D60711-14 June 2012...
  • Page 2 Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of SafeCom a/s. Company and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. SafeCom a/s cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification.

  • Page 3: Table Of Contents

    Show/hide icons on the control panel ........ 14 2.3.4 Install SafeCom ID Device (card reader) ......14 SafeCom Go Lexmark Web Interface ..........15 2.4.1 Login to the SafeCom Go Lexmark Web Interface ....15 2.4.2 Configuration web page ..........16 2.4.3 Information web page ........... 20 2.4.4...
  • Page 4 Introduction ................40 SafeCom Help Desk Assistant ............40 SafeCom Go Lexmark software issues ..........40 SafeCom Go Lexmark device trace facility .......... 40 At the printer: Login service not available .......... 40 At the printer: User unknown ............41 At the printer: Login denied ............

  • Page 5: Introduction

    1 Introduction Introduction SafeCom Go Lexmark SafeCom Go Lexmark is the internal solution for Lexmark MFPs. It integrates with the touchscreen control panel of the Lexmark MFP and offers user authentication by code and/or card. SafeCom Go Lexmark works together the SafeCom G3 Server software and is designed to help companies and organizations gain control over their printing costs and document security.

  • Page 6: Safecom Id Devices

    C748e, C748de, C748dte 031xxx SafeCom Go 012xxx is for Lexmark MFPs running eSF 1.2, SafeCom Go 021xxx is for Lexmark MFPs running eSF 2.1, SafeCom Go 121xxx is for Lexmark printers running eSF 2.1, and SafeCom Go 031xxx is for Lexmark MFPs and printers running eSF 3.1.

  • Page 7: Lexmark Universal Print Driver

    1 Introduction Lexmark Universal Print Driver To use SafeCom Pull Print, you need to install the Lexmark Universal Print Driver for PCL5 and PostScript. Lexmark’s Universal Print Driver is available on www.lexmark.com. Download a copy of the Lexmark Universal Print Driver and unpack it.

  • Page 8: About This Manual

    Chapter 2 SafeCom Go Lexmark describes the installation and the web interface of the internal solution for Lexmark MFPs.  Chapter 3 Using SafeCom Go Lexmark describes how to interact with the Lexmark MFP’s control panel when SafeCom Go Lexmark is installed. ...
  • Page 9 Supports SafeCom G3 Server features: Unicode and Enhanced encryption.  Added section: Control max length of encryption keys (2.5.12). Revision D60711-08  SafeCom Go Lexmark version S93 nnn.010*04.  SafeCom P:Go Lexmark support for Lexmark T656dne printer with color touchscreen. D60711-14...

  • Page 10: Safecom Go Lexmark

    Click Add to register the device in the SafeCom solution. Right-click the device and click Update software… Click Send to send the SafeCom Go Lexmark software file (*.fls) to the device. You may need to download the file first (see 2.5.1).

  • Page 11: Configure Safecom Go Lexmark

    Open the Register web page (2.4.4) and register the device with the SafeCom solution. Resend configuration If your Lexmark device is not configured correctly, or if the device must be reconfigured to a different server, then resend the configuration details (Server address and Group name) to the device.
  • Page 12 2 SafeCom Go Lexmark In the Import Security Setups File dialog browse to one of the security template files provided. Click Submit. Importing the SafeComGoRoleBased.ucf file enables users’ access to functions according to the user access rights setup on the server.

  • Page 13: Apply Access Control On Device Functions

    2 SafeCom Go Lexmark 2.3.2 Apply access control on device functions When the SafeCom solution controls access to device functions you need to apply a Security Template to each of these functions. Open a web browser and enter the IP address of the printer in the address field.

  • Page 14: Show/Hide Icons On The Control Panel

    Connect the SafeCom ID Device directly to the external USB. The USB port is located at the rear of the device next to the network port. If the SafeCom ID Device is connected before SafeCom Go Lexmark software is installed, the display may show the message: Unsupported USB device. Please remove.

  • Page 15: Safecom Go Lexmark Web Interface

    2 SafeCom Go Lexmark SafeCom Go Lexmark Web Interface The SafeCom Go Lexmark web interface adheres to the structure and design of the Lexmark Embedded Web Server. 2.4.1 Login to the SafeCom Go Lexmark Web Interface Open a web browser and enter the IP address of the printer in the address field.

  • Page 16: Configuration Web Page

    Log – to enable troubleshooting login (2.4.5).  Password – change the password (2.4.6). 2.4.2 Configuration web page The Configuration web page is where you configure SafeCom Go Lexmark, including which server it should connect to and how users should be identified. D60711-14...
  • Page 17 2 SafeCom Go Lexmark In SafeCom Server you specify the SafeCom server, either manually or through sending a broadcast. Enter the Group name, SafeCom server TCP port (default is 7500) and the SafeCom server IP address in Add server .Or click Broadcast to get a list of servers to select from (see 2.5.2.)
  • Page 18 2 SafeCom Go Lexmark Print all at login: All user documents are printed as soon as the user logs in to Pull Print. This setting applies to the printer. If selected this setting overrules the equivalent user property on the SafeCom G3 server.
  • Page 19 2 SafeCom Go Lexmark E-mail: Relevant only if SafeCom handles access control for E-mail (2.5.10). Encryption: Configure the max length of encryption keys (2.5.12). Restart the device for changes to take effect. Restore factory default: Returns all settings, except the password, to their default values (2.5.13).

  • Page 20: Information Web Page

    2 SafeCom Go Lexmark 2.4.3 Information web page The Information web page shows version, configuration summary and up time. Mail to SafeCom Support: To report a bug, use Mail to SafeCom Support support@safecom.eu. Tell us what the problem is, including a step-by-step description, so SafeCom Support can reproduce it.

  • Page 21: Register Web Page

    2 SafeCom Go Lexmark 2.4.4 Register web page Use the Register web page to register the device with the SafeCom server. The device can be used with SafeCom once it has been registered with the SafeCom server. Enter the User logon and PIN code of a user with Technician or Administrator rights.

  • Page 22: Log Web Page

    2 SafeCom Go Lexmark 2.4.5 Log web page Use the Log web page to enable, disable and view log information. Only generate log information only if SafeCom Support instructs you to do so for troubleshooting purposes. Click Enable to start logging.

  • Page 23: Password Web Page

    2 SafeCom Go Lexmark 2.4.6 Password web page Change the SafeCom Go Lexmark password on the Password web page. The default password is nimda. If you forget the password you must uninstall (2.8) SafeCom Go Lexmark and install it again.

  • Page 24: Safecom Go Lexmark - How To

    2.5.1 Get the SafeCom Go Lexmark software The SafeCom Go Lexmark software files (*.fls) were installed from the SafeCom CD or can be downloaded using the SafeCom Administrator function Check for updates. Alternatively a software package can be downloaded: Download the safecom_go_lexmark_xxx.exe file from the link supplied to...

  • Page 25: Register Device

    2 SafeCom Go Lexmark To avoid a lengthy list of broadcast results, enter the Group name. This will exclude broadcast results from SafeCom servers that do not belong to the SafeCom group. Click Broadcast. After 5 seconds the SafeCom server IP address list is populated with the results of the broadcast.

  • Page 26: Login With Windows Without Specifying The Domain

    2 SafeCom Go Lexmark 2.5.5 Login with Windows without specifying the domain On MFPs with touchscreen it is possible to login by entering your Windows username, password (and domain). If all users belong to the same domain you can configure the device so they don’t need to enter their domain at the device.

  • Page 27: Enable Copy Control

    2.5.10 Control user access rights When using SafeCom G3 server version S82 070.440*03 or newer and SafeCom Go Lexmark version S93 nnn.030*08, you can control users’ access rights to specific features via SafeCom Administrator, refer to SafeCom G3 Administrator’s Manual D60603. You can control access rights to the following features: ...

  • Page 28: Enable Prefilled E-Mail Fields

    2 SafeCom Go Lexmark 2.5.11 Enable prefilled e-mail fields To give the SafeCom solution access control to the MFP’s Send to E-mail function. Set access control of the E-mail Function to SafeCom (2.3.2). Check E-mail in Track on the Configuration web page (2.4.2).
  • Page 29 2 SafeCom Go Lexmark Choose Default to leave it to the device to decide if it has sufficient processing power and memory to comply with the length of the encryption keys specified on the Encryption tab in the Server properties dialog of the SafeCom G3 server.

  • Page 30: Restore Factory Default Settings

    2 SafeCom Go Lexmark 2.5.13 Restore factory default settings Open the Configuration web page (2.4.2). Click Restore factory default. The factory default values are: Configuration settings Default value Group name SafeCom server TCP port 7500 Server IP Device name Device model...

  • Page 31: Determine The Version

    2 SafeCom Go Lexmark 2.5.14 Determine the version The version of the SafeCom Go Lexmark software can be determined from the Information web page. Open the Information web page (2.4.3). The version can also be seen in the Device properties dialog in SafeCom Administrator.

  • Page 32: Uninstall Safecom Go Lexmark

    2 SafeCom Go Lexmark Uninstall SafeCom Go Lexmark Before you uninstall SafeCom Go Lexmark you should first ensure that the SafeCom Security Template is NOT used by any function: Open a web browser and enter the IP address of the printer in the address field.
  • Page 33 Under Advanced Security Setup click Security Templates. Click SafeCom. Click Delete Entry. Then click Delete Entry to confirm. Finally, uninstall SafeCom Go Lexmark: Click Settings on the menu. In the Other Settings list click Embedded Solutions. On the Solutions tab check SafeCom Go.

  • Page 34: Using Safecom Go Lexmark

    3 Using SafeCom Go Lexmark Using SafeCom Go Lexmark Control panel Login The login sequence is initiated if you are not already logged in and tap an icon (Pull Print, Copy, E-mail, Fax, or Network Folder) where SafeCom handles access control (2.3.2).
  • Page 35 PIN code you will be prompted with the Enter user code OR use card then enter PIN code dialog. On Lexmark X464, the touchscreen does not display a 10-second countdown. On Lexmark X463, X464 and X466, the touchscreen does not display a 10-second countdown. D60711-14...
  • Page 36 3 Using SafeCom Go Lexmark Login with Windows: If User identification (2.5.4) is Card or Windows, login by using either your card or by entering your Windows login credentials: Enter Username on the touchscreen. Tap Next. Enter Password on the touchscreen. Tap Next.

  • Page 37: Pull Print - Document List

    3 Using SafeCom Go Lexmark Pull Print - Document list Tap the Pull Print icon to see the Document list where you can print individual documents. Documents appear in chronological order with the newest at the top of the list. If Print all at login is checked, any documents pending collection will be printed first.

  • Page 38: Folder

    Document list. Tap to logout. On devices with SafeCom Go version n21xxx (1.2) there is a small, standard Lexmark Logout button with a yellow arrow in the top right corner of the screen. Tap to logout.

  • Page 39: Register Card With Windows Credentials

    3 Using SafeCom Go Lexmark Register card with Windows credentials Use card reader.  If there is an available PUK code in the system, tap Cancel in the Please enter PUK dialog. The Login to register card dialog appears. ...

  • Page 40: Troubleshooting

    SafeCom Help Desk Assistant available at safecom.eu/help SafeCom Go Lexmark software issues If you experience problems after loading the SafeCom Go Lexmark software to a device, power cycle the Lexmark device. SafeCom Go Lexmark device trace facility When troubleshooting, contact SafeCom support through the Mail to SafeCom Support on the SafeCom Go Lexmark Information web page (2.4.3).

  • Page 41: At The Printer: User Unknown

    4 Troubleshooting At the printer: User unknown The used card (or entered user code) is unknown. At the printer: Login denied  Wrong PIN code.  The device is not registered.  Too many consecutive failed login attempts has caused Prevent login to be checked on the Identification tab in the User properties dialog.

  • Page 42: At The Printer: Card Reader Not Working

    4.14 Tracking of blank pages Lexmark devices can be configured to either print or not print blank pages. In order to get correct tracking data we highly recommend the Lexmark device print blank pages.

  • Page 43: Regulatory Information

    5 Regulatory information Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 44: Index

    Register device SafeCom Go Lexmark, 25 Regulatory information, 43 Document history, 8 Restricted access, 41 Error printing document, 41 SafeCom Go Lexmark, 5, 14 Printer firmware, 5, 6 Force BSS to user, 28 SafeCom Help Desk Assistant, From field pre-filled, 28...
  • Page 46 6 Index D60711-14...

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