Lexmark 940e - X Color Laser Troubleshooting Manual
Troubleshooting guide
Hide thumbs
Also See for 940e - X Color Laser:
- Ftp manual (2 pages) ,
- Accessory installation manual (2 pages) ,
- Setup sheet (1 page)
Table of Contents
Advertisement
Quick Links
Lexmark ™ X94x
Troubleshooting
Guide
Troubleshooting
Checking an unresponsive
printer
If your printer is not responding, make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The Ground Fault Circuit Interrupter (GFCI) has not tripped.
From the back of the printer, press the GFCI Reset button
located above the printer power cord.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem.
Door A will not shut properly
Make sure the green paper jam clearance lever behind Door A is
in place:
1
Press down on the white release lever beneath Door A at the
top of the printer, and then open the door.
1
2
Press the A1 green lever down to its normal position.
3
Close Door A.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Control panel display is blank or
displays only diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the
printer off and contact Customer Support.
Advertisement
Table of Contents
Related Manuals for Lexmark 940e - X Color Laser
Summary of Contents for Lexmark 940e - X Color Laser
-
Page 1: Troubleshooting
Door A will not shut properly Press the A1 green lever down to its normal position. Lexmark ™ X94x Make sure the green paper jam clearance lever behind Door A is Troubleshooting in place: Press down on the white release lever beneath Door A at the Guide top of the printer, and then open the door. - Page 2 Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
-
Page 3: Solving Copy Problems
Touch Submit. RE THE APER IZE AND APER YPE SETTINGS THE RE THERE ANY ERROR MESSAGES ON THE DISPLAY SAME FOR EACH TRAY Touch Clear any error messages. • Print a menu settings page and compare the settings for each tray. S THE TONER LOW Solving copy problems •... -
Page 4: Solving Scanner Problems
Scan was not successful HE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED HECK THE DOCUMENT PLACEMENT • On the copy screen, touch the Printed Image icon. These are possible solutions. Try one or more of the following: Make sure the document or photo is loaded facedown on the •... - Page 5 If your region supports multiple caller ID patterns, you may have printer to answer calls, you may want to consider adding a EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST to change the default setting. There are two settings available: FSK second telephone line for the printer. The fax modem is an analog device.
-
Page 6: Solving Option Problems
In the Max Speed box, click on one of the following: S THE DOCUMENT LOADED PROPERLY AKE SURE THE OPTION IS INSTALLED 2400 Load the original document faceup, short-edge first into the Print a menu settings page and check to see if the option is 4800 ADF or facedown on the scanner glass in the upper left corner. -
Page 7: Solving Paper Feed Problems
Solving paper feed problems Note: Do not load A4- or letter-size paper in the multipurpose AKE SURE YOU ARE USING A PAPER SIZE THAT IS feeder. COMPATIBLE WITH THE FINISHER EXIT BINS Paper frequently jams For more information about supported paper sizes, click View User's Guide and Documentation on the Software and These are possible solutions. -
Page 8: Solving Print Quality Problems
Solving print quality problems Blank pages Dark lines The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages:... - Page 9 Incorrect margins S A TONER CARTRIDGE DEFECTIVE AS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY Replace the toner cartridge. • Load paper from a fresh package. • Store paper in its original wrapper until you use it. RE THE PHOTOCONDUCTORS DEFECTIVE Replace the photoconductor(s).
- Page 10 Print is too dark O MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR HECK THE DARKNESS BRIGHTNESS AND CONTRAST AND MULTIPLE TIMES ON A PAGE SETTINGS Replace the photoconductor(s) if the defects occur every: The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
-
Page 11: Solving Color Quality Problems
Toner fog or background shading Toner specks Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow appears on the page photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. TONER CARTRIDGE MAY BE DEFECTIVE Solving color quality problems Replace the toner cartridge. - Page 12 Should I use PostScript or PCL emulation printer software? object is specified in the software program (RGB or CMYK Object type Color conversion tables What settings should I use for the best color? combinations). CMYK Image • US CMYK—Applies color The PostScript driver is strongly recommended for best color Notes: correction to approximate the...
-
Page 13: Contacting Customer Support
The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.