Confidential And Other Held Jobs Do Not Print - Lexmark MS312 User Manual

Troubleshooting
MS315 and MS415 printing problems
Multiple‑language PDF files do not print
Action
Step 1
a
Check if the print options for the PDF output are set to embed all fonts.
b
Generate a new PDF file, and then resend the print job.
Do the files print?
Step 2
a
Open the document you want to print in Adobe Acrobat.
b
Click File > Print > Advanced > Print As Image > OK > OK .
Do the files print?

Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
Action
Step 1
Open the held jobs folder on the display, and then verify that your print
job is listed.
Is your print job listed in the held jobs folder?
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
•
For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first one.
For Macintosh users
Save each print job, name each job differently, and then send the
individual jobs to the printer.
Does the job print?
Step 3
Free up additional printer memory by deleting some of the held jobs.
Does the job print?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
Go to step 2. Select one of the Print
and Hold options, and
then resend the print
job. For more
information, see
"Storing print jobs in
the printer" on
page
The problem is solved. Go to step 3.
The problem is solved. Add additional printer
memory.
184
customer
55.