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Troubleshooting; Autotest - GE NetworX V3 Installation Manual

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208
NetworX Version 3 Installation Manual
Power

Troubleshooting

Table 27.
Troubleshooting problems and solutions
Problem
The module is not sending messages.
The SIM PIN Accepted message is off. The
module provides GSM modem
information but no GSM operation works.
The SIM card is blocked. The SIM PIN
Accepted message is off and the SIM PUK
Required message is displayed.
The Logged into GSM Network message is
off and the Current Operator menu entry
is blank.

Autotest

You can run a periodic autotest to ensure the system is working correctly. Autotest parameters are
configured on the control panel. You can configure the control panel to run autotests and place
autotest events in the event log without reporting them. You can then configure the GSM/GPRS
module to report the autotest events. You must enable the autotest event in the Control Panel menu,
using Events>Communications>Test Reports options.
Message
Sending SMS
Using GSM Audio
Using GSM CSD
GPRS Connected
Good RSSI
Battery Fault
SM PSU Fault
Bus Power Fault
Caused by
The antenna is faulty or
missing.
The SIM card is not inserted or
inserted incorrectly.
The SIM PIN code is not
correctly programmed.
The GSM operator ID number
is incorrect.
Description
The module is sending a report to the SMS destination.
The module is sending an audio report from the control to the audio
destination.
The module is sending data.
The module is communicating with the GPRS network.
Good level of the received signal.
There is a problem with the main battery.
There is a problem with the 3.8 V power supply for the GPRS modem
caused by a problem with the main battery.
There is a problem with the 13.8 V voltage supplied by the bus to the
module.
Do this
Ensure the antenna is attached. Replace the
old or faulty antenna.
Insert the SIM card correctly.
Insert the SIM card into a mobile phone and
enter the PUK code.
Enter 00000 to enable automatic operator
selection.

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