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Troubleshooting - GE CareGard Installation Instructions Manual

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Troubleshooting

The panel does not respond after the Call or panic
buttons are activated.
I can't select an option number to change.
The phone test option doesn't work after I press the
Test button.
The panel beeps.
The panel announces "System phone communica-
tion failure."
The panel announces "System low battery."
I performed a sensor test and the panel announces
"Function not available."
The panel announces "Sensor low battery."
My access code does not work.
The panel announces "Phone in use."
31
Table 11: Troubleshooting Guide
Problem
Solution
Verify phone line is plugged into the panel LINE jack.
Ensure that you programmed a Primary Phone
Number (Option 3).
Call Button Enable (Option 21) is set to 1 or 2.
Ensure you have entered Utility Access Code 1 or
Utility Access Code 2.
The Master Access Code can only change Options
1, 5, 22 and 29.
Make sure you programmed a phone number for
Options 3, 4 and 5.
Press Status.
Refer to the System Monitoring section for more
information.
Verify a phone line is connected.
Make sure you programmed a phone number for
Options 3, 4, and 5.
Answer the phone during a voice event notification.
Make sure the battery is charged and properly con-
nected. The battery may require several hours to fully
charge.
Replace the backup battery.
Conduct a sensor test.
A sensor has been deleted or not programmed into
panel memory.
Refer to Installer Added Sensors on page 22 for more
information.
Replace the sensor battery. Refer to specific sensor
manuals for complete instructions.
Check your Access Code Length. You can try a
default setting listed in Table 6
Verify a phone line is connected.
Ensure that another device (phone or modem) is not
currently in use.
.
Troubleshooting

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