Avaya 9608 Installation And Maintenance Manual
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Avaya 9608 Installation And Maintenance Manual

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See also: Administrator's Manual , Instruction Manual
Avaya one-X Deskphone H.323 Installation
and Maintenance Guide Release 6.1 for
9608, 9611G, 9621G, and 9641G
Deskphones
16-603603
Issue 2
May 2011

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  • Page 1 Avaya one-X Deskphone H.323 Installation and Maintenance Guide Release 6.1 for 9608, 9611G, 9621G, and 9641G Deskphones 16-603603 Issue 2 May 2011...
  • Page 2 Product provided by Avaya including the selection, arrangement and or content provided on these sites and does not necessarily endorse design of the content is owned either by Avaya or its licensors and is the products, services, or information described or offered within them.
  • Page 3 For the most current versions of Documentation, see the Avaya Support Web site: http://support.avaya.com. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com.
  • Page 4 H.323 Installation & Maintenance Guide R6.1 May 2011...

  • Page 5: Table Of Contents

    Chapter 1: About This Guide....................7 Deskphone models this guide covers.......................7 Change History..............................8 What’s New in This Release..........................8 Chapter 2: Installing the Deskphone..................11 About Avaya one-X™ Deskphones.........................11 Updating deskphone software for installation....................11 Creating the pre-installation checklist......................12 Powering the deskphone..........................14 Completing the power connection........................19 Installing a Dual Headset Adapter (DHA)......................19...
  • Page 6 Downloading text language files........................62 Changing the signaling protocol........................63 Applying settings to logical groups........................63 Chapter 5: Troubleshooting....................65 Resolving error conditions..........................65 Failure to hear DTMF tones..........................66 Correcting a power interruption........................66 Using the VIEW craft procedure for troubleshooting..................66 Installation error and status messages......................70 Operational errors and status messages......................74 LLDP Troubleshooting.............................80 Proposed Solution..........................80...

  • Page 7: Chapter 1: About This Guide

    Chapter 1: About This Guide Deskphone models this guide covers There are fifteen telephone set models currently defined in the Avaya one-X™ 9600 Series IP Deskphone family, as shown below. Only the 9608, 9611G, 9621G, and 9641G models are covered in this guide; the remaining models are described in the Avaya one-X™ Deskphone H.323 Administrator Guide (Document Number 16-300694):...

  • Page 8: Change History

    9608, 9611G, 9621G, and 9641G IP Deskphones: • The capability to operate the 9608, 9611G, 9621G, and 9641G deskphones models in a Call Center has been added. A unique faceplate without a handset is provided only for 9641G use in call centers.
  • Page 9 Avaya one-X Deskphone H.323 Administrator Guide Release 6.1 (Document Number 16–300698). • The Management Information Base (MIB), available on the Avaya support site at http:// www.avaya.com/support has been updated for several new parameters and to increase the number of syslog event messages in the endptRecentLog and endptResetLog parameters.
  • Page 10 About This Guide H.323 Installation & Maintenance Guide R6.1 May 2011...

  • Page 11: Chapter 2: Installing The Deskphone

    About Avaya one-X™ Deskphones The 9600 Series IP Deskphone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The 9608, 9611G, 9621G, and 9641G Deskphones introduced in Release 6.0 supplement the existing Avaya IP Solutions platform. The 9600 Series IP Deskphones introduced in Release 6.0 support DHCP and HTTP/HTTPS over IPv4/UDP and IPv6/UDP (including Internet Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP);...

  • Page 12: Creating The Pre-Installation Checklist

    60for information. Creating the pre-installation checklist Before plugging in a 9608, 9611G, 9621G, or 9641G Deskphone, verify that all the following requirements are met. Failure to do so prevents the deskphone from working properly and can have a negative impact on the network. Print copies of this checklist for each server and deskphone.
  • Page 13 • 1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into the telephone and the handset. • An “Important Notice and Warning” page which provides the URL for the Avaya support site to download all other documentation. • If the 9641G will be used in a Call Center environment, the 9600 Dual Headset...

  • Page 14: Powering The Deskphone

    VPN settings as specified in the VPN Setup Guide for 9600 Series IP Telephones (Document 16-602968). Note: For sites using wired headsets, the 9600 Series IP Deskphones support only the Jabra GN1216 Headset cord and the Plantronics HIS headset cord. See your Avaya representative for information. Powering the deskphone Caution: Be careful to use the correct jack when plugging in the deskphone.
  • Page 15 USB device as a screensaver, and importing/exporting contact lists via a Flash drive. The only exceptions are the 9608, which does not support USB devices, and the 9621G model, which does not have a USB jack. Since the power consumption of the drive will vary from product to product, it is not possible to state what its impact on PoE power class will be.
  • Page 16 Some deskphone models, for example the 9641G, accommodate an external GigE (Gigabit Ethernet) adapter. Installation options for those devices are not shown in the illustrations that follow, but are available on the Avaya support Web site. H.323 Installation & Maintenance Guide R6.1...
  • Page 17 Powering the deskphone Figure 1: Connection Jacks on a 9608 or 9611G Deskphone H.323 Installation & Maintenance Guide R6.1 May 2011...
  • Page 18 Installing the Deskphone Figure 2: Connection Jacks on a 9621G or 9641G Deskphone Note that the 9621G does not support a button module, USB device, or a Dual Headset Adapter. H.323 Installation & Maintenance Guide R6.1 May 2011...

  • Page 19: Completing The Power Connection

    The DHA allows a supervisor to monitor calls in progress and can be attached either directly to a 9641G, 9611G, or 9608 deskphone or to an attached button module. The 9621G does not support a DHA.
  • Page 20 Installing the Deskphone Illustration B1 shows how to attach the DHA to a deskphone. H.323 Installation & Maintenance Guide R6.1 May 2011...
  • Page 21 Installing a Dual Headset Adapter (DHA) Illustration B2 shows how to connect the DHA power and audio cables. H.323 Installation & Maintenance Guide R6.1 May 2011...
  • Page 22 Installing the Deskphone Illustration C1 shows how to connect the DHA to an (optional) button module. H.323 Installation & Maintenance Guide R6.1 May 2011...
  • Page 23 Installing a Dual Headset Adapter (DHA) Illustration C2 shows the cable connection of the DHA to an optional button module and the deskphone. H.323 Installation & Maintenance Guide R6.1 May 2011...

  • Page 24: 9641G Call Center Faceplate Installation

    Installing the Deskphone 9641G Call Center faceplate installation Special faceplate kits are available for 9641G IP Deskphones (9641G Call Center Faceplate Kit (PK25) (Comcode 700500728) used in a call center. The removeable faceplate has the following features: • Covers the handset pockets, •...

  • Page 25: About Powering-Up And Resetting The Deskphone (Dynamic Addressing Process)

    About powering-up and resetting the deskphone (Dynamic Addressing Process) 1. If already connected, remove the HAC cord from the underside of the phone. 2. With the phone face-up and resting flat on a hard surface, pry up a corner of the standard faceplate.
  • Page 26 Certificate Files) are installed directly in the Application File System. When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root H.323 Installation & Maintenance Guide R6.1...

  • Page 27: How The Power-Up And Reset Process Works

    During hardware initialization, the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non-null values, and set accordingly. The Avaya one-X™ name and logo display on sets with bit-mapped displays. H.323 Installation & Maintenance Guide R6.1...
  • Page 28 Installing the Deskphone 1. The system initialization value for the language file in use (NVLANGFILE) is checked for a non-null value, in which case the text strings in that language file are used for text display. Otherwise, English text strings are displayed. 2.
  • Page 29 How the power-up and reset process works access to local procedures. If PROCSTAT is “1” the Craft Access entry procedure can be invoked only when a “ “ message displays but only the VIEW * to program procedure is available. For information, see Using Local Administrative (Craft) Options on page 33...
  • Page 30 14. The telephone contacts the Avaya Media Server and attempts to log in. H.323 Installation & Maintenance Guide R6.1...

  • Page 31: About Unnamed Registration

    • “Hot-desking” environments where there is a period of time between one user logging out and another user logging in on the same telephone. • Using the Avaya Softphone application in “road warrior” mode, which allows a traveller to invoke the telephony features and functionality by taking over the office telephone extension.
  • Page 32 Administrators can disable unnamed registration by appropriately administering the system parameter UNNAMEDSTAT, as indicated in Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator Guide. Unnamed registration appears to the end user like Communication Manager TTI Mode, and is similar from an administration perspective.

  • Page 33: Chapter 3: Using Local Administrative (Craft) Options

    Maintaining 9600 Series IP Deskphones on page 59 and “9600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone H.323 Administrator Guide. Caution: Only trained installers or technicians should perform local (craft) procedures. Perform these procedures only if instructed to do so by the system or LAN administrator.

  • Page 34: Accessing Local (Craft) Procedures

    Using Local Administrative (Craft) Options Accessing local (Craft) procedures Note: In addition to the procedures listed here, the administrator may allow access to only the VPN procedure, by setting the VPNPSWD parameter in the settings file. For more information on access to VPN-only Local Administrative Options, see the VPN Setup Guide for 9600 Series IP Telephones (Document 16-602968).

  • Page 35: Accessing Craft Procedures During Startup

    Accessing Craft procedures during startup Accessing Craft procedures during startup 1. During deskphone startup, invoke local procedures by pressing * to display the Craft Access Code Entry screen: Enter code:__ # = OK 2. Enter the local dialpad procedure password (0 to 7 numeric digits), as specified by the system administrator in the system value PROCPSWD.

  • Page 36: Entering Data For Administrative Options

    Using Local Administrative (Craft) Options button, the collected digits are discarded. In this case, no administrative option is invoked. The entry is compared to the PROCPSWD value. If they match, the telephone displays the Craft Local Procedure screen, and prompts “Select procedure and press Start.”...

  • Page 37: About Entering And Validating Ipv4 And Ipv6 Addresses

    About entering and validating IPv4 and IPv6 addresses 5. To backspace on non-touchscreen phones, press the leftmost softkey; for a touchscreen deskphone, use the Bksp softkey instead. When you press the applicable button or key to backspace, the most recently entered digit or period is erased from the display.
  • Page 38 Using Local Administrative (Craft) Options and if the value of each field is valid. The following actions cause the value of a given field to be considered invalid: • Entering a digit that would cause the value of the first field of an IPv4 address to exceed 223.

  • Page 39: Local Administrative (Craft) Procedures Menu

    Local administrative (Craft) procedures menu cursor is moved back and the field contents edited). Once content is entered that unambiguously identifies the format of the IP address (a decimal point for IPv4, or a colon for IPv6), the rest of the address entry is set according to that format, as specified in the bullet lists above.

  • Page 40: Setting The 802.1X Operational Mode

    Using Local Administrative (Craft) Options Shown As Craft Procedure Purpose (this value always displays in English) Interface Control Changing Ethernet interface control page 50. Enable/disable Event Logging Disabling/enabling event logging page 52. LOGOUT Log off the telephone Logging off the deskphone page 53.
  • Page 41 Setting the 802.1X Operational Mode 1. When you select 802.1X from the Craft Local Procedure Screen, the following text displays: Supplicant: Pass-thru: where the Supplicant line is the text string associated with the current system value of DOTIXSTAT (802.1X Supplicant Mode operation control), defined as: •...

  • Page 42: Using The Pre-Installation Checklist

    Caution: Static addressing is necessary when a DHCP server is unavailable. Because of the increased opportunities for text entry errors associated with static addressing, Avaya strongly recommends that a DHCP server be installed and static addressing avoided. Important: IPv6 operation is limited to a specific customer set and is not for general use.
  • Page 43 Changing IP address information 1. When you select ADDR from the Craft Local Procedure Screen, the Static Addressing Local Procedure screen displays as follows with the prompt Select address to change. Static Addressing Field Value Description Field Phone (IPv4) nnn.nnn.nnn.nnn Deskphone IP Address (IPADD) Phone (IPv6)
  • Page 44 Using Local Administrative (Craft) Options • dddd is the current value of NVL2QVLAN and ddd is the current value of NVVLANTEST, respectively. 2. Use the navigation arrows to scroll to and highlight the address you want to change, then press Change to display the change screen for that specific address value. 3.

  • Page 45: Calibrating The Touch Screen

    Calibrating the Touch Screen Change the Use the dialpad to enter the new value of the VLANTEST value DHCPOFFER wait period of from 0 to 999, inclusive. Proceed to the next step. 4. Press Save to store the new setting and redisplay the Craft Local Procedure screen or Cancel to return to the Craft Local Procedure screen without saving the value entered.

  • Page 46: Disabling/Enabling Automatic Gain Control

    Using Local Administrative (Craft) Options 4. Touch the center of each target with the stylus within 10 seconds of its appearance. After all four targets have been touched, a confirmation tone sounds and a “Calibration successful” message displays. 5. Touch Save to return to the Craft Local Procedure screen. Calibration results are stored in the telephone’s non-volatile memory.

  • Page 47: Clearing The Deskphone Settings

    Clearing the deskphone settings Press Change to toggle the selected setting from On to Off or vice versa. 3. Press Save to store the new setting, update the associated system value, and redisplay the Craft Local Procedure screen. Clearing the deskphone settings Sometimes, you might want to remove all administered values, user-specified data, and option settings.

  • Page 48: Adjusting Contrast On Button Modules And Non-Color Deskphones

    Using Local Administrative (Craft) Options The telephone displays the following text: Clearing values... The telephone is cleared to its “out of the box” state, resetting the following values to their factory defaults: • All system values and system initialization values. •...

  • Page 49: Disabling/Enabling Debug Mode

    Disabling/enabling debug mode 3. If more than one button module is attached, scroll down to that line, for example, to Module: 2 and repeat Step 2 to change the contrast. 4. Press Save to store the new contrast setting(s) and redisplay the Craft Local Procedure screen.

  • Page 50: Changing The Group Identifier

    Using Local Administrative (Craft) Options Changing the group identifier Note: When updating local (Craft) procedures from a touchscreen deskphone, touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone.
  • Page 51 Changing Ethernet interface control 1. When you select INT from the Craft Local Procedure Screen, the following text displays with a prompt to use the Right and Left navigation arrows to select a setting: Ethernet Choice Selector PC Ethernet Choice Selector The values shown are the text strings associated with the current PHY1STAT on the Ethernet line and the current PHY2STAT system value on the PC Ethernet line.

  • Page 52: Disabling/Enabling Event Logging

    Using Local Administrative (Craft) Options Disabling/enabling event logging Note: When updating local (Craft) procedures from a touchscreen deskphone, touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone.

  • Page 53: Logging Off The Deskphone

    Logging off the deskphone Logging off the deskphone Use the following procedure to log off a telephone. Note: If a user registered (logged in) via a USB device, this procedure is not applicable. The only way to log off a telephone registered with a USB device is by removing the device.

  • Page 54: Resetting System Values

    Using Local Administrative (Craft) Options Use this procedure to look at the language strings available on the telephone. A language string is any set of words or phrases on the IP Telephone user interface, in the currently active language. 1. When you select MLS from the Craft Local Procedure Screen, the following text displays: Tag # N Text string for tag # N...

  • Page 55: Restarting The Deskphone

    Restarting the deskphone 1. When you select RESET VALUES from the Craft Local Procedure Screen, the telephone displays the following text: Press Reset to confirm. 2. Press Cancel to return to the Craft Local Procedure screen without resetting the telephone. Press Reset to start the telephone reset.

  • Page 56: Setting Or Changing The Signaling Protocol

    Using Local Administrative (Craft) Options Press Restart to proceed with the registration steps covered in the About powering- up and resetting the deskphone (Dynamic Addressing Process) on page 25. A restart does not affect user-specified data and settings like Contacts data or the telephone login and password.

  • Page 57: Changing Sson Settings

    Changing SSON settings Right arrow changes the value to 0 (default). If the current value is H.323 (1), pressing the Right arrow changes the value to 2 (SIP). 3. Press Save to store the new setting and redisplay the Craft Local Procedure screen.

  • Page 58: Performing A Self-Test

    Using Local Administrative (Craft) Options Performing a self-test Note: 9600 Series IP Deskphones store two software code images in reprogrammable non-volatile memory. The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test.

  • Page 59: Chapter 4: Maintaining 9600 Series Ip Deskphones

    Release 6.0 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory.

  • Page 60: Downloading Software Packages

    Avaya IP Deskphones for your enterprise. Note: You can use one settings file for all your Avaya IP Telephones including the 9600 Series IP Deskphones covered in this document and in the Avaya one-X™ Deskphone H.323 Administrator Guide, and 4600 Series IP Telephones, as covered in the 4600 Series IP Telephone LAN Administrator Guide (Document 555-233-507).

  • Page 61: Contents Of The Settings File

    Avaya IP Telephones. This file must reside in the same directory as the upgrade file, and must be called 46xxsettings.scr or 46xxsetting.txt. The Avaya IP Telephones can operate without this file.

  • Page 62: Downloading Text Language Files

    HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.

  • Page 63: Changing The Signaling Protocol

    Changing the signaling protocol Changing the signaling protocol For enterprises requiring both H.323- and SIP-based protocols, there are two ways to specify the protocol to be used by all or specific deskphones: 1. As of Release 6.0, you can set the SIG parameter in DHCP Option 242 (Site- Specific Option Number) or in the 46xxsettings.txt file.
  • Page 64 Maintaining 9600 Series IP Deskphones # CALLCENTER {specify settings unique to Group 1} goto END # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} H.323 Installation & Maintenance Guide R6.1 May 2011...

  • Page 65: Chapter 5: Troubleshooting

    Changing IP address information on page 42 for information. 3. If the deskphone is not communicating with the system (DHCP, HTTP, or Avaya Media Server), make a note of the last message displayed, as described in Installation error and status messages...

  • Page 66: Failure To Hear Dtmf Tones

    Note: If so administered through OPSTAT, end users can access the Network Information option from the Avaya Menu’s Phone Settings option to view (but not change) most of the parameters associated with Craft Local Procedures. For more information about this option, see the applicable user guide(s).
  • Page 67 Using the VIEW craft procedure for troubleshooting Note: Use the Right navigation arrow to scroll through the viewable information where indicated in Table 2: Parameter Values on page 67. Table 2: Parameter Values Name System Value Format Phone (IPv4) nnn.nnn.nnn.nnn Deskphone IP Address;...
  • Page 68 Troubleshooting Name System Value Format or “On” if 802.1Q tagging is 1. If 802.1Q tagging is off (2), this line is not displayed. VLAN Test Up to 3 ASCII characters. Value is VLANTEST value if 802.1Q tagging is 0 or 1. If 802.1Q tagging is off (2), this line is not displayed.
  • Page 69 Using the VIEW craft procedure for troubleshooting Name System Value Format PWB comcode nnnnnnnnn 9 ASCII numeric characters. Applies only to 96xx IP Deskphones that have a software-readable PWB serial number and comcode. MAC address hh:hh:hh:hh:hh:hh Each octet of the MAC address displays as a pair of hexadecimal numbers.

  • Page 70: Installation Error And Status Messages

    Troubleshooting 3. Press Back at any time to return to the Craft Local Procedure screen. Installation error and status messages The 9600 Series IP Deskphones issue messages in English only. The deskphones also display messages from the switch, which can issue messages in the local language outside the United States.
  • Page 71 Message Cause/Resolution RESOLUTION: Use static addressing to specify a router address, or change administration on DHCP, as indicated in the Avaya one-X™ Deskphone H.323 Administrator Guide. Call Error CAUSE: The user was on a call when the connection to the gatekeeper went down, perhaps due to a network outage or a gatekeeper problem.
  • Page 72 RESOLUTION: The telephone automatically resets and attempts to re-initialize. Emergency CAUSE: Incompatible emergency option. Option RESOLUTION: This should never happen. Contact Avaya. Extension in CAUSE: The call server detects an extension conflict with an existing set or Softphone. Extension in RESOLUTION: You can force the current telephone to register and use: <NNNN>...
  • Page 73 RESOLUTION: Contact Avaya to upgrade your license. Limit Error CAUSE: The call server has reached its limit of IP stations. RESOLUTION: Un-register telephones not in use, or contact Avaya to upgrade your license. NAPT Error CAUSE: A device between the telephone and the call server is invoking Network Address Port Translation, which the 9600 Series IP Deskphones do not support.

  • Page 74: Operational Errors And Status Messages

    System Error CAUSE: The call server has an unspecified problem. RESOLUTION: Consult your Avaya Media Server administration and troubleshooting documentation. Undefined CAUSE: The call server has rejected registration for an unspecified Error reason.
  • Page 75 AND power to the CAUSE: Loss of path to the Avaya call server, telephone is fine (and DHCP Lease expired, or DHCP server not the telephone might...
  • Page 76 Network static, clipped or Information feature under the A (Avaya Menu) garbled speech, etc. or Home button on the telephone. One or more Quality of Service (QoS) features should be...
  • Page 77 Operational errors and status messages Condition Cause/Resolution volume level which acoustics are not consistent with the current are worse when the audio settings. Speaker is on, or at RESOLUTION: Try different on/off settings for the beginning of a the AGCHAND, AGCHEAD, and AGCSPKR call, or when a call parameters.
  • Page 78 RESOLUTION: Download a clean copy of the 96xxupgrade.txt file from the Avaya support Web site at http://www.avaya.com/support, and do not edit or rename it. Customize or change only the 46xxsettings file, as discussed in Chapter 4:...
  • Page 79 RESOLUTION: Verify that the first telephone created a backup file by checking that the appropriate administration was done in accordance with Chapter 7 of the Avaya one- X™ Deskphone H.323 Administrator Guide. Then verify that the second telephone is administered to retrieve data from the same location as the first telephone.

  • Page 80: Lldp Troubleshooting

    World Clock or Weather administered. application. RESOLUTION: Administer the missing data in the 46xxsettings file, as indicated in the Avaya one-X™ Deskphone H.323 Administrator Guide. LLDP Troubleshooting If the “Waiting for LLDP” message appears for more than a few seconds, it generally indicates a problem with getting a value for the Call Server IP Address.

  • Page 81: Lldp Setup And Troubleshooting Steps

    If system value “STATIC” is set to “0” (the default), static addresses may be overwritten by DHCP or the 46xxsettings file. Note: See the Avaya one-X™ Deskphone H.323 Administrator Guide for details on how to set “STATIC” to use manually programmed IP Addresses. Proposed solution for DHCP—configured deskphones 1.

  • Page 82: Proposed Solution For Script-Configured Deskphones

    4. Verify the 96xxupgrade.txt and 46xxsettings.txt files are placed in the proper directory of the HTTP server to access these files. For more information, see “HTTP Generic Setup” in Chapter 5 of the Avaya one-X™ Deskphone H.323 Administrator Guide. Proposed solution for LLDP-configured deskphones For LLDP-configured deskphones, activate the switch the telephone is connected to for LLDP.
  • Page 83 Set the switch LLDP repeat timer to less than 30 seconds. Note: For more information, see “Link Layer Discovery Protocol (LLDP)” in Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator Guide. H.323 Installation & Maintenance Guide R6.1 May 2011...
  • Page 84 Troubleshooting H.323 Installation & Maintenance Guide R6.1 May 2011...

  • Page 85: Chapter 6: Terms Used In This Guide

    HTTP files, DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first. Gatekeeper H.323 application that performs essential control, administrative, and managerial functions in the media server. Sometimes called CLAN in Avaya documents. H.323 A TCP/IP-based protocol for VoIP signaling. HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.
  • Page 86 Terms Used in This Guide Local Area Network. Media Access Control, ID of an endpoint. Quality of Service, used to refer to several mechanisms intended to improve audio quality over packet-based networks. RTCP Real-time Transport Control Protocol. Real-time Transport Protocol. SRTCP Secure Real-time Transport Control Protocol.

  • Page 87: Index

    Requirements ............Clear Procedure ............IP Deskphone Models ..........Connection Jacks for 9621G/9641G Models ....Connection Jacks on 9608 or 9611G Models ..... Contrast, Adjusting for Button Modules or Non-Color IP Telephones ............ Language Files for text entry, Downloading ....
  • Page 88 Power-Up and Reset Operation ......... System Values, Reset ..........Power-Up and Reset Process ........Powering the IP Deskphone ........Pre-Installation Checklist ..........TEST Procedure ............Pre-Installation Checklist for Static Addressing ..Touch Screen, Calibrating .......... Troubleshooting DTMF Tones ............Error Conditions ........... Requirements, for each IP Deskphone ......

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