Avaya one-X User Manual
For 9620 ip telephone
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Also See for Avaya one-X:
- System administration manual (128 pages) ,
- User manual (98 pages) ,
- Installation and maintenance manual (66 pages)
Related Manuals for Avaya Avaya one-X
Summary of Contents for Avaya Avaya one-X
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Page 1: User Guide
Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide 16-601945 Issue 2 December 2007... -
Page 2: Table Of Contents
Calling a person from the Contacts list................19 Calling a person from the call log...................19 Muting a Call....................19 Putting a Call on Hold..................19 Transferring a Call..................19 Forwarding Calls..................19 Send all Calls........................20 2 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... - Page 3 Contents Call Forwarding.......................20 Turning off call forwarding....................20 Conference Calls..................20 Setting up a conference call...................20 Adding a person on hold to a conference call..............21 Putting a conference call on hold..................21 Bridged Calls....................21 Answering a call on a bridged line..................21 Joining a call on a bridged line..................21 Making an outgoing call on a bridged line..............21 Contacts......................22 Searching for a contact....................22...
- Page 4 Contents Logging out of your telephone extension................31 Index......................33 4 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide...
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Page 5: Notices
Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759. - Page 6 6 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide...
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Page 7: Introduction To The 9620 Sip Ip Telephone
Introduction to the 9620 SIP IP Telephone Introduction to the 9620 SIP IP Telephone Your telephone provides many features, including a Phone screen to view and manage your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. -
Page 8: Scrolling And Navigation
Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, log out, or view network information. Volume Press volume to adjust the volume of the handset, headset, speaker, and ringer. -
Page 9: About Icons
Introduction to the 9620 SIP IP Telephone About Icons The icons in the following table indicate the state of a call, navigation choices, or the status of a contact whose presence you are tracking. Table 2. Icons in the Telephone Display Icon Description Number of calls missed, where # represents the number. -
Page 10: Avaya Menu
Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus, depending on how your administrator has set up your system and on the applications available to you: •... -
Page 11: Setting The Phone Screen On Calling
Setting the Phone Screen on calling Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. -
Page 12: Configuring Call Timers
4. Select Call Settings. 5. Press Select or OK. 6. Select Default Audio Path. 7. Press Change or OK or use the Right/Left arrows to change the setting. 8. Press Save. 12 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 13: Personalizing Button Labels
Note: Press More then Clear to clear all text fields and start over. 11. Press Save or OK. Note: > You may revert back to the default button labels by selecting Avaya Menu > > Options & Settings Application Settings Restore Default Button Labels. -
Page 14: Adjusting The Brightness Or Contrast Of The Display
7. Press Change or OK listen to the available ring patterns. 8. Press Play or OK to hear it again. 9. Press Save to make it your ring pattern. 14 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 15: Turning Automatic Gain Control On Or Off
Avaya Menu Turning automatic gain control on or off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Advanced Options... 5. Press Select or OK. 6. Select Automatic Gain Control... 7. Press Select or OK. -
Page 16: Setting The Time Format
7. Scroll to the contact/feature you want and press Select or OK. 8. If you are assigning a favorite contact, select the telephone number you want to use to call this favorite person. 9. Press Save. 16 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 17: Answering A Call
Answering a Call To call a favorite contact or access a favorite feature, scroll down through your call appearances. When the favorite contact or feature displays, press the applicable softkey or line/feature button to call the person or activate the feature. Answering a Call When you receive an incoming call, the incoming call is usually selected automatically. -
Page 18: Speed Dialing A Person
The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. See Setting Redial Options for information on redial settings. 18 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 19: Calling A Person From The Contacts List
Muting a Call 2. If you are working with a redial list, scroll to the number you want to call and press Call or OK. Note: Your system administrator can disable Redial functionality. Calling a person from the Contacts list 1. -
Page 20: Send All Calls
4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat these steps to add another person to the conference call. 20 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 21: Adding A Person On Hold To A Conference Call
Bridged Calls Adding a person on hold to a conference call 1. From the Phone screen, select your active call. 2. Press Conf. 3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. -
Page 22: Contacts
3. Press Details to see the information available for that contact. 4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. 22 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 23: Adding A New Contact
7. Select the type of number entered (work, mobile, home, handle) If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number. -
Page 24: Deleting A Contact
Clearing all entries from a call log might or might not delete all of the entries in every log. For example, if you are viewing the Outgoing Calls list, only outgoing calls are deleted 24 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 25: Turning Off Call Logging
You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. -
Page 26: Monitoring Other Extensions At A Glance
2. If necessary, scroll down to Auto Callback and press OK or just press the corresponding line button. 3. When you hang up the callback call, the feature deactivates automatically. 26 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 27: Call Forwarding When Your Line Is Busy Or You Don't Answer
Features menu Call Forwarding when your line is busy or you don't answer The Call Forward Busy/No Answer feature allows you to set a number to which your calls will be forwarded when your line is busy or when you don't answer a call. already on. You must enter the telephone number where the calls will be forwarded each time you use this feature. -
Page 28: Unparking A Call
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system. This feature is available only if your administrator has set up the feature on your telephone. 28 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide... -
Page 29: Making A Priority Call
Features menu 1. During an active call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to OTR and press OK or just press the corresponding line button to start recording the call. Note: Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. -
Page 30: Browser
The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone. -
Page 31: About Logging In To And Out Of Your Telephone
About Logging In to and Out of Your Telephone Table 3. Web Browser Softkey Icons & Labels Icon Description Home Softkey that exits the current Web application or function and displays the Home page. Softkey that refreshes the display (re-display the current Web page). More or Softkey that displays additional softkeys pertaining to the Web page, application, or function being performed. - Page 32 4. Press Log Out to confirm. Note: Your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your extension. 32 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide...
- Page 33 Autodialing putting a call on hold......21 calling a person........18 setting up..........20 automatic call back........26 Contacts List Avaya Menu calling a person........19 about............10 Contacts button click sounds........14 about............22 error tones..........14 adding a new.........23 adding from the call log......24...
- Page 34 Monitoring other extensions......26 Scrolling and Navigation Muting Calls..........19 about............8 SENDALL...........20 Speaker............15 navigating...........30 Speed Dialing Navigation Arrows setting up..........16 right & left..........8 Speed dialing up & down..........8 calling a person........18 34 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide...
- Page 35 Index Telephone display icons Visual Alerts about............9 configuring..........12 Telephone Stand Voicemail about............9 logging in..........25 Time format..........16 Tracing calls..........28 Tracing calls..........28 page...........30 Transfer............19 Whisper page..........29 Unparking calls...........28 Issue 2 December 2007...
- Page 36 Index 36 Avaya one-X™ Deskphone SIP for 9620 IP Telephone User Guide...