Page 1 IP Office 9.0 Installing IP500/IP500 V2 15-601042 Issue 28c - (19 August 2013)
Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
Page 5: Table Of Contents
2.1 Environmental Requirements ..............60 5.9 DS16B/30B Port Mode Selection ..............115 2.2 Space Requirements ..............61 On-Boarding 2.2.1 IP500 and IP500 V2 Control Units ................62 6.1 On-Boarding ..............118 2.2.2 External Expansion Modules ................62 2.2.3 Wall Mounting ................
Page 6 8.1.4 Shutdown a System Using the AUX Button ................146 8.12.1 Installing the IP Office MIB Files ................178 8.12.2 Enabling SNMP and Polling Support ................180 Installing IP500/IP500 V2 Page 6 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 7 Contents 8.12.3 Enabling SNMP Trap Sending ................180 10.6.1 IP500 V2 System SD Cards ................254 8.13 Reset Button ..............181 10.6.2 IP500 Smart Card ................256 8.14 AUX Button ..............181 10.7 IP400 Trunk Cards ..............257 8.15 RS232 Port Maintenance ..............
Page 8 10.14.1 IP Office Application Server ................370 11.7.3 China ................429 10.14.2 ContactStore ................371 11.7.4 European Union ................430 10.14.3 Customer Call Reporter ................372 Installing IP500/IP500 V2 Page 8 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 9 Contents 11.7.5 New Zealand ................430 11.7.6 FCC Notification ................431 11.7.7 Compliance with FCC Rules ................433 Index ................435 Installing IP500/IP500 V2 Page 9 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 11: System Overview
Chapter 1. System Overview Installing IP500/IP500 V2 Page 11 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 13 This document is intended to assist with the installation of an IP Office system running in IP Office standard mode (IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition) using an IP500 or IP500 V2 control unit.
Page 14: Additional Documentation
IP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected, the whole unit should be replaced. IP500/IP500 V2 control units should not be opened under any circumstances except the insertion of an IP500 base card. 1.3 RoHS RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic Equipment.
Page 15: Ip Office Modes
· IP Office Essential Edition This is the default mode for an IP500 control unit. For IP Office Release 9.0, IP500 V2 systems run in this mode if an Essential Edition license is added to the configuration. Systems without a license will not support any telephony functions.
Page 16: System Sd Cards
1.4.1 System SD Cards IP500 V2 control unit must be fitted with a System SD card. The default mode of the system is determined by the type of System SD card present. By using IP Office Manager and adding licenses the mode of the system can be changed.
Page 17: Overall Capacity
BRI and PRI trunks in the same system. 4. IP Office Basic Edition mode systems are limited to 1 single-port PRI card. 5. Capacity is dependent on licenses, voice compression resources and available bandwidth. Installing IP500/IP500 V2 Page 17 IP Office 9.0...
Page 18: Hardware Support Summary
Control Unit IP Office Basic IP Office Edition modes standard modes IP500 IP500 V2 IP500 V2 Control Unit – IP500 Control Unit – – IP500 Base Cards IP500 Digital Station Card IP500 Analog Phone 2/8 IP500 TCM8 Card –...
Page 19 System Overview: IP Office Modes Notes 1. The ETR6 card is only supported by IP500 V2 systems in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition U-Law modes. 2. Only 2 combinations cards are supported in a control unit, regardless of combination card type.
Page 20: Feature Support Summary
Voicemail Pro – – – – As above plus: Hungarian, Greek, Polish. Minus: Arabic. Default User Name Administrator Configuration Password Administrator Access Default Upgrade Password Administrator password Installing IP500/IP500 V2 Page 20 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 21: Control Units
IP Office Release 9.0 supports the following IP Office control units. Other previous IP Office control units are not supported by IP Office Release 9.0 and are not covered by this documentation. IP500 V2 Control Unit · This control unit has four front slots for IP500 base cards. It has an internal power supply unit and uses a mandatory System SD card Feature Key dongle.
Page 22: Ip500 V2 System Components
1.6 IP500 V2 System Components The following are the typical components of a system based on an IP500 V2 control unit. IP Office IP500 V2 System Unit · The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.
Page 23 This equipment may also be required in areas where the lightning risk is high. Phones · IP Office systems support a variety of Avaya digital and IP phones plus analog phones. Application DVDs · The IP Office applications can be ordered on a number of DVDs. In...
Page 24: Ip500 Office System Components
IP400 Cards · The IP500 Legacy Carrier base card can be used to allow IP400 trunk cards and IP400 VCM cards from previous IP400 systems to be reused in an IP500 V2 control unit. License Keys · VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 Various features and applications require a license key to be entered into the system's configuration.
Page 25 This equipment may also be required in areas where the lightning risk is high. Phones · IP Office systems support a variety of Avaya digital and IP phones plus analog phones. Application DVDs · The IP Office applications can be ordered on a number of DVDs. In...
Page 26: Control Unit Cards
1.8 Control Unit Cards 1.8.1 IP500 Base Cards The IP500 and IP500 V2 control units have 4 slots for the insertion of IP500 base cards. The slots are numbered 1 to 4 from left to right. Normally they can be used in any order, however if the capacity for a particular type of card is exceeded, the card in the rightmost slot will be disabled.
Page 27 · This card has a pre-installed IP500 BRI trunk daughter card · Maximum: 2 combination cards per IP500 V2 control unit, regardless of type. Not supported by IP500 control units. · IP Office Basic Edition - Norstar Mode and IP Office Basic Edition systems are limited to a maximum of 12 BRI channels using BRI Combination and or BRI trunk daughter cards.
Page 28 IP500 ETR6 Base Card This card is only supported in an IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition. It provides 6 ETR ports for connection of ETR phones. 2 Analog extension ports are also provided for emergency use only with an analog trunk card.
Page 29: Ip500 Trunk Cards
8 is connected to analog trunk port · Maximum: 4 per control unit. The IP500 Analog Trunk Card V2 is only supported in the IP500 V2. IP500 PRI-U Trunk Card This card allows the base card to support up to 2 PRI trunk connections.
Page 30: Ip400 Trunk Cards
1.8.3 IP400 Trunk Cards IP400 trunk cards can be used in IP500 and IP500 V2 controls units by being fitted onto an IP500 Legacy Card Carrier base card. Up to 2 cards can be added to the control unit in this way.
Page 31: Other Cards
These cards provide message and prompt storage space for Embedded Voicemail and auto-attendant options. The cards used are specially formatted compact flash cards. · The IP500 V2 control unit uses its SD Feature Key dongle card for Embedded Voicemail and file storage.
Page 32: External Expansion Modules
IPO 500 Digital Station 30B 700501586 Analog Phones IPO 500 Phone 16 700449507 IPO 500 Phone 30 700426224 Others IPO 500 Analog Trunk 16 700449473 IPO 500 BRI So8 700449515 Installing IP500/IP500 V2 Page 32 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 33 IP400 Phone 16 V2 700359904 IP400 Phone 30 V2 700359912 IP400 Phone 8 700184773 IP400 Phone 16 700184781 IP400 Phone 30 700184799 S0 (BRI) IP400 So8 700185077 Installing IP500/IP500 V2 Page 33 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 34: Ip500 External Expansion Modules
· Provides, depending on variant, RJ21 ports for connection of an additional 16 or Avaya TCM digital phones . Supported by IP500 V2 only. IP500 Digital Station B Module · Provides, depending on variant, an additional 16 or 30 RJ45 ports. These can...
Page 35 · In IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Editions, only 1 Analog Trunk module is supported. Installing IP500/IP500 V2 Page 35 IP Office 9.0...
Page 36: Ip400 External Expansion Modules
1.9.2 IP400 External Expansion Modules The following IP400 external expansion modules are supported by IP Office Release 9.0 and can be used with an IP500 and IP500 V2 control units. Each module uses an external power supply unit supplied with the module. A locale...
Page 37 System Overview: External Expansion Modules IP400 So8 Module · Provides 8 ETSI BRI-So ports for the connection of ISDN devices. This unit is not intended to support BRI trunks. Installing IP500/IP500 V2 Page 37 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 38: Connecting External Expansion Modules
1.9.3 Connecting External Expansion Modules The integral expansion ports on a control unit are located on the rear of the unit. For IP500 and IP500 V2 control units, an additional 4 expansion ports can be added to the front of the control unit by installing an IP500 4-Port Expansion card.
Page 39: Power Supplies And Cables
This can provide typically 15 minutes backup at maximum load (20 Watts) and up to 8 hours at light load (2 Watts). · Avaya IP phones can use IEEE 802.3af Power over Ethernet (PoE) power supplies. Refer to the IP Office IP Phone Installation Manual for full details.
Page 40: Power Supply Cords
CEE7/7 (Schuko) Europe and 700289762 South Africa. BS1363 Czech Republic, 700289747 Control Units Ireland, United · IP500 V2. Kingdom. · IP500. IP400 External Expansion Modules · Digital Station V2. · Phone V2. NEMA5-15P / CS22.2 North, Central 700289770 · So8.* No.42...
Page 41: Power Supply Backup
Similarly support for adjunct systems such as DECT should be considered. The following are worst case figures tested found using fully populated control units and external expansion modules: · IP500 V2 Control Unit: 115W. · IP500 Digital Station 16 External Expansion Module: 31W.
Page 42: Cabling And Cables
However this is not recommended or supported as the connection lock is not truly positive and may become disconnected. An RJ45-to-RJ11 cable is available for these connections. Installing IP500/IP500 V2 Page 42 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 43 System Overview: Power Supplies and Cables Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable...
Page 44: Grounding
· In the Republic of South Africa, on all Analog Trunk external expansion modules (ATM16) and on any control units containing an analog trunk cards (ATM4/ATM4U). Installing IP500/IP500 V2 Page 44 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 45: Lightning Protection/Out-Of-Building Connections
Supports up to 4 two-wire lines. requirement. This device was previously For other locations where the risk of lightning strikes referred to as the Avaya 146C. is felt to be high, additional protection of incoming analog trunks is recommended. External Output Switch...
Page 46: Wall And Rack Mounting
IP400 External Expansion Modules – Wall Mounting IP500, IP500 V2 control units and IP500 external expansion modules can be wall or rack mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings. In addition to the existing...
Page 47: Feature Keys And Licenses
IP Office system. The serial number is printed on the feature key dongle and prefixed with SN (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager.
Page 48: Ip Office Phones
Enhanced Tip and Ring (ETR Port) These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode and IP Office Basic Edition systems running a North American locale and U-Law companding.
Page 49: Voip
· A network assessment is a mandatory requirement for all systems using VoIP. For support issues with VoIP, Avaya may request access to the network assessment results and may refuse support if those are not available or satisfactory.
Page 50: Voice Compression Channels
These support the common IP audio codecs G.711, G.723 and G.729a. For IP Office Release 8.0 and higher, IP500 VCM and IP500 Combination cards also support G.722. For the IP500 and IP500 V2 control units, channels can be added using IP500 VCM cards...
Page 51: Supported Country Locales
· Denmark · Korea · Qatar · Venezuela · Egypt · Kuwait · Russia · Finland · Malaysia · Saudi Arabia · France · Mexico · Singapore Installing IP500/IP500 V2 Page 51 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 52: Ip Office Software Applications
· It is acceptable to make copies of the Avaya IP Office DVDs listed above. However the content must remain intact, unaltered and without change or addition. Avaya does not accept any liability and responsibility for damage or problems arising from the use of such copies.
Page 53: Programming Applications
· IP Office Web Manager The configuration for an IP500 V2 system can be accessed via web browser using the same service user accounts as used for IP Office Manager. Currently, for IP Office standard mode systems, IP Office Web Manager can only be used to configure users, groups and service users (security accounts) and to perform basic maintenance actions.
Page 54: User Applications
This application is supported on all IP Office Release 6.0 systems. Embedded Voicemail supports basic voicemail mailbox operation, simple auto-attendants and hunt group announcements. For IP500 and IP500 V2 controls units, Embedded Voicemail is provided by the Avaya SD card fitted by default.
Page 55: Call Logging Applications
(typically there are two endpoints on a call, but for some circumstances, such as conference calls, intruded calls there may be more). Installing IP500/IP500 V2 Page 55 IP Office 9.0...
Page 56: Training
(http://partner.avaya.com) · This is the official web site for all Avaya Business Partners. The site requires registration for a user name and password. Once accessed, the site portal can be individually customized for what products and information types you wish to see and to be notified about by email.
Page 57: Emergency And Power Failure Ports
On this card, during normal operation extension ports 7 and 8 are not useable. However, if the card is fitted with an IP500 Analog Trunk daughter card, during power failure extension ports 7 and 8 are connected to analog trunk port Installing IP500/IP500 V2 Page 57 IP Office 9.0...
Page 59: Installation Requirements
Chapter 2. Installation Requirements Installing IP500/IP500 V2 Page 59 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 60: Environmental Requirements
3. Orientation of the unit must be as shown in the section on IP500 Wall Mounting 4. The appropriate Avaya wall mounting kits must be used. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1.
Page 61: Space Requirements
· Cable Clearance Clearance must be provided at the front and rear of all modules for cable access and feature key dongle connection. · On IP500 and IP500 V2 systems allow a minimum clearance of 90mm (3.5 inches). · Additional Clearance...
Page 62: Ip500 And Ip500 V2 Control Units
2.2.1 IP500 and IP500 V2 Control Units The ventilation slots on the rear and sides should not be covered or blocked. 2.2.2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules. Installing IP500/IP500 V2 Page 62 IP Office 9.0...
Page 63: Wall Mounting
Installation Requirements: Space Requirements 2.2.3 Wall Mounting IP500, IP500 V2 control units and IP500 external expansion modules can be wall or rack mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings. In addition to the existing...
Page 64: Rack Space Requirements
Rack Module Positioning The integral expansion ports on a control unit are located on the rear of the unit. For IP500 and IP500 V2 control units, an additional 4 expansion ports can be added to the front of the control unit by installing an IP500 4-Port Expansion card.
Page 65: Administration Software
Chapter 3. Administration Software Installing IP500/IP500 V2 Page 65 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 66: Ip Office Web Manager
· IP Office Web Manager The configuration for an IP500 V2 system can be accessed via web browser using the same service user accounts as used for IP Office Manager. Currently, for IP Office standard mode systems, IP Office Web Manager can only be used to configure groups, users and service users (security accounts) and to perform basic maintenance actions.
Page 67: Installing The Admin Applications
· 32-bit and 64-bit versions are supported. · Vista support is only on Business, Enterprise and Ultimate versions. · Windows 7 support is only on Professional, Enterprise and Ultimate versions. Installing IP500/IP500 V2 Page 67 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 68 9. Click Install. 10.Installation of Windows .Net2 components may be required. If dialogs for this appear, follow the prompts to install .Net. 11.If requested, reboot the PC. Installing IP500/IP500 V2 Page 68 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 69: Installer Pc Connection
Manager PC as required above. If they do enter exit and check the cable connection. 5. You can now start IP Office Manager System Status System Monitor Installing IP500/IP500 V2 Page 69 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 70: Starting Ip Office Manager
6. The name and password request is displayed. The name and password must match one of those setup through the security settings. The default name and password for configuration access are Administrator and Administrator. Installing IP500/IP500 V2 Page 70 IP Office 9.0...
Page 71: Starting System Status Application
· If IP Office Manager is also installed on the PC and is running, select File | Advanced | System Status. · For IP500 V2 controls units, start a web browser and enter the IP address of the control unit. Select the link for the System Status.
Page 72: Starting System Monitor
As a consequence, interpretation of Monitor traces requires a high- level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues.
Page 73: Ip500 V2 Installation
Chapter 4. IP500 V2 Installation Installing IP500/IP500 V2 Page 73 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 74: 4. Ip500 V2 Installation
Insert the System SD card and power up the system. 9.Changing the System to IP Office Essential Edition IP500 V2 systems installed in IP Office Basic Edition can be changed to operate in IP Office Essential Edition mode. 10.Connecting Phones Connect the Avaya digital phones.
Page 75: Tools And Equipment Required
IP500 V2 Installation: 4.1 Tools and Equipment Required The following is a general summary of the tools required. Additional tools and equipment will be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements.
Page 76: Documentation
Avaya Support (http://support.avaya.com) · Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office CD images are available from this site and updated core software .bin files. Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase) ·...
Page 77: Unpacking
IP500 V2 Installation: Documentation 4.3 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor. Information Required · o Equipment Checklist. An installation checklist of the parts and equipment ordered for the installation.
Page 78: Sd Card Preparation
4.4 SD Card Preparation New IP500 V2 control units are supplied with no installed firmware or configuration. When first powered up, the control unit loads and installs the necessary firmware from the System SD card installed in it. It then creates a default configuration matching the physical cards already installed in the control unit and any external expansion modules already attached to it.
Page 79: Upgrade The Card Firmware
IP Office Manager and then restored after the card is recreated. For the card to be used in an IP500 V2 system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a reformat of an existing working card is not necessary before using recreate to update the card contents.
Page 80: Creating An Offline Configuration File
6. Edit the configuration to match the customer requirements. This can include importing information from preprepared CSV files. 7. When completed, select File | Save Configuration As. Installing IP500/IP500 V2 Page 80 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 81: Adding A Pre-Built Configuration File
4.4.4 Adding a License File For IP500 V2 control units, if a licence file called keys.txt is found in the SD card folder which the IP Office uses when it boots, the IP Office will merge the licenses in that file with its configuration.
Page 82: Adding Music On Hold Files
3. If the IP Office is or will be configured for additional hold music files (up to 3 additional files), copy those files to the same location. The name of the additional files must match those specified in the IP Office system's configuration. Installing IP500/IP500 V2 Page 82 IP Office 9.0...
Page 83: Ip500 Card Installation
IP500 V2 Installation: SD Card Preparation 4.5 IP500 Card Installation The IP500 base cards and trunk daughter cards should be fitted before power is applied to the control unit. Ensure that cards are inserted in the order that matches the planned or pre-built configuration.
Page 84 9. A set of labels are supplied with the trunk daughter card. Fit the appropriate label to the front of the base card. Installing IP500/IP500 V2 Page 84 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 85: Fitting Ip500 Legacy Cards
IP500 V2 Installation: IP500 Card Installation 4.5.2 Fitting IP500 Legacy Cards An IP500 Legacy Carrier card can be used to fit IP400 trunk or VCM cards into an IP500 or IP500 V2 control unit. Up to 2 IP500 legacy carrier cards can be inserted.
Page 86: Inserting Ip500 Base Cards
4. The card should slide in freely until almost fully inserted. At this point apply pressure at the base of the front of the card to complete insertion. 5. Using a flat-bladed screwdriver secure the card. Installing IP500/IP500 V2 Page 86 IP Office 9.0...
Page 87: Wall Mounting
IP500 V2 Installation: IP500 Card Installation 4.6 Wall Mounting IP500, IP500 V2 control units and IP500 external expansion modules can be wall or rack mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings.
Page 88: Wall Mounting Kit
These notes relate to the IPO IP500 RACK MNTG KIT V2 (SAP 700500923) and IPO IP500 RACK MNTG KIT V3 (SAP 700503160). These kits can be used to wall or rack mount IP500 V2 control units and IP500 external expansion modules.
Page 89: Rack Mounting
IP500 V2 Installation: Wall Mounting 4.7 Rack Mounting All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit requires a 2U slot space within the rack. The IPO IP500 RACK MNTG KIT V3 is used for rack mounting of units.
Page 90: Connecting External Expansion Modules
Power cord for the power supply unit · o Rack mounting kit (optional). · o Wall mounting kit - IP500 external expansion modules only (optional). · o Cable labeling tags. Installing IP500/IP500 V2 Page 90 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 91 IP500 V2 Installation: Connecting External Expansion Modules Procedure 1. External expansion modules should not be attached to a control unit that has power. 2. If the IP Office system is being installed in a rack, attach the rack mounting kit to the expansion module.
Page 92: Grounding
IP500/IP500 V2 Control Unit On IP500 and IP500 V2 control units the ground point is located above the RS232 DTE port. External Expansion Modules On expansion modules, the ground point is a 4mm screw located towards the right on the rear of the module.
Page 93: Network Connection
DHCP for Avaya IP phones and or for remote access dial-in connections. DHCP Server options are not supported for systems running in IP Office Basic Edition modes. Once an IP500 V2 control unit has obtained IP address and DHCP mode settings, it will retain those settings even ·...
Page 94: Starting The System
4.11 Starting the System 1. With the IP500 V2 control unit shut down or unpowered, insert the Avaya System SD card into the System SD slot on the rear of the control unit. · On newer controls units, the SD card slots are partially covered by a plastic tab.
Page 95: Checking The Leds
IP500 V2 Installation: Starting the System 4.11.1 Checking the LEDs Control Unit LEDs Description Optional SD · Off = Card shutdown. · Red flashing = Card initializing or shutting down. · Green on = Card present. · Red fast flashing = card full ·...
Page 96 Digital Station 16/30 · Green Flashing = Phone detected. · Green On = Phone active. Digital Station 16A/30A · Green On = Phone detected. Phone · None. Installing IP500/IP500 V2 Page 96 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 97: Changing The System To Standard Mode
Edition modes, select IP Office Standard Mode. · For IP Office Release 8.0 and higher, for an IP500 V2 system to run in IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition mode, its configuration must include an Essential Edition license.
Page 98: Automating The Change To Standard Mode
IP Office Essential Edition. · For IP Office Release 8.0 and higher, for an IP500 V2 system to run in IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition mode, its configuration must include an Essential Edition license.
Page 99: Connecting Phones
IP Office core software. The appropriate firmware is supplied with the IP Office Manager software and copied onto the System SD card for IP500 V2 systems. The phones will automatically load the firmware from the IP Office system if necessary.
Page 100: Tcm Phones
4.13.5 IP/SIP Phones The installation and configuration of H323 and SIP IP telephones is not covered by this document. Refer to the appropriate IP Office installation manual for the type of phone being installed. Installing IP500/IP500 V2 Page 100 IP Office 9.0...
Page 101: Initial Configuration Using Ip Office Manager
Chapter 5. Initial Configuration Using IP Office Manager Installing IP500/IP500 V2 Page 101 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 102: 5. Initial Configuration Using Ip Office
DS16B/30B Port Mode Selection These modules can support Avaya T-Series and M-Series phones by providing TCM ports or other Avaya digital phones by providing DS ports. The port type selection for the whole module is done using IP Office Manager.
Page 103: Entering Licenses
Initial Configuration Using IP Office Manager: 5.1 Entering Licenses For IP500 V2 control units, license files can be pre-loaded onto the System SD card. Those licenses will then be merged with the configuration when the control unit is powered up. Otherwise for all control units, licenses are entered into the configuration using IP Office Manager.
Page 104: Setting The System Locale
· Singapore · IP500 V2 Systems: If the system is configured to use Embedded Voicemail (the default for a new system), and the correct set of language prompts to match the locale are not present on the System SD card, IP Office Manager displays an error.
Page 105: Changing The Ip Address Settings
6. Repeat the process for the LAN2 tab. Those settings are used for the WAN port on the back of the IP Office control unit. 7. Click on the save icon and save the updated configuration back to the IP Office system. Installing IP500/IP500 V2 Page 105 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 106: Changing The Default Passwords
Click on the service user name. In the Service User Details tab, click on Change and enter a new password. Click OK. b. Click OK. Installing IP500/IP500 V2 Page 106 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 107 3. On the User tab, enter a new password for the user and click OK. 4. Click on the icon and save the updated configuration back to the IP Office system. Installing IP500/IP500 V2 Page 107 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 108: Extension Numbering
If the user should still be associated with that extension by default, the extension must be updated manually to match the user's new extension number. a. Select Extension. Installing IP500/IP500 V2 Page 108 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 109 5. If the configuration changes are complete, send the configuration back to the IP Office and select appropriate settings for the reboot. Installing IP500/IP500 V2 Page 109 IP Office 9.0...
Page 110: Disable Unused Trunks
· BRI, E1 PRI, S0 and QSIG Trunks To disable the whole trunk, on the main form set the Admin option to Out of Service. Otherwise set the number of channels to match the actual subscribed channels. Installing IP500/IP500 V2 Page 110 IP Office 9.0...
Page 111 · For T1 set the Type to Out of Service. · For T1 PRI set the Admin field to Out of Service. · For E1R2 trunks set the Line Signalling Type to Out of Service. Installing IP500/IP500 V2 Page 111 IP Office 9.0...
Page 112: Setting The Digital Trunk Clock Source
When multiple trunks with the same setting are providing clock signals, the trunk used is determined in the following order of priority. · IP500 and IP500 V2 Control Units: Trunks are used in the order of slots 1 to 4 and then by port on each slot. Viewing the Current Clock Source The current clock source being used by an IP Office system is shown on the Resources page within the System Status Application.
Page 113 4. One other trunk can be set a Fallback should the selected Network trunk connection be lost. If possible this should be a trunk from a different provider since that reduces the chances of both sources failing at the same time. 5. Ensure that all other digital trunks are set as Unsuitable. Installing IP500/IP500 V2 Page 113 IP Office 9.0...
Page 114: Setting The Trunk Prefixes
2. For each line enter the prefix. The location of the relevant setting varies for each trunk type. · Analog Trunks · T1 and T1 PRI Trunks Installing IP500/IP500 V2 Page 114 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 115: Ds16B/30B Port Mode Selection
Each IP500 DS16B and IP500 DS30B external expansion module in a system can support either DS phone ports or TCM phone ports. The modules default to DS phone port operation. The operating mode is set through the system configuration. Installing IP500/IP500 V2 Page 115 IP Office 9.0...
Page 116 · For TCM ports, select BST - T7000, M7000 Series Phones. 4. Click OK. 5. Click on the save icon and save the updated configuration back to the IP Office system. Installing IP500/IP500 V2 Page 116 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 117: On-Boarding
Chapter 6. On-Boarding Installing IP500/IP500 V2 Page 117 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 118: On-Boarding
Configuration Changes Caused by On-Boarding When an on-boarding file is uploaded to the IP500/IP500 V2 system, it can make a number of changes to the system configuration. It is important to be aware of these potential changes and to ensure that they are not subsequently overwritten or removed.
Page 119 On-Boarding: On-Boarding 5. Once the system is registered, you can download an on-boarding file for the system from the Avaya Global Registration Tool website. This file contains the settings required to establish an SSL VPN connection between the IP Office system and an Avaya VPN Gateway (AVG) server.
Page 121: Sd Card Management
Chapter 7. SD Card Management Installing IP500/IP500 V2 Page 121 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 122: 7. Sd Card Management
· System SD Card An Avaya System SD card must be present in this slot at all times. This card holds copies of the IP Office firmware and configuration and is used as the IP500 V2 control units non-volatile memory.
Page 123 The Optional SD card can contain a similar set of folders. These are used as an additional backup or they can be used as the source for upgrading the contents of the System SD card. Installing IP500/IP500 V2 Page 123 IP Office 9.0...
Page 124: Booting From The Sd Cards
Having installed the necessary system firmware files as above, the IP500 V2 control unit requires a configuration file: · If the IP500 V2 booted using binary files from an SD card location, it looks for a valid configuration file in the same location.
Page 125 Boot Alarms The following apply if the IP500 V2 boots using software other than that in its System SD /primary folder: · An alarm will be shown in the System Status Application. It will also generate an alarm if the card in any slot is not compatible.
Page 126: Creating An Ip Office Sd Card
7.2 Creating an IP Office SD Card The processes below can be applied to Avaya IP Office SD cards. They can also be applied to non-Avaya SD cards for use in a system's Optional SD card slot. The card must be the following format. For the System SD slot, only Avaya SD cards with a Feature Key should be used.
Page 127 IP Office Manager and then restored after the card is recreated. For the card to be used in an IP500 V2 system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a reformat of an existing working card is not necessary before using recreate to update the card contents.
Page 128: Viewing The Card Contents
1. Using IP Office Manager, select File | Embedded File Management. 2. Using the Select IP Office menu, select the IP Office system. 3. The file contents of the memory cards are displayed. Installing IP500/IP500 V2 Page 128 IP Office 9.0...
Page 129: Backing Up To The Backup Folder
4. Select System Backup. · The contents of the /primary folder on the System SD card will be copied to the /backup folder. This process takes approximately 6 minutes. Installing IP500/IP500 V2 Page 129 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 130: Backup To The Backup Folder Using A Ip Office Web Manager
To restore from the /backup folder using a System Phone 1. Select Features | Phone User | System Admin. 2. Enter your IP Office user login code. Installing IP500/IP500 V2 Page 130 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 131: Restoring From The Backup Folder Using Ip Office Web Manager
Enter an administrator user name and password and click Login. 2. Click Configuration and select Restore. 3. Click Restore from and select On Device. 4. Click OK. Installing IP500/IP500 V2 Page 131 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 132 Installing IP500/IP500 V2 Page 132 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 133: Backing Up To The Optional Sd Card
5. At the bottom of the screen select Copy System Card. · The contents of the System SD card will be copied to the Optional SD card. This process at least 90 minutes and can take much longer. Installing IP500/IP500 V2 Page 133 IP Office 9.0...
Page 134: Backing Up To The Optional Sd Using Ip Office Web Manager
4. Select Copy. · The contents of the System SD card will be copied to the Optional SD card. This process at least 90 minutes and can take much longer. Installing IP500/IP500 V2 Page 134 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 135: Restoring A Configuration From An Optional Card
/primary folder on the System SD card. This process takes approximately a few seconds. · When the process has been completed, the IP Office system will be restarted. Installing IP500/IP500 V2 Page 135 IP Office 9.0...
Page 136: Loading Software From An Optional Sd Card
/primary folder on the Optional SD card are copied to the /primary folder on the System SD card. This process takes approximately 5 minutes. · When the process has been completed, the IP Office system will be restarted. Installing IP500/IP500 V2 Page 136 IP Office 9.0...
Page 137: Backing Up To A Pc
6. Select the folder containing the previous backup and click Open. 7. Click Start Restore. 8. Wait until a restore completed message is displayed. Click Cancel to close the menu. The system reboots. Installing IP500/IP500 V2 Page 137 IP Office 9.0...
Page 138 Installing IP500/IP500 V2 Page 138 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 139: Upgrading Card Software
7.11 Upgrading Card Software In addition to using the traditional IP Office Upgrade Wizard , IP500 V2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system. IP Office Technical Bulletins ·...
Page 140: Memory Card Shutdown/Removal
· At the back of the control unit, confirm that the appropriate memory card LED is off. · The card can now be removed in order to perform the necessary maintenance actions. Installing IP500/IP500 V2 Page 140 IP Office 9.0...
Page 141: Shutdown A Card Using Ip Office Web Manager
· At the back of the control unit, confirm that the appropriate memory card LED is off. · The card can now be removed in order to perform the necessary maintenance actions. Installing IP500/IP500 V2 Page 141 IP Office 9.0...
Page 142: Memory Card Startup
2. Enter your IP Office user login code. 3. From the menu select Memory Card. 4. Select System for the System SD card or Option for the Optional SD card. 5. Select Startup. Installing IP500/IP500 V2 Page 142 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 143: Additional Processes
Chapter 8. Additional Processes Installing IP500/IP500 V2 Page 143 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 144: 8. Additional Processes
Copying to the Optional SD card · Restoring from the Optional SD card · Memory card shutdown/removal · Memory card startup · On-boarding · Installing the administration applications · Installing IP500/IP500 V2 Page 144 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 145: Switching Off A System
During the shut down process, the current configuration in the control unit's RAM memory is copied to the control units non-volatile memory. For IP500 V2 systems that location is the System SD card. WARNING ·...
Page 146: Shutdown A System Using System Status Application
8.1.4 Shutdown a System Using the AUX Button This method is supported by IP500 V2 control units. To shutdown a system using the IP500 V2 AUX Button 1. On the rear of the control unit, press and hold the AUX button for more than 5 seconds.
Page 147: Rebooting A System
These settings can be used when the reboot mode When Free is selected. They bar the sending or receiving of any new calls. 4. Click OK. Installing IP500/IP500 V2 Page 147 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 148: Reboot A System Using Ip Office Web Manager
3. Wait for the reboot to complete before performing any other actions. 8.2.4 Rebooting a System Using a System Phone This function is not supported from system phones on system's running in IP Office standard mode. Installing IP500/IP500 V2 Page 148 IP Office 9.0...
Page 149: Changing Components
Higher capacity component replacement · Lower capacity component replacement · Adding a new component · Permanent removal of a component · Replacement with a different type of component · Installing IP500/IP500 V2 Page 149 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 150: Like For Like Replacement
3. Install the replacement using the appropriate process for the type of component (Fitting IP500 cards Adding External Expansion Modules 4. Restart the IP Office system. 5. Use IP Office Manager to configure the new trunks or extensions/users. Installing IP500/IP500 V2 Page 150 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 151: Permanent Removal
1. First remove the existing component using the Permanent Removal process and adjust the configuration and reboot. 2. Then install the new component using the Adding a New Component process. Installing IP500/IP500 V2 Page 151 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 152: Defaulting The Configuration
· Standard Mode systems For IP Office Release 7.0 and higher, IP500 V2 systems using IP Office A-Law or IP Office U-Law System SD cards default to IP Office Basic Edition mode. Loading the configuration switches IP Office Manager to simplified view.
Page 153: Default The Configuration Using A System Phone
6. Close the terminal program session. 7. IP Office Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's now defaulted configuration. Installing IP500/IP500 V2 Page 153 IP Office 9.0...
Page 154: Defaulting The Configuration Using Boot Loader
5. Close the terminal program session. 6. IP Office Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's now defaulted configuration. Installing IP500/IP500 V2 Page 154 IP Office 9.0...
Page 155: Defaulting Security Settings
Enter the systems IP address in the browser. Select IP Office Web Manager. Alternatively, enter https:// <IP_Address>:8443/WebMgmtEE/WebManagement.html. b. Enter an administrator user name and password and click Login. 2. Click Advanced and select Erase Security Settings. 3. Click OK. Installing IP500/IP500 V2 Page 155 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 156: Defaulting Security Using The Rs232 Port
6. The control unit will respond OK when the action has been completed. 7. Close the terminal program session. 8. IP Office Manager can now be used to receive and edit the control unit's now defaulted security settings. Installing IP500/IP500 V2 Page 156 IP Office 9.0...
Page 157: Defaulting Security Using The Boot Loader
6. Close the terminal program session. 7. IP Office Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's now defaulted configuration. Installing IP500/IP500 V2 Page 157 IP Office 9.0...
Page 158: Loading A Configuration
Loading a configuration file using IP Office Manager Loading a configuration file using IP Office Web Manager Loading a configuration file onto a System SD card Installing IP500/IP500 V2 Page 158 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 159: Creating An Offline Configuration File
6. Edit the configuration to match the customer requirements. This can include importing information from preprepared CSV files. 7. When completed, select File | Save Configuration As. Installing IP500/IP500 V2 Page 159 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 160: Loading A Configuration Using Ip Office Manager
4. Open the /system/primary folder and replace the existing config.cfg file with the new file. 5. Reinsert the System SD card into the system. 6. Reboot the system. See Rebooting a System Installing IP500/IP500 V2 Page 160 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 161: Upgrading Systems
· Pre-IP Office Release 8.0(46) or IP Office Release 8.1(52) For 90 days from its first call, a new IP500 V2 control unit can run any IP Office Release supported on a IP500 V2 system without requiring an upgrade license. The highest level run is written into the control unit's memory (not the SD card) and becomes a permanent entitlement for that control unit.
Page 162: Upgrade Using The Upgrade Wizard
Broadcast address. Adjust this address and click Refresh if the expected control units are not shown. 2. The information displayed depends on the type of control unit. · For IP500 V2 control units The current version of each IP Office BIN file held in the control units memory is shown. That is regardless of whether that .bin file is currently being used by any module in the system.
Page 163 · It does not indicate the license requirement for the level of software in the Available column. · For IP500 V2 systems, a value of 255 indicates that the control unit is still in its initial upgrade entitlement period. See Upgrade Licenses ·...
Page 164: Remote Upgrade The System Sd Card Using Manager
8.7.3 Upgrading the SD Card Locally The following process can be used if you have physical access to the IP500 V2 control unit. This method be used with a timed reboot, allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours.
Page 165: Upgrading An Sd Card In A Pc
5. Browse to the card location and click OK. 6. IP Office Manager will prompt whether you want to include Avaya IP Office Web Manager files as part of the recreate process. Those files are necessary if you want to run IP Office Web Manager to manage the IP Office...
Page 166: Upgrading Using Ip Office Web Manager
8.7.5 Upgrading Using IP Office Web Manager Avaya may make upgrade packages available for use with IP Office Web Manager. Once unpacked onto a local PC, the process below can be used to upgrade the system. To upgrade a system using IP Office Web Manager 1.
Page 167 Additional Processes: Upgrading systems Installing IP500/IP500 V2 Page 167 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 168: Swapping Extension Users
7. At each of the extensions dial the log out short code set on the IP Office system. By default this is *36. · If any of the users is set to Forced Login, they will have to complete the login process at their new extension using their Login Code. Installing IP500/IP500 V2 Page 168 IP Office 9.0...
Page 169: Out Of Building Telephone Installations
Supports up to 4 two-wire lines. requirement. This device was previously For other locations where the risk of lightning strikes referred to as the Avaya 146C. is felt to be high, additional protection of incoming analog trunks is recommended. External Output Switch...
Page 170: Ds Phones
When digital phone extensions are required in another building, additional In-Range Out-Of-Building (IROB) protective equipment must be used. For phones connected to IP Office ports, the supported device supplied by ITWLinx is a towerMAX DS/2 module. This IROB device was previous badged by Avaya as the 146E IROB. WARNING ·...
Page 171: Analog Phone Barrier Box
IP400 Phone Barrier Box V2 (101V) 700385495 Use with Phone V2 module. Includes an RJ45 to RJ11 cable and a functional earth lead. Barrier Box Rack Mounting Kit 700293905 Installing IP500/IP500 V2 Page 171 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 172: Rack Mounting Barrier Boxes
· Earth lead from the barrier box to the Phone module. · Internal wires, e.g. wires going directly to the Phone module. · Wires from external telephone going directly to the barrier boxes. Installing IP500/IP500 V2 Page 172 IP Office 9.0...
Page 173: Using The External Output Port
3.5mm stereo audio jack plugs are frequently sold as pre-wired sealed modules. It may be necessary to use a multi-meter to determine the wiring connections from an available plug. Typically 3 (common to both relays) is the cable screen. Installing IP500/IP500 V2 Page 173 IP Office 9.0...
Page 174: So8 Bri Module
· Line Group ID: 701 · Feature: Dial S0 calls dialed without the area code are handled locally without network charges. Calls with area calls will go via the network. Installing IP500/IP500 V2 Page 174 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 175: Example 2: Video Conference
To allow the video device on the S0 port to make outgoing calls to the PRI lines also requires a short code. 1. For this example the following was used: · Code: 91N; · Number: N · Feature: Dial · Line Group: 95 Installing IP500/IP500 V2 Page 175 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 176 · Video Comm Interface: ISDN_Quad_BRI · Network Interface Type: S/T Interface Admin/Video Network Admin/Video Network/Call Preference · MultiPoint Setup: Auto · ISDN Video Calls (H:320): Yes Installing IP500/IP500 V2 Page 176 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 177: Snmp
Installing the IP Office MIB Files . The NOTIFICATION-TYPE objects are those used for SNMP traps , the other types of objects are those that can be polled Installing IP500/IP500 V2 Page 177 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 178: Installing The Ip Office Mib Files
2. Start the OpenView Network Node Manager console. 3. Select Options and then Load/Unload MIBs: SNMP. 4. Select Load and select all the MIB files listed above. 5. Select Compile. Installing IP500/IP500 V2 Page 178 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 179 SNMPc and the SNMPv2-SMI section in its STANDARD. mib file. Therefore to resolve the issue the required definition of zeroDotZero must be placed in the SNMPv2-SMI section in SNMPc's STANDARD.mib file. Installing IP500/IP500 V2 Page 179 IP Office 9.0...
Page 180: Enabling Snmp And Polling Support
Changes to the type of DS or IP phone connected to a port. · Click on OK. 5. Send the configuration back to the IP Office and select reboot. Installing IP500/IP500 V2 Page 180 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 181: Reset Button
8.13 Reset Button The IP500 and IP500 V2 control units have a Reset button. Pressing the button while the control unit is starting up will pause the start up until the button is released. The effect of pressing the button during normal operation will depend on how long the button is pressed and is indicated by the CPU LED.
Page 182: Rs232 Port Maintenance
Defaulting the security using the RS232 port Defaulting the security using the Boot Loader Erasing the core software using debug Erasing the core software using the Boot Loader Installing IP500/IP500 V2 Page 182 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 183: Erasing The Core Software
IP Office Manager. Unlike other control units, when the firmware loaded by an IP500 V2 control unit is erased, the IP500 V2 control unit will first look for replacement firmware on its SD cards before falling back to using a BOOTP request to IP Office Manager.
Page 184: Erasing Core Software Using Debug
4. The IP Office will erase its current software and then send out a BootP request on the network for new software. IP Office Manager will respond and start transferring the software using TFTP. Installing IP500/IP500 V2 Page 184 IP Office 9.0...
Page 185: Erasing Core Software Using The Boot Loader
3. Enter AT-X. The control unit should respond Multi-Sector Erase. 4. The control unit will now request the .bin file it requires. For IP500 V2 control units this will be from files on the System SD card. For other control units it will be from IP Office Manager and appears in the TFTP Log.
Page 186: Enabling Ip Office Web Manager
Release 8.0 system: password). 5. IP Office Manager will confirm if the action was successful or not. · Default the system security settings using an RS232 DTE cable Installing IP500/IP500 V2 Page 186 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 187: Ip500 Basic Installation
Chapter 9. IP500 Basic Installation Installing IP500/IP500 V2 Page 187 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 188: Ip500 Tools Required
· o If wall mounting, additional fixtures and fittings suitable for the wall type and mounting kit being used. · o Cable ties and labels for tidying and identifying cables. Installing IP500/IP500 V2 Page 188 IP Office 9.0...
Page 189: Ip500 Read The Documentation
Avaya Support (http://support.avaya.com) · Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office CD images are available from this site and updated core software .bin files. Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase) ·...
Page 190: Ip500 Unpacking
9.3 IP500 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor. Information Required · o Equipment Checklist. An installation checklist of the parts and equipment ordered for the installation. Procedure 1. o Check for Packaging Damage Before unpacking any equipment, check for any signs of damage that may have occurred during transit.
Page 191: Ip500 Card Installation
6. Using minimal force and checking that the pins are correctly located, push the IP500 trunk card onto its connector block and the stand off pillars. 7. Check that the card connector has snapped into position. Installing IP500/IP500 V2 Page 191 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 192 9. A set of labels are supplied with the trunk daughter card. Fit the appropriate label to the front of the base card. Installing IP500/IP500 V2 Page 192 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 193: Ip500 Legacy Card Preparation
IP500 Basic Installation: IP500 Card Installation 9.4.2 IP500 Legacy Card Preparation An IP500 Legacy Carrier card can be used to fit IP400 trunk or VCM cards into an IP500 or IP500 V2 control unit. Up to 2 IP500 legacy carrier cards can be inserted.
Page 194: Ip500 Card Insertion
8. IP Office Manager can now be used to configure the extensions and trunk lines. For any IP500 VCM base cards, VCM Channel licenses must be added to the configuration to enable channels above the base 4. Installing IP500/IP500 V2 Page 194 IP Office 9.0...
Page 195: Inserting The Feature Key
3. Insert the feature key. The card should be face up and inserted in the direction of the arrow on the card. 4. Rotate the slot cover back into position and tighten the screws. Installing IP500/IP500 V2 Page 195 IP Office 9.0...
Page 196: Applying Power
4. The CPU LED on units that have already been upgraded from 4.0.0 will go through a green red cycle several times and then stay green on. During this time other LEDs may flash as the unit goes through its power on self test cycle. Installing IP500/IP500 V2 Page 196 IP Office 9.0...
Page 197 · For IP400 IP Office systems, each control units was manufactured as either an A-Law variant or a Mu-Law variant. · For IP500 and IP500 V2 systems, the encoding default is set by the type of Feature Key installed when the system is first started.
Page 198: Check The Cpu Led
· Flashing RED A flashing red CPU LED at this stage indicates an error. The most likely cause is a missing Feature Key card. Installing IP500/IP500 V2 Page 198 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 199: Upgrading The Core Software
13.Following the upgrade check that the upgrade wizard now shows that the selected units and modules have upgraded. It may be necessary to select Refresh to update the information in the upgrade wizard display. Installing IP500/IP500 V2 Page 199 IP Office 9.0...
Page 200: Receiving The Configuration
· Incoming Call Routes Two default incoming call routes are created. Voice calls are routed to the hunt group Main. Data calls are routed to the RAS user DialIn. Installing IP500/IP500 V2 Page 200 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 201: Adding Licences
IP Office system. Licenses can be added individually to the IP Office's configuration. However the licence key file provided by Avaya from their license ordering web site generates a License.csv file containing all the ordered licenses. That file can be imported into the configuration.
Page 202: Adding External Expansion Modules
· o Mandatory for Digital Station V2 and Phone V2 modules. Tools Required · o IP Office Manager PC. · o Tools for rack mounting (optional). Installing IP500/IP500 V2 Page 202 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 203 10.The external expansion modules should be upgraded to the same level of software as the control unit. Do this by repeating the IP Office upgrade process (see K. Upgrading the Core Software Installing IP500/IP500 V2 Page 203 IP Office 9.0...
Page 204: Rack Mounting
(e.g. use of power strips). Only the screws provided with the mounting kit should used to attach the brackets to the control unit. Installing IP500/IP500 V2 Page 204 IP Office 9.0...
Page 205: Wall Mounting
IP500 Basic Installation: Rack Mounting 9.13 Wall Mounting IP500, IP500 V2 control units and IP500 external expansion modules can be wall or rack mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings. In addition to the existing...
Page 206: Wall Mounting Kit
These notes relate to the IPO IP500 RACK MNTG KIT V2 (SAP 700500923) and IPO IP500 RACK MNTG KIT V3 (SAP 700503160). These kits can be used to wall or rack mount IP500 V2 control units and IP500 external expansion modules.
Page 207: Wall Mounting Kit V1
9.13.2 Wall Mounting Kit V1 These notes relate to the older design of wall mounting kit (SAP 70043015) used for IP500 and IP500 V2 control units. This kit cannot be used for external expansion modules. The kit includes two brackets, one top and one bottom, and screws for attachment to the control unit.
Page 208: Grounding
IP500/IP500 V2 Control Unit On IP500 and IP500 V2 control units the ground point is located above the RS232 DTE port. External Expansion Modules On expansion modules, the ground point is a 4mm screw located towards the right on the rear of the module.
Page 209: System Components
Chapter 10. System Components Installing IP500/IP500 V2 Page 209 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 210: 10. System Components
Ancilliary Systems · Applications · Physical Ports · Licenses · Additional information is included for: Hardware Software Compatibility · Hardware PCS Levels · TAA Hardware · Installing IP500/IP500 V2 Page 210 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 211: Ip500 V2 Control Unit
System Components: 10.1 IP500 V2 Control Unit The slots are numbered 1 to 4 from left to right. They can be used in any order. However if the capacity for a particular type of card is exceeded, the card in the rightmost slot will be disabled. The unit must not be used with uncovered slots.
Page 212 IPO IP500 V2 Cntrl Unit TAA " Trade Agreements Act 700501510 compliant variant. Avaya SD Memory Card IPO IP500 V2 SYS SD CARD AL IP500 V2 A-Law SD Card 700479702 IPO IP500 V2 SYS SD CARD MUL IP500 V2 U-Law SD Card 700479710...
Page 213 System Components: IP500 V2 Control Unit Ports Description AUDIO 3.5mm Stereo jack socket. Used for external music on hold source input. · If pressed during a restart of the control unit, the control unit skips booting from the /primary folder on the System SD card.
Page 214: Ip500 Control Unit
The unit must not be used with uncovered slots. · This item is no longer sold as new by Avaya but is still supported for Release 9.0.
Page 215 700289762 BS1363 United Kingdom 700289747 NEMA5-15P America 700289770 Mounting Kit IPO IP500 RACK MNTG KIT V3 700503160 IP500 Blanking Plate Kit IP500 Blanking Plate Kit 700429194 Installing IP500/IP500 V2 Page 215 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 216 Used for connection of a functional or protective ground . Use of a ground for all systems is recommended and for some locales may be a regulatory requirement. Installing IP500/IP500 V2 Page 216 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 217: Ip500 Base Cards
System Components: IP500 Control Unit 10.3 IP500 Base Cards The IP500 and IP500 V2 control units have 4 slots for the insertion of IP500 base cards. The slots are numbered 1 to 4 from left to right. Normally they can be used in any order, however if the capacity for a particular type of card is exceeded, the card in the rightmost slot will be disabled.
Page 218 · This card has a pre-installed IP500 BRI trunk daughter card · Maximum: 2 combination cards per IP500 V2 control unit, regardless of type. Not supported by IP500 control units. · IP Office Basic Edition - Norstar Mode and IP Office Basic Edition systems are limited to a maximum of 12 BRI channels using BRI Combination and or BRI trunk daughter cards.
Page 219 System Components: IP500 Base Cards IP500 ETR6 Base Card This card is only supported in an IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition. It provides 6 ETR ports for connection of ETR phones. 2 Analog extension ports are also provided for emergency use only with an analog trunk card.
Page 220: 4-Port Expansion Card
10.3.1 4-Port Expansion Card This card is used to add 4 additional expansion ports to the IP500 and IP500 V2 control unit. This card is only supported in slot 4. · Supports Provides 4 additional expansion ports for connection of external expansion modules.
Page 221: Analog Phone
System Components: IP500 Base Cards 10.3.2 Analog Phone This card is used to add analog phone ports to an IP500 and IP500 V2 control unit. It is available in two variants, providing either 2 or 8 analog extension ports. · Supports...
Page 222: Atm Combination Card
10.3.3 ATM Combination Card These cards are used to add a combination of ports to an IP500 V2 control unit. Not supported by IP500 control units. The newer IP500 ATM Combination Card V2 version is supported by IP Office Release 8.1 Feature Pack 1 and higher only.
Page 223 Name Description SAP Code IPO IP500 V2 COMB CARD ATM4 IPO IP500 V2 COMBINATION CARD ATM4 700476013 IPO IP500 V2 COMB CARD ATM4 TAA " Trade Agreements Act compliant variant. 700501513 IPO IP500 V2 COMB CARD ATM4 V2 IPO IP500 V2 COMBINATION CARD ATM4 V2...
Page 224: Bri Combination Card
10.3.4 BRI Combination Card This card is used to add a combination of ports to an IP500 V2 control unit. Not supported by IP500 control units. · Supports · 10 voice compression channels. Codec support is G.711, G729a and G.723 with 64ms echo cancellation. G.722 is supported by IP Office Release 8.0 and higher.
Page 225: Unified Communications Module
A separate Essential Edition license is still required as a pre-requisite. · IP500 Control Unit: · IP500 V2 Control Unit: IP Office Release 8.0 Q1 2012 Service Pack or higher. Only supported in IP Office Essential Edition, IP Office Preferred Edition and IP Office Advanced Edition modes.
Page 226 LEDs are off instructs the card to attempt to boot from the USB slots. · Switch 2: Not used. Name Description SAP Code IPO UC MODULE IP Office Unified Communications Module 700501442 Installing IP500/IP500 V2 Page 226 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 227: Digital Station
10.3.6 Digital Station This card is used to add digital station (DS) extension ports to an IP500 and IP500 V2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.
Page 228: Etr6 Card
10.3.7 ETR6 Card This card is used to add 6 ETR phone extension ports to an IP500 V2 control unit. This card is only supported by IP500 V2 systems running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition (Mu-Law) modes.
Page 229 · Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor). Name Description SAP Code IPO IP500 V2 EXTN CARD ETR6 IPO IP500 V2 EXTN CARD ETR6 700476039 Installing IP500/IP500 V2 Page 229 IP Office 9.0...
Page 230: Legacy Card Carrier
10.3.8 Legacy Card Carrier The IP500 Legacy Card Carrier base card can be used to fit IP Office IP400 cards into the IP500 or IP500 V2 control unit. This can include IP400 trunk and IP400 VCM cards. Up to 2 Legacy Card Carrier cards are supported in a control unit.
Page 231: Tcm8 Digital Station
10.3.9 TCM8 Digital Station This card is used to add TCM RJ45 extension ports to an IP500 V2 control unit. It provides 8 RJ45 extension ports for supported M-Series and T-Series digital stations. It can also be used for 4100 and 7400 Series phone support by...
Page 232: Vcm
10.3.10 VCM This type of card is used to add voice compression channels to an IP500 and IP500 V2 control unit. Those channels are used for VoIP calls including IP extensions and or IP trunks. IP500 control units support up to 128 voice compression channels, using IP500 VCM cards and/or...
Page 233 IPO IP500 VCM 32 TAA V2 " Trade Agreements Act compliant variant. 700504033 Modules V2 IPO IP500 MC VCM 64 V2 IP500 Media Card Voice Coding Module 64 V2 700504032 Installing IP500/IP500 V2 Page 233 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 234: Ip500 Trunk Daughter Cards
8 is connected to analog trunk port · Maximum: 4 per control unit. The IP500 Analog Trunk Card V2 is only supported in the IP500 V2. IP500 PRI-U Trunk Card This card allows the base card to support up to 2 PRI trunk connections.
Page 235: Analog Trunk Card
These cards can be added to an IP500 base card to provide that card with support for 4 loop-start analog trunks. The newer IP500 Analog Trunk Card V2 version is supported by IP500 V2 systems running IP Office Release 8.1 Feature Pack 1 or higher only.
Page 236 IP Office 500 Trunk Card Analog 4 Universal 700417405 IPO IP500 Trunk Card Anlg 4 V2 IP Office 500 Trunk Card Analog 4 Universal V2 700503164 Installing IP500/IP500 V2 Page 236 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 237: Bri Trunk Cards
This card can be fitted to any IP500 base card except the IP500 Legacy Carrier card and IP500 4-Port Expansion card. · IP500 Control Unit: · IP500 V2 Control Unit: · Ports/Channels 2 or 4 BRI trunk ports. Connections via ports 9 to 12 of the host IP500 base card.
Page 238: Pri Trunk Cards
This card can be fitted to any IP500 base card except the IP500 Legacy Carrier card and IP500 4-Port Expansion card. · IP500 Control Unit: · IP500 V2 Control Unit: · Ports/Channels 1 or 2 PRI trunk ports .
Page 239: Ip500 External Expansion Modules
· Provides, depending on variant, RJ21 ports for connection of an additional 16 or Avaya TCM digital phones . Supported by IP500 V2 only. IP500 Digital Station B Module · Provides, depending on variant, an additional 16 or 30 RJ45 ports. These can...
Page 240 · In IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Editions, only 1 Analog Trunk module is supported. Installing IP500/IP500 V2 Page 240 IP Office 9.0...
Page 241: Analog Trunk 16
· Within areas of high lightning risk, any module using analog trunk connections must be connected to a protective ground and to surge protection equipment (an Avaya 146G Surge Protector). Feature Details Supported on IP500 and IP500 V2. Locales This module is currently only supported in North American locales.
Page 242 DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 243: Bri So8
The So8 module can be used to add ETSI BRI S0-interface ports to the IP Office system. These ports can then be used for the connection of ISDN devices. Feature Details Supported on IP500 and IP500 V2. The control unit must be running in IP Office standard mode. Locales Supported in all IP Office locales Software Level IP Office core software level 1.0 minimum.
Page 244 Note: These ports appear a lines within the IP Office configuration. However they cannot be used for connection to external BRI lines. DC I/P DC power input port. Used for connection of the power lead from an Avaya 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 245: Digital Station 16/30
IP500 DS V2 modules. This module has been superseded by the IP500 DS16B/30B Feature Details Supported on IP500 and IP500 V2. Locales Supported in all IP Office locales Software Level IP Office core software level 2.1(31) minimum. Bin file = nadcpV2.bin.
Page 246 Port Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 247: Digital Station 16A/30A
The modules use RJ21 connectors; 1 on the 16 port version, 2 on the 30 port version. For TCM connections using RJ45 port, use the IP500 DS16B/30B modules Feature Details Supported on IP500 V2 only. Locales Supported in all IP Office locales Software Level IP Office Release 7.0 minimum (TCM only). Bin file = nadcpaV1.bin.
Page 248 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 249 Ring Brown/Black Ring Brown/Black Black/Slate Not Used Black/Slate Ring Slate/Black Slate/Black Yellow/Blue Yellow/Blue Ring Blue/Yellow Blue/Yellow Not Used Yellow/Orange Yellow/Orange Orange/Yellow Orange/Yellow Violet/Slate Violet/Slate Slate/Violet Slate/Violet Installing IP500/IP500 V2 Page 249 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 250: Digital Station 16B/30B
· These modules only support the following DS phones: 1400 Series, 2400 Series, 3800 Series, 5400 Series and 9500 Series. Feature Details Supported on IP500 (DS only) and IP500 V2 (DS or TCM). Locales Supported in all IP Office locales Software Level TCM Port Connections: IP Office core software level 9.0.
Page 251 Port Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 252: Phone 16/30
IP500 Phone modules can be used to add additional PHONE ports to an IP Office system. The module is available in 16 and 30 port variants, referred to as the IP500 Phone 16 and IP500 Phone 30 respectively. Feature Details Supported on IP500 and IP500 V2. Locales Supported in all IP Office locales Software Level IP Office core software level 2.1(36) minimum.
Page 253 Module Rear Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 254: Feature Keys
10.6.1 IP500 V2 System SD Cards This type of feature key is used with IP500 V2 control units and is a mandatory item. The control unit must be fitted with one of these feature keys even if no licenses are being used.
Page 255 · For IP400 IP Office systems, each control units was manufactured as either an A-Law variant or a Mu-Law variant. · For IP500 and IP500 V2 systems, the encoding default is set by the type of Feature Key installed when the system is first started.
Page 256: Ip500 Smart Card
· For IP400 IP Office systems, each control units was manufactured as either an A-Law variant or a Mu-Law variant. · For IP500 and IP500 V2 systems, the encoding default is set by the type of Feature Key installed when the system is first started.
Page 257: Ip400 Trunk Cards
System Components: Feature Keys 10.7 IP400 Trunk Cards IP400 trunk cards can be used in IP500 and IP500 V2 controls units by being fitted onto an IP500 Legacy Card Carrier base card. Up to 2 cards can be added to the control unit in this way.
Page 258: Analog Trunk Card Uni (Atm4U)
· The card includes two plastic stand off pillars for installation and a replacement blanking plate for the rear of IP400 control units. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 259: Analog Trunk Cards (Atm4)
· These cards include two plastic stand off pillars for installation and a replacement blanking plate for the rear of IP400 control units. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 260: T1 Pri Trunk Cards
· For dual port cards the IP406 V2 only supports a single dual card in Slot A. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 261: E1R2 Pri Trunk Cards
· For dual port cards the IP406 V2 only supports a single dual card in Slot A. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 262: Ip400 Internal Cards
Supports up to 4 simultaneous connections, non expandable. · From IP Office 3.0 onwards, the prompt files for the following languages are pre-installed on the Avaya memory cards: · Arabic, Chinese-Mandarin, Chinese-Cantonese, Danish, Dutch, English-UK, English-US, Finnish, French, French- Canadian, German, Italian, Korean, Norwegian, Portuguese, Portuguese Brazilian, Russian, Swedish, Spanish, Spanish-Latin, Spanish-Argentinean.
Page 263: Voice Compression Modules
IP400 VCM24 700359888 Number of IP400 VCM cards. Maximum number of channels. 1. These modules are still supported on some systems but are no longer available from Avaya. Installing IP500/IP500 V2 Page 263 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 264: Ip400 Expansion Modules
10.9 IP400 Expansion Modules The following IP400 external expansion modules are supported by IP Office Release 9.0 and can be used with an IP500 and IP500 V2 control units. Each module uses an external power supply unit supplied with the module. A locale...
Page 265 System Components: IP400 Expansion Modules IP400 So8 Module · Provides 8 ETSI BRI-So ports for the connection of ISDN devices. This unit is not intended to support BRI trunks. Installing IP500/IP500 V2 Page 265 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 266: Analog Trunk 16
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 2.9Kg/6.6lbs. Boxed: 4.2Kg/9.4lbs. Module Front Installing IP500/IP500 V2 Page 266 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 267 This is only supported for loop-start analog trunks. DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 268: Digital Station V2
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.5Kg/7.8lbs. Boxed: 4.8Kg/10.8lbs. (Based on DS30 V2) Module Front Installing IP500/IP500 V2 Page 268 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 269 Module Rear Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 270: Digital Station
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.5Kg/7.8lbs. Boxed: 4.8Kg/10.8lbs. (Based on DS30). Module Front Installing IP500/IP500 V2 Page 270 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 271 Module Rear Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 272: Phone V2
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.1Kg/6.94lbs. Boxed: 4.4Kg/9.7lbs. (Based on Phone 30 V2) Module Front Installing IP500/IP500 V2 Page 272 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 273 Module Rear Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 274: Phone
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.1Kg/6.94lbs. Boxed: 4.4Kg/9.7lbs. (Based on Phone 30 V2). Module Front Installing IP500/IP500 V2 Page 274 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 275 Module Rear Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 276: So8
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 2.8Kg/6.3lbs. Boxed: 4.1Kg/9.2lbs. Module Front Installing IP500/IP500 V2 Page 276 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 277 Note: These ports appear a lines within the IP Office configuration. However they cannot be used for connection to external BRI lines. DC I/P DC power input port. Used for connection of the power lead from an Avaya 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 278: Mounting Kits
The following mounting kits are available for use with IP Office systems. 10.10.1 IP500 Wall Mounting Kits IP500, IP500 V2 control units and IP500 external expansion modules can be wall or rack mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings.
Page 279: Phones
Enhanced Tip and Ring (ETR Port) These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode and IP Office Basic Edition systems running a North American locale and U-Law companding.
Page 280 · D100 Series: These DECT handsets (up to 8) use a base station that connects to the IP Office system using a SIP trunk and appear on the IP Office as SIP extensions. · Softphone: Avaya IP Office Video Softphone application. 10.11.1 1010/1040 The 1000 Series phones are high-quality SIP video phone devices.
Page 281 System Components: Phones 10.11.2 1120/1140/1220/1230 These Avaya SIP telephones are supported by IP Office Release 6.1 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 282 Fixed Telephony Function Keys VOLUME UP HEADSET MUTE CONTACTS SPEAKER MESSAGE HOLD VOLUME DOWN TRANSFER CALL LOG DROP CONFERENCE MENU REDIAL Variant SAP Code 1403 Telephone Black 700469927 Installing IP500/IP500 V2 Page 282 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 283 Fixed Function Keys VOLUME UP HEADSET MUTE CONTACTS SPEAKER MESSAGE HOLD VOLUME DOWN TRANSFER CALL LOG DROP CONFERENCE MENU REDIAL Variant SAP Code 1408 Telephone Black 700469851 Installing IP500/IP500 V2 Page 283 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 284 MUTE CONTACTS SPEAKER MESSAGE HOLD VOLUME DOWN TRANSFER CALL LOG DROP CONFERENCE MENU REDIAL Variant SAP Code 1416 Telephone Black 700469869 DBM32 Button Module Black 700469968 Installing IP500/IP500 V2 Page 284 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 285 Power Adapter for 1600 IP Phones 5V UK 700451248 Power Adapter for 1600 IP Phones 5V EU 700451255 Power Adapter for 1600 IP Phones 5V ARGENTINA 700451263 Installing IP500/IP500 V2 Page 285 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 286 700451297 Labels 1603 Paper DESI Labels - Pack of 50 Labels (8.5" x 11") 700415706 1603 Paper DESI Labels - Pack of 50 Labels (A4) 700434210 Installing IP500/IP500 V2 Page 286 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 287 Power Adapter for 1600 IP Phones 5V KOREA 700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels Installing IP500/IP500 V2 Page 287 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 288 AWH75N Executive Wireless Headset EU 700446321 AWH75N Executive Wireless Headset UK 700446339 ABT-35+S Headset & Base - NA 700428170 ABT-35+S Headset & Base - EURO 700428196 Installing IP500/IP500 V2 Page 288 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 289 Power Adapter for 1600 IP Phones 5V KOREA 700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels Installing IP500/IP500 V2 Page 289 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 290 AWH75N Executive Wireless Headset EU 700446321 AWH75N Executive Wireless Headset UK 700446339 ABT-35+S Headset & Base - NA 700428170 ABT-35+S Headset & Base - EURO 700428196 Installing IP500/IP500 V2 Page 290 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 291 2402D Multi-Grey 700381973 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 Installing IP500/IP500 V2 Page 291 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 292 2410 Multi-Grey 700381999 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 Installing IP500/IP500 V2 Page 292 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 293 India 407790991 United Kingdom 407786599 Argentina 408161453 *When used with an EU24 unit, a 1151 type power supply unit must be used to power the phone. Installing IP500/IP500 V2 Page 293 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 294 10.11.12 3616 This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 295 System Components: Phones 10.11.13 3620 This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). The 3620 is similar to the 3616 but has been designed for use in healthcare environments. It is waterproof and has a back lit display.
Page 296 This phones is similar to the 3616 in functionality. However the 3626 has a ruggedized construction. This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony.
Page 297 System Components: Phones 10.11.15 3641 The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H.323. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 298 10.11.16 3645 The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H.323. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 299 System Components: Phones 10.11.17 3701 The 3701 is an Avaya DECT handset supported on IP Office when using Avaya IP DECT base stations. 3701 Feature Detail Connects via IP network IP Office Release 3.1+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone...
Page 300 10.11.18 3711 The 3711 is an Avaya DECT handset supported on IP Office when using Avaya IP DECT base stations. 3711 Feature Detail Connects via IP network IP Office Release 3.1+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp...
Page 301 System Components: Phones 10.11.19 3720 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 302 10.11.20 3725 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 303 System Components: Phones 10.11.21 3740 The 3740 is supported with Avaya DECT R4 systems and IP Office Release 7.0 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 304 10.11.22 3749 The 3746 is a ruggedized DECT handset. It is supported with Avaya DECT R4 systems and IP Office Release 7.0 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 305 Message Waiting Lamp Upgradable Firmware Item SAP Code 3810 Set - Includes phone, base station, charger, belt clip and power supply units for charger and base 700305105 station. Installing IP500/IP500 V2 Page 305 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 306 This single station DECT phone is supported on an IP500 V2 control unit running in Partner Edition mode. The base station uses an ETR port for connection to the IP Office. This phone is no longer available from Avaya and has been superseded by 3920 10.11.25 3920...
Page 307 VOLUME DOWN TRANSFER DROP CONFERENCE REDIAL Item SAP Code 4406D+ (Black) 108199027 4406D+ (White) 108199019 Small 4400 Series Stand (Black) 108541194 Stand 4400 Series Stand (White) 108541202 Installing IP500/IP500 V2 Page 307 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 308 MESSAGES HOLD VOLUME DOWN TRANSFER DROP CONFERENCE REDIAL Item SAP Code 4412D+ Black 108199050 White 108199043 Large 4400 Series Stand for 4412D+/4424D+ Black 108541269 White 108541277 Installing IP500/IP500 V2 Page 308 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 309 Black 108541269 White 108541277 4450 DSS Add-On Black 108199696 White 108199407 Small 4400 Series Stand for 4450. Black 108541194 White 108541202 Power Supply for 4450 108596412 Installing IP500/IP500 V2 Page 309 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 310 10.11.29 4601 This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or an 802.3af Power over Ethernet (PoE) source. For RoHS compliance the 4601 has been replaced by the 4601+, however the two phones are functionally the same.
Page 311 The 4602SW+ is the RoHS compliant replacement for the 4602SW which is no longer available. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 312 10.11.31 4610 This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 313 These phones are similar in physical appearance and functions. However the 4620SW's PC data pass-through port gives priority to phone traffic. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 314 The 4621 is similar in physical appearance and function to the 4620SW. However the 4621SW includes a backlight function for the screen. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 315 The 4625 is similar in physical appearance and function to the 4621SW. However the 4625SW includes a color display. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 316 5402 Multi-Grey 700345309 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 Installing IP500/IP500 V2 Page 316 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 317 5410 (RoHS compliant) Multi-Grey 700382005 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 Installing IP500/IP500 V2 Page 317 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 318 India 407790991 United Kingdom 407786599 Argentina 408161453 *When used with an EU24 unit, a 1151 type power supply unit must be used to power the phone. Installing IP500/IP500 V2 Page 318 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 319 Office. The 5601+ is the RoHS compliant version that has replaced the previous 5601 IP model but is otherwise the same. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 320 RoHS compliant version that has replaced the previous 5602SW model but is otherwise the same. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 321 System Components: Phones 10.11.40 5610 This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony.
Page 322 10.11.41 5620 This phone is similar in physical appearance and functions to the 4620SW. It is no longer available from Avaya, having been replaced by the 5621. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 323 This phone is similar in physical appearance and functions to the 4621SW. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 324 The phones provide 4 physical buttons with red and green LEDs. These can be used for up to 12 programmable features. Variant SAP Code 9504 Telephone Charcoal Grey 700500206 BM12 Button Module Charcoal Grey 700480643 Installing IP500/IP500 V2 Page 324 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 325 The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features (using 12 buttons) per module. Variant SAP Code 9508 Telephone Charcoal Grey 700500207 BM12 Button Module Charcoal Grey 700480643 Installing IP500/IP500 V2 Page 325 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 326 Attaching button modules may change the phones PoE class and may require a separate power supply. If not being powered by PoE, these telephones do not support the former 1151 and 1152 series of Avaya single phone power supply units. Instead an Avaya Single Port PoE injector (SPPOE-1A) should be used.
Page 327: 9611G
Attaching button modules may change the phones PoE class and may require a separate power supply. If not being powered by PoE, these telephones do not support the former 1151 and 1152 series of Avaya single phone power supply units. Instead an Avaya Single Port PoE injector (SPPOE-1A) should be used.
Page 328: 9620L, 9620C
10.11.47 9620L, 9620C These phones are supported on IP500 and IP500 V2 systems running IP Office Release 6.0 and higher. The phones are supplied with a two-position stand. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 329 System Components: Phones Replacement Handset 700416548 Amplified Speech Handset 700446370 Replacement Handset Cord (9 feet) 700383318 Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 Installing IP500/IP500 V2 Page 329 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 330: 9621G
IP Office features. In addition the phone supports a home screen on which the user can add up to 8 icons for programmable functions in addition to those icons present through installation configuration. These phones do not support any button modules. Installing IP500/IP500 V2 Page 330 IP Office 9.0...
Page 331: 9630G
System Components: Phones 10.11.49 9630G These phones are supported on IP500 and IP500 V2 systems running IP Office Release 6.0 and higher. The phones are supplied with a two-position stand. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 332 Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 Installing IP500/IP500 V2 Page 332 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 333: 9640, 9640G
System Components: Phones 10.11.50 9640, 9640G These phones are supported on IP500 and IP500 V2 systems running IP Office Release 6.0 and higher. The phones are supplied with a two-position stand. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 334 Bluetooth Adapter – 700383789 Replacement Handset 700416548 Amplified Speech Handset 700446370 Replacement Handset Cord (9 feet) 700383318 Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 Installing IP500/IP500 V2 Page 334 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 335: 9641G
Attaching button modules may change the phones PoE class and may require a separate power supply. If not being powered by PoE, these telephones do not support the former 1151 and 1152 series of Avaya single phone power supply units. Instead an Avaya Single Port PoE injector (SPPOE-1A) should be used.
Page 336: 9650, 9650C
10.11.52 9650, 9650C These phones are supported on IP500 and IP500 V2 systems running IP Office Release 6.0 and higher. The phones are supplied with a two-position stand. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 337 System Components: Phones Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 Installing IP500/IP500 V2 Page 337 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 338: Audio Conferencing Unit
10.11.53 Audio Conferencing Unit Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module...
Page 339: Etr 6, Etr 6D
10.11.54 ETR 6, ETR 6D This phone is supported with IP Office Release 6.0 and higher. It is only supported on an ETR6 card in IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition modes running in a North American locale.
Page 340: D100 Series
The base station support up to 8 D160 handsets. Currently only 1 base station is supported. Each D100 handset appears in the IP Office configuration as a SIP extension and requires an Avaya IP Endpoint license and available VCM resources.
Page 341: Etr 18, Etr 18D
10.11.56 ETR 18, ETR 18D This phone is supported with IP Office Release 6.0 and higher. It is only supported on an ETR6 card in IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition modes running in a North American locale.
Page 342: Etr 34D
10.11.57 ETR 34D This phone is supported with IP Office Release 6.0 and higher. It is only supported on an ETR6 card in IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition modes running in a North American locale.
Page 343: M7100
System Components: Phones 10.11.58 M7100 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module...
Page 344: M7208
10.11.60 M7208 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module DS16B/ DS30B external expansion module 10.11.61 M7208N...
Page 345: M7310
System Components: Phones 10.11.62 M7310 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module...
Page 346: M7324
10.11.64 M7324 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module DS16B/ DS30B external expansion module ·...
Page 347: T7000
System Components: Phones 10.11.66 T7000 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module...
Page 348: T7208
10.11.68 T7208 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module DS16B/...
Page 349: T7316
System Components: Phones 10.11.69 T7316 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module...
Page 350: T7316E
10.11.70 T7316E Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module DS16B/ DS30B external expansion module ·...
Page 351: T7406, T7406E
System Components: Phones 10.11.71 T7406, T7406e Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500 V2. They can be connected to digital station ports provided by an IP500 TCM8 base card DS16A/DS30A external expansion module...
Page 352: T3 Classic
700380355 T3 IP Power Supply Unit 700414766 AEI/Headset Link for T3 IP 700414774 Power Supply for T3 IP DSS 700414790 Headset Link for T3 UPN 700380363 Installing IP500/IP500 V2 Page 352 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 353: T3 Comfort
700380355 T3 IP Power Supply Unit 700414766 AEI/Headset Link for T3 IP 700414774 Power Supply for T3 IP DSS 700414790 Headset Link for T3 UPN 700380363 Installing IP500/IP500 V2 Page 353 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 354: T3 Compact
700380355 T3 IP Power Supply Unit 700414766 AEI/Headset Link for T3 IP 700414774 Power Supply for T3 IP DSS 700414790 Headset Link for T3 UPN 700380363 Installing IP500/IP500 V2 Page 354 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 355: Phone Add-Ons
: +24 (Max 1 per phone, 2 per expansion module or control unit, 21 per system.) · Add-on for 6416D and 6424D phones. Provides an additional 24 programmable buttons. Connects direct to phone. Installing IP500/IP500 V2 Page 355 IP Office 9.0...
Page 356: Rim
1151D2 Power Supply with battery backup. With CAT5 cable. 700434905 1151D1/1151D2 Power Cord 405362641 Europe 407786623 Australia/New Zealand 407786631 India 407790991 United Kingdom 407786599 Argentina 408161453 Installing IP500/IP500 V2 Page 356 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 357 Each DSS4450 provides an additional 60 programmable keys with single red lamps except for the bottom two rows which have green lamps. The DSS4450 requires an auxiliary Avaya power supply unit and must be used with the cables supplied. IP Office supports a maximum 2 x 4450 units on each Digital Station expansion module, including the IP406 V2 control unit.
Page 358: Bm32
Paper Labels 1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (8.5" x 11") 700415656 1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (A4) 700434236 Installing IP500/IP500 V2 Page 358 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 359: Dbm32
· For installations in which the 1416 is used without the 1151 PSU and DBM32, campus connections are acceptable: the 1416 can be located in a separate building in these cases. · This restriction applies to Australian installations only. Installing IP500/IP500 V2 Page 359 IP Office 9.0...
Page 360: Eu24
1151D2 Power Supply with battery backup. With CAT5 cable. 700434905 1151D1/1151D2 Power Cord 405362641 Europe 407786623 Australia/New Zealand 407786631 India 407790991 United Kingdom 407786599 Argentina 408161453 Installing IP500/IP500 V2 Page 360 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 361: Eu24Bl
1151D2 Power Supply with battery backup. With CAT5 cable. 700434905 1151D1/1151D2 Power Cord 405362641 Europe 407786623 Australia/New Zealand 407786631 India 407790991 United Kingdom 407786599 Argentina 408161453 Installing IP500/IP500 V2 Page 361 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 362: Klm Module
Office standard modes, up to 2 modules can be attached to each phone. For IP Office Basic Edition modes only 1 module can be attached to each phone. Each module requires its own power supply unit. Installing IP500/IP500 V2 Page 362 IP Office 9.0...
Page 363: Smb24
· The Class requirement of PoE powered phones may be increased if the phone is used with additional equipment such as a button module. Variant SAP Code SMB24 Button Module Charcoal Grey 700462518 SMB24 without faceplate – 700462526 SMB24 Replacement Stand Silver 700416571 Installing IP500/IP500 V2 Page 363 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 364: T3 Dss
None. IP Office release 3.1+. Programmable Buttons Item Colour SAP Code T3 DSS Unit Black 700380322 White 700380330 T3 DSS Expansion Unit Black 700380348 White 700380355 Installing IP500/IP500 V2 Page 364 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 365: T7316E Kem
IP Office standard modes, up to 9 modules can be added per phone, though addition power requirements apply if more than 4 modules are used with a phone. For IP Office Basic Edition mode, only 4 modules can be added per phone. Installing IP500/IP500 V2 Page 365 IP Office 9.0...
Page 366: Xm24
Connects to the XM24 port on the base of 6416 and 6424 phones. Requires the phone to have a separate power supply using an Avaya 1151D1 or 1151D2 power supply unit and a power outlet socket are required. For additional limitations...
Page 367: Ancilliary Systems
10.13.1 Digitial Mobility Solution Avaya 4100 Series and 7400 Series phones are supported using a Digital Mobility Solution (DMS). This is a DECT system that can be used to support up to 64 handsets. The DMS connects to the IP500 system using a TCM port for each handset.
Page 368: Dect R4
10.13.2 DECT R4 Avaya 3720, 3725, 3740 and 3749 phones connect to the DECT base stations in a DECT R4 system. They then connect to the IP Office via the IP network. Avaya 3701 and 3711 phones are also supported but only as GAP compatible devices.
Page 369: Applications
Portal for IP Office · Flare Experience for IP Office · SoftConsole · IP Office Video SoftPhone · System Status Application (SSA) · TAPI · Voicemail Pro · Installing IP500/IP500 V2 Page 369 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 370: Ip Office Application Server
Quad Core 2.4GHz - AMD Athlon 64 4000 Additional Apps: - Web Browser · Internet Explorer 7+. · Firefox 3+ · Opera 2+ · Safari 3.2+ Installing IP500/IP500 V2 Page 370 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 371: Contactstore
· *2: Also allow 7.2MB per hour for recordings in the Contact Store disk partition. · Recordings and data are stored in PostgresSQL database. This is created during installation of the ContactStore software. Installing IP500/IP500 V2 Page 371 IP Office 9.0...
Page 372: Customer Call Reporter
User PC Requirements Vista Windows 7 Web Browser · Google Chrome Windows 8 · Internet Explorer 8. · Internet Explorer 9. · Mozilla Firefox 16/17. · Safari 6.0. Installing IP500/IP500 V2 Page 372 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 373: Ip Office Manager
IP Office Manager user can view and alter. IP Office Manager is also used to upgrade the software files used by an IP Office system. When running is also acts as a TFTP server from which some Avaya phones can request new software.
Page 374: Monitor
Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues.
Page 375: One-X Portal For Ip Office
· Internet Explorer 8. · Where supported, Windows 7 support is · Internet Explorer 9. only on Professional, Enterprise and · Mozilla Firefox 3.5+. Ultimate versions. · Safari 5.0+. Installing IP500/IP500 V2 Page 375 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 376: Flare Experience For Ip Office
The source for the Flare Experience for IP Office client software depends on the user device. However, since Flare Experience for IP Office is supported on a number of Avaya platforms, in all cases the installer must ensure that they obtains a Flare Experience for IP Office client that specifically states IP Office support.
Page 377 There is no specific Flare Experience for IP Office server. Support for basic mode features is provided directly by the IP Office system. Support for advanced mode features is provided by the one-X Portal for IP Office and Voicemail Pro applications. Installing IP500/IP500 V2 Page 377 IP Office 9.0...
Page 378: Softconsole
Ultimate versions. Licenses License Description RFA Name Receptionist Adds one additional SoftConsole user. A maximum of four IPO LIC RECEPTIONIST 171987 SoftConsole user can be licensed. Installing IP500/IP500 V2 Page 378 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 379: Ip Office Video Softphone
The IP Office Video SoftPhone application is the preferred SIP softphone application for use with IP Office systems. It includes IP Office specific features not available in other non-Avaya SIP softphone applications. For IP Office Release 8.0+, the IP Office Video SoftPhone is available as a Mac PC application in addition to the existing Windows PC application.
Page 380: System Status Application
Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office's security settings. · For IP500 V2 systems, SSA is pre-installed on the system's Avaya SD memory card and can be run by browsing to the IP Office system's IP address.
Page 381: Tapi
- AMD Athlon B 65-0MHz XP Professional Vista Windows 7 Windows 8 · Where supported, Windows 7 support is only on Professional, Enterprise and Ultimate versions. Installing IP500/IP500 V2 Page 381 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 382: Voicemail Pro
This application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections (IP500 = 40 (IP Office 5.0+) or 30 (pre-IP Office 5.0), IP500 V2 = 40). The operation of Voicemail Pro can be customized to provide special services. .
Page 383 · If the database being queried is located on the VM Pro server, the query speed of the database will be affected by the amount of memory available. Please take into account the memory requirements of the database being queried. Installing IP500/IP500 V2 Page 383 IP Office 9.0...
Page 384: Single Windows Server Support
· The application must be installed in the default location. Whilst avayafw.bat only works subject to the conditions above, for other firewalls study of this file will indicate the necessary application files and ports for which exceptions need to be created. Installing IP500/IP500 V2 Page 384 IP Office 9.0...
Page 385: Operating System Summary
The following table gives a summary of the Windows operating systems on which the applications that are part of the IP Office Release 9.0 have been tested and are supported. While the applications may function of other operating systems, they have not been tested by Avaya and therefore are not supported. IP Office Application...
Page 386 – – – Customer Call Reporter – IP Office Web Control – – IP Office Web Manager – – IP DECT R4 Admin D100 DECT Admin Installing IP500/IP500 V2 Page 386 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 387: Physical Ports
Used for control unit maintenance under Avaya guidance. On expansion modules not used. · Emergency power failure ports found on the ETR6 base card. · Only supported on IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Editions. EXPANSION ·...
Page 388: Cables
However this is not recommended or supported as the connection lock is not truly positive and may become disconnected. An RJ45-to-RJ11 cable is available for these connections. Installing IP500/IP500 V2 Page 388 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 389 System Components: Physical Ports Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable Description SAP Code...
Page 390: Analog Port
Common Common Left Audio In - Left Channel. Right Audio In - Right - Channel. · Input impedance: 10k /channel. Maximum a.c. signal – 200mV rms. Installing IP500/IP500 V2 Page 390 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 391: Bri Port (So)
· Many ISDN terminal devices includes terminating resistors. If this is not the case, 100ohm (+/-5%) resistors must be connected across the receive wire pair and the transmit wire pair in the junction box immediately before the last ISDN terminal on the S-bus. Installing IP500/IP500 V2 Page 391 IP Office 9.0...
Page 392: Bri Port (To)
· SAP Code: 700213440. · Standard Length: 3m/9'10". · Maximum Length: 5m/16'5''. · Though not used pins 7 and 8 are through connected for ease of construction. Installing IP500/IP500 V2 Page 392 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 393: Dc I/P Port
This cable is not suitable for connection from an Avaya 1151D1/B2 power supply unit to a DS phone with a 4450, EU24 or XM24 add-on module. In those cases the cables supplied with the power supply unit and the add-on module should be used.
Page 394: Ef Port
ETR (Enhanced Tip and Ring) ports are provided by the ETR6 base card. They can be used for the connection of DTMF analog phone devices and Avaya ETR phones. · Paging to external paging equipment is not supported via ETR6 ports. It is supported via POT ports.
Page 395: Expansion Port
This type of port is found on the rear of IP Office control units and external expansion modules. It is used for connecting the external expansion modules to there parent IP Office control unit. The connection between these ports should only be done using an Avaya Expansion Interconnect Cable. No other cable type should be used.
Page 396: Lan Port
These ports are found on IP Office control units. They are used for connection to IP LANs and IP devices. All IP Office LAN ports are 10/100Mbps auto-sensing. Operation varies as follows: · IP Office 500 / IP500 V2 The ports are full-duplex 10/100Mbps auto-sensing, MDI crossover ports. They form a managed layer 3 Ethernet switch.
Page 397: Pf Port
Pin 6 is internally connected to pin 5 via a ringer capacitor. Not used. Not used. · Minimum Wire Size: AWG 26. · Maximum Cable Length: · AWG26: 500m / 1640'. · AWG24, AWG22: 1000m / 3280'. Installing IP500/IP500 V2 Page 397 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 398: Phone (Pot) Port
· Off-Hook Current: 25mA. · Ring Voltage: · IP500 Control Unit and IP400 Phone Modules: 40V rms · IP500 V2 Control Unit, IP500 Phone Modules and IP400 Phone V2 Modules: 49V rms. · Minimum Wire Size: AWG 26. · Maximum Cable Length: ·...
Page 399: Pri Port
White/Brown – Brown/White · Supply: PRI trunks cards are not supplied with these cables. · Cable Color: Red. · SAP Code: 700213440. · Standard Length: 3m/9'10". Installing IP500/IP500 V2 Page 399 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 400: Rs232 Port (Dte)
DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
Page 401: Tcm Port (Rj21)
These ports are found on IP500 Digital Station 16A/30A external expansion modules. They are supported by IP500 V2 systems running IP Office Release 7.0 and higher. They are used for supported M-Series and T-Series digital stations. They are also used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution system.
Page 402: Licences
IP Office system. The serial number is printed on the feature key dongle and prefixed with SN (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager.
Page 403: System Edition Licenses
· Essential Edition : IPO R9 ESSNTL ED ADI LIC - 275631 For Release 8.0 and higher, this license is required for IP500 V2 systems to run in IP Office Essential Edition. It is therefore a pre-requisite to the Preferred Edition and Advanced Edition licenses on those systems. This license is not required for systems running IP Office Basic Edition - PARTNER®...
Page 404: Upgrade Licenses
· Pre-IP Office Release 8.0(46) or IP Office Release 8.1(52) For 90 days from its first call, a new IP500 V2 control unit can run any IP Office Release supported on a IP500 V2 system without requiring an upgrade license. The highest level run is written into the control unit's memory (not the SD card) and becomes a permanent entitlement for that control unit.
Page 405: Trunk Licensing
· IP500 Voice Networking These licenses are used with the IP500 and IP500 V2 systems to enable support for SCN, QSIG and H323 IP trunks. For IP Office Release 5, the additional ports license can be used without requiring a base license first. For...
Page 406: Telephone/Endpoint Licenses
IP500 VCM Channels licenses to Channel Migration licenses (see below). · By default licenses are consumed by each Avaya IP phone that registers with the IP Office in the order that they register. The license is released if the phone unregisters. However, it is possible to reserve a license for particular phones in order to ensure that those phones always obtain a license first if available.
Page 407: User Licenses
4. Supported for advanced Flare Experience for IP Office usage if one-X Portal for IP Office and Voicemail Pro applications are also installed. If otherwise, only basic Flare Experience for IP Office usage is supported. Basic Flare Experience for IP Office usage can also be enabled for any user profile using a Avaya Softphone license.
Page 408 · IPO R9 MBL TO PWR USER UPG 5 ADI LIC - 275644. · IPO R9 OFF WORKER TO PWR USER UPG 5 - 275651. Installing IP500/IP500 V2 Page 408 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 409 · Avaya Softphone: IPO R9 SOFTPHONE ADI LIC - 275663 This license can be used to enable support for basic Flare Experience for IP Office usage on IP500 V2 systems when either one-X Portal for IP Office or Voicemail Pro is not available. The license can be used with any user profile including Basic User.
Page 410: Voicemail Pro Licenses
· VMPro TTS (ScanSoft) : IPO R9 AVAYA TTS 1 ADI LIC - 275621. This legacy license enables the use of text to speech facilities using Avaya supplied TTS software with Voicemail Pro running on a Windows server. One license per simultaneous instance of TTS usage. For IP Office Release 6 and higher this license is no longer used for user email reading.
Page 411 · VMPro VB Script : IP400 VB SCRIPTING LIC RFA - 182300. This legacy license enables Visual Basic Script support with Voicemail Pro. For IP Office Release 6.0 and higher this is also enabled by the Advanced Edition license. Installing IP500/IP500 V2 Page 411 IP Office 9.0...
Page 412: Customer Call Reporter Licenses
· CCC Server - Enables 1 supervisor, 1 wallboard and 5 agents. · CCC Supervisors - Enables the equivalent number of supervisors and wallboards. · CCC Agents - Enables the equivalent number of agents. Installing IP500/IP500 V2 Page 412 IP Office 9.0...
Page 413: Trial Licenses
· IP500 Voice Networking: IPO R9 IP500 VCE NTWK 4 TRIAL ADI LIC - 275675. · CTI Link Pro : IPO R9 CTI TRIAL ADI LIC - 275681. · * All new IP500 V2 systems are supplied with these indicated licenses, which are valid for 90-days from the first call on the system. These...
Page 414: Cti Licenses
TAPI WAV calls use system data channels taken from the same pools as used for voicemail ports. The maximum number of simultaneous TAPI WAV user calls and voicemail users is determined by the IP Office control unit type; IP500 = 40, IP500 V2 =40. 10.16.10 Other Licenses ·...
Page 415: Hardware Software Compatibility
– – – 1. Not supported on IP500 and IP500 V2 systems. 2. North America only. 3. IP500 V2 systems only. 4. A maximum of sixteen 4424D telephones are supported on an IP400 DS30 V2 unless PCS05 or higher. PCS05 and higher units can support up to twenty-seven 4424D telephones.
Page 416 – – – 1. IP500 V2 systems only. 2. Only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition (U-Law) modes running in a North American locale. 3. Supported for 8.1 Feature Pack 1 and higher.
Page 417 – – 3641 – – – – – – – – – – – 3645 – – – – – – – – – – – Installing IP500/IP500 V2 Page 417 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 418 – – – – – – – – 5602IP – – – – – – – – 5602SW – – – – – – – – Installing IP500/IP500 V2 Page 418 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 419 3.0 3.1 3.2 4.0 4.1 4.2 5.0 6.0 6.1 7.0 8.0 8.1 9.0 D160 – – – – – – – – – – – – – – – – – – – Installing IP500/IP500 V2 Page 419 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 420 T3 IP Classic – – – – – – – – – – – T3 IP Comfort – – – – – – – – – – – Installing IP500/IP500 V2 Page 420 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 421: Hardware Pcs Levels
Control Unit IPO IP500 V2 CNTRL UNIT TAA 700501510 Base Cards IPO IP500 EXTN CARD DGTL STA 8 TAA 700501512 IPO IP500 V2 COMB CARD ATM TAA 700501513 IPO IP500 VCM 32 TAA 700501518 IPO IP500 VCM 32 TAA V2 700504033...
Page 423: Safety Statements
Chapter 11. Safety Statements Installing IP500/IP500 V2 Page 423 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 424: Lithium Batteries
11. Safety Statements The Avaya IP400 Office and IP500 Office modules are intended to be installed by 'Service Personnel' and it is the responsibility of the Service Personnel to ensure that all subsidiary interconnected equipment is wired correctly and also meet the safety requirements of IEC60950 or UL60950 where applicable.
Page 425: Trunk Interface Modules
Quad PRI E1/E1R2 PRI T1 Analog Trunk Single Dual Single Dual Card IP500 V2 IP500 Notes · E1R2 trunks are only supported in CALA and Korea. Installing IP500/IP500 V2 Page 425 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 426: Further Information And Product Updates
· Address: 8744 Lucent Blvd., Highlands Ranch, Colorado, 80129 USA · URL: http://support.avaya.com If you need assistance when installing, programming, or using your system, call the Helpline or your Avaya representative. Consultation charges may apply. · Outside the USA If you need assistance when installing, programming, or using your system, contact your Avaya representative.
Page 427: Emc Directive
Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment." EMC Caution for China Installing IP500/IP500 V2 Page 427 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 428: Regulatory Instructions For Use
The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.'' Installing IP500/IP500 V2 Page 428 IP Office 9.0...
Page 429: China
Safety Statements: Regulatory Instructions for Use 11.7.3 China Installing IP500/IP500 V2 Page 429 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 430: European Union
Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. Installing IP500/IP500 V2 Page 430 IP Office 9.0...
Page 431: Fcc Notification
If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 432 FCC Part 68 Supplier’s Declarations of Conformity Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.
Page 433: Compliance With Fcc Rules
3. To conform with the Receive Objective Loudness Rating at distances greater than 2.7km from the central office, on analog trunks a receive gain of 1.5dB must be set. Installing IP500/IP500 V2 Page 433 IP Office 9.0...
Page 435: Index
42, 388 PRI-U Trunk Standard IP Office 42, 388 Trunk Cabling DC I/P Lightening Protection 45, 169 Port Call Logging Application 55 DCI I/P Port 393 Installing IP500/IP500 V2 Page 435 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 436 26, 217 2402D Phone PRI-U Trunk Daughter Card 2410D Phone Reset Button 2420 Phone system 3616 Phone Trunk Daughter Card 3620 Phone VCM Base Card 26, 217 Installing IP500/IP500 V2 Page 436 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 437 Monitor Comfort Application Compact Components Polycom Video Module 175 License Requirements Port PC Requirements Analog 387, 390 Protocols Assigned MS-CRM Audio 387, 390 Application BRI (So) Installing IP500/IP500 V2 Page 437 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 438 Example ISDN Terminal SAP Codes Example Video Conference 201B Recorder SoftConsole 2402D Phone Application 2410D Phone Components 2420D Phone License Requirements 3616 Phone PC Requirements 3620 Phone Software Installing IP500/IP500 V2 Page 438 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 439 Wall Mounting Control Units 46 Wall Mounting Requirements 60 Port 30, 257, 387 Waterproof Phone 295 Web Sites 56 WiFi Phone 294, 295, 296, 297, 298 Wireless Phone 305 Installing IP500/IP500 V2 Page 439 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 441 Installing IP500/IP500 V2 Page 441 IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 442 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

This manual is also suitable for:

Ip500

Avaya IP500 V2 Installation Manual

1 System Overview

2 Installation Requirements

3 Administration Software

4 IP500 V2 Installation

5 Initial Configuration Using IP Office Manager

6 On-Boarding

7 SD Card Management

8 Additional Processes

9 IP500 Basic Installation

10 System Components

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