Application notes for configuring sennheiser sd series headsets with avaya 1600 series ip deskphones using cehs-av 03 ehs adapter – issue 1.0 (9 pages)
Page 1
1600 Series IP Telephone Administrator Guide Release 1.0 DRAFT 10/31/2006 16-601443 Issue 1 April 2007...
Page 2
Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...
This guide is for personnel who administer Avaya Communication Manager, DHCP, HTTP/ HTTPS servers for 1600 Series IP Telephones, a Local Area Network (LAN), or a Web server. The 1600 Series IP Telephones use Internet Protocol (IP) technology with Ethernet line interfaces and support the H.323 protocol only.
Series and 96xx Series IP Telephones only use H.323. SIP-related administration of 16xx and 96xx telephones is neither necessary nor relevant. Avaya Communication Manager Release - 46xx telephones are supported prior to Communication Manager Release 3.0. The 96xx telephones are not officially supported prior to Release 3.0.
Requirements Network. Chapter 4: Communication Describes how to administer Avaya Communication Manager Manager Administration to operate with 1600 Series IP Telephones. Chapter 5: Server Describes DHCP, HTTP, and HTTPS administration for the Administration 1600 Series IP Telephones. Issue 1 April 2007...
See the Avaya support site at http://www.avaya.com/support for 1600 Series IP Telephone technical and end user documentation. The following documents are available for the 1600 Series IP Telephones: 1600 Series IP Telephone Installation and Maintenance Guide, ● Document Number 16-601438.
Page 11
Other Documentation 1600 Series IP Telephones SBM32 Button Module User Guide, ● Document Number 116-601450 1600 Series IP Telephone Wall Mount Instructions, ● Document Number 116-601453. 1600 Series IP Telephone Stand Instructions, ● Document Number 116-601451. 1603 IP Telephone Quick Reference, ●...
Page 12
Introduction 12 1600 Series IP Telephone Administrator Guide Release 1.0...
Real Time Transfer Protocol (RTP), and ● Real Time Control Protocol (RTCP) ● The parameters under which the 1600 Series IP Telephones need to operate are summarized as follows: Telephone and System Administration on the Avaya Media Server, as covered in ●...
Page 14
User modification of certain parameters, when given administrative permission to do so. ● Note: Not all parameters can be administered on all delivery mechanisms. Note: Table 1: Administration Alternatives and Options for 1600 Series IP Telephones Administrative Parameter(s) Mechanisms For More Information See:...
Page 15
1600 Series IP Telephones Table 1: Administration Alternatives and Options for 1600 Series IP Telephones (continued) Administrative Parameter(s) Mechanisms For More Information See: Quality of Avaya call server UDP Port Selection on page 32 and Service Appendix B: Related Documentation.
HTTP is not zero, any VLAN ID from the media server is ignored. The Administrative Process The following list depicts administration for a typical 1600 Series IP Telephone network. Your own configuration might differ depending on the servers and system you have in place.
Edit the settings file as desired, Chapter 6: Telephone Software desired using your own tools or the and Application Files [Avaya] Web configuration tool. Configuration Tool on page 52. Administer WML Add WML content as applicable 1600 IP Telephone Application servers to new or existing WML servers.
These steps offer a high-level description of the information exchanged when the telephone initializes and registers. This description assumes that all equipment is properly administered ahead of time. This description can help you understand how the 1600 Series IP Telephones relate to the routers and servers in your network.
The telephone checks and loads the application file, then uses the script file to look for a settings file, if appropriate. The optional settings file can contain settings you have administered for any or all of the 1600 Series IP Telephones in your network. For more information about this download process and settings file, see Chapter 6: Telephone Software and Application Files.
Administration Overview and Requirements The 1600 Series IP Telephones support a feature called Unnamed Registration. Unnamed Registration allows a telephone to register with the Avaya Media Server without an extension, assuming the Avaya Media Server also supports this feature. To invoke Unnamed Registration, take no action.
IP telephone firmware Release 1.0 or greater requires TN799C V3 or greater Important: CLAN circuit pack(s). For more information, see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http://www.avaya.com/support. To ensure that the appropriate circuit pack(s) are administered on your media server, see Chapter 4: Communication Manager Administration.
HTTP or HTTPS ● While the servers listed provide different functions that relate to the 1600 Series IP Telephones, they are not necessarily different boxes. For example, DHCP provides file management whereas HTTP provides application management, yet both functions can co-exist on one hardware unit.
Page 23
Required Network Information The 1600 Series IP Telephones support specifying a list of IP addresses for a gateway/router, HTTP/HTTPS server, and Avaya Media Server Gatekeeper(s). Each list can contain up to 255 total ASCII characters, with IP addresses separated by commas with no intervening spaces.
Other Network Considerations SNMP The 1600 Series IP Telephones are fully compatible with SNMPv2c and with Structure of Management Information Version 2 (SMIv2). The telephones respond correctly to queries from entities that comply with earlier versions of SNMP, such as SNMPv1. “Fully compatible” means that the telephones respond to queries directed either at the MIB-II or the read-only Custom MIB.
Other Network Considerations Reliability and Performance All 1600 Series IP Telephones respond to a ping or traceroute message sent from the ® DEFINITY , MultiVantage™, or Avaya Communication Manager switch or any other network source. The telephones do not originate a ping or traceroute. The 1600 Series IP Telephones offer and support “remote ping”...
LAN troubleshooting. IP Address Lists and Station Number Portability The 1600 Series IP Telephones provide the capability to specify IP address lists. On startup or a reboot, the telephone attempts to establish communication with these various network elements in turn.
) represent the ● direction(s) of data transfer. The text the arrows point to identifies the port or ports that the 1600 Series IP Telephones ● support for the specific situation. Brackets identify ranges when more than one port applies. The text indicates any additional qualifications or clarifications. In many cases, the ports used are the ones called for by IETF or other standards bodies.
Page 28
RTCP (UDP/IP) Port depends on Voice (only active during a call Monitoring Manager if RTCP monitoring admin is enabled) SNMP MIB Viewer SNMP (UDP/IP) Port depends on Port:161 MIB viewer admin 28 1600 Series IP Telephone Administrator Guide Release 1.0...
Page 29
Other Network Considerations Figure 2: Initialization and Address Resolution Diagram Initialization and Address Resolution 1600 Series IP Telephone DHCP Server DHCP (TCP/IP) Port: 68 Port: 67 HTTPS Server Port: [1024 - 5000] HTTPS Read Request (TCP/IP) Port:411 Operating System –selected (a new port is HTTPS Data, ACKs &...
Note: Signaling and audio are not encrypted when unnamed registration is effective. Note: Restricting the response of the 1600 Series IP Telephones to SNMP queries to only IP ● addresses on a list you specify. Specifying an SNMP community string for all SNMP messages the telephone sends.
Call Server Requirements Before you perform administration tasks, ensure that the proper hardware is in place, and your call server software is compatible with the 1600 Series IP Telephones. Avaya recommends the latest PBX software and the latest IP telephone firmware.
On the Customer Options form, verify that the IP Stations field is set to “y” (Yes). If it is ● not, contact your Avaya sales representative. The IP Softphone field does not have to be set to “y” (Yes). UDP Port Selection The 1600 Series IP Telephones can be administered from the Avaya Communication Manager Network Region form to support UDP port selection.
RSVP and RTCP Avaya IP Telephones implement the Resource ReSerVation Protocol (RSVP) administered from the media server and the RTP Control Protocol (RTCP). The Avaya Voice over IP (VoIP) Monitoring Manager (VMON) software can then provide real-time monitoring and historical data of audio quality for VoIP calls.
Support for NAT does not imply support for Network Address Port Translation (NAPT). The telephones do not support communication to the PBX through any NAPT device. NAT requires specific administration on the media server. A direct Avaya IP Telephone-to-Avaya IP Telephone call with NAT requires Avaya Communication Manager Release 3.0 or greater software.
Conferencing Call Considerations When the system parameter Abort Transfer? is set to No, the transfer proceeds normally ● even if the user presses a non-idle call appearance before the transfer is complete. When the system parameter Transfer Upon Hang-up is set to No, the user must press ●...
Call Transfer Considerations. Telephone Administration For detailed information about administering the media server for 1600 Series IP Telephones, see the following Avaya documents: Administrator Guide for Avaya Communication Manager (Document 03-300509). ● Feature Description and Implementation for Avaya Communication Manager (Document ●...
You can install the DHCP and HTTP server software on the same machine. Note: CAUTION: The firmware in the 1600 Series IP Telephones reserves IP addresses of the form CAUTION: 192.168.2.x for internal communications. The telephone(s) improperly use addresses you specify if they are of that form.
A DHCP server be available at remote sites if WAN failures isolate IP telephones from the ● central site DHCP server(s). The file server provides the 1600 Series IP Telephone with a script file and, if appropriate, new or updated application software. See Step 3: Telephone and File Server...
Page 39
Section 3.3, so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received. Expired leases cause Avaya IP Telephones to reboot. Avaya recommends providing enough leases so an IP address for an IP telephone does not change if it is briefly taken offline.
Page 40
In this case the telephone is not usable until the server can be reached. Avaya recommends, once assigned an IP address, the telephone continues using that address after the DHCP lease expires, until a conflict with another device is detected. As...
Page 41
DHCP Server Administration The 1600 Series IP Telephones do not support Regular Expression Matching, and therefore, do not use wildcards. For more information, see Administering Options for the 1600 Series IP Telephones on page 61. In configurations where the upgrade script and application files are in the default directory on the HTTP server, do not use the HTTPDIR=<path>.
Server Administration Table 5, the 1600 Series IP Telephone sets the system values to the DHCPACK message field values shown. Table 5: DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field. NETMASK Option #1 (if received).
Avaya recommends that you provision the 1600 Series IP Telephones with Note: sequential IP addresses. Also do not mix 1600 Series IP Telephones and PCs in the same scope. 5. Under Lease Duration, select the Limited To option and set the lease duration to the maximum.
8. Select the Global parameter under DHCP Options. 9. Select the 242 option that you created from the Unused Options list. 10. Click the Add button. 11. Click the OK button. 44 1600 Series IP Telephone Administrator Guide Release 1.0...
® Windows NT 4.0 DHCP server. Note: Although this configuration represents that for 1600 Series IP Telephones, the file Note: remains as 46XXOPTIONS. This allows shared use by 4600, 9600, and 1600 Series IP Telephones. Verify the Default Option, 242 46XXOPTION 1.
IP address available to the IP telephones. The End IP Address is the last IP address available to the IP telephones. Note: Avaya recommends not mixing 1600 Series IP Telephones and PCs in the same Note: scope. 46 1600 Series IP Telephone Administrator Guide Release 1.0...
Page 47
DHCP Server Administration 8. Define the subnet mask in one of two ways: The number of bits of an IP address to use for the network/subnet IDs. ● The subnet mask IP address. ● Enter only one of these values. When you finish, click the Next button. The Add Exclusions dialog box displays.
2. In the left pane of the DHCP window, right click the DHCP Server name, then click Set Predefined Options..3. Under Predefined Options and Values, click Add. 4. In the Option Type Name field, enter any appropriate name, for example, “Avaya IP Telephones.” 5. Change the Data Type to String.
You can store the same application software, script file, and settings file on an HTTP server as you can on a TFTP server. TFTP is not supported for 1600 Series IP Telephones. With proper administration, the telephone seeks out and uses that material. Some functionality might be lost by a reset if the HTTP server is unavailable.
Server Administration Download the upgrade script file and application file(s) from the Avaya Web site ● http://www.avaya.com/support to the HTTP server. For more information, see Contents of the Settings File on page 58. Note: Many LINUX servers distinguish between upper and lower case names. Ensure...
Page 51
HTTP Configuration for Backup/Restore Additional step for IIS 6.0 (Win2003): 1. Use Internet Information Services. Go to Start --> Settings --> Control Panel --> Administrative Tools. 2. Below Default Web Site select Web Services Extension. 3. Make sure the WebDAV option is set to Allowed. For Apache Web servers: 1.
Server Administration Web Configuration Tool Recent call server versions provide all the Web configuration support the 1600 Series IP Telephones require. Also, the media server has an easy to use, PC-based interface for creating script files. Given these resources, you do not need to manually create the text files discussed 1600 Series IP Telephone Scripts and Application Files.
Page 53
Web Configuration Tool Table 6: Media Server Field Names & Corresponding Script File Parameter Names (continued) Media Server Field Name Script File Parameter Name CNA Port Number CNAPORT 802.1X Supplicant Mode DOT1X DHCP Lease Violation Flag DHCPSTD Domain Name DOMAIN Domain Name Server DNSSRVR HTTP Server IP Address...
Page 54
SNMP Community String SNMPSTRING Subscription List SUBSCRIBELIST Trusted Domains/Paths TPSLIST Unnamed Registration Status UNNAMEDSTAT Secondary Ethernet Interface Layer 2 Frame Tagging VLANSEP Wait Time for DHCP Offer VLANTEST 3 of 3 54 1600 Series IP Telephone Administrator Guide Release 1.0...
After checking and loading the application file, the 1600 Series IP Telephone, if appropriate, uses the script file to look for a settings file. The settings file contains options you have administered for any or all of the 1600 Series IP Telephones in your network. For more information about the settings file, see Contents of the Settings File on page 58.
1600 Series IP Telephone Scripts and Application Files Choosing the Right Application File and Upgrade Script File The software releases containing the files needed to operate the 1600 Series IP Telephones are bundled together. You download this self-extracting executable file to your file server from the Avaya support Web site at: http://www.avaya.com/support.
Avaya recommends that you do not alter the upgrade script file. If Avaya changes the upgrade script file in the future, any changes you have made will be lost. Avaya recommends that you use the 46xxsettings file to customize your settings instead. However, you can change the settings file name, if desired, as long as you also edit the corresponding GET command in the upgrade script file.
This optional file is where you identify non-default option settings, application-specific parameters, and so on. You can download a template for this file from the Avaya support Web site. An example of what the file might look like follows.
Group 0. 2. At each non-default telephone, instruct the installer or user to invoke the GROUP Local (dialpad) Administrative procedure as specified in the Avaya one-X™ Deskphone Edition for 1600 IP Telephones Installation and Maintenance Guide and specify which GROUP number to use.
Page 60
Telephone Software and Application Files 60 1600 Series IP Telephone Administrator Guide Release 1.0...
52 for information on parameters set by the media server application. Avaya recommends that you administer options on the 1600 Series IP Telephones using script files. Some DHCP applications have limits on the amount of user-specified information. The administration required can exceed those limits for the more full-featured telephone models.
Page 62
Administering Telephone Options Table 7: 1600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range AGCHAND Automatic Gain Control status for handset (0=disabled, 1=enabled). AGCHEAD Automatic Gain Control status for headset (0=disabled, 1=enabled). AGCSPKR Automatic Gain Control status for Speaker (0=disabled, 1=enabled).
Page 63
Administering Options for the 1600 Series IP Telephones Table 7: 1600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range DOT1X 802.1X Supplicant operation mode. Valid values are: 0=With PAE pass-through, 1=with PAE pass-through and proxy Logoff, 2=without PAE pass-through or proxy Logoff.
Page 64
Administering Telephone Options Table 7: 1600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range LOGLOCAL Event Log Severity Level (one 0-8 ASCII numeric digit). Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB.
Page 65
Administering Options for the 1600 Series IP Telephones Table 7: 1600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PHNIC Telephone international access code. The maximum number of digits, if any, dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages.
Page 66
Administering Telephone Options Table 7: 1600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PROCSTAT Local (dialpad) Administrative procedures status (0=Local procedures enabled, 1=all Administrative Options are disabled). REREGISTER Registration timer in minutes. Controls an H.323...
VLAN Considerations If your LAN environment does not include Virtual LANs (VLANs), ignore this section. Otherwise, this section contains information on how to administer 1600 Series IP Telephones to minimize registration time and maximize performance in a VLAN environment. VLAN Default Value and Priority Tagging The system value L2QVLAN is initially set to “0”...
Page 68
If the telephone returns to the default VLAN but must be put back on the Note: L2QVLAN VLAN ID, you must Reset the telephone. See the Reset procedure in the Avaya one-X™ Deskphone Edition for 1600 Series IP Telephones Installation and Maintenance Guide. 68 1600 Series IP Telephone Administrator Guide Release 1.0...
Administering Options for the 1600 Series IP Telephones VLAN Separation VLAN separation controls whether or not traffic received on the secondary Ethernet interface can be forwarded on the voice VLAN. VLAN separation also controls whether network traffic received on the data VLAN can be forwarded to the telephone. The following system parameters control VLAN separation: VLANSEP - enables (1) or disables (0) VLAN separation.
DNS server and/or Domain name in the HTTP script file. But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script. Note: Administer Options 6 and 15 appropriately with DNS servers and Domain names Note: respectively. 70 1600 Series IP Telephone Administrator Guide Release 1.0...
IEEE 802.1X IEEE 802.1X Certain 1600 Series IP Telephones support the IEEE 802.1X standard for pass-through and Supplicant operation. The system parameter DOT1X determines how the telephones handle 802.1X multicast packets and proxy logoff, as follows: When DOT1X = 0, the telephone forwards 802.1X multicast packets from the ●...
When a telephone is installed for the first time and 802.1x is in effect, the dynamic address process prompts the installer to enter the Supplicant identity and password. The IP telephone does not accept null value passwords. See “Dynamic Addressing Process” in the Avaya one-X™ Deskphone Edition for 1600 Series IP Telephones Installation and Maintenance Guide.
Local Administrative Options Using the Telephone Dialpad Some switches support authentication of multiple devices connected through a single switch port. This is known as multi-supplicant or MAC-based operation. These switches typically send unicast 802.1X packets to authenticating devices. These switches support the following two scenarios: Standalone telephone (Telephone Only Authenticates) - When the IP telephone is ●...
Administering Telephone Options Language Selection 1600 Series IP Telephones are factory-set to display information in the English language. As of Release 1.0, all software downloads include language files for 9 additional languages. Administrators can specify from one to four of those languages per telephone to replace English.
For more information, see 1600 Series IP Telephone Customizable System Parameters. To view multiple language strings, see the MLS local procedure in the Avaya one-X™ Deskphone Edition for 1600 Series IP Telephones Installation and Maintenance Guide. Note: Specifying a language other than English in the configuration file has no impact Note: on Avaya Communication Manager settings, values, or text strings.
Page 76
In all cases, the values you administer are the values relevant to the location of Note: the Avaya Media Server at which the IP telephones are registered. If a telephone is in Japan, but its media server is in the United States, set the PHNCC value to “1"...
Page 77
PHNLDLENGTH - the maximum length, in digits, of the national telephone number for the ● country in which the Avaya Media Server is located. PHNOL - the character(s) dialed to access public network local trunks on the media ●...
Administering Telephone Options Backup/Restore The 1600 Series IP Telephones support the HTTP client to back up and restore the user-specific data indicated in Table 11. For backup, the telephone creates a file with all the user-specific data if a backup file location is specified in system parameter BRURI. The file is sent to the server by an HTTP PUT message, with appropriate success or failure confirmation.
Backup/Restore Backup When the system parameter BRURI is non-null, user changes are automatically backed up to the file ext_16xxdata.txt (where ext is the value of NVPHONEXT) on the HTTP server to a user-specified directory. Backup formats are as follows: Table 10: Backup File Formats Item/Data Value Format Generic...
OPSTAT indicates should not be changed. ● This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file. 80 1600 Series IP Telephone Administrator Guide Release 1.0...
Page 81
Backup/Restore Note: If you administered the APPSTAT parameter to suppress changes to one or more Note: applications, the telephone backs up and restores data as usual, but ignores data for “suppressed” applications. This prevents a user from bypassing your APPSTAT restrictions by editing the backup file. For information about APPSTAT, The Application Status Flag (APPSTAT) on page 86.
Page 82
Administering Telephone Options 82 1600 Series IP Telephone Administrator Guide Release 1.0...
Customizing 1600 Series IP Telephone Applications and Options The 1600 Series IP Telephones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities. You need to provide the information called for in relevant sections of Table 12 in a customized script file.
Page 84
Administering Applications and Options Table 12: 1600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters: APPSTAT Optional Applications status flag. See Application Status Flag (APPSTAT) on page 86 for a description.
Page 85
Customizing 1600 Series IP Telephone Applications and Options Table 12: 1600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Status Description and Value Range Web Access Application Parameters: SUBSCRIBELIST " " (Null) Optional Subscription list for potential pushed content.
Administering Applications and Options The Application Status Flag (APPSTAT) The 1600 Series IP Telephones offer the user numerous applications like Contacts, Call Log, Redial, and so on. Each of these applications allows the user to add, delete, or in some cases, edit entries.
Page 87
Customizing 1600 Series IP Telephone Applications and Options When the relocated telephone resets, it retains its Contact entries, like Concierge, but does not allow the user to create new entries. When you set APPSTAT to any valid value other than 1, the telephone does not accept any Contact button label changes that might have been made directly on a backup file.
Page 88
Administering Applications and Options 88 1600 Series IP Telephone Administrator Guide Release 1.0...
DNS is used mostly to translate between domain names and IP addresses. Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses. In DHCP, TFTP, and HTTP files, DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first.
Page 90
Virtual LAN. VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs. Wireless Markup Language, used by the 1600 Series IP Telephone Web Browser to communicate with WML servers. 2 of 2 90 1600 Series IP Telephone Administrator Guide Release 1.0...
Appendix B: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. Requirements for Internet Hosts - Communication Layers, October 1989, ● by R. Braden (STD 3: RFC 1122) Requirements for Internet Hosts - Application and Support, October 1989, ●...
Recommendation H.225.0, Call signalling protocols and media stream ● packetization for packet-based multimedia communications systems, February 1998 Recommendation H.245, Control protocol for multimedia communication, ● February 1998 Recommendation H.323, Packet-based multimedia communications systems, ● February 1998 92 1600 Series IP Telephone Administrator Guide Release 1.0...
ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http://www.iec.ch. International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, ● Information technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.1D, 1998 Edition, Information technology- ●...
Page 94
Related Documentation 94 1600 Series IP Telephone Administrator Guide Release 1.0...
....Telephones DHCP Server Setup ..Administration, for Avaya Communication Manager DHCP Server to Telephone initialization ... .
Page 96
Other Considerations for Administering 9600 Series IP ..... . . Telephones on Avaya Media Servers Switch Administration 96 1600 Series IP Telephone Administrator Guide Release 1.0...
Page 97
Index . . . Switch Compatibility and Aliasing IP Telephones ..System Parameters, Customizable ..Tagging and VLAN, administering ....TCP/UDP Port Utilization .
Page 98
Index 98 1600 Series IP Telephone Administrator Guide Release 1.0...