Page 1 Avaya 1140E IP Deskphone with SIP Software — User Guide IP Office 8.1 Document Status: Standard Document Version: 02.05 Document Number: AV40050-105 Date: June 2012...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Table Of Contents
IP Deskphone controls ......14 Avaya 1140E IP Deskphone display ....20 Cleaning the IP Deskphone LCD display screen .
Page 4 Making an emergency call ......79 Configuring the Avaya 1140E IP Deskphone ... 81 Adjusting the display screen contrast .
Page 5 Generic USB headset ......104 Avaya USB headset adapter with HID ....105 Third–party USB headsets with HID .
Page 6 Contents Configuring Do Not Disturb ......142 Setting an interval for after-call work ....143 Receiving intercom calls .
Page 7 Contents Accessing the calls in your Call Inbox during a call ..183 Call Outbox ........185 Accessing the Call Outbox .
Page 8 Contents Twinning ........220 Configuring Privacy settings .
Page 9 Third party terms ....... . 265 Third Party Terms for Avaya 11xx 12xx sw release 3.x thru 4.x .
Page 10 Contents...
Page 11: Welcome
Welcome Welcome Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. You can upgrade the software on your IP Deskphone to communicate using Session Initiation Protocol (SIP).
Page 12 Welcome • high-quality speaker IP Deskphone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Inbox — Outbox — Services — Copy • six call-processing fixed keys: —...
Page 13 Welcome • secure digits when accessing voice mail during a call • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for IP Deskphones 1100 Series, adding up to 54 programmable keys...
Page 14: Ip Deskphone Controls
Welcome IP Deskphone controls Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: Avaya 1140E IP Deskphone...
Page 15 Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature keys, with...
Page 16 Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry.
Page 17 Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on...
Page 18 Welcome Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and phone numbers) 2. Login—log in to your IP Deskphone. 3. Logout—log out of your IP Deskphone. 4.
Page 19 Welcome Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Press the Outbox key to view a record of all outgoing calls. Note: This key does not function as a shift key.
Page 20: Avaya 1140E Ip Deskphone Display
Welcome Avaya 1140E IP Deskphone display Your IP Deskphone has three display areas: • The upper display area provides the status of the line key and the programmable keys. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and phone information.
Page 21: Cleaning The Ip Deskphone Lcd Display Screen
Welcome Cleaning the IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.
Page 22: Context-Sensitive Soft Keys
Welcome Context-sensitive soft keys Your IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. When you press a key, you can access the menus for 60 seconds.
Page 23 Welcome Table 1 on page 23 lists the context-sensitive soft keys that you can use to access menu items when the phone is idle. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 5) Item Function Feature Press the Feature soft key to activate...
Page 24 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 5) Item Function Feature — Account Code — Voicemail On — Twin — Relay On — Relay — Extension Login — Extension Logout — Conference Meet Me —...
Page 25 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 5) Item Function Press the Redial context-sensitive soft key to redial the last dialed num- Redial or NewCall ber. If there is no stored redial number, the NewCall context-sensitive soft key appears and has the same effect as...
Page 26 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 5) Item Function Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.
Page 27: Idle Display Screen After Dial Pad Input
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 5) Item Function Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: —...
Page 28 Welcome Figure 5: Idle display screen after dial pad input Table 2 on page 28 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Function...
Page 29: In-Call Context-Sensitive Soft Keys
Welcome In-call context-sensitive soft keys When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page Figure 6: In-call context-sensitive soft keys Table 3 on page 29 lists the context-sensitive soft keys you can use to access menu items during an in-call session.
Page 30 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 9) Item Function Voice Audio • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
Page 31 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 9) Item Function Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair Device select UnPair. If Bluetooth is enabled, select: • Search devices (IP Deskphone searches the bluetooth devices and lists the discovered devices...
Page 32 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 9) Item Function Activate context-sensitive soft Activate key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
Page 33 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 9) Item Function • If you press the More… More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [More.…] •...
Page 34 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 9) Item Function Press the More… context-sensitive More… soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context- sensitive soft keys: [Prefs] [...
Page 35 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 9) Item Function 2. Audio—use to adjust tones and Prefs volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
Page 36 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 9) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...
Page 37: Navigation Keys
Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1140E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
Page 38 Welcome Table 4 on page 38 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster • Scroll long lines of text when you view caller ID.
Page 39: Using A Usb Mouse
Using a USB Mouse The Avaya 1140E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.
Page 40: Available Avaya 1140E Ip Deskphone Call Features
Available Avaya 1140E IP Deskphone call features The IP Deskphone is supported by the Avaya IP Office 8.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.
Page 41: Secure Connection
Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: •...
Page 42: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 43 Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.
Page 44 Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per...
Page 45: Other
This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...
Page 46: Getting Started
The following sections describe details about the IP Deskphone: • “Before you begin” on page 47 • “Connecting the components” on page 47 • “Entering text” on page 57 • “Accessing the IP Deskphone” on page 64 • “Configuring the Avaya 1140E IP Deskphone” on page 81...
Page 47: Before You Begin
CAUTION Do not plug your IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the IP Deskphone can result. Connecting the components Figure 7 on page 48 shows the connections on the Avaya 1140E IP Deskphone.
Page 48 Getting Started Figure 7: IP Deskphone connections Accessory Expansion PC Ethernet port Module port LAN Ethernet port Tilt Lever Link lamp Connector AC Adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Page 49: Removing The Stand Cover
“Wall-mounting the IP Deskphone (optional)” on page 54 Figure 8: Wall-mount lever Wall-mount lever WARNING Your Avaya 1140E IP Deskphone is shipped with the base locked in position. To prevent damage to your Deskphone , press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.
Page 50: Connecting The Ac Power Adapter (Optional)
Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.
Page 51: Connecting The Handset
Getting Started 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.
Page 52: Connecting The Headset (Optional)
Getting Started Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol. 2.
Page 53: Connecting The Lan Ethernet Cable
Getting Started Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately.
Page 54: Installing Additional Cables
Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1140E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ- 45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
Page 55 Getting Started Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 11 on page 2. Use the stand cover (the part you removed in “Removing the stand cover” on page 49), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone.
Page 56 Getting Started Figure 11: Rotate the IP Deskphone into the wall mount position. Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 10 on page 54 (Method B).
Page 57: Entering Text
Getting Started Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones ((NN40050-118). Entering text You can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, enter SIP addresses, create Address Book entries, and to designate feature key labels.
Page 58: Entering Text Using The Ip Deskphone Dialpad
Getting Started You can use the following methods to enter and edit text on your IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 58 • “Entering text using the USB keyboard” on page 62 Entering text using the IP Deskphone dialpad For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123...
Page 59 Getting Started • To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the key on the dialpad represents the characters in Table 7 on page 59. To enter a special character, press the dialpad number to cycle through the characters until you reach the one you need.
Page 60 Getting Started Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name semi-colon tilde equal plus numeral 1 Note: No letters are associated with the 0 key.
Page 61: Configuring The Dialpad To Alphanumeric Dialing
Getting Started Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1.
Page 62: Entering Text Using The Usb Keyboard
Getting Started 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions.
Page 63 Getting Started Table 8: USB keyboard functions (Part 2 of 2) IP Deskphone Fixed Key Keyboard Key Volume Up Mute Hold Headset Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up...
Page 64: Accessing The Ip Deskphone
“Configuring the domain” on page 65 • “Selecting a language” on page 67 • “Logging on to your Avaya 1140E IP Deskphone” on page 68 • “Configuring the duration of the login” on page 72 • “Selecting a location” on page 74 •...
Page 65: Configuring The Domain
Accessing the IP Deskphone Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact your system administrator or service provider for further information. Configuring the domain Before the log on process, if you need to change the domain or confirm that the domain you log on to is correct, press the...
Page 66: Password Protection For Domains
Accessing the IP Deskphone 3. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears.
Page 67: Selecting A Language
Accessing the IP Deskphone sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu. Selecting a language Your IP Deskphone has the capacity to operate using other languages. The system administrator can configure which languages are available to use for the menus on the phone.The administrator can make up to five languages available.
Page 68: Logging On To Your Avaya 1140E Ip Deskphone
Logging on to your Avaya 1140E IP Deskphone You need to log on to your Avaya 1140E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the IP Deskphone for the first time, the system prompts you for a location.
Page 69 Accessing the IP Deskphone To logon to the Avaya 1140E IP Deskphone 1. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to...
Page 70 Accessing the IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password.
Page 71 Accessing the IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.
Page 72: Configuring The Duration Of The Login
Accessing the IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.
Page 73: Timed Logoff
Accessing the IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. Cancel — Press the Cancel context-sensitive soft key to return to the first logon screen. Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.
Page 74: Selecting A Location
Accessing the IP Deskphone • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.
Page 75: User Profile
User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1140E IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Page 76: Logging Off From The Ip Deskphone
Accessing the IP Deskphone If the login is unsuccessful, a login error message Failed to login user, Authentication required appears. Press the context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password. Note: In case of login failures, the IP Deskphone displays the message “Failed to login user”...
Page 77: Logging On And Off From A Different Extension
Accessing the IP Deskphone Logging on and off from a different extension This feature allows you to log on to a different deskphone using your own extension number. To log on from a different deskphone 1. Press the Feature soft key. Feature Elogl 2.
Page 78 Accessing the IP Deskphone 6. Using the key pad, enter the password for your deskphone. The deskphone displays the confirmation message Login OK. To log off from a different deskphone 1. Press the Feature soft key. Feature ElogO 2. Press the ElogO soft key.
Page 79: Making An Emergency Call
If you hang up before the connection is established, the Avaya 1140E IP Deskphone returns to the initial state. Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call.
Page 80 Accessing the IP Deskphone To make an emergency call: 1. Choose one of the following: — Pick up the handset. — Press the handsfree button. — Press the headset button. Note: Hang up or switch off the handset to return to normal state. 2.
Page 81: Configuring The Avaya 1140E Ip Deskphone
Configuring the Avaya 1140E IP Deskphone You can adjust a few settings of the Avaya 1140E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 82: Creating The Idle Screen Text Display
Configuring the Avaya 1140E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: — Press the Apply context-sensitive Apply Cancel soft key to save the changes and...
Page 83: Configuring The Backlight Screensaver
Configuring the Avaya 1140E IP Deskphone 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...
Page 84: Configuring Menu Auto Back-Out
Configuring the Avaya 1140E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
Page 85 Configuring the Avaya 1140E IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...
Page 86: Selecting A Ring Pattern
Configuring the Avaya 1140E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs context-sensitive soft...
Page 87: Adjusting The Volume
Configuring the Avaya 1140E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
Page 88 Configuring the Avaya 1140E IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: —...
Page 89: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
Configuring the Avaya 1140E IP Deskphone Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1.
Page 90 Configuring the Avaya 1140E IP Deskphone You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: —...
Page 91 Configuring the Avaya 1140E IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...
Page 92: Selecting A Language
Configuring the Avaya 1140E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: 1.
Page 93: Selecting The Date And Time Format
Configuring the Avaya 1140E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. o select a date format: Prefs 1. Press the Prefs soft key.
Page 94 Configuring the Avaya 1140E IP Deskphone 8. Press the Up/Down navigation key to scroll and select the format you want to use. Select 9. Press the Select soft key to save the format. 10. Press the Back soft key to return to the...
Page 95 Configuring the Avaya 1140E IP Deskphone Change 5. Press the Change soft key. The screen displays a series of options. 6. Press the Up/Down navigation key to highlight Timezone in the menu. Change 7. Press the Change soft key. 8. Press the...
Page 96 Configuring the Avaya 1140E IP Deskphone To select a time format: Prefs 1. Press the Prefs soft key. 2. Press the Up/Down navigation key to highlight Misc Options in the menu. Select 3. Press the Select soft key. 4. Press the...
Page 97: Usb Headset
Configuring the Avaya 1140E IP Deskphone 9. Press the Back soft key to return to the menu and press the Exit soft key to Back Exit return to the main screen. USB headset You can attach only one USB headset to the IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the...
Page 98: Headset Menu
Configuring the Avaya 1140E IP Deskphone Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired and the Bluetooth headset. You can add a headset to your preferences by clicking on the...
Page 99 Configuring the Avaya 1140E IP Deskphone Figure 15: Headset screen...
Page 100 Configuring the Avaya 1140E IP Deskphone Table 10 on page 100 describes the configuration options on the headset screen. Table 10: Configuration options on the headset screen (Part 1 of 3) Option Function Active Headset Device Select the active headset device;...
Page 101 Configuring the Avaya 1140E IP Deskphone Table 10: Configuration options on the headset screen (Part 2 of 3) Option Function Enable HID Commands Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID commands of supported...
Page 102: Presence Of Usb Headset
Configuring the Avaya 1140E IP Deskphone Table 10: Configuration options on the headset screen (Part 3 of 3) Option Function MHA Back Light Enable the MHA Back Light (only if Avaya headset adapter is detected). The checkbox is used to enable...
Page 103: Audio Format Selection
Configuring the Avaya 1140E IP Deskphone Figure 16: Presence of USB headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used.
Page 104: Generic Usb Headset
Configuring the Avaya 1140E IP Deskphone Audio Parameters Values Subframe size Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple. Preference is given to...
Page 105: Avaya Usb Headset Adapter With Hid
Configuring the Avaya 1140E IP Deskphone Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Page 106 Configuring the Avaya 1140E IP Deskphone Feature Description There are two LEDs on the adapters, one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone...
Page 107 Configuring the Avaya 1140E IP Deskphone Feature Description External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter.
Page 108 Configuring the Avaya 1140E IP Deskphone Feature Description Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone. After processing the mute event, the voice path from the IP Deskphone to the far end is muted.
Page 109: Third-Party Usb Headsets With Hid
• GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
Page 110 Configuring the Avaya 1140E IP Deskphone Table 14 on page 110 lists the features of a third–party USB headset with HID support. Table 14: Third-party USB headset with HID support features (Part 1 of 5) (Part 1 of 5) Feature...
Page 111 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature Description Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations.
Page 112 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Description Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
Page 113 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Description Call Release You can release an incoming call or an outgoing call by pressing either the...
Page 114: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine
Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 5 of 5) (Part 5 of 5) Feature Description Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset.
Page 115 Configuring the Avaya 1140E IP Deskphone Table 15 on page 115 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported.
Page 116 Configuring the Avaya 1140E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Description Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device.
Page 117: Configuring Bluetooth Wireless Technology Headset
Configuring the Avaya 1140E IP Deskphone Table 15: Summary of ATA characteristics (Part 3 of 3) Feature Description Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. Configuring Bluetooth wireless technology...
Page 118 Configuring the Avaya 1140E IP Deskphone Note: Do not pair more than one headset of the same model because they have identical names in the Paired list. To pair a wireless headset with your IP Deskphone: 1. Double-press the Headset key to open the Bluetooth Setup dialog box.
Page 119 Configuring the Avaya 1140E IP Deskphone 5. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete.
Page 120 Configuring the Avaya 1140E IP Deskphone Stop 9. When the name of your headset appears in the Found box, press the Stop context-sensitive soft key or wait for the search to finish. When the search is complete, the message Search Completed Found Device(s) appears.
Page 121 Configuring the Avaya 1140E IP Deskphone 15. Use the telephone dialpad to enter the PIN for the wireless headset and press Enter key. Check your headset documentation to find the headset PIN or passkey. Often, the PIN or passkey is 0000 16.
Page 122 Configuring the Avaya 1140E IP Deskphone 17. If the name of your headset appears in Paired box, proceed to step 18. If more than one device is paired, and the one you wish to use is not shown in Paired...
Page 123 Configuring the Avaya 1140E IP Deskphone 18. If only one headset is paired, proceed to step 18. If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following: —...
Page 124 Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1140E IP Deskphone, the two interact as follows: • If a wireless headset is not paired, the wired headset works as normal.
Page 125 Configuring the Avaya 1140E IP Deskphone To switch between a wired headset and a wireless headset: 1. Double-press the Headset key to open the Bluetooth Setup dialog. 2. Press the Left/Right navigation key to select the Use BT Headset item.
Page 126 Configuring the Avaya 1140E IP Deskphone 4. If more than one device is paired, and your headset is not already displayed in Paired box, press the Right navigation key one or more times to highlight the Paired box. 5. Press the Enter key to open edit mode.
Page 127 Configuring the Avaya 1140E IP Deskphone 11. Press the Enter key. Your Bluetooth wireless technology headset is unpaired and removed from Paired item list. Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the wired headset. To use the wireless...
Page 128: Making A Call
Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 129 •...
Page 129: Making A Call Using Off-Hook Dialing
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
Page 130 Making a call — Press the Redial context-sensitive Redial soft key to dial the last dialed number. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access Msgs your voice mail. — Press the programmable key that you configured to call with a commonly used or important phone number or SIP address.
Page 131: Making A Call Using On-Hook Dialing
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
Page 132 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Page 133: Making A Call Using Redial
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.
Page 134: Making An Intercom Call
Making a call — Press the Redial sofkey to Redial immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Feature soft key. Feature — Press the on the key pad.
Page 135: Making Paging Calls
Making a call 3. Press the soft key. The deskphone displays the following prompt: Voice/Auto IC:> 4. Enter the extension number you wish to call. Done 5. Press the Done soft key. Making paging calls To make a call using paging: Feature 1.
Page 136: Making A Call Using Automatic Callback
Making a call 4. Enter the number (or group number) that you wish to page. Done 5. Press the Done soft key. Making a call using automatic callback You can set an automatic callback for a user that you have called but who has not answered.
Page 137: Joining A Conference Call
Making a call To deactivate automatic callback: Feature 1. Press the Feature soft key. 2. Press the AutCB soft key. AutoCB The screen displays Automatic Callback? 3. Press the soft key to toggle the setting. The screen displays the confirmation message Deactivation OK.
Page 138 Making a call 3. Press the soft key. The deskphone displays the following prompt: Conference ID:> 4. Using the key pad, enter the ID number of the conference you wish to join. The conference ID is from 1-10 digits in length.
Page 139: Receiving A Call
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Page 140: Answering An Incoming Call
Receiving a call Figure 17: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree...
Page 141: Ignoring An Incoming Call
Receiving a call Ignoring an incoming call You can terminate an incoming call alert without answering the call by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call.
Page 142: Configuring Do Not Disturb
Receiving a call 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: Ignore — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call.
Page 143: Setting An Interval For After-Call Work
Receiving a call To cancel Do Not Disturb: Feature 1. Press the Feature soft key. 2. Press the soft key. The screen displays Do Not Disturb? 3. Press the soft key to toggle the setting. The screen displays Allow Calls to confirm that incoming calls will not be blocked.
Page 144 Receiving a call To set an interval for after-call work: Feature 1. Press the Feature soft key. ACWrk 2. Press the ACWrk soft key. The screen displays After Call Work? 3. Press the soft key. The screen displays After Call Work to confirm that incoming calls will be prevented.
Page 145: Receiving Intercom Calls
Receiving a call Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call.
Page 146 Receiving a call PickG 2. Press the PickG soft key. The screen displays Group Pickup? 3. Press the soft key. To receive a pickup group call using direct pickup: Feature 1. Press the Feature soft key. DpkUp 2. Press the DPkUp soft key.
Page 147: Receiving Paging Calls
Receiving a call To receive a pickup group call using pickup any: Feature 1. Press the Feature soft key. PickA 2. Press the PickA soft key. The screen displays Call Pickup Any? 3. Press the soft key. Receiving paging calls Your IP Deskphone can be part of a paging group.
Page 148: Receiving Voice Mail
Receiving a call • If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call. Receiving voice mail The following sections describe how to use the voicemail functions on your IP Deskphone: •...
Page 149: Retrieving Voice Mail
Receiving a call To disable voice mail: Feature 1. Press the Feature soft key. VM on 2. Press the VM on soft key. The screen displays Voicemail On? 3. Press the soft key to toggle the setting and disable voice mail. The screen displays the confirmation message Voicemail Off.
Page 150: Forwarding Calls To Another Number
Receiving a call — Enter on the key pad. — Press the Enter key, located in the center of the navigation key. Forwarding calls to another number You can redirect your calls to another telephone in your system. The IP Deskphone allows you to control how your calls are redirected.
Page 151 Receiving a call CFwd 2. Press the CFwd soft key. The screen displays Call Forward? 3. Press the softkey. 4. Press the softkey. The screen displays the last number to which calls were forwarded. 5. Specify the number that you want to forward the calls to: —...
Page 152 Receiving a call To activate call forwarding–no answer: Feature 1. Press the Feature soft key. CFwd 2. Press the CFwd soft key. The screen displays Call Forward? 3. Press the soft key. NoAns 4. Press the NoAns soft key. The screen displays Forward On No Answer? 5.
Page 153 Receiving a call The screen displays Forward> and the number to which calls will be forwarded. To activate call forwarding–busy: Feature 1. Press the Feature soft key. CFwd 2. Press the CFwd soft key. The screen displays Call Forward? 3. Press the soft key.
Page 154 Receiving a call — To forward calls to a different Edit number, press the Edit soft key and enter the number that you want to forward the calls to. Save — Press the Save soft key to save the new number. Enable —...
Page 155: Follow Me
Receiving a call Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. Follow me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that you can distinguish them from calls for the extension’s assigned user.
Page 156 Receiving a call 3. Press the softkey. The screen displays the last number to which calls were redirected. 4. Specify the number that you want to redirect the calls to: — To redirect calls to the same Enable number, press the Enable soft key.
Page 157 Receiving a call 3. Press the softkey. The screen displays the last number to which calls were redirected. 4. Specify the number that you want to redirect the calls to: — To redirect calls to the same Enable number, press the Enable soft key.
Page 158 Receiving a call 3. Press the softkey. Edit 4. Press the Edit soft key and at the prompt, enter your own extension number. Done 5. Press the Done soft key when you have finished entering your extension number. Enable 6. Press the Enable soft key.
Page 159: The Address Book
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the following: •...
Page 160: Initiating A Call From The Address Book
The Address Book When you view the details of a contact, you can: • Edit the contact information. For more information, see “Editing a contact in your Address Book” on page 163. Figure 19: Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book.
Page 161 The Address Book 2. Press the Up/Down navigation key to highlight a contact on the list. VIew 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: — Press the Call context-sensitive soft Call...
Page 162: Adding A Contact To Your Address Book
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key.
Page 163: Editing A Contact In Your Address Book
The Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want to add the contact to a group, and return to the...
Page 164 The Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
Page 165 The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
Page 166 The Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...
Page 167: Copying Information To The Address Book
The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen.
Page 168 The Address Book 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 169: Searching For A Contact In The Address Book
The Address Book 8. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to...
Page 170: Using The Search Feature In The Address Book
The Address Book • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the IP Deskphone uses to search. 1. Press the Prefs context-sensitive soft Prefs...
Page 171: Using The Search Feature
The Address Book • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears.
Page 172 The Address Book 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key.
Page 173 The Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.
Page 174: Call Inbox
Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...
Page 175 Call Inbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, “Initiating a call from the Call Inbox” on page 181.
Page 176 Call Inbox — Press the Delete context-sensitive Delete soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in your Call Inbox” on page 183. Exit — Press the Exit context-sensitive soft key to exit the Call Inbox. Table 16 on page 176 provides a list of additional user interactions for the main inbox screen.
Page 177: Viewing The Details Of A Call In The Call Inbox
Call Inbox Table 16: Additional user interactions Item Function Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Viewing the details of a call in the Call Inbox You can view the details of a call in the Call Inbox.
Page 178: Managing Missed Calls
Call Inbox Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.
Page 179: Missed Calls Notification
Call Inbox Delete 5. To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your Call Inbox” on page 183. Note: The IP Deskphone deletes only the missed calls from the Call Inbox. Exit 6.
Page 180 Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...
Page 181: Initiating A Call From The Call Inbox
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...
Page 182 Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive...
Page 183: Deleting Calls In Your Call Inbox
Call Inbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1.
Page 184 Call Inbox To access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the...
Page 185: Call Outbox
Call Outbox The Call Outbox keeps a record of all outgoing calls made from your Avaya 1140E IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...
Page 186: Accessing The Call Outbox
Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Initiating a call from the Call Outbox” on page 187. • Active. For more information, see “Accessing the calls in your Call Outbox during a call”...
Page 187: Initiating A Call From The Call Outbox
Call Outbox Delete 4. Press the Delete context-sensitive soft key to delete the highlighted call. For more information, see “Deleting calls from your Call Outbox” on page 188. Exit 5. Press the Exit context-sensitive soft key to return to the idle screen. Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to...
Page 188: Deleting Calls From Your Call Outbox
Call Outbox 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: — Lift the handset. — Press the Headset fixed key. —...
Page 189: Viewing The Details Of A Call In The Call Outbox
Call Outbox 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. —...
Page 190: Accessing The Calls In Your Call Outbox During A Call
Call Outbox To view details of a call in the Call Outbox: 1. To view details of the selected call, press Right navigation key 2. When you view the details of a call in the Call Outbox you can do one of the following: Call —...
Page 191 Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the highlighted caller.
Page 192: While On An Active Call
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 192 • “Call Waiting” on page 193 • “Placing a call On Hold” on page 194 •...
Page 193: Initiating A Call Using The Active Call Context-Sensitive Soft Key Menu
While on an active call Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: 1.
Page 194: Placing A Call On Hold
While on an active call Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time.
Page 195 While on an active call When the IP Deskphone has multiple calls connected at the same time, you can access the menu items. Context-sensitive soft keys for the multiple calls In-call display screen Press NewCall context-sensitive soft key to NewCall obtain a dial tone to place another call.
Page 196 While on an active call Press the more… context-sensitive soft key more… to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more…...
Page 197 While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Prefs] [more…] When you press the more…...
Page 198 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
Page 199 While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse —...
Page 200 While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad —...
Page 201: Using Call Conferencing
While on an active call Using call conferencing You can use the Conference feature to establish a conference call between the active call and calls on hold. The Conference feature is available when you are on an active call. To use call conferencing: 1.
Page 202: Transferring A Call
While on an active call — Enter on the keypad. — Press the Enter button. — Press the Line button of the first held call. Transferring a call Note 1: When more than one call is on hold, the call you want to transfer must be the active call.
Page 203 While on an active call 2. Press the Trnsfer context-sensitive soft Trnsfer key while on a call to access the Trnsfer menu. 3. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 4. Choose one of the following: —...
Page 204 While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
Page 205: Using The Call Park Feature
While on an active call Using the Call Park feature You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone. Using Call Park does not tie up a line, because the call is held on the IP Office call server.
Page 206: Retrieving A Parked Call
While on an active call 5. Press the soft key. The screen displays To:CPark <extension number@IPaddress>. Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call.
Page 207: Using Account Codes
While on an active call 5. Press the soft key. Note: If there is not currently an active called parked that uses the ID that you have entered, the deskphone displays Forbidden. Using account codes Your system administrator can configure account codes on the IP Office call server.
Page 208: Recording A Call
While on an active call 4. Using the key pad, enter the account code for the call. 5. Press the Done soft key. Recording a call The IP Deskphone allows you to record all or part of a conversation. To record a call: 1.
Page 209 While on an active call To stop recording a call: 1. Press the Feature soft key. Feature CRec 2. Press the CRec soft key. The screen displays Call Record? 3. Press the soft key. The deskphone displays the message Recording Stopped.
Page 210: Configuring Custom Settings
Configuring custom settings Configuring custom settings You can use the following additional features: • “Programmable keys” on page 210 • “Assigning features to programmable keys” on page 212 • “Erasing a programmable key” on page 213 • “Restoring the default settings for programmable keys” on page 214 •...
Page 211 Configuring custom settings • Private Call • Automatic Callback • Do Not Disturb • Voicemail On • After Call Work • Call Record • Follow Me Here • Follow Me To The IP Deskphone numbers the programmable keys on the IP Deskphone from 1 to 4.
Page 212: Assigning Features To Programmable Keys
Configuring custom settings Assigning features to programmable keys You can assign features to programmable keys in order to quickly activate features that you use frequently. Use the following procedure to assign a feature to a programmable key, or to change a feature that is already assigned.
Page 213: Erasing A Programmable Key
Configuring custom settings Edit 5. Choose one of the following options: — If the screen prompts you to Select feature, select a feature using the soft keys. — If the screen displays the options to Erase or Edit, press the Edit soft key.
Page 214: Restoring The Default Settings For Programmable Keys
Configuring custom settings 3. Press the programmable key from which you want to delete the feature. The screen displays options to Erase or Edit and prompts you to select one. Erase 4. Press the Erase soft key. The screen prompts you to Select a feature and then prompts you to confirm that you want to delete the selected item.
Page 215: Configuring Speed Dial Keys
Configuring custom settings 3. Press the Enter key. The screen prompts you to Select a button. Reset 4. Press the Reset soft key. The screen displays the message Reset to default? 5. Press the soft key. The screen displays Buttons Reset. Configuring speed dial keys You can configure the programmable keys for speed dialing.
Page 216: Querying Programmable Keys
Configuring custom settings 4. Press the programmable key that you want to assign a feature to. The screen prompts you to enter a phone number. 5. Enter a phone number using the keypad. 6. Press the softkey. Note: The screen prompts you to enter a label.
Page 217: Using The Relay Option
Configuring custom settings BtnQy 2. Press the BtnQy soft key. The Button Inquiry screen displays for 3 seconds and prompts you to press a button. 3. Press the programmable key that you want to query. The screen displays text to indicate the name of the assigned feature for 3 seconds and prompts you to press a button for another query.
Page 218 Configuring custom settings Rely+ 2. Press the Rely+ soft key. The screen displays Relay On? 3. Press the soft key. The screen displays the prompt Enter relay port. 4. Enter the number of the relay port that you want to activate: the options are 1 or Done 5.
Page 219 Configuring custom settings 4. Enter the number of the relay port that you want to de-activate: the options are 1 or 2. Done 5. Press the Done soft key. The screen display a confirmation message: Relay_Off: Port<#>. To use relay pulse: Feature 1.
Page 220: Twinning
Configuring custom settings Twinning Twinning is a feature that allows you to have your calls ring on two phones. You can twin your IP Deskphone with another internal phone, or with an external phone. For example, you can twin your IP Deskphone with a mobile phone.
Page 221: Configuring Privacy Settings
Configuring custom settings — To twin calls a different number, Edit press the Edit soft key and enter the new number. Done — Press the Done soft key to save the new number. — Press the Enable soft key. The Enable screen displays the confirmation message Activation OK to...
Page 222: Incoming Call Privacy
Configuring custom settings Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting. To configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu.
Page 223: Outgoing Call Privacy
Configuring custom settings Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu.
Page 224: Audio Codec Selection
Configuring custom settings You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls. To change the codec while on the call, select Audio, Change codec, and...
Page 225: Automatic Remote Firmware Updates
Configuring custom settings Automatic remote firmware updates Note: Your system administrator must enable Remote check for update for this feature to work. Your IP Deskphone can be configured to perform automatic firmware updates. If this feature is configured, the IP Deskphone displays when a firmware update is scheduled to occur, and context-sensitive soft keys are displayed.
Page 226 Configuring custom settings screensaver timer to turn off, and activates the previously-selected screensaver. Select the Display Screensaver menu item to display the screensaver settings screen. The screensaver settings screen allows you to enable or disable your screensaver/lock. You can also configure various settings such as the delay before the screensaver starts, the background image to use, and the banner text to display when the screensaver/lock is active.
Page 227 Configuring custom settings • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: • Select—to select the currently highlighted setting. • Back—to dismiss the screensaver mode menu. Note: Some options do not appear, depending on configuration. Disabling the Screensaver displays a message confirming your selection.
Page 228 Configuring custom settings allowed, then the context-sensitive soft key is not visible, and you can use only the primary user login password to enable the password– protected screensaver. After the screensaver is activated, if the IP Deskphone is idle for the defined delay/time interval, the screensaver takes control of the IP Deskphone.
Page 229 IP Deskphone in a slideshow format. These files are loaded on the IP Deskphone using the USB flash drive. Images for the 1140E IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1140E is 240 x 88.
Page 230: Background Image
Configuring custom settings Background image The IP Deskphone displays background images on the screen. From the preferences menu, you can browse the stored images on the file system and select an image for the user interface. Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System.
Page 231 Configuring custom settings manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive. After you select the File Manager menu by choosing Services menu, you can navigate to the IP Deskphone file system and any USB drives attached.
Page 232 Configuring custom settings Figure 21: File manager device browsing screen...
Page 233 Configuring custom settings The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen •...
Page 234: Notes On File Manager
Configuring custom settings The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears.
Page 235 Configuring custom settings Scenarios for the use of the USB screens are as follows: Scenario 1 - If you want to copy an image file from the USB drive into the IP Deskphone: • Log on to the device and plug the USB flash drive into the IP Deskphone USB port.
Page 236 Configuring custom settings • Select the file you require and press the Send context-sensitive soft key. • You are prompted to select the destination folder on the plugged in USB drive. • Navigate to the folder MyRings and press the Done context-sensitive soft key to start the operation.
Page 237: Maintaining The Ip Deskphone
Maintaining the IP Deskphone Maintaining the IP Deskphone The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 237 • “Accessing the services menu” on page 239 • “Network menu” on page 247 Viewing the IP Deskphone information You can view phone information for the IP Deskphone.
Page 238 Maintaining the IP Deskphone • E911 • Details soft key lists the following information: • Primary User • Primary Domain • • • License server — Status The contents of this screen include user and IP Deskphone identifiable information that needs to be protected (per US Federal/DoD requirements/guidelines).
Page 239: Accessing The Services Menu
Maintaining the IP Deskphone Accessing the services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. 1. Press the Services hard key. The IP Deskphone displays the following menu: 1.
Page 240: Resetting The Ip Deskphone
Maintaining the IP Deskphone To check for the latest firmware update: 1. Press the Services fixed key. 2. Select Check For Updates. Select 3. Press the Select context-sensitive soft key. 4. Choose one of the following: — Press the context-sensitive soft key check for the latest firmware update for your IP Deskphone.
Page 241 Maintaining the IP Deskphone Select 2. Press the Select context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. 5. Choose one of the following: —...
Page 242: Erasing The User Data
Maintaining the IP Deskphone Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files.
Page 243 Maintaining the IP Deskphone 5. Choose one of the following: — Press the context-sensitive soft Back key. — Press the Back context-sensitive soft key to return to the previous menu. 6. Press the Up/Down navigation key to highlight one of the following: —...
Page 244 Maintaining the IP Deskphone 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key. Delete — To delete contents of the selected folder, press the Delete context- sensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Page 245 Maintaining the IP Deskphone 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. 2. Choose one of the following: Delete —...
Page 246 Maintaining the IP Deskphone 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive Back soft key to return to the previous menu.
Page 247: Network Menu
Maintaining the IP Deskphone To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 248 Maintaining the IP Deskphone • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics —...
Page 249: Visual Indicators
Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state. Display screen icons Table 17 on page 249 lists the display icons of the IP Deskphone. Table 17: Display screen icons (Part 1 of 2) Component Icon...
Page 250: Visual Alerter/Message Waiting Indicators
Visual indicators Table 17: Display screen icons (Part 2 of 2) Component Icon Speed Dial list Inbox Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
Page 251: Monitoring Other Extensions
Visual indicators Monitoring other extensions Your system administrator can enable you to monitor the status of other lines. When this feature is enabled, you can use the visual indicators on your IP deskphone to monitor whether other extensions are idle or busy. You can also answer calls to those extensions.
Page 252 Visual indicators...
Page 253: Quick Reference
• “Display screen icons” on page 260 Fixed keys The Avaya 1140E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below. Short-cut and navigation function keys Copy information from the Address Book, Inbox, Outbox, and IM log and to Feature keys and Address Book entries.
Page 254 Quick reference Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlighted menu items and to set preferences.
Page 255: Commonly Used Functions
Quick reference Use to release a call (hang up) and to exit a menu when not on an active call. Access Instant Message log to view and send IMs Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset.
Page 256 Quick reference 1. Press the Services hard key and then select Logout. 2. Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input. 3. Press Logout context-sensitive key. Making a call • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send.
Page 257: Context-Sensitive Soft Keys
Quick reference To make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number. Context-sensitive soft keys The following context-sensitive key menus are provided below: •...
Page 258 Quick reference Toggle between alpha and numeric input modes. • To type letters, abc must be displayed. • To type numbers, press abc to display 123 on the menu list. Msgs Display the Messages menu. 1.Voice Mail—Use to access your Voice Mail. The IP Deskphone con- nects to the server to retrieve your Voice Mail.
Page 259 Quick reference Active call display Feature Conf Trans More... More… context-sensitive soft key menu Feature Audio New Call More... More… context-sensitive soft key menu Feature Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below.
Page 260: Display Screen Icons
Quick reference Obtain a dial tone to place another call during an active call. • Use to make a conference call. • Behaves like the Conf Context-sensitive soft key. Prefs “Idle phone display” on page 257. More… Select a new menu list. •...
Page 261 Quick reference Call Forward (enabled) Forward>ext # is displayed Do Not Disturb (enabled) Outgoing call, Incoming call (ringing) Missed call Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed...
Page 262 Quick reference...
Page 263: Limitations
Limitations Limitations Table 20 on page 263 lists the limitations for Avaya 1140E IP Deskphones when used with IP Office 8.0. Table 20: Limitations Item Function Call Decline Reasons are not supported. A menu item for Call Call Decline Reasons Decline Reasons displays on the IP deskphone when you select Prefs >...
Page 264 Limitations...
Page 265: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 266: Gnu
Third party terms National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
Page 267 Third party terms allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 268 Third party terms portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License;...
Page 269 Third party terms Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
Page 270 Third party terms have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 271 Third party terms incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 272 Third party terms Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
Page 273: Zlib
Third party terms Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Page 274 Third party terms COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18, 2008, are Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng- 1.2.5 with the following individual added to the list of Contributing Authors Cosmin Truta...
Page 275 Third party terms Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat...
Page 276: Kern_Random
Third party terms Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrson glennrp at users.sourceforge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license: Kern_random Copyright Theodore Ts'o, 1994, 1995.
Page 277: Wchar Functions
Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. .\"...
Page 278: Libjpeg
Third party terms USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg...
Page 279: T-Rex
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Page 280 Third party terms...

Avaya 1140E User Manual

Welcome

Regulatory and Safety Information

Getting Started

Accessing the IP Deskphone

Configuring the Avaya 1140E IP Deskphone

Adjusting the Display Screen Contrast

Making a Call

Receiving a Call

The Address Book

Call Inbox

Call Outbox

While on an Active Call

Configuring Custom Settings

Maintaining the IP Deskphone

Visual Indicators

Quick Reference

Limitations

Third Party Terms

Quick Links

Related Manuals for Avaya 1140E

Summary of Contents for Avaya 1140E