Avaya J189 Using Manual
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Summary of Contents for Avaya J189
- Page 1 Using Avaya J189 SIP IP Phone in Avaya ® Aura Release 4.0.9 Issue 1 April 2021...
- Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
- Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
- Page 4 AC adapters shipped with the equipment or specified by These limits are designated to provide reasonable protection against Avaya to be used with the equipment. If you use any harmful interferences in a residential installation. This equipment other equipment, it may cause failures, malfunctioning, generates, uses and can radiate radio frequency energy and, if not or fire.
- Page 5 • Reorient or relocate the receiving antenna. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. Inc. is under license.
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Page 6: Table Of Contents
Making a call by using the manual dial mode ................ 38 Making a call by using the auto-dial mode ....................... 39 Redialing a number ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 7 Making a call from Recents .................... 60 Viewing the Recents details .................. 61 Deleting a call record from Recents ...................... 62 Clearing the Recents list ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 8 .............. 82 Answering a call in the same Call Pickup group .............. 83 Answering a call using the extension number ........................ 83 Call recording ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 9 Using a Guest Login ........................ 102 WML browser .................. 102 Accessing the WML browser Chapter 15: Using USB devices.................. 103 ...................... 103 Viewing USB menu ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 10 .................. 126 Setting the screen saver details .............. 126 Adjusting the brightness of a phone screen ............. 127 Adjusting the brightness of the secondary screen ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 11 ............ 142 Finding documents on the Avaya Support website ................. 142 Avaya Documentation Center navigation .................... 143 Viewing Avaya Mentor videos .......................... 144 Support ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 12: Chapter 1: Introduction
Chapter 1: Introduction Purpose This document describes the features of the Avaya J189 IP Phone and also provides instructions on how to use this phone. This document is for end users. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura... -
Page 13: Chapter 2: Avaya J189 Phone Overview
Chapter 2: Avaya J189 phone overview Phone overview Avaya J189 IP Phone is a SIP-based phone for business communications. The phone supports 96 buttons. The primary display of the phone provides 96 buttons by scrolling or paging using the Navigation Cluster. Optionally, the phone supports up to two Avaya J100 Expansion Module. The Secondary screen is the first effective button module. - Page 14 17 Secondary display on page 19 Optional components on page 19 Avaya J100 Expansion Modules and USB power supply on page 20 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 15: Physical Layout
Phone overview Physical layout Name Description Beacon LED Provides visual alerts for the following: • Incoming call • Voice mail Table continues… ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 16 The default action depends on the application and the context. Secondary display Provides quick access to line appearances, features, and phone menus. Table continues… ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 17: Connections Jacks For J189 Ip Phone
Related links Phone overview on page 13 Connections jacks for J189 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J189 IP Phone. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura... - Page 18 PC port is disabled when a Wi-Fi network is used. Headset Jack To connect the headset. Handset Jack To connect the handset. Table continues… ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 19: Secondary Display
• Avaya J100 Wireless Module (Wi-Fi Module) • USB devices such as USB Flash drive and keyboard Note: Avaya does not supply the USB devices. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 20: Avaya J100 Expansion Modules And Usb Power Supply
Avaya J189 phone overview Avaya J100 Expansion Modules and USB power supply Avaya J189 IP Phone supports up to two Avaya J100 Expansion Modules and USB charging. The following power limitations apply when you connect one or two Avaya J100 Expansion Module to... -
Page 21: Chapter 3: Getting Started
Enter provisioning details screen. 2. On Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 22: Identifying The Device Type During Phone Boot-Up
Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1. -
Page 23: Logging Out Of Your Phone
To lock the phone, press Main menu, and select Applications > Lock. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 24: Unlocking Your Phone
• SSID: The name of the Wi-Fi network that the phone is either currently connected to, or will attempt to connect to if you start the connection process. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 25: Setting The Network Configuration
• Manual: To manually connect to a network. 5. Press one of the following: • Toggle • Right arrow key • Left arrow key ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 26: Connecting To A Wi-Fi Network
6. Press OK to restart the phone. 7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi network. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 27 • Password: Either your personal password or the shared password provided by your system administrator. Result If the credentials are authenticated successfully, the phone automatically restarts to complete the connection. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 28: Chapter 4: Navigation
If there are two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 29: Text Input
• In half-width lists, the interface selects the list item adjacent to the key. • In page scroll mode and then scroll on to the next or previous page, the selected item remains highlighted. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 30: Main Menu
For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key. Main menu The following table lists the Main menu icons used in Avaya J189 IP Phone: Icons Name... - Page 31 Team icon indicating this team member is not on a call, but is forwarding incoming calls. Team icon indicating this team member is busy on a call and is forwarding incoming calls. Table continues… ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 32: Presence Icons
Indicates that you have missed a call. The + in the icon indicates that the number of missed calls is more than 9. Autodialing feature Presence icons The following table lists presence icons for the Avaya J189 IP Phone and their description: ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura... -
Page 33: Multiple Level Precedence And Preemption Icons
Automatic The presence status is automatically set based on your current activity on the phone. Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J189 IP Phone. Icon Precedence level Description Priority Priority icon for a priority call. -
Page 34: Bluetooth Icons
Navigation Bluetooth icons The following table lists the Bluetooth icons used in the Avaya J189 IP Phone: Icon Description Bluetooth headset is connecting. Default Bluetooth headset. Unpaired Bluetooth headset. Bluetooth headset is connected. Bluetooth headset is disconnected, but headset is paired. -
Page 35: Chapter 5: Handling Incoming Calls
You can receive a call on a secondary call appearance only if the call appearance is free. Procedure Press one of the following: • The Answer soft key ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 36: Ignoring A Call
The call is declined. Depending on your Call decline policy, the caller receives one of the following alert: • An audio message alert ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 37 Declining a call • A busy tone alert ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 38: Chapter 6: Handling Outgoing Calls
To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 39: Redialing A Number
Press and hold the dial pad key assigned to the number you want to call. Related links Assigning speed dial entries on page 108 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 40: Making A Call From The Local Сontacts List
Procedure 1. Press and hold the 0 key to enter the plus sign (+). 2. Dial the number that you want to call. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 41: Emergency Call
In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency number by using the dial pad. For more information on IP Office, see IP Office documents in https://support.avaya.com/. Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator. -
Page 42: Chapter 7: Call-Related Features
1. To put an active call on hold, press the Hold soft key, or press the line key of the active call. 2. To resume the held call, press the Resume soft key, or press the line key of the held call. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 43: Chapter 8: Managing Contacts
(,), plus (+), and dot (.). 6. Press Save. Related links Adding a contact to the local group on page 48 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 44: Adding A Contact From The Recents List
Contacts list without entering the entire name of the contact. Before you begin Ensure that at least one contact is available in the Contacts list. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 45: Viewing The Contact Details
• To call the contact, press Call. • To edit the contact, press Edit. • To delete the contact, press Delete. • To view more options, press More . ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 46: Searching For A Contact
Ensure the Contacts list is not empty. Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications and press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 47: Deleting A Contact
Scroll to Contacts and press Select. 3. Press Groups. 4. Press NewGroup. 5. In the Enter group name field, type your group name. 6. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 48: Adding A Contact To The Local Group
The phone displays the list of contacts in the group. 5. Select a contact, and press Remove. The contact will be removed from your Contacts list. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 49: Assigning A Ringtone To A Contact
You can add frequently used LDAP contacts to your local Contacts with the help of the +Contact soft key. You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 50: Setting Ldap Directory As The Contact Search Source
• Scroll to Contacts, and press Select. 3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 51 9. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected LDAP contact. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 52: Chapter 9: Presence
Before you begin Ensure that the administrator activates the feature. Contact your administrator for details. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 53: Redirecting Calls When Do Not Disturb Is Active
2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Presence integration, and press Select. 5. Scroll to System DND link. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 54 • Two-way link: Activate the Send all call feature when you enable Do Not Disturb and vice versa. 7. Press Save. Related links Activating and deactivating Do not disturb on page 55 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 55: Chapter 10: Do Not Disturb And Call Forwarding
2. Use the Down Arrow key to go to the Do not disturb screen. 3. Select Do not disturb to activate or deactivate the feature. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 56: Call Forwarding
3. To enable the Call Forward feature, scroll to one of the following options: • Call Forward • Call Forward-Busy • Call Forward-No Answer ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 57: Setting Enhanced Call Forwarding
If you have configured a number for any of the rules, the phone displays that number instead of the text Enter Number. 5. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 58 • To turn off a rule, select the rule, and press Turn off. • To turn off all rules, press All off. 5. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 59: Call Forwarding To Your Cell Phone Using Ec500
Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that the administrator activates the feature. Contact your administrator for details. -
Page 60: Chapter 11: Managing Recents
• Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details. -
Page 61: Deleting A Call Record From Recents
• Delete: To delete the entry. The phone deletes the number from the call history list. • Cancel: To cancel and return to the previous menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 62: Clearing The Recents List
4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 63: Chapter 12: Managing Conference Calls
3. Press Held Call soft key to see a list of held calls. 4. Select the call on hold that you want to add to the conference. 5. Press one of the following: • Join ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 64: Putting A Conference Call On Hold And Resuming A Call
The participant who was added last gets disconnected from the conference. Related links Adding a participant to no hold conference on page 95 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 65: Viewing The Details Of A Conference
5. Press Add and repeat the steps to add another person to the conference. 6. Press the Details button to access the details of the participants. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 66: Chapter 13: Team Button
For more information to set the overriding permission on Avaya Aura Session Manager, see ® Administering Avaya Aura System Manager. The following table shows icons of the Team Button feature icons for Avaya J189 IP Phone and Avaya J100 Expansion Module: Icon Description The monitored extension is idle. -
Page 67: Answering An Active Call On A Monitored Extension
30 seconds. If no one answers the call during this time, the system redirects the call to the redirected number. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 68: Transferring A Call To A Monitored Phone
• Press the Speaker button. • Press the Now soft key. • Press the Talk soft key. Related links Team Button on page 66 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 69: Monitoring Other Extensions At A Glance
5. If that extension is in use, the phone displays Busy next to the extension number. Related links Team Button on page 66 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 70: Chapter 14: Advanced Features
• Adding the selected user to an active call to set up a conference call To configure any of these shortcut actions, contact your system administrator. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 71: Making A Call Transfer With A Shortcut Key
If you need to include the other agent in your conversation with the caller, you can add an Autodial user or a contact to an active call to set up a conference call. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 72: Activating The Screen Saver
You must use this feature only when a call is unanswered. Before you begin Ensure that the administrator activates the feature. Contact your administrator for details. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 73: Autodialing A Pre-Assigned Number
3. Enter the extension number you do not want the called party to see. 4. Press Enter or OK to start calling party number blocking. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 74: Bridged Call Appearance
2. (Optional) For multiple bridged call appearances, do the following: a. Press the line key of the bridged number that you want to answer. b. Continue with Step 1. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 75: Joining A Call On A Bridged Line
Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might differ depending on the phone or the button module model. The following table displays the Busy Indicator icons and LED indication for , Avaya J189 IP Phone, and Avaya J100 Expansion Module. -
Page 76: Busy Indicator Call Operations
• Scroll to the required Busy Indicator line, and press Call. • Press the required Busy Indicator line key. 4. When the monitored user answers the call, press Join. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 77: Call Transfer To A Monitored User
• Press the Phone key, scroll to the required Busy Indicator line, and press Select. The phone displays the Transfer now or talk with [BI extension number]? window. 3. Press Talk. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 78: Calendar
• Ensure that the administrator activates the feature. Contact your administrator for details. • Get the following details from your administrator: - User name - Password - Domain name Procedure 1. Press the Main menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 79: Reviewing Your Calendar Event
• Exchange username: Enter your email ID. • Exchange password: Enter your password. • Exchange domain: Enter the domain name, for example, avaya.com. 6. (Optional) To enable or disable Name/Password Prompt, do one of the following: • Toggle: To enable or disable the prompt. -
Page 80: Calling In Your Intercom Group
The administrator must activate this feature in your phone to park a call in your extension. You can dial your extension number from any other phone to retrieve the call. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 81: Parking A Call
® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension. -
Page 82: Answering A Call For A Call Pickup Group Member
3. Scroll to Call pickup extended and press Select. 4. To answer a call in the same pickup group, enter the extension number of the ringing phone. 5. Press Enter. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 83: Answering A Call Using The Extension Number
Ensure that the administrator activates the feature. Contact your administrator for details. Procedure 1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Audix Rec, and press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 84: Call Transfer
Making a blind transfer About this task Use this procedure to transfer an active call without connecting a call with the transfer recipient. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 85: Crisis Alert Station
IP Phones of the other crisis alert watchers. • Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at their respective IP Phone. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 86: Acknowledging The Crisis Alert
The Phone screen displays the following details of an emergency caller: Field Description Extension The emergency caller extension. ® The following fields will display details only if Avaya Aura Communication Manager has this information. User name The emergency caller name. Date The crisis occurrence date. -
Page 87: Stopping The Crisis Alert
If there is a new crisis alert while you are viewing the details of the current alert, then the phone plays the alert tone again. To view the new crisis alert details, press Back. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 88: Displaying Your Extension On Outgoing Calls
A hunt group is a group of users who handle the similar types of calls. A user can be a part of multiple hunt groups. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 89: Using Hunt Group Busy
Whisper page feature to deliver a message to user A’s extension, all three users hear the tone that signals the page, but only user A hears the message. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 90: Limit Incoming Calls
2. Scroll to Features, and press Select. 3. Scroll to Limit incoming calls, and press Select. Result The Limit Incoming Calls feature will be deactivated. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 91: Long-Term Acoustic Exposure Protection
Long-term acoustic exposure protection Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. -
Page 92: Multiple Device Access
Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for your extension. Procedure 1. Initiate a call from your phone. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 93: Using Uri Dialing To Make A Call
The call rings even at an extension with Do not disturb enabled. Procedure 1. Press the Main menu. 2. Scroll to Features, and press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 94: Multicast Paging
3. On the Phone screen, scroll to the required multicast page group, and press Select. The phone displays the Paging <group name> box. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 95: No Hold Conference
No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen. -
Page 96: Precedence Call
Before you begin Ensure that the Dial plan is configured on the Local Session Controller or Enterprise Session Controller with the Feature Access Code (FAC). ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 97: Pre-Configuration Of Keys
• Listen-only: In the Listen-only mode, you can silently monitor the call. • Talk: In the Talk mode, you can talk to the agent and the caller. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 98: Activating Service Observe
Advanced features Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service ® Observe feature. For information on using the CTI client, see Avaya Aura Application Enablement Services documentation. Activating Service Observe About this task You can activate the Service Observe feature to observe a call to an IP Phone, agent, or a Vector Directory Number (VDN). -
Page 99: Assisting An Agent On An Observed Call
While on the Call Observation line, press the Talk softkey to talk to your agent and the caller. ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon agent. ™... -
Page 100: Shared Control
Advanced features Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client client and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series IP Phones models. ®... -
Page 101: Using A Guest Login
• Right arrow key: To increase the value. • Left arrow key: To decrease the value. 6. Press Enter. Related links Logging out of your phone on page 23 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 102: Wml Browser
Advanced features WML browser Wireless Markup Language (WML) is an XML-based markup language used by Avaya J100 Series IP Phones. The WML browser feature allows you to view WML web pages. With the WML browser feature, you can access the Home page, Click to Dial and Add to Contacts applications. -
Page 103: Chapter 15: Using Usb Devices
• The USB flash drive is used to copy the phone reports to the flash drive. The user needs to have admin permission to use this feature. Avaya J189 IP Phone supports both Type-A and Type-C USB ports for connecting the USB devices. Note: The user can connect only one USB device of same type at a time. -
Page 104: Connecting Usb Keyboard
Before you begin Ensure that the USB keyboard is connected. Procedure 1. Select the input field. 2. Enter the text using USB keyboard. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 105: Navigating Using Usb Keyboard
Enter Delete Backspace Delete Delete Soft keys F1-F4 Back Main menu Menu or Application key Related links Using USB devices on page 103 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 106: Chapter 16: Customization
93 Displaying сall timers About this task Use this procedure to display the duration of calls. Procedure 1. Press the Main menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 107: Setting Key Repeat Delay
1. Press the Main menu. 2. Scroll to Settings and press Select. 3. Scroll to Phone and press Select. 4. Scroll to the Redial option. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 108: Assigning Speed Dial Entries
Before you begin Assign a contact to a Speed Dial number. Procedure 1. Press the Main menu. 2. Scroll to Settings and press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 109: Setting Mute Alert
• If the speaker is on during an active call and there are new voice mail messages, the beacon LED turns off every 15 seconds. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 110: Customizing Phone Keys
You can use the Navigation keys to scroll to the required functionality, and press Select. 8. To move the selected line key, do the following: a. Press Move. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 111: Restoring Customized Keys To Default
2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll down to Presence integration, and press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 112: Enabling Phone Auto-Lock
• Toggle: To toggle call history on or off. • Right Arrow key: To turn on call history. • Left Arrow key: To turn off call history. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 113: Microsoft ® Exchange Account Integration
Calendar application. 7. Press Save. Result ® Basic authentication is successful, and your phone is integrated with the Microsoft Exchange account. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 114: Entering Microsoft Exchange Credentials For Oauth Authentication
10. Follow the user prompts of the Microsoft application. Result ® OAuth authentication is successful, and your phone is integrated with the Microsoft Exchange account. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 115: Enabling And Disabling Microsoft Exchange Contact Integration
5. The phone screen displays, Calendar integration is not active. Press Configure to activate it now. 6. Press Config. 7. Scroll to Enable Exchange Calendar and press Toggle. 8. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 116 • Right Arrow key: To enable calendar reminder. • Left Arrow key: To disable calendar reminder. 6. Press Save. Related links Reviewing your Calendar event on page 79 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 117 • Right Arrow key: To change the day in ascending order. • Left Arrow key: To change the day in descending order. 7. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 118: Audio
5. Select the handset, headset, or speaker for which you want to turn automatic gain control on or off. 6. Press Toggle to turn automatic gain control on or off. 7. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 119: Enabling And Disabling Bluetooth
3. Scroll down to Bluetooth, and press Select. 4. Scroll to Devices, and press Select. The phone scans and displays the list of Bluetooth enabled devices. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 120: Turning Button Clicks On And Off
Check if the headset supports electronic hook switch (EHS) signaling. Note: Headset Signaling setting is used to configure only DECT headsets and cannot be applied to Bluetooth headsets. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 121: Selecting A Headset
• Ensure that you are on a call and the caller’s audio level is at 50%. • Adjust the microphone position as recommended by your headset vendor. Procedure 1. Press the Main menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 122: Configuring Hearing Aid Compatibility
Use the procedure to select the headset profile that best matches the acoustic properties of the headset. Note: Headset profiles 6, 7, and 8 are designed to work only with wireless headsets. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 123: Setting A Personalized Ringtone
Setting a personalized ringtone About this task Use this procedure to set a ringtone for different uses. Procedure 1. Press the Main menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 124: Display
7. (Optional) To preview the image, press Preview and then press Back. 8. Press Select. 9. Press Save. Changing the background image for the secondary display Procedure 1. Press the Main menu. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 125: Changing The Screen Saver
5. Scroll to Secondary display, and press Select. 6. Scroll down to the new image. 7. To preview the image, press Preview and then Back. 8. Press Select. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 126: Setting The Screen Saver Details
6. On Phone, press one of the following: • Right Arrow key: To increase the brightness. • Left Arrow key: To decrease the brightness. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 127: Adjusting The Brightness Of The Secondary Screen
1. Press the Main menu. 2. Scroll to Settings and press Select. 3. Scroll to Display and press Select. 4. Scroll to Phone screen width. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 128: Setting The Backlight Timer
• Time format 24 Hour • Time format 12 Hour • Time format Default: The phone uses the administrator set value. 6. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 129: Setting The Date Format
3. Scroll to Display and press Select. 4. Scroll to Time zone, and press Select. The phone displays the following: • My time • Time zone ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 130: Setting The Text Size
• Right arrow key: To increase the font size. • Left arrow key: To decrease the font size. 7. (Optional) Press Default to restore the default font size. 8. Press Save. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 131: Setting The Phone Screen Width
About this task Use this procedure to add a labeled key to an empty line for a quick access to the contact, feature or application. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 132 When you scroll down using Navigation keys, the secondary display highlights the 25 — 48 key area. 7. To relabel a key, do the following: a. Press Relabel. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 133: Moving A Key
7. In the confirmation window, press Delete. Restoring customized keys to default About this task Use this procedure to restore the customized keys to administrator settings. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 134 4. Scroll to Phone keys customization, and press Select. 5. Scroll to Restore, and press Select. 6. In the confirmation window, press Restore. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 135: Chapter 17: Phone Update
3. Scroll to Automatic update and press Select. The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 136 • Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 137: Chapter 18: Maintenance
Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 138: Recording Audio Parameters
1. Press the Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID. ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... -
Page 139: Viewing The Device Type
Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press the Main menu. -
Page 140: Chapter 19: Resources
Avaya Aura configure, and verify ® Session Manager. Avaya Aura Session Manager on Avaya ® Aura System Platform. Table continues… ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com... - Page 141 Session Manager Aura Session Manager, resolving alarms, troubleshoot Avaya ® replacing hardware, alarm codes, and Aura Session event ID descriptions. Manager. Table continues… ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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Page 142: Finding Documents On The Avaya Support Website
The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •... -
Page 143: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/... -
Page 144: Support
The Video content type is displayed only when videos are available for that product. In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do... - Page 145 ........... recents ................60 setting headset mic level ..........URI dialing ..............Autodialing call forward, calling a person ............disable ................® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 146 LNCC, limiting incoming calls ........adding a person on hold ..........deleting details ................a call record from the recents list ........61 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 147 ............... groups, editing a rule ..............another group call pickup ..........entering text ............... call pickup group ............81 error tones turn off .................120 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 148 ............... Line keys ................29 LNCC overview ............... lock optional components ............19 unlock ................outgoing calls blocking extension display ..........73 calls ................international ..............® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 149 ........time format ..............128 recents time zone ..............clearing all ..............visual alerting .............. clearing all entries ............62 ® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
- Page 150 USB Keyboard ..............USB menu ................. USB Stick ................103 USB Support ..............103 using Hunt Group Busy ............videos ................Viewing product ID ..............® April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
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