Page 1 Avaya 1120E IP Deskphone with SIP Software User Guide SIP Software Release 4.4 Release 4.4 NN43112-101 Issue 09.01 Standard November 2013...
Page 2 Product provided by Avaya including the selection, arrangement and Warranty design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the Avaya provides a limited warranty on its hardware and Software sui generis rights relating to the protection of databases.
Page 3 Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation and Product(s)
Page 4 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 5: Table Of Contents
Avaya 1120E IP Deskphone controls....................... 19 Key press behavior........................... 22 Avaya 1120E IP Deskphone display......................23 Cleaning the Avaya 1120E IP Deskphone LCD display screen............24 Context-sensitive soft keys........................24 Idle display screen after dial pad input..................... 29 In-call context-sensitive soft keys..................... 30 Navigation keys............................
Page 6 Managing Call Decline Reasons....................... 108 Create a new Call Decline Reason....................108 Delete a Call Decline Reason......................109 Edit a Call Decline Reason....................... 110 Ignoring an incoming call.......................... 110 Receiving intercom calls........................... 112 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 7 Placing a call on Hold..........................155 Multiple calls On Hold........................156 Using 3-way calling........................... 161 Configuring a conference call........................162 Ad hoc conferencing when connecting to the Call Server................ 163 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 8 Making a call............................. 221 Receiving a call............................222 Being in a call............................222 Instant Messages............................223 Menu features............................223 Modifying settings............................. 224 Per-account call notification options....................224 IM Settings............................224 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 9 Making an MLPP call using Inbox/Outbox, Address Book, and Friends List........286 Making an MLPP call from a received Instant Message..............286 Making an MLPP call by using a programmed speed dial key............288 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 10 Call Origination Busy..........................294 Re-authorization............................296 Feature interactions with MLPP........................ 297 Chapter 19: Third party terms.................... Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010)......299 GNU..............................300 Zlib..............................304 Libpng............................... 305 Kern_random............................ 307 Wchar functions..........................
Page 11: Chapter 1: Revision History
Phone 1120E Maintenance Release 2.0. July 2007 Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1. January 2007 Standard 01.02. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 12 Revision history Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 13: Chapter 2: Regulatory And Safety Information
• Consult the dealer or an experienced radio/TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 14 Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 15: Denan Regulatory Notice For Japan
Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”.
Page 16 Regulatory and safety information Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 17: Chapter 3: Introduction To The Avaya 1120E Ip Deskphone
Chapter 3: Introduction to the Avaya 1120E IP Deskphone Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP- enabled version.
Page 18 • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys...
Page 19: Avaya 1120E Ip Deskphone Controls
You can define these keys for specific functions, such as Call Forward. Note: The key on the lower right is reserved as your default line key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 20 Goodbye/Release key to end the highlighted call. Use the Goodbye/Release to close menu navigation or cancel user tasks. Press the Expand key to access the Instant Messaging Log. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 21 3. Logout—log out of your IP Deskphone. 4. Check For Updates—check for the latest software and configuration update for the IP Deskphone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 22: Key Press Behavior
The behavior of the IP Deskphone when you press a fixed key is as follows. Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch If there is an active established call, the key action applies to this active call. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 23: Avaya 1120E Ip Deskphone Display
Soft keys are always used to perform actions on the highlighted call. Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.
Page 24: Cleaning The Avaya 1120E Ip Deskphone Lcd Display Screen
IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.
Page 25 [CallFwd] [DND] [Retrve] [More…] • If you press the More… soft key from the first menu list twice, you access the following context- Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 26 2. Audio—use to adjust tones and volume settings, access the Codecs menu, and to configure a USB headset. Press the Audio context-sensitive soft key to access the following features: Tones Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 27 • Search devices (IP Deskphone searches the Bluetooth devices and lists the discovered devices in the Found field. • To set an active device, select Set. • To pair with a found device, select Pair. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 28 • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 29: Idle Display Screen After Dial Pad Input
After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 30: In-Call Context-Sensitive Soft Keys
The Conf context-sensitive soft key behaves like the NewCall context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 31 The NewCall context-sensitive soft key behaves like the Conf context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 32 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 33: Navigation Keys
IP Deskphone is locked with a password protected screensaver. Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 34 • Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox. Operates like the Back context-sensitive soft key. Press the up or down arrows on the Navigation Key Cluster to: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 35: Using A Usb Mouse
To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules. Available IP Deskphone call features The IP Deskphone is designed to be supported by various call servers.
Page 36: Security Features
The following figure is an example of a secure connection when you are on an active call. The security icon is visible on the IP Deskphone screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 37 Security features Figure 7: Example of a secure connection during an active call Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 38 Introduction to the Avaya 1120E IP Deskphone Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 39: Chapter 4: Installing The 1120E Ip Deskphone
Your IP Deskphone is designed for use in an indoor environment only. Caution: Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1120E IP Deskphone can result. Connecting the components Install your IP Deskphone by completing the following procedures in the order listed: •...
Page 40 Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone. Figure 9: Wall-mount lever Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 41: Removing The Stand Cover
Connecting the components Warning: Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in Wall mount lever on page 40, to release the base and pull it away from the IP Deskphone.
Page 42: Connecting The Handset
2. Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the headset symbol. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 43: Selecting The Headset Tuning Parameter
Connecting the components Selecting the headset tuning parameter Follow this procedure after the 1120E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset. You can select a headset from the following list of supported headsets.
Page 44: Installing Additional Cables
IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ-45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided). Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 45 — Method A. You need to remove the IP Deskphone from the wall to adjust the lower screws. 5. When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 46 Ensure the IP Deskphone is securely locked in position. Note: To add an Expansion Module for Avaya 1100 Series IP Deskphones, see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Software) User Guide (NN43110-301).
Page 47: Entering Text
1. To enter the first character, press the dialpad key 6. 2. Pause briefly. 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 48 Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 49: Configuring The Dialpad To Alphanumeric Dialing
Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode. Avaya 1120E IP Deskphone with SIP Software User Guide...
Page 50: Entering Text Using The Usb Keyboard
Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 51 Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 52 Installing the 1120E IP Deskphone Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 53: Chapter 5: Accessing The Avaya 1120E Ip Deskphone
Chapter 5: Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on Whenever you log on to your Avaya 1120E IP Deskphone, you must do the following: •...
Page 54: Automatic Login
Automatic login Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.
Page 55: Password Protection For Domains
Edit context-sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 56: Selecting A Language
User Login screen. Logging on to your Avaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: •...
Page 57 • Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input. • Use the dialpad to enter your authentication ID login at the prompt. • Press the Login context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 58: Configuring The Duration Of The Login
Permanent. A login confirmation screen appears. • Press the Timed context-sensitive soft key to open a screen to configure a maximum time to remain logged in. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 59: Logging On To Multiple User Accounts
Logging on to multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on...
Page 60: Timed Logoff While Ip Deskphone Is Idle
Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 61: User Profile
• Call Ignore action (local/network) • Search method (Name, First character, Index) • User Presence selection • Dialing pattern default (alpha/numeric) • Address Book entries • Call Inbox and Call Outbox entries Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 62: Overwriting Your Personal Address Book
In case of login failures, the IP Deskphone displays the message Failed to login user and then automatically returns to the login screen. Figure 14: Logon confirmation screen Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 63: Logging Off From The Ip Deskphone
IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically. By logging off of a secondary account, you remove the selected secondary account from the autologin list. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 64: Making An Emergency Call
Accessing the Avaya 1120E IP Deskphone Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...
Page 65: Location Information
IP Deskphone is first plugged in to the network and then stores it. To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key. Figure 15: Phone information menu Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 66 Accessing the Avaya 1120E IP Deskphone Figure 16: Phone location display You can obtain location information only if it has been configured on your system. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 67: Chapter 6: Configuring The Avaya 1120E Ip Deskphone
Chapter 6: Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 68: Configuring The Backlight
Display menu. • Press the Cancel context-sensitive soft key to keep the existing configurations and return to the Display menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 69: Creating The Idle Screen Text Display
• Press the Save context-sensitive soft key to save the idle screen text display. • Press the Back context-sensitive soft key to keep the existing screen display text and return to the Display menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 70: Configuring Menu Auto Back-Out
• 10 min • 5 min • 2 min • 1 min • 30 sec • 15 sec Note: The Never option turns off Menu Auto back-out. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 71: Selecting A Ring Pattern
Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. 3. Choose one of the following: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 72: Adjusting The Volume
A sliding scale appears on the LCD screen display when you adjust the volume. The following figure shows how to adjust the volume. Figure 17: Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 73: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
To adjust the volume of the handset: 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handset. 2. To adjust the handset volume use one of the following methods: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 74 Volume - fixed key to decrease the handset volume. Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 75 • Press the Set context-sensitive soft key to set the selected volume and return to the Voice menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Voice menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 76: Adjusting The Paging Ring Volume
The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 77: Selecting The Date And Time Format
Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 78 You can select a time zone for your IP Deskphone. To select a time zone: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. 2. Press the Change context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 79 You can select the time zone format for your IP Deskphone. To select a time format: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. 2. Press the Change context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 80: Usb Headset
Format menu. USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.
Page 81: Headset Menu
On the IP Deskphone, after you select Prefs > Audio > Headset Selection, use the Headset screen to select the desired headset and corresponding functional parameters. The following figure displays the Headset screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 82 IP Deskphone to run in generic mode 1 operation, supporting both USB audio and HID commands. The configuration is ignored for non-supported USB headsets. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 83: Presence Of Usb Headset
USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset. The following figure is an example of the USB Headset setting screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 84: Audio Format Selection
After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only). If the headset Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 85: Generic Usb Headset
USB headset is used in an active call. Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Page 86 Deskphone sends an alerting event to the adapter. The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone. Caller ID Information Not applicable. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 87 Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. The following table lists the Avaya USB adapter key mappings. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 88: Third-Party Usb Headsets With Hid
• Plantronics CS50/CS60 Wireless USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
Page 89 After a call is answered, audio data flows between the IP Deskphone and the headset through the USB. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 90 Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 91: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine
The adapter sends the CLID to the attached analog device for display. Call Answer You can answer an incoming call by pressing the Headset key on the IP Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 92 IP Deskphone operation. Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 93: Chapter 7: Making A Call
• Press the Line feature key • Lift the handset • Press the Headset fixed key • Press the Handsfree fixed key The IP Deskphone produces a dial tone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 94: Making A Call Using On-Hook Dialing
You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 95: Using Handsfree Calling
The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: 1. Lift the handset. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 96: Using Call Subjects
Whenever you initiate a call by using off-hook dialing, the Subject context-sensitive soft key appears as an option to use. You can select a Call Subject from a list or create a new Call Subject to send. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 97 • Press the Back context-sensitive soft key to return to the previous menu. Note: When you select a subject from this list, it appears on the screen before you send the call. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 98 Call Subject. Note: Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 99: Managing Call Subjects
Call Subject. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 100: Deleting A Call Subject
• Press the Ok context-sensitive soft key to confirm the deletion of the Call Subject. • Press the Back context-sensitive soft key to not delete the Call Subject and return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 101: Editing A Call Subject
• Press the Save context-sensitive soft key to confirm the changes. • Press the Back context-sensitive soft key to return to the previous menu without editing the Call Subject. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 102 Making a call Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 103: Chapter 8: Receiving A Call
Ignoring an incoming call on page 110. • Receive an intercom call. See Receiving intercom calls on page 112. • Receive paging calls. See Receiving paging calls on page 112. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 104: Answering An Incoming Call
1. Press the Redrct context-sensitive soft key to redirect an incoming call. The LCD screen prompts you to enter an address to which you want the call directed. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 105 Call Inbox. • Press the Shift/Outbox fixed key to choose a SIP address from the Call Outbox. 3. Press the Up/Down navigation key to highlight a SIP address contact. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 106: Declining An Incoming Call
• Press the Up/Down navigation key to highlight a Decline Call Reason. • Press the New context-sensitive soft key to create a new decline reason to send. For more Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 107: Creating A New Call Decline Reason During An Incoming Call
2. Press the New context-sensitive soft key to create a new custom decline reason. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 108: Managing Call Decline Reasons
Feature Options, and then choose Call Decline Reasons from the menu. 2. Press the Add context-sensitive soft key to add a new Call Decline Reason to the list of available Call Decline Reasons. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 109: Delete A Call Decline Reason
• Press the Ok context-sensitive soft key to confirm the deletion of the Call Decline Reason. • Press the Back context-sensitive soft key to return to the previous menu without deleting the Call Decline Reason. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 110: Edit A Call Decline Reason
You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 111 • Press the Ignore context-sensitive soft key to terminate an incoming call. • Press the Goodbye fixed key when you are not on an active call. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 112: Receiving Intercom Calls
• If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 113: Chapter 9: The Address Book
To view information about a contact, use the navigation button to highlight a name, and then press the View soft key. The name, SIP address, and designation of the contact as Friend or not is displayed, as shown in the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 114: Initiating A Call From The Address Book
1. Press the Directory fixed key to select a contact from the Address Book to call. 2.Press the Up/Down navigation key to highlight a contact on the list. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 115: Adding A Contact To Your Address Book
Adding a contact to your Address Book You can add a new contact to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: •...
Page 116 • Press the Back soft key to return to the previous menu. 7. Press the Ok soft key to complete the entry and return to the Address Book menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 117: Editing A Contact In Your Address Book
6. Choose one of the following: • Press the Next soft key to continue. • Press the Back soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 118 Down navigation key to highlight the contact you want to delete and press the View soft key. 2. Press the Edit soft key to access the contact information. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 119: Copying Information To The Address Book
Address Book and press the Copy fixed key. A new screen appears offering the following destinations for the contact information: • 1. Address Book • 2. Speed Dial Key Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 120 SIP address for the contact. Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 121: Searching For A Contact In The Address Book
• 1st Character Search (performs a search based on the first character you enter; not case- sensitive). • Name Search (performs a search based on the name you enter; not case-sensitive). Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 122 The Address Book To change the method the Avaya 1120E IP Deskphone uses to search: 1. Press the Prefs soft key, and select Misc Options > Search Method. 2. Press the Change soft key. 3. Press the Up/Down navigation key to highlight the...
Page 123: Using The Search Feature
5. Choose one of the following: • Press the Search soft key. • Press the Back soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 124: Using Global Search
You can perform a Global Search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 125 Address book. Press the Save soft key to accept the entry. Press the Yes soft key or the No soft key to designate whether the new entry is a friend. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 126 • Press the New soft key to return to the search menu and begin a new search. • Press the Back soft key to return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 127: Chapter 10: Call Inbox
Call Inbox while the IP Deskphone is idle. Figure 24: Call Inbox while IP Deskphone is idle Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 128: Managing Calls In The Call Inbox While Not On A Call
• Press the Missed context-sensitive soft key to toggle the view filter from the All context-sensitive soft key to the Missed context-sensitive soft key. See Managing missed calls on page 130. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 129 • Press the Handsfree fixed key. Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 130: Viewing The Details Of A Call In The Call Inbox
When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen. The new calls are stored as missed calls. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 131: Missed Calls Notification
You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. The following figure displays the Message options screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 132 • Press Manual to change Missed Call Notification Message clearing mode • Press Auto to change Missed Call Notification Message clearing mode Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 133: Initiating A Call From The Call Inbox
Accessing the calls in your Call Inbox during a call on page 135. To initiate a call from the Call Inbox: 1. Press the Msg/Inbox fixed key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 134: Deleting Calls In Your Call Inbox
When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 135: Accessing The Calls In Your Call Inbox During A Call
Call Inbox. 2. Choose one of the following: • Press the Select context-sensitive soft key to initiate a call to the highlighted caller. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 136 This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the in-call screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 137: Chapter 11: Call Outbox
• Idle. For more information, see Initiating a call from the Call Outbox on page 139. • Active. For more information, see Accessing the calls in your Call Outbox during a call page 141. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 138: Managing Calls In The Call Outbox While Not On A Call
For more information, see Deleting calls from your Call Outbox on page 139. 5. Press the Exit context-sensitive soft key to return to the idle screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 139: Initiating A Call From The Call Outbox
• Press the Headset fixed key. • Press the Handsfree fixed key. 5. Press the Call context-sensitive soft key. Deleting calls from your Call Outbox You can delete calls from your Call Outbox. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 140: Viewing The Details Of A Call In The Call Outbox
• Press the No context-sensitive soft key to return to the Outbox. Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 141: Accessing The Calls In Your Call Outbox During A Call
You can access the calls in your Call Outbox during an active call. To access the calls in your Call Outbox during a call: 1. To access the calls in your Call Outbox during a call, press the Call Outbox key Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 142 This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the Incall screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 143: Chapter 12: Instant Messaging
An IM pop-up does not occur if you are navigating the IM screens or navigating the menu structure in general. When this exception occurs, the IM goes directly to the IM Inbox, and the blue LED activates. The following figure shows the IM pop-screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 144 2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). 3. Press the Select context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 145: Configuring Im Audible Alert
• Press the On/Off context-sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 146: Composing An Instant Message
2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 3. Use the dialpad to enter the address of the contact. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 147: Instant Message Inbox/Outbox
IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread Read Related topics: Accessing Instant Messages on page 147 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 148: Viewing The Content Of An Instant Message
• Initiate a call to the contact. See Initiating a call from an Instant Message on page 150. • Delete the Instant Message. See Deleting an Instant Message on page 150. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 149: Replying To An Instant Message
• Press the Send context-sensitive soft key to send the IM when it is complete. • Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 150: Initiating A Call From An Instant Message
To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox, complete the necessary steps in the following procedure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 151 • Press the Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. • Press the Back context-sensitive soft key to return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 152 Instant Messaging Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 153: Chapter 13: While On An Active Call
Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 154: Call Waiting
You can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see Receiving a call on page 103. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 155: Placing A Call On Hold
• Press the Hold fixed key. Releasing a call on hold You must retrieve a call from hold before you can end it. To release a call on hold: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 156: Multiple Calls On Hold
Figure 30: Multiple calls In-call display screen with context-sensitive soft key menu list The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 157 [Trnsfer] [RlsCall] [Join] [More...] • If you press the More… context-sensitive soft key from the first menu list twice, you Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 158 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 159 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings—use to modify the following: • Call Settings Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 160 To release a call on hold: You must make a held call the active call before you can release it. 1. Press the Up/Down navigation key to highlight a call on hold. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 161: Using 3-Way Calling
3-way Call from the menu. The IP Deskphone joins the two calls and creates a new call that appears on the LCD screen as 3-way Call] . See the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 162: Configuring A Conference Call
Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 163: Ad Hoc Conferencing When Connecting To The Call Server
Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 164 • Done—to confirm the details. The following figure shows the Domain screen with conference parameters, including the conference URI and the maximum number of ports available for ad hoc conferencing. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 165: Edit Domain Page
<conferenceURI> : <Max Ad hoc Ports>. Note: An admin password is required to access the Edit Domain page. The following figure displays the Edit Domain screen with the conference details. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 166 • Save—to save the updated value to the system configuration file. • abc (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 167: Transferring A Call
• Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select soft key. 4. Choose one of the following: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 168 2. Press the abc/123 soft key to toggle between numeric and alphabetic input and enter the Voice Mail ID, extension, or external number by using the dialpad 3. Press the Trnsfer soft key again. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 169: Using The Park Call Feature
IP Deskphone. • When you park a call to the server, the server returns a retrieval code. You must enter the code to retrieve the call from park. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 170: Using Park Call
3. Use the Dialpad to enter the user name to whom you are parking the call. 4. You can do one of the following: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 171: Retrieving A Parked Call
• Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 172 While on an active call Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 173: Chapter 14: Additional Features
• Check the presence status of a friend. • Initiate a call to a friend. • Send an IM to a friend. • Edit the information about a friend. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 174: Accessing Your Friends List
• Press the Edit context-sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 175 • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive soft key while viewing the Address Book. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 176: Editing Information Of A Friend
Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 177 To remove a contact from the Friends list, press the Delete context-sensitive soft key. This completely removes the contact from your personal Address Book. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 178 9. Press the Ok contact-sensitive key to return to the Friends list. Deleting a contact from Friends list To delete a contact from your Friends list: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 179 Address Book. 4. Choose one of the following: • Press the Ok context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 180: Feature Keys
You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys, see Feature key programming on page 181. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 181: Feature Key Programming
Feature keys The following figure shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 38: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu.
Page 182 The Program Key screen opens as shown Figure 39: Feature key details page 183. 2. Press the Back context-sensitive soft key to return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 183 Forward, and Send IM. Note: If you to try to view a feature key that is not programmed, the IP Deskphone displays the message: Program Key Not Available (Key is empty). Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 184 Figure 40: Edit feature key screen page 185. 2. Press the Back context-sensitive soft key to return to the previous screen. The following figure shows the “Edit feature key” screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 185 • Presence 3. Choose one of the following: • Press the Select soft key to choose a service. • Press the Back soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 186 To program a Speed Dial feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Select Speed Dial. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 187 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 188 1. Press the Select soft key. 2. Select Call Forward. 3. Use the dial pad to enter a key label. 4. Press the Next soft key to continue. 5. Select a User. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 189 To program a Do Not Disturb feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Select Do not disturb. 3. Press the Select soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 190 To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Select Send IM. 3. Press the Select soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 191 To program a Presence feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Press the Up/Down navigation key to highlight one of the following: • Connected • Unavailable Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 192 Worship Performance Unknown Note: You can create your own Presence message to appear on screen, which become available when you program a feature key as a shortcut. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 193: Remove A Programmed Feature Key
• Use the dialpad to select the Feature key that you want to view and then press the Edit context-sensitive soft key. The Program Key screen opens as shown Figure 40: Edit feature key screen page 185 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 194: Feature Key Autoprogramming
Deskphone configuration. If you attempt to use the autoprogram feature (Bulk context- sensitive soft key) for a feature that is not available to you, the IP Deskphone displays the message: This feature is disabled. Contact your provider. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 195 Remove all programmed feature keys by using the Bulk context-sensitive soft key: To remove all programmed feature keys, or an individual programmed feature key, by using the Bulk context-sensitive soft key: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 196 Remove context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and press the Remove context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 197: Soft Key
The Program Key screen opens listing all the feature keys. See Feature key screen on page 180. 3. Press the All context-sensitive soft key to remove all the programmed feature keys. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 198: Creating A Feature Key Using The Copy Key
1. Open your Address Book, Call Inbox, or Call Outbox, highlight the entry you want to use for the feature key, and then press the Copy key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 199 • Speed Dial — see To program a Speed Dial feature key: on page 186 • Call Forward — see To program a Call Forward feature key: on page 188 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 200: Using Call Forward
When the address or subject line is long, you can scroll by using the left and right navigation keys. The following table describes the Privacy setting and the display for a forwarded call on the IP Deskphone Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 201 • If the Call Forward Notification is activated, press the Off soft key to deactivate the feature. Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 202: Activate Call Forward
• Press the Disable soft key to deactivate Call Forward and return to the Services menu. • Press the Back soft key to cancel deactivating the Call Forward and return to the Services menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 203: Configuring Do Not Disturb
Services menu. Disable Do Not Disturb To disable Do Not Disturb: 1. Choose one of the following: • Press the Disable context-sensitive soft key to configure Do Not Disturb. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 204: Configuring A Presence State
Presence state. • Press the Back context-sensitive soft key to return to the Services menu. 3. Press the Up/Down navigation key to highlight either: • Connected • Unavailable Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 205 • Performance • Permanent Absence • Playing • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship • Unknown Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 206: Adding A New Presence State Message
You can add a new Presence state message. To add a new Presence state message: 1. Press the Presnce context-sensitive soft key (press the More.… context-sensitive soft key until Presnce appears). Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 207: Configuring Privacy Settings
You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone. You can restrict the name, SIP address, or both from appearing on the screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 208: Incoming Call Privacy
You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 209: Multiple Appearance Directory Number
MADN SCA group causes all the IP Deskphones to ring. Also, any user of the MADN SCA group can join a call initiated from any of the IP Deskphones of that group. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 210: Audio Codecs
Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls. To change the codec while on the call, select Audio > Change codec, and then press OK. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 211: Audio Codec Selection
You can reorder the preferences, and the changes to the ordering are saved. PC Client softphone interworking with the IP Deskphone An Avaya soft client application such as one-X Communicator or one-X Agent Desktop can create a shared control session with the 11xx/12xx IP Deskphone. To enable shared control, configure the soft client application with option “Outgoing Calls”...
Page 212: Answer-Mode Settings
• Change — to open the Allow Mode Settings page if option 1 is selected. Allows you to open the Allow Domain page shown if option 2 is selected. • Back — to return to the Feature Options page. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 213: Automatic Remote Software Updates
Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 214: Busy Lamp Field
The monitored IP Deskphone is busy on a call Note: If you have the required permissions you can answer a call placed to a monitored IP Deskphone. To answer, press the flashing Ringing button. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 215: Chapter 15: Multiuser
After you are logged in, the IP Deskphone displays the Idle screen. You can configure up to five profiles. If the limit is exceeded, then the least recently used profile is automatically deleted. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 216: Additional Logins
If the automatic login feature is disabled, then the automatic login does not occur. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 217: Logging Out
The list of programmed feature keys is part of the IP Deskphone profile. As a result, logging out of one primary account and logging in on a different account could change the set of feature Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 218: Secondary Account Logout
IP Deskphone assumes that all accounts have lost their connection to the server. When you reconnect the cable, the IP Deskphone proceeds to re-register all accounts starting with the primary account. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 219: Upgrade Impacts To User Profiles
Example: An Avaya 1120E IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. • user1@domain1.com •...
Page 220: Line Keys
You can select a different available line key for secondary accounts during the login process The following figure shows the Avaya 1120E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts.
Page 221: Making A Call
Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 222: Receiving A Call
Joining calls into a specific conference always uses the conference server of the primary account. Accounts which cannot access the server cannot join the conference. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 223: Instant Messages
After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated. The following figure shows two examples of the 1120E IP Deskphone — with one call and multiple calls.
Page 224: Modifying Settings
Voice Mail Settings is located under Prefs > User Settings. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 225: Remembering Settings After Logout
Instant Message keys always use the primary account, because IM support is disabled for secondary accounts. Related topics: Inbox, Outbox, IM log on page 226 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 226: Inbox, Outbox, Im Log
Select, then press Send, then the line key that was originally pressed determines the account. Address books Each profile contains a local address book, which is independent from all network address books. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 227: User Status
Activating DND for a specific account automatically causes calls to that account to be rejected with a busy indication; however, calls to other accounts can be received. When DND mode is Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 228: Call Forwarding
• If you select the forward all option, then all accounts are configured in Call Forward mode using the provided target. DND mode is deactivated for all accounts. If accounts are Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 229: Presence
• If the account is already configured to the programmed presence state, then the account is configured back to the Connected presence state. • If not, the account is configured to the programmed presence state. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 230: Notifications
These spontaneous notifications do not indicate which account is affected by the event. In such cases, the affected account is indicated by the message itself. The following figure shows per-account notification on the IP Deskphone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 231: Account Selection
In all cases, pressing the line key of an account highlights the corresponding item in the account list. If no selection is made in a certain amount of time, then the operation is cancelled. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 232 Multiuser Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 233: Chapter 16: Advanced Features
To view information about the USB port, press the USB context-sensitive soft key after you access the Phone Information screen. To view information about E911, press the E911 context-sensitive soft key after you access the Phone Information screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 234: Accessing The Services Menu
To access the services menu: Press the Services hard key. The Avaya 1120E IP Deskphone displays the following menu: 1. Search Use to perform local/global search. 2. Login Use when the call server supports multiple user logons only.
Page 235: Resetting The Ip Deskphone
Use this feature to log out and reregister to the server. To reset the IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone. 2. Press the Select context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 236: Erasing The User Data
The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles — user profile settings 2. Sounds — downloaded tones or audio alerts 3. Languages — downloaded language files 4. Images — downloaded image files Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 237 4. Use the dialpad to enter your password. 5. Choose one of the following: • Press the Ok context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 238 To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 239 • Press the Back context-sensitive soft key to return to the previous menu. To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 240 • Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 241: Network Menu
In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items. For more information on how to access the Network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600).
Page 242: Usb Flash Drive
USB Port is No then the USB information does not display any USB devices connected. The screen displays the information that the USB port is disabled, as shown in the following figure: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 243 The following figure displays a sample USB information menu with the USB port enabled and selected device locked. Figure 52: USB devices: Phone information screen Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 244: Customizable Banner For Login
The Phone Information — Details screen displays the Primary user, Primary domain, MAC address, and IP address of the IP Deskphone. The contents of this screen include user and Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 245 IP Deskphone. It is an optional item in the IP Deskphone information. To dismiss the Phone Information - Details screen and return to the previous display, press the Back context-sensitive soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 246: Screensaver/Screen Lock
The following figure shows the Screensaver settings screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 247 Press Select to select the currently highlighted setting. Press Back to exit the Screensaver menu. Mode The Screensaver Mode screen allows you to enable or disable the screensaver/lock. The following figure shows the Mode setting screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 248 Some options may not appear, depending on configuration. Disable: Disabling the Screensaver displays a message confirming your selection. The following figure displays the Screensaver Disabled message screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 249 Figure 59: Screensaver enabled message Note: If the device configuration does not allow the use of a password-free screensaver, this menu option is not available to you. Enable (with password): Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 250 After the screensaver is enabled, and if the IP Deskphone is idle for the defined delay/time interval, then the screensaver takes control of the IP Deskphone. The following figure shows the phone display with locked screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 251 Picking up the handset and dialing digits activates the line function display for emergency calls only. If you try to place an outgoing call, a message is displayed and the screensaver starts again. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 252 Images for the IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1120E is 240 x 88. To configure images to be displayed as a slideshow, choose Prefs > Display > Display Screensaver >...
Page 253: Background Image
The Images screen appears and displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone. An example is shown in the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 254 An example is shown in the following figure. Figure 65: Background image confirmation screen 4. Press OK to confirm the selected image as the background image or press Cancel to cancel the selection. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 255: Service Package Group Support
View the existing groups you have in your Address Book on page 258 Add a new contact to your Address Book on page 259 Add a new group on page 262 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 256: Bulk-Create Feature Keys Based On An Existing Directory Address Book Group
You can choose one of the following options: • Speed Dial • Send IM • Call Forward Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 257: View Existing Groups In Your Address Book If You Selected Groups
To view existing groups in your Address Book if you selected Groups: 1. Press the Up/Down navigation key to highlight the source data (group) for the bulk key creation. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 258: View The Existing Groups You Have In Your Address Book
• Press the Back context-sensitive soft key to return to the dismiss the screen and return to the main address book screen. 5. Press the Up/Down navigation key to highlight the required entry. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 259: Add A New Contact To Your Address Book
To add a new contact to your Address Book: 1. When the IP Deskphone is in the idle mode, press the Directory fixed key to access your Address Book. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 260 SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 261 • Press the Add context-sensitive soft key to add a new group (invokes the add group screen). • Press the Back context-sensitive soft key to dismiss the screen and return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 262: Add A New Group
The contents of the Speed Dial List varies, based on the current call state of the IP Deskphone and the type of speed dial list entry configured. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 263 If the Speed Dial List is empty, or results in being empty due to context-sensitive hiding of contents, an error message displays stating There are no Speed Dials currently available. Related topics: Speed Dial List screen on page 264 Auto-Retrieve flag on page 264 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 264: Speed Dial List Screen
IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 265: Usb Flash Memory Device Support
After you select the File Manager menu by choosing the Services menu, you can navigate to the IP Deskphone file system and any USB drives attached. From there, you can either copy Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 266 USB drives that are available. After you select one of the items, the contents of that device (folders and files) appears; .. allows you to navigate back to the Select Device screen. The following figure is an example of the Select Device screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 267 The following are the options available for the Select Device screen: • Select — to enter the selected device. • Exit — to dismiss the file manager and return to the Services menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 268 After you select the device to which you want to navigate, the device file structure is displayed; some examples are shown in the following figures: Figure 71: Examples of file manager device browsing screens Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 269 USB flash memory device support Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 270 The following figure displays the screen to select the destination folder. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 271 The following are the options available for the Select Destination screen. • OK — to go to the screen where you select a folder. • Back — to return to the previous screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 272 After you have confirmed that you want to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in the following examples: Figure 73: Select Destination screen Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 273 USB flash memory device support Note: The context-sensitive soft keys change based on the selected item on the screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 274: File Manager
Files having unknown extensions are not available for any action. The IP Deskphone attempts to perform actions only for file types and extensions it recognizes. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 275: Usb Scenarios
After a file is selected, there can be multiple reasons why the copy action cannot complete. The file size may exceed allowed limits, there may not be enough space on disk, a file with the Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 276 If file copying cannot complete due to insufficient space on the USB device, or due to the selected file type not being enabled in the File Manager (device configuration), then an error message is displayed on the screen. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 277: Chapter 17: Visual Indicators
Incoming/Outgoing call (phone ringing) On the phone On hold Missed call Table 17: Display screen icons — Feature button icons Component Icon Do Not Disturb Call Forward Speed Dial list Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 278 Incoming Call Missed, New Incoming Call Missed, Reviewed Table 20: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 279: Visual Alerter/Message Waiting Indicators
Messages are in the Inbox Instant Message pop-up appears Steady blue light until the Instant and a new Instant Message Message is reviewed or you press received the Exit soft key. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 280 Visual indicators Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 281: Chapter 18: Multi-Level Precedence And Preemption
The precedence levels are: • Routine • Priority • Immediate • Flash • Flash-Override Related topics: Other MLPP service features on page 282 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 282: Other Mlpp Service Features
• Make a call by using an entry in the inbox or outbox call logs. • Make a call from the personal and global Address Book, or from your Friends list. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 283: Making An Mlpp Call By Going Off-Hook
Prec soft key. Note: You can press the Goodbye key at any time to disconnect from the call. 1. Go off-hook and press the Options soft key. See the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 284 2. Use the up and down navigation keys to select Precedence Level and then press the Select soft key. The Precedence Level screen is displayed. An example is shown in the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 285 The Redial soft key only appears if a number or address was previously entered When either Send or Redial is pressed, the IP Deskphone places the call and displays the outgoing call. An example is shown in the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 286: Making An Mlpp Call Using Inbox/Outbox, Address Book, And Friends List
Making an MLPP call from a received Instant Message 1. Navigate to the Instant Message (IM) inbox by pressing the Msgs context-sensitive soft key; then select Instant Messaging from the menu. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 287 4. Press the Call soft key. The IP Deskphone displays the off-hook screen containing the address in the idle screen and the precedence option, as shown in the following example. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 288: Making An Mlpp Call By Using A Programmed Speed Dial Key
Figure 84: Off-hook speed dial screen 3. Press the Prec soft key and navigate to the desired precedence. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 289: Incoming Calls With Precedence
The display cycles between the two every six seconds. An example is shown in the following figure. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 290: Call Transfer With Precedence
To enable this, the precedence selection screen is displayed after you select a consultative transfer. For information on making a consultative transfer, see Transferring a call on page 167. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 291: Multiple Calls
(if Call A has ended. If not, Caller B hears a Busy signal, since call appearances are limited to two.) 4. If Caller B’s call is answered, then the call from Caller C is displayed (if Caller D has hung up). Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 292: Preemption
3. The new preemption precedence call screen is displayed. An incoming call is ringing 1. The preempting call presents with the appropriate ringing. 2. The new preemption precedence call screen is displayed. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 293 Call state Preemption behavior While on an active call/music on hold 1. Preemption tone is played through the handsfree speaker. 2. The active call is removed. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 294: Call Origination Busy
IP Deskphone goes back to the idle state. If you place an outbound call, and that outbound call rings or receives a busy signal, any incoming call that was not presented is then presented. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 295 Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 296: Re-Authorization
When the Re-authorization feature is enabled, your password is changed by the administrator, and you are trying to place a call, you can enter your new password, when prompted, without having to log out of your IP Deskphone. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 297: Feature Interactions With Mlpp
The MLPP user cannot log on until the other user is logged off. Speakerphone Available only for 911 calls when the Speakerphone Exclusive to 911 Emergency feature is enabled. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 298 Multi-Level Precedence and Preemption Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 299: Chapter 19: Third Party Terms
Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we will provide upon request a complete...
Page 300: Gnu
License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 301 Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs;...
Page 302 License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 303 Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-...
Page 304: Zlib
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 305: Libpng
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
Page 306 Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1. The origin of this source code must not be misrepresented. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 307: Kern_Random
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source. 3. This Copyright notice may not be removed or altered from any source or altered source distribution.
Page 308: Wchar Functions
Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 309: Libjpeg
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 310: T-Rex
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. END OF TERMS AND CONDITIONS Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 311: Glossary
200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable normally has four pairs of copper wire. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 312 The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules.
Page 313 SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send instant messages (IMs) and to initiate calls. Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 314 Visual Alerter/ This is an LCD or an LED signal that flashes to indicate that a message Message Waiting is waiting or when the ringer is ringing. Indicator Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 315: Index
Bulk context-sensitive soft key ....Composing an Instant Message ....... Bulk, Remove individual programmed feature keys by Conference call, configuring ........using the Bulk context-sensitive soft key ..Conferencing, ad hoc ..........Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 316 ............. Feature key autoprogramming ......... Instant Message automatic pop-ups ......Feature key programming ........Instant Message Inbox/Outbox ......... Feature key, remove programmed key ..... Instant Message, composing ........Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 317 Outgoing call privacy ..........MLPP, making a call by using a programmed speed dial Overwriting your personal Address Book ....key ............... MLPP, Making a call from a received Instant Message ..............Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...
Page 318 Ring tone, Copying the ring tone from the IP Deskphone Voice Mail Settings, multiuser ........to the USB drive .......... Root screen .............. While on an active call ..........Screensaver/screen lock .......... Avaya 1120E IP Deskphone with SIP Software User Guide November 2013...

Avaya 1120E User Manual

Chapter 1: Revision History

Chapter 2: Regulatory and Safety Information

Chapter 3: Introduction to the Avaya 1120E IP Deskphone

Chapter 4: Installing the 1120E IP Deskphone

Chapter 5: Accessing the Avaya 1120E IP Deskphone

Chapter 6: Configuring the Avaya 1120E IP Deskphone

Chapter 7: Making a Call

Chapter 8: Receiving a Call

Chapter 9: The Address Book

Chapter 10: Call Inbox

Chapter 11: Call Outbox

Chapter 12: Instant Messaging

Chapter 13: While on an Active Call

Chapter 14: Additional Features

Chapter 15: Multiuser

Chapter 16: Advanced Features

Chapter 17: Visual Indicators

Chapter 18: Multi-Level Precedence and Preemption

Chapter 19: Third Party Terms

Glossary

Index

Quick Links

Related Manuals for Avaya 1120E

Summary of Contents for Avaya 1120E