Avaya J159 User Manual
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Avaya J159 User Manual

Open sip environment
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Physical Layout of a J159 Ip Phone
Table of Contents
Using Avaya J159 IP Phone in an Open
SIP environment
Release 4.0.5
Issue 1
April 2020

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  Also See for Avaya J159

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  Summary of Contents for Avaya J159

  • Page 1 Using Avaya J159 IP Phone in an Open SIP environment Release 4.0.5 Issue 1 April 2020...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 • Please only use the connecting cables, power cord, and television reception, which can be determined by turning the AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
  • Page 5 Device Usage Consent interference by one or more of the following measures: By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use • Reorient or relocate the receiving antenna.

  • Page 6: Table Of Contents

    Chapter 7: Call-related features..................... 35 ..................... 35 Muting and unmuting a call ................35 Placing a call on hold and resuming the call April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 7 DND icons ....................56 Activating the screen saver ......................56 Anonymous Call Block ......................56 BroadWorks Anywhere ..............57 Enabling and disabling BroadWorks Anywhere April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 8 ..................... 81 Making a blind transfer .......................... 82 Call Waiting ..............82 Enabling and disabling the Call Waiting feature ......................... 82 Distinctive Ringing April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 9 ACD call information ............. 103 Viewing the ACD call information from the call details ......................104 Setting the agent state ......................... 104 Agent state April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 10 ..................... 126 Changing the screen saver ............126 Changing the screen saver for the secondary display ..................126 Setting the screen saver details April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 11 ............141 Finding documents on the Avaya Support website ................. 141 Avaya Documentation Center navigation ....................143 Viewing Avaya Mentor videos ..........................143 Support April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 1: Purpose

    Chapter 1: Purpose This document describes how to use Avaya J159 IP Phone features in an Open SIP environment. This document is intended for people who want to learn how to use Avaya J159 IP Phone features and capabilities. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 13: Chapter 2: Phone Overview

    Chapter 2: Phone overview Avaya J159 IP Phone is intended to be used in business communications. The phone supports up to four call appearances with two lines of call display. Physical specifications • 2 call appearances in Full Screen mode and 4 call appearances in Half Screen mode •...

  • Page 14: Physical Layout Of A J159 Ip Phone

    Physical layout of a J159 IP Phone Name Description Beacon LED Provides visual alerts for the following: • Incoming call • Voice mail Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 15 Left, Right keys Used to navigate on the Secondary Display screen. Mute Used to mute and unmute the outgoing audio. Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 16: Connection Jacks Of A J159 Ip Phone

    13 Connection jacks of a J159 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J159 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 17 PC port is disabled when a Wi-Fi network is used. Headset Jack To connect the headset. Handset Jack To connect the handset. Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 18: Secondary Display

    You can use the following optional components with the phone: • PSAC12R–050 – 5V DC Power adapter • GSPPoE - Avaya 48V PoE power inserter Related links Phone overview on page 13 April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 3: Getting Started

    • Config: To enter the file server address. • Never: To never prompt for the file server address. • Cancel: To cancel the prompt and display the Login screen. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 20: Identifying The Device Type During Phone Boot-Up

    Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1. Set up the phone hardware.

  • Page 21: Logging Out Of Your Phone

    Your administrator sets a limit to the number of incorrect attempts. If you exceeded the limit, the phone temporarily blocks you from attempting to unlock the phone for a period that your administrator specifies. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 22 Getting Started To unlock the phone, press Unlock and enter the PIN or password. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 23: Chapter 4: Navigation

    The directional keys are context-sensitive. Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop- up windows. Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 24: Text Input

    • Displays the new character on the left side of the current character. • Deletes the character on the right side of the cursor when you press Backspac. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 25: Line Keys

    For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key. Main menu The following table lists the Main menu icons used in Avaya J159 IP Phone: Icons Name...

  • Page 26: General Phone Icons

    Navigation General phone icons The following table lists the icons used in Avaya J159 IP Phone: Icon Description Microphone is muted. Missed call on your phone. You can see this icon in the Recents application. Incoming call; indicates you have answered this call. You can see this icon in the Recents application.

  • Page 27: Multiple Level Precedence And Preemption Icons

    Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9. Autodialing feature Multiple Level Precedence and Preemption icons The following table lists presence icons for Avaya J159 IP Phonewith description: Icon Precedence level Description Priority Priority icon for a priority call.

  • Page 28: Wi-Fi Icons

    Navigation Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J159 IP Phone: Icon Description Non-secure Wi-Fi network is detected. Secure Wi-Fi network is detected. Wi-Fi network is out of range or offline. April 2020 Using Avaya J159 IP Phone in an Open SIP environment...

  • Page 29: Chapter 5: Handling Incoming Calls

    Press one of the following: • The Answer soft key • OK The phone puts the first call on hold and moves to the second call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 30: Ignoring A Call

    On the Incoming call screen, press one of the following: • Ignore soft key • + volume button • - volume button The phone turns off the audio alert. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 31: Chapter 6: Handling Outgoing Calls

    • Press Speaker. • Press Headset. 2. Dial the number. Redialing a number About this task You can redial the most recently dialed number. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 32: Making A Call By Using Speed Dial

    3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 33: Making A Call From The Corporate Database Сontacts List

    • Phone screen • Lock screen If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 34: Making An Emergency Call

    • On the Phone screen, press the Emerg soft key, and again press Emerg when the phone prompts you for confirmation. • Dial the emergency number by using the dial pad. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 7: Call-Related Features

    2. To resume the held call, press Resume soft key or Hold button, or press the line key of the held call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 8: Contacts

    The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.). 6. Press Save. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 37: Adding A Contact From The Recents List

    Contacts list without entering the entire name of the contact. Before you begin Ensure that at least one contact is available in the Contacts list. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 38: Viewing The Contact Details

    • To call the contact, press Call. • To edit the contact, press Edit. • To delete the contact, press Delete. • To view more options, press More. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 39: Searching For A Contact

    Use this procedure to merge the phone number of the current contact with the existing local contact. Before you begin Ensure the Contacts list is not empty. Procedure 1. Press Contacts. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 40: Deleting A Contact

    Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Press More. 4. Press Groups. 5. Press NewGroup. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 41: Adding A Contact To The Local Group

    3. Press More. 4. Press Groups. 5. Scroll to the group, and press Members. The phone displays the list of contacts in the group. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 42: Assigning A Ringtone To A Contact

    You can add frequently used LDAP contacts to your local Contacts with the help of the +Contact soft key. You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 43: Setting Ldap Directory As The Contact Search Source

    \2c for commas and \2p for spaces. Before you begin Set LDAP directory as the contacts search source. Procedure 1. Press Contacts. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 44 8. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected LDAP contact. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 45: Chapter 9: Recents

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 46: Deleting A Call Record From Recents

    • Delete: To delete the entry. The phone deletes the number from the call history list. • Cancel: To cancel and return to the previous menu. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 47: Clearing The Recents List

    4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 48: Chapter 10: Conference Calls

    You can use the conference button to add participants to an active call and set up a conference call. The conference button on the phone provides you quick access to use the conference feature. Before you begin Start a call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 49: Adding A Person On Hold To A Conference Call

    During an active call, navigate to an existing held call and, press Conference button. The held call is connected to the conference call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 50: Putting A Conference Call On Hold And Resuming A Call

    Use this procedure to view the details of the participants on a conference call. If you cannot, it might be due to the server on which your extension is configured. Contact your system administrator. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 51 4. When the person answers, press Join or OK or Conference button. 5. Press Add or Conferenceand repeat the steps to add another person to the conference. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 52: Chapter 11: Advanced Features

    The following actions can be performed by pressing these keys: • Transferring an active call to the selected user immediately or after talking to this user first April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 53: Making A Call Transfer With A Shortcut Key

    3. (Optional) If the user does not answer the BLF shortcut transferred call, press one of the following in the Incoming Call screen: • Pickup: to answer the call on your phone. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 54: Making A Conference Call With A Shortcut Key

    • Scroll to the required BLF, Autodial line or contact, and press Park. The call is parked to the selected user, and you are available for a new call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 55: Activating Do Not Disturb

    3. Scroll to DND feature, and press Config. 4. For the Ring reminder setting, press Toggle to activate the ring reminder. 5. Press Save. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 56: Dnd Icons

    Advanced features DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone icons DND ring reminder Activating the screen saver Procedure 1. Press Main menu. 2. Press Applications. 3. Scroll down to Activate screen saver, and press Select.

  • Page 57: Enabling And Disabling Broadworks Anywhere

    BroadWorks Anywhere feature. Procedure 1. Press the Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Features, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 58: Changing Location Details

    • Use diversion inhibitor: Press Toggle to enable or disable this field. • Answer confirmation required: Press Toggle to enable or disable this field. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 59: Deleting Locations

    • Include group paging: To set the alerting of the location for the group paging calls. 7. Press Save. Alerting is set to the location. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 60: Broadworks Mobility

    Use this procedure to configure the mobile device you want to use in conjunction with your office phone. Before you begin Ensure your administrator has enabled the BroadWorks Mobility feature for your extension. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 61 Include shared call appearance Specifies that all SCA devices are alerted. Ensure to set Device to ring to either Fixed or Both. Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 62: Editing Mobile Identity Alerting

    • BroadWorks call control • Use diversion inhibitor • Answer confirmation required • Device to ring • Include shared call appearance • Include BroadWorks Anywhere April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 63 Include shared call appearance Specifies that all SCA devices are alerted. Ensure to set Device to ring to either Fixed or Both. Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 64: Broadworks Anywhere And Mobility Icons

    Ensure to set Device to ring to either Fixed or Both. Mobile identities alerted Specifies the list of mobile identities that are alerted. BroadWorks Anywhere and Mobility icons The following table displays the BroadWorks Anywhere Mobility icons for the Avaya J159 IP Phone. State Phone icons BroadWorks Anywhere...

  • Page 65: Blf Icons And Visual Led Indication

    First soft key is the key on the bottom left corner of the phone screen. BLF icons and visual LED indication The following table displays the BLF state icons and LED indicators for the Avaya J100 Series IP Phones. State...

  • Page 66: Customizing Blf Incoming Call Indication

    • Both: To set the BLF pick up indication to both audible and visual. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 67: Customizing Blf Parked Call Indication

    Ensure your administrator enables customizing the ring tone. Ensure BLF incoming call indication or BLF parked call indication is set to Audible or Both. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 68: Blf Call Operations

    Barging in on an active call About this task Use this procedure to barge in on an active call if the monitored user is busy April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 69: Calendar

    Ensure that your administrator has activated Exchange credentials on your phone. Procedure 1. Press Main menu. 2. Scroll to Applications, and press Select. 3. Scroll down to Calendar, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 70: Configuring The Microsoft Exchange Server Calendar

    Calendar and Enable Reminder option to Yes to get a pop-up reminder of your upcoming calendar appointments. Before you begin ® Ensure Microsoft Exchange is configured on your phone. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 71: Call Forwarding

    In this case, your phone will redirect that incoming call to the assigned call forwarding number. Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. April 2020 Using Avaya J159 IP Phone in an Open SIP environment...

  • Page 72: Forwarding A Call To Another Extension

    Ensure that the administrator enabled the call forwarding feature. Procedure 1. Press Main menu. 2. Scroll to Features, and press one of the following: • Select • OK April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 73: Forwarding Unanswered Calls

    Using the Call Park feature, you can park an active call at a parking extension. You can dial the parked extension number from any phone to retrieve the call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 74: Call Park Icons

    • Group Call Park: To park a call to the first available extension in the group. Call Park icons The following table lists the Call Park feature icons for Avaya J159 IP Phone: Name Phone Icon...
  • Page 75 Select a unique, custom ringtone for the audio notification of the parked call. Before you begin Ensure that you are assigned a shared extension. Procedure 1. Press Main Menu. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 76: Parking A Call

    After you park the call, the extension on your phone is available to take up another call. This feature is available in BroadSoft environment. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 77: Parking A Call To A Call Park Group

    2. Scroll to Features, and press Select. 3. Scroll to Group call park, and press one of the following: • Park • OK • Corresponding line button April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 78: Unparking A Call

    You can park an active call in an administrator-configured slot. You can page this parked call to any user or administrator-configured page target group. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 79: Retrieving The Parked Call

    Ensure that you have parked a call using the Dynamic Park and Page feature. Procedure Dial the park slot number that was assigned for the parked call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 80: Call Retrieve

    3. Scroll to Call retrieve, and press Select. Call Transfer With the Call Transfer feature, you can transfer your call to another destination number. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 81: Making A Consultative Transfer

    Use this procedure to transfer an active call without connecting a call with the transfer recipient. Procedure 1. While on an active call, press Transfer or Transfer button. The phone displays the Enter Transfer Destination screen. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 82: Call Waiting

    • Ring Splash: To enable a short ringtone as a reminder on the phone when you enable features like Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 83: Setting A Distinctive Ring Tone

    • Select • OK 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 84: Enabling Auto Answer

    Guest When the guest logs in, the top bar of the host phone displays the Guest belicon. Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 85: Logging In To Your Primary Phone Extension From The Host Phone

    You must log out of your primary phone extension on the host phone or turn off the host phone if you want to resume using your primary phone. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 86: Group Paging

    Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 87: Multicast Paging

    You can add, move or delete the multicast page keys from the Phone screen by the common customization procedure. Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming calls are ignored. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 88: Sending A Multicast Page

    Shared Call Appearance and Busy Lamp Field keys as they will not be dropped but moved to a different location. Contact your system administrator if you need to replace, move, or relabel the forced keys. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 89: Push-To-Talk

    • Put local calls on private hold to block others from barging into the call. Incoming calls to any shared extension alert all phones configured with this extension. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 90: Sca Icons And Visual Led Indication

    Advanced features Note: SCA is available only in Avaya J139 IP Phone, Avaya J169/J179 IP Phone and Avaya J159 IP Phone. To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See https://www.broadsoft.com/for more information.

  • Page 91: Joining A Call In A Shared Line

    Ensure that you are assigned a shared extension. Procedure 1. Scroll to the shared line. 2. During a call, press More. 3. Press Priv Hold. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 92: Customizing Ringtones For The Sca Extension

    • The corresponding line key 6. Select the required configured shared line, and press one of the following: • Select • OK • The corresponding line key April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 93: Customizing Sca Lines

    • The corresponding line key 4. Press Editor the corresponding line key to view the following configuration information for the selected shared line: • Enabled/Active April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 94: Shared Parking

    Related links Customizing phone keys on page 114 Shared Parking icons and indication The following table shows the Shared Parking icons for Avaya J159 IP Phone: Shared room state Phone icons Red LED for the line Green LED for the line...

  • Page 95: Unparking A Call From A Shared Room

    LED is red. Contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See https://www.broadsoft.com/ more information. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 96: Accessing Simultaneous Ring Personal From The Phone Menu

    SIP-URI address: • Press Abc or 123 to enter letters or numbers. • Press Backspac to delete the symbols entered. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 97: Editing Simultaneous Ring Numbers

    3. Scroll to the number or the SIP-URI address you want to delete, and press More > Delete. 4. In the confirmation window, press Delete. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 98: Sla Mon

    Advanced features ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic Server (ADS). ™ ™ SLA Mon...
  • Page 99 Using a Guest Login 6. Press Enter. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 100: Chapter 12: Broadworks Call Center

    Escalation calls to supervisor on page 106 Emergency escalation on page 107 Call disposition codes on page 108 Hold reminder on page 109 April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 101: Logging In To The Phone

    3. Scroll to Log out, and press Select. 4. In the confirmation window, press Log out. Related links BroadWorks Call center on page 100 April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 102: Call Center Status

    BroadWorks Call center on page 100 BroadWorks Call Center icons The following table displays the BroadWorks call center icons for Avaya J159 IP Phone, Avaya J189 IP Phone Quick dial display, and the Avaya J100 Expansion Module: April 2020 Using Avaya J159 IP Phone in an Open SIP environment...

  • Page 103: Acd Call Information

    Later, you can view the call information from the call details. Before you begin Ensure that you received an ACD call. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 104: Setting The Agent State

    100 Agent state You can select one of the following states when you are available or unavailable to take a call: April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 105: Customer Originated Trace

    2. Scroll to Features, and press Select. 3. Scroll to Customer originated trace, and press Select. Result The call trace performed on the active. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 106: Escalation Calls To Supervisor

    4. Scroll to Escalation, and press Select. 5. The Escalation screen displays the list of supervisors. 6. Scroll to the required supervisor, or Any. 7. Press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 107: Emergency Escalation

    4. Scroll to Escalation, and press Select. 5. The Emergency Escalation screen displays the list of supervisors. 6. Scroll to the required supervisor, or Any. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 108: Call Disposition Codes

    Ensure you are entering the disposition codes for a call center call. Procedure 1. Press the Main menu. 2. Scroll to Features, and press Select. 3. Scroll to Disposition code, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 109: Hold Reminder

    You will receive a ring reminder when you are not busy with other calls. Related links BroadWorks Call center on page 100 April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 110: Chapter 13: Customization

    Use this procedure to display the duration of calls. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 111: Setting Key Repeat Delay

    5. Press Toggle to one of the following: • One number: To see the last dialed number. • List: To see a list of the last eight numbers. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 112: Setting The Audio Button

    5. Use the Up and Down Arrow keys to select a speed dial number. 6. Press Contacts to select a contact. 7. Press Select to assign the contact to the selected speed dial number. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 113: Setting Mute Alert

    • Visual: The phone displays the mute icon after some time on the phone status line. • Both: The phone beeps and displays a mute alert message. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 114: Visual Alerting

    Customizing phone keys About this task Use this procedure to add, relabel, move, or delete contacts, features, or applications from the Phone screen. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 115: Restoring Customized Keys To Default

    Use this procedure to restore the customized keys to administrator settings. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 116: Applications

    • Toggle: To toggle call history on or off. • Right Arrow key: To turn on call history. • Left Arrow key: To turn off call history. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 117: Enabling And Disabling Microsoft Exchange Contact Integration

    Enabling and Disabling Calendar reminder Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Applications, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 118 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Applications, and press Select. 4. Scroll to Calendar, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 119: Activating Do Not Disturb

    Your system administrator must activate the feature for your extension. Procedure 1. Press Main menu > Features. 2. Use the Down Arrow key to go to the Do not disturb screen. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 120: Redirecting Calls When Do Not Disturb Is Active

    5. Select the handset, headset, or speaker for which you want to turn automatic gain control on or off. 6. Press Toggle to turn automatic gain control on or off. 7. Press Save. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 121: Turning Button Clicks On And Off

    Headset Signaling setting is used to configure only DECT headsets. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 122: Setting Headset Mic Level

    1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio, and press Select. 4. Scroll to Handset profile, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 123: Setting A Headset Profile

    L100 Series Headsets ® Profile 2 • Plantronics: SupraPlus Wideband HW251N/HW261N (HIS) • Sennheiser: SH 330/SH 350, CC 510/CC 550 (CAVA-31) Table continues… April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 124: Setting A Personalized Ringtone

    • Bridged CA • Call Pickup 6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 125: Display

    6. Scroll down to the new image. 7. (Optional) To preview the image, press Preview and then press Back. 8. Press Select. 9. Press Save. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 126: Changing The Screen Saver

    Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. Procedure 1. Press Main menu. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 127: Setting The Screen Saver Details

    2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Brightness, and press Select. 5. Scroll to Primary display, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 128: Adjusting The Brightness Of A Phone Screen

    6. Press one of the following when the phone prompts for confirmation: • Confirm • Cancel The phone returns to the Display screen and the language changes to the selected language. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 129: Setting The Backlight Timer

    4. Use the Down Arrow key to go to the Date format screen. The phone displays one of the following: • Default • mm/dd • dd/mm • mm.dd April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 130: Setting The Time Zone

    3. Scroll to Display, and press Select. 4. Scroll down to Text size, and press Select. 5. Scroll down to Primary display, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 131: Setting The Text Size

    • Half: Each call appearance or feature occupies half the width of a line, effectively splitting the screen in two halves. 6. Press Save. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 132: Customizing Keys Of The Secondary Display

    Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 133: Moving A Key

    3. Scroll to Phone, and press Select. 4. Scroll to Phone keys customization, and press Select. 5. Scroll to Customize key, and press Select. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 134: Restoring Customized Keys To Default

    • Ethernet: To connect to an Ethernet network. • Wi-Fi: To connect phone to a Wi-Fi network. 5. Press one of the following: • Toggle April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 135: Setting The Network Configuration

    1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Network, and press Select. 4. Scroll to Network config. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 136: Connecting To A Wi-Fi Network

    • Depending on the type of security in the Wi-Fi network, obtain the required credentials. Contact your system administrator for more details. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 137 If the credentials are authenticated successfully, the phone automatically restarts to complete the connection. Related links Setting the network mode on page 134 April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 138: Chapter 14: Troubleshooting

    Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 139: Recording Audio Parameters

    1. Press Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID. April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 140: Viewing The Device Type

    Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select.

  • Page 141: Chapter 15: Resources

    7. Click Enter. Avaya Documentation Center navigation Customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. April 2020 Using Avaya J159 IP Phone in an Open SIP environment...
  • Page 142 Resources Important: For documents that are not available at Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: • Search for content using one of the following: - Type a keyword in Search, and click Filters to search for content by product, release.

  • Page 143: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
  • Page 144 ........117 ................120 exchange calendar ............117 button clicks ..............121 list style ............... configuring hearing aid compatibility ......month calendar event ........... April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 145 ..............................114 removing a contact from a group ........41 parking a call ..............search ................37 resume ................35 search from an enterprise directory ......39 April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 146 ..............alternate ................83 logging out ..............documentation center ............overview ............... finding content ............navigation ..............documentation portal ............finding content ............April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 147 .............. LDAP Directory Call Retrieve ..............contacts ................ Mobility ................. overview ............... Shared call appearance ..........89 Line keys ................25 shared extension ............April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 148 ............visual alerting .............. reminder Shared Call Appearance held call ..............Barge-In ................91 retrieve Private Hold ..............parked call ..............Shared Parking April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 149 Call Retrieve ..............videos ................viewing ACD call information ...........103 call center status ............102 Viewing product ID ..............watch list ................Wi-Fi icons ................April 2020 Using Avaya J159 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

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