Avaya J169 User Manual
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Avaya J169 User Manual

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See also: Configuration Manual , Instructions for Use Manual
Using Avaya J169/J179 IP Phone SIP
Release 4.0.3
Issue 1
October 2019

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Marjorie Marjorie Jones
July 18, 2025

What is the meaning of the phone icon that is the receiver straight up vertically with two green/blue arrows pointing horizontally to the left

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Summary of Contents for Avaya J169

  • Page 1 Using Avaya J169/J179 IP Phone SIP Release 4.0.3 Issue 1 October 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 • Please only use the connecting cables, power cord, and television reception, which can be determined by turning the AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
  • Page 5 Device Usage Consent interference by one or more of the following measures: By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use • Reorient or relocate the receiving antenna.

  • Page 6: Table Of Contents

    Contents Chapter 1: Introduction......................11 ..........................11 Purpose Chapter 2: Phone overview....................12 ................... 13 Physical layout of a J169/179 IP Phone ................. 15 Connection jacks for J169/179 IP Phone ......................17 Optional components Chapter 3: Getting started...................... 18 ....................18 Entering the file server address ..............
  • Page 7 Stopping the crisis alert ......54 Acknowledging the crisis alert after an error in the first acknowledgment ........................54 Call Forwarding ................55 Forwarding a call to another extension October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 8 Answering an active call on a monitored extension ................76 Viewing the status of monitored stations ................76 Speed dialing to a monitored extension ................77 Transferring a call to a monitored phone October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 9 ....................97 Activating Do not disturb ..............97 Redirecting calls when Do Not Disturb is active ............................ 98 Audio ................98 Turning automatic gain control on or off October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 10 Viewing the Device type ....................... 115 Viewing the Server type Chapter 11: Resources......................116 ........................116 Documentation ............118 Finding documents on the Avaya Support website ................118 Avaya Documentation Portal navigation ....................119 Viewing Avaya Mentor videos ..........................120 Support...

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of Avaya J169/J179 IP Phone and also provides instructions on how to use this phone. This document is for end users. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 2: Phone Overview

    Avaya J169/J179 IP Phone is a SIP-based phone for business communications. The phone can support up to three button modules, and each button module supports 24 call appearances. Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display. Physical specifications •...

  • Page 13: Physical Layout Of A J169/179 Ip Phone

    Physical layout of a J169/179 IP Phone Physical layout of a J169/179 IP Phone October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 14 Volume Used to adjust volume of a handset, a speaker, or a ringtone. • (+): To increase the volume. • (-): To decrease the volume. Table continues… October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 15: Connection Jacks For J169/179 Ip Phone

    Displays the list of all calls. Connection jacks for J169/179 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 16 Phone overview October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 17: Optional Components

    You can use the following optional components with the phone: • 5V DC Power adapter • JBM24 Button Module • Avaya J100 Expansion Module • GSPPoE - Avaya 48V PoE power inserter October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 18: Chapter 3: Getting Started

    • Config: To enter the file server address. • Never: To never prompt for the file server address. • Cancel: To cancel the prompt and display the Login screen. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 19: Identifying The Device Type During Phone Boot-Up

    Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1. Set up the phone hardware.

  • Page 20: Locking And Unlocking The Phone

    2. Scroll to Applications, and press Select. 3. Scroll to Log Out, and press Select. 4. In the confirmation window, press Log Out. Related links Using a Guest Login on page 87 October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 4: Navigation

    If there are two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 22: Text Input

    • In full-width lists, the user interface selects the corresponding line or the object. • In half-width lists, the interface selects the list item adjacent to the key. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 23: Main Menu

    The following table lists the Main menu icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons.
  • Page 24 Navigation Note: The icons of Avaya J169/J179 IP Phones look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons. Icon Description Microphone is muted. Missed call on your phone. You can see this icon in the Recents application.
  • Page 25 Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 26: Presence Icons

    Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J169/J179 IP Phone. Note that the icons of Avaya J169 IP Phoneand Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons.

  • Page 27: Wi-Fi Icons

    Flash Override Flash override icon for a priority call with the highest precedence. Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J179 IP Phone: Note: Avaya J169 IP Phone does not support the Wi-Fi feature. Icon Description Non-secure Wi-Fi network is detected.

  • Page 28: Chapter 5: Handling Incoming Calls

    You can receive a call on a secondary call appearance only if the call appearance is free. Procedure Press one of the following: • The Answer soft key October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 29: Handling Calls And Conferences Using Multiple Device Access

    Up and Down arrow keys to select the call and answer it. Procedure On the Incoming call screen, press one of the following: • Ignore soft key • + volume button October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 30 The phone turns off the audio alert. Note: If you ignore a call using the Bluetooth headset, to answer back the call, press Answer or Headset button on the phone. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 31: Chapter 6: Handling Outgoing Calls

    Making a call without using the dial mode Procedure 1. Do one of the following: • Lift the handset. • Press Speaker. • Press Headset. 2. Dial the number. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 32: Redialing A Number

    3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 33: Making A Call From The Corporate Database Сontacts List

    In the IP Office environment, you can make an emergency call only when you are logged in to your phone. If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 34: Making An Emergency Call

    • On the Phone screen, press the Emerg soft key, and again press Emerg when the phone prompts you for confirmation. • Dial the emergency number by using the dial pad. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 7: Call Related Features

    Procedure 1. To put an active call on hold, press the Hold soft key. 2. To resume the held call, press the Resume soft key. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 36: Managing Contacts

    40 Adding a contact from the Recents list About this task Use this procedure to add a number to your Contacts list from your call history. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 37: Editing A Contact

    1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 38: Viewing The Contact Details

    • My contacts: J100 local contact entries • My Exchange: exchange integration, My contacts • Global Exchange: exchange integration, global contacts • System contacts: Avaya Aura contacts • LDAP: LDAP directory October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 39: Combining Contacts

    4. To combine the current contact, scroll to the existing contact, and press Select. The current contact will be deleted from the Contacts list and merged with the local contact. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 40: Deleting A Contact

    Adding a contact to the local group Before you begin • Ensure that your Contacts list is not empty. • Create minimum one local group to add your contacts. Procedure 1. Press Contacts. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 41: Removing A Contact From The Local Group

    Use this procedure to assign a ringtone to a contact. You can assign a ringtone only to a contact that is saved in the Contacts list. Procedure 1. Press Contacts. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 42: Ldap Directory

    3. Scroll to LDAP contacts, and press Toggle. LDAP Directory is now your contact search source. Other sources are disabled. The phone displays the following message: LDAP selected — other search sources disabled. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 43: Managing Conference Calls

    Adding a person to an active call About this task You can add participants to an active call to set up a conference call. Before you begin Start a call. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 44: Adding A Person On Hold To A Conference Call

    1. Press Hold soft key during a conference call. 2. Do one of the following: • Press Resume. • Select the call appearance to resume the conference call. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 45: Dropping Or Disconnecting The Last Participant From A Conference Call

    4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat the steps to add another person to the conference. 6. Press the Details button to access the details of the participants. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 46: Managing Call History

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 47: Deleting A Call Record From Recents

    • Cancel: To cancel and return to the previous menu. Clearing the Recents list Procedure 1. Press Recents. 2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 48 4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 49: Chapter 8: Advanced Features

    Priority Calling. Procedure 1. Before dialing, press Main menu. 2. Scroll to Features, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 50: Retrieving A Voice Message

    Ensure that the feature is activated by the administrator. Contact your administrator for details. Procedure 1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Automatic Callback, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 51: Call Parking

    1. Press Main menu. 2. Scroll to Features, and press Select. 3. Scroll to Unpark Call, and press Select. 4. Enter your phone extension number. 5. Press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 52: Crisis Alert Station

    If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at the other watcher's IP Phone stops. You can use the same procedure to acknowledge the crisis alert even when the phone is locked. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 53: Emergency Caller Information

    The Phone screen displays the following details of an emergency caller: Field Description Extension The emergency caller extension. ® The following fields will display details only if Avaya Aura Communication Manager has this information. User name The emergency caller name. Date The crisis occurrence date.

  • Page 54: Acknowledging The Crisis Alert After An Error In The First Acknowledgment

    The Enhanced Call Forward feature is used to set rules on call forwarding. You can set the rules by entering the internal and external phone numbers in the corresponding Call Forward types. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 55: Forwarding A Call To Another Extension

    You can use this feature to forward the incoming calls on your phone to various destination numbers based on the call type and call state. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 56 3. Scroll to Enhanced Call Forward, and press Select. 4. Select the rule that you want to edit, and press Edit. 5. Enter the destination number. 6. Press Save. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 57: Long-Term Acoustic Exposure Protection

    5. Press Save. Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 58: Call Pickup

    ® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. • Call Pickup: Allows you to answer a call on behalf of a member of the same Call Pickup group.

  • Page 59: Answering A Call For A Call Pickup Group Member

    Ensure that your administrator configures the call pickup feature for your extension. ® When Call Pickup feature is active Avaya Aura Communication Manager automatically searches for the incoming calls in the associated groups to make the call connection.

  • Page 60: Answering A Call Using The Extension Number

    About this task You can activate the Limit Incoming Calls feature to limit the number of incoming calls and change multiple call appearance to a single call appearance. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 61: Deactivating Limit Incoming Calls

    1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Whisper page, and press Select. 4. Enter the extension number that you want to call. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 62: Call Forwarding To Your Cell Phone Using Ec500

    Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that the feature is activated by the administrator. Contact your administrator for details.

  • Page 63: Activating Send All Calls

    Using Hunt Group Busy About this task Use the Hunt Group Busy buttons on the Features screen to manage the calls from a particular hunt group. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 64: Calling In Your Intercom Group

    You can activate exclusion only during an active call. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. Procedure 1. Press Main menu, and scroll to Features. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 65: Blocking Your Extension From Displaying During Calls

    1. From the Phone screen, access the Features screen. 2. Select CPN Unblock. 3. Enter your extension number. 4. Press Enter or OK to stop calling party number blocking. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 66: Tracing A Malicious Call

    With the Multiple Device Access (MDA) feature, you can register up to 10 SIP devices with the same extension to transfer active calls between devices. ® This feature is available only in an Avaya Aura environment. Multiple Device Access is configured ®...

  • Page 67: Call Recording

    • Consultative transfer: Transferring a call by connecting a call with the transfer recipient. • Blind transfer: Transferring a call without connecting a call with the transfer recipient. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 68: Making A Consultative Transfer

    • Dial the number to which you want to transfer the call. • Search for the number in the Contacts or Recents list. 3. To initiate a blind transfer, press Now. The call transfer is complete. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 69: No Hold Conference

    No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.

  • Page 70: Using Uri Dialing To Make A Call

    BI line keys or delete the existing ones. Related links Customizing phone keys on page 92 Busy Indicator icons and LED indication on page 71 October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 71: Busy Indicator Icons And Led Indication

    The following table displays the Busy Indicator icons and LED indication for Avaya J169/J179 IP Phone, JBM24 Button Module, and Avaya J100 Expansion Module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons.

  • Page 72: Call Transfer To A Monitored User

    About this task Use this procedure to transfer an active call to a monitored user by talking to this user first. Procedure 1. During an active call, press Transfer. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 73: Shared Control

    ™ With the Shared Control feature, you can operate phones from the Avaya IX Workplace Client client and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series IP Phones models. ® Phones must be registered with Avaya Aura to establish a shared control connection.

  • Page 74: Wml Browser

    ™ Workplace Client for Android, iOS, Mac, and Windows. WML browser Wireless Markup Language (WML) is an XML-based markup language used by Avaya J100 Series IP Phones. The WML browser feature allows you to view WML web pages. With the WML browser feature, you can access the Home page, Click to Dial and Add to Contacts applications.

  • Page 75: Team Button

    For more information to set the overriding permission on Avaya Aura Session Manager, see ® Administering Avaya Aura System Manager. The following table shows icons of the Team Button feature icons for Avaya J169/J179 IP Phone and Avaya J100 Expansion Module: Icon Description The monitored extension is idle.

  • Page 76: Answering An Active Call On A Monitored Extension

    Ensure that the monitored phone to which you make the call is in an idle state. Procedure 1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to choose the monitored phone that you want to call. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 77: Transferring A Call To A Monitored Phone

    1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to the System Numbers. 4. If necessary, scroll to the line button for the extension you want to check. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 78: Active Call Shortcut Keys

    The phone displays the Transfer now or talk with [BLF user extension]? confirmation window. 2. Press one of the following: • Now: To immediately transfer the call to the selected user. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 79: Making A Conference Call With A Shortcut Key

    All configured multicast groups that you can send a page to are available in the Features menu. You can add, move or delete the multicast page keys from the Phone screen by the common customization procedure. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 80: Sending A Multicast Page

    The phone configuration is forced by the system administrator, and you cannot change the mapping or labels of pre-configured keys. Contact your system administrator if you need to replace, move, or relabel the pre-configured keys. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 81: Precedence Call

    Ensure that the Dial plan is configured on the Local Session Controller or Enterprise Session Controller with the Feature Access Code (FAC). Procedure 1. Lift the handset or press one of the following: • Speaker October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 82: Bridged Call Appearance

    If you receive more than one bridged call, the Phone screen highlights the recent bridged call. Procedure 1. Do one of the following: • Lift the handset. • Press Speaker. • Press the Answer soft key. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 83: Joining A Call On A Bridged Line

    • Select an active bridge line number, and press Bridge. Note: On Avaya J179 IP Phone, do not use Headset, Handset or Speaker softkeys to join the call on a bridged line. Pressing Headset, Handset or Speaker opens the Dial screen. To cancel dialing and to press the required line button for joining a call, press the Headset, Handset or Speaker softkey again.

  • Page 84: Changing Your Presence Status

    When Exchange Calendar is active, appointments are displayed in the order of their start times and are removed once the meeting time expires. Calendar information is updated whenever you log in to your phone, change calendar settings, or access the Calendar. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 85: Accessing Calendar

    • Exchange username: Enter your email ID. • Exchange password: Enter your password. • Domain name: Enter the domain name, for example, avaya.com. 6. (Optional) To enable or disable Name/Password Prompt, do one of the following: • Toggle: To enable or disable the prompt.

  • Page 86: Reviewing Your Calendar Event

    • Day: To view calendar event of the selected day. Related links Enabling and disabling Exchange calendar on page 95 Enabling and Disabling Calendar reminder on page 95 October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 87: Using A Guest Login

    Logging out of your phone on page 20 ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic ™ ™...

  • Page 88: Chapter 9: Customization

    Displaying сall timers About this task Use this procedure to display the duration of calls. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 89: Setting Key Repeat Delay

    3. Scroll to Phone, and press Select. 4. Scroll to the Redial option. 5. Press Toggle to one of the following: • One number: To see the last dialed number. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 90: Assigning Speed Dial Entries

    About this task Use this procedure to assign speed dial numbers to your contacts. You can assign up to nine speed dial entries. ® This feature is only available in the Avaya Aura environment. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select.

  • Page 91: Setting Mute Alert

    • If there are new voice mail messages, the beacon LED is lit continuously. • If the speaker is on during an active call and there are new voice mail messages, the beacon LED turns off every 15 seconds. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 92: Customizing Phone Keys

    6. Use Navigation keys to select the line key. 7. (Optional) On the phone screen, if the selected line is empty, press Add, and do the following: • To add a contact, press Contacts. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 93: Restoring Customized Keys To Default

    4. Scroll to Phone keys customization, and press Select. 5. Scroll to Restore, and press Select. 6. In the confirmation window, press Restore. Applications Enabling the Away timer Procedure 1. Press Main menu. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 94: Turning Call History On And Off

    5. Scroll to Enable exchange contacts, and press one of the following: • Toggle: To enable or disable Exchange contacts. • Right Arrow key: To enable Exchange contacts. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 95: Calendar Settings

    • Left Arrow key: To disable calendar reminder. 6. Press Save. Related links Enabling and disabling Exchange calendar on page 95 Reviewing your Calendar event on page 86 October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 96 • Toggle: To change the day. • Right Arrow key: To change the day in ascending order. • Left Arrow key: To change the day in descending order. 7. Press Save. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 97: Activating Do Not Disturb

    Redirecting calls when Do Not Disturb is active About this task When your Presence status is set to Do Not Disturb, use this procedure to redirect calls. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 98: Audio

    Enabling and disabling Bluetooth About this task You can use Bluetooth enabled devices with your phone. Note: Avaya J169 IP Phone does not support the Bluetooth feature. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 99: Pairing A Bluetooth Enabled Headset With Your Phone

    5. To pair a device, scroll to the headset, and press Pair. 6. To disconnect a paired headset, under Paired devices, press Disconct. 7. To unpair a paired headset, under Paired devices, press Forget. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 100: Turning Button Clicks On And Off

    Headset Signaling setting is used to configure only DECT headsets and cannot be applied to Bluetooth headsets. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 101: Setting Headset Mic Level

    Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio, and press Select. 4. Scroll to Handset profile, and press Select. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 102: Setting A Headset Profile

    Headset Profile Description Profile 1 L100 Series Headsets ® Profile 2 • Plantronics: SupraPlus Wideband HW251N/HW261N (HIS) • Sennheiser: SH 330/SH 350, CC 510/CC 550 (CAVA-31) Table continues… October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 103: Setting A Personalized Ringtone

    • Team Key • Bridged CA • Call Pickup 6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 104: Display

    5. Scroll to Primary display, and press Select. 6. Scroll down to the new image. 7. To preview the image, press Preview and then Back. 8. Press Select. 9. Press Save. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 105: Setting The Screen Saver Details

    6. On Phone, press one of the following: • Right Arrow key: To increase the brightness. • Left Arrow key: To decrease the brightness. 7. Press Save. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 106: Setting The Display Language

    4. Use the Down Arrow key to go to the Time format screen. 5. Press Toggle to select one of the following options: • Time format 24 Hour • Time format 12 Hour October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 107: Setting The Date Format

    2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Time zone, and press Select. The phone displays the following: • My time • Time zone October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 108: Setting The Text Size

    • Full: Each call appearance or feature occupies the entire width of a line. • Half: Each call appearance or feature occupies half the width of a line, effectively splitting the screen in two halves. 6. Press Save. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 109: Setting The Network Mode

    You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network. Avaya J169 IP Phone does not support the Wi-Fi feature. Before you begin Ensure that the system administrator gave you access to perform this task.

  • Page 110: Setting The Network Configuration

    Note: If you do not want your phone to restart and stay in the Manual mode when you switch Network config from Auto to Manual, press Save. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 111: Connecting To A Wi-Fi Network

    About this task Use this procedure if your phone is not configured to connect to a specific Wi-Fi network Avaya J169 IP Phone does not support the Wi-Fi feature. Before you begin • Ensure that the system administrator gave you access to perform this task.
  • Page 112 • Password: Either your personal password or the shared password provided by your system administrator. Result If the credentials are authenticated successfully, the phone automatically restarts to complete the connection. Related links Setting the network mode on page 109 October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 113: Chapter 10: Troubleshooting

    Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 114: Recording Audio Parameters

    Product ID on the phone screen. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID. October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 115: Viewing The Device Type

    Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select.

  • Page 116: Chapter 11: Resources

    Chapter 11: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Overview ® Avaya Aura Session Manager See characteristics and capabilities, For people who want Overview and Specification including feature descriptions, to gain a high-level...
  • Page 117 Using Avaya IP Office Platform See information about the maintenance For people who System Status Application tasks for System Status Application. maintain System Status Application. Table continues… October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 118: Finding Documents On The Avaya Support Website

    Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com. Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: •...

  • Page 119: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 120: Support

    Resources In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do one of the following: - Enter a key word or key words in the Search Channel to search for a specific product or topic.
  • Page 121 ..........viewing ................46 Avaya support website ............120 calling away timer corporate database list ..........timer value ..............dial pad ..............32, October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 122 .............. automatically ............... display settings manually ..............110 changing the background image ........ connection jacks ..............date format ..............contacts enabling screen saver clock ........October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 123 ..............incoming calls ............... call parking ..............incoming call call pickup ..............59 audio alert ..............28 call pickup, ..............58 setting a ringtone ............call pickup directed ............October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 124 ..............81 monitoring other extensions ..........77 Pre-configuration of keys Multicast Paging overview ............... overview ............... Presence sending a multicast page ..........80 change your presence status ........October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 125 ......customizing keys watch list ................restoring keys to default ........Wi-Fi date format ..............icons ................display settings WML browser brightness ............105 October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 126 Index WML browser (continued) accessing application ........... overview ............... October 2019 Using Avaya J169/J179 IP Phone SIP Comments on this document? infodev@avaya.com...

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