Avaya J179 User Manual
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Avaya J179 User Manual

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See also: Configuration Manual , Instructions for Use Manual
Using Avaya J169/J179 IP Phone H.323
Release 6.7
Issue 1
May 2018

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Do you have a question about the J179 and is the answer not in the manual?

Questions and answers

Luanne Chaffin
February 3, 2025

How do I forward calls to my cell phone?

0
1 comments:
Mr. Anderson
February 10, 2025

To forward calls from an Avaya J179 phone to your cell phone, follow these steps:

1. Access the Features screen.
2. Scroll and select Call Forward.
3. Press Select or the corresponding line button.
4. Enter the phone number of your cell phone.

If you need more details on available forwarding options, contact your system administrator.

This answer is automatically generated

0
rachel
June 5, 2025

how can i get the caller to hear me when not on speaker

0

Related Manuals for Avaya J179

Summary of Contents for Avaya J179

  • Page 1 Using Avaya J169/J179 IP Phone H.323 Release 6.7 Issue 1 May 2018...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by • Increase the separation between the equipment and receiver. Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, • Connect the equipment into an outlet on a circuit different from or fire.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    ......................26 Deleting a contact ......................27 Editing a contact ..................27 Viewing the details for a contact ....................27 Searching for a contact ........................... 28 Call History May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 7 Chapter 8: Troubleshooting....................51 ....................51 Limited access during failover Chapter 9: Related resources....................53 ........................53 Documentation ....................53 Viewing Avaya Mentor videos ..........................54 Support May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document is intended for end users and describes how to use the features available on Avaya J169/J179 IP Phone. This document also describes the end user procedures to setup various functionalities. May 2018 Using Avaya J169/J179 IP Phone H.323...

  • Page 9: Chapter 2: Phone Overview

    The phone can support up to three button modules, and each button module supports 24 call appearances. The Avaya J169 IP Phone has a grayscale display, and the Avaya J179 IP Phone has a color display.

  • Page 10: Physical Layout

    Phone overview Physical layout May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 11 Used to turn on the speaker. Volume Used to adjust the volume of a handset, headset, speaker, or ringtone. • The plus key (+) : To increases the volume. Table continues… May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 12: Connection Jacks

    Displays the list of calls in Call history. Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 13 Connection Jacks May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 14: Optional Components

    • GSPPOE - Avaya 48V PoE power inserter General icons The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color.

  • Page 15: Call History Icons

    Call history icons The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color.
  • Page 16 Incoming call; indicates you have answered this call. Outgoing call; indicates you have made this call. Indicates the number of bridged calls. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 17: Chapter 3: Getting Started

    Login Mode. Use the right or left navigation arrow to indicate whether you are a visiting user of this deskphone (Visiting User) or not (Default). 6. Press Enter or OK or #. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 18: Logging Out Of Your Phone

    6. Scroll left or right to select the expected amount of time from 1 to 12 hours that you might use this phone. You can log out as a guest at any time despite the duration that you select. 7. Press Enter or press OK. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 4: Navigation

    (left- and right-facing arrows) displays on the title line or to move the cursor right or left when entering text. Menu options The following image shows the menu options that are available to you to view the current settings and configure the required parameters on the Avaya J169/J179 IP deskphones. Home Guest Page...

  • Page 20: Accessing The Features Screen

    The green LED next to the Feature button indicates if the feature is currently on or off. If the light is on, the feature is on. The red LED next to the Feature button blinks while the feature label is displayed on the screen. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 5: Call Operations

    2. Dial the number you want to call. If you are on a mute call, you can select an available call line appearance by using Up or Down arrows. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 22: Making An Emergency Call

    Depending on how your administrator has administered your phone, returning a missed call might result in the phone deleting the call history entry when the call goes through. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 23: Making A Call Using Edit Dialing

    2. If you are working with a redial list, scroll to the number to call and press Call or OK or press the corresponding line key (LED). Your system administrator can disable Redial functionality. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 24: Clearing A Number

    Muting a call About this task While on a call, you can mute the microphone of your phone so that the other party cannot hear you. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 25: Putting A Call On Hold

    When you press the Contacts button you might not see all of the functions that are described in this chapter. The functions are not available because your administrator has disabled changes to Contacts. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 26: Adding A New Contact

    2. Select the contact you want to delete. 3. Press Details > More > Delete. 4. Press one of the following: • Delete: To delete the contact. • Cancel: To cancel the action. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 27: Editing A Contact

    2. Using the dialpad, start typing the name for which you want to search. 3. Press Call to call the person or press More then Edit to edit contact information. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 28: Call History

    2. Select the number you want to add to your Contacts list. 3. Press +Contact. 4. If necessary, edit the name and telephone number. 5. Press Save. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 29: Removing An Entry From Call History

    • To turn off logging the bridged lines, select Log Bridged Calls. 4. Press Change or OK or the corresponding line key to turn call history logging on or off. 5. Press Save. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 30: Conferences

    3. When the second person answers the call, press the Conf softkey and select the line key of the person on hold. The person on hold adds to the conference call. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 31: Dropping A Person From A Conference Call

    1. Press Hold during a conference call. 2. Do one of the following: • Press Resume. • Press OK. • Select the call appearance to resume the conference call. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 32: Muting A Person On A Conference Call

    • Get the User ID and password of your voice mail from your system administrator. Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts to playback your voice messages. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 33: Chapter 6: Advance Features

    When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined coverage number, typically your voice mail. Incoming calls ring once at your extension and then go directly May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 34: Activating Ec500 For Simultaneous Ringing On Multiple Phones

    1. From the Phone screen, gain access to the Features screen. 2. Scroll to EC500 and press one of the following: • Select • OK • Corresponding line button May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 35: Using Bridged Call Appearances

    3. Dial the phone number, or call the person from the Contacts list, or call the person from the Recents list or select the Redial softkey. Joining a call on a bridged line Before you begin Ensure that the feature is activated by the administrator. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 36 • Abbreviated: The phone plays a single beep to indicate a call on the bridged appearance. Note: For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 37: Chapter 7: Customizing Your Phone

    You can configure the Go to Phone Screen on Calling option to Yes to automatically display the Phone screen when you make a call. Procedure 1. Press Main menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 38 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Go to Phone Screen on Answer. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 39 Configuring visual alerts About this task Use this task to cause the LED in the top right corner of the phone to flash when the phone gets incoming calls. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 40 6. Select Pair Contacts to Calls. 7. Press Change or OK to change the setting to On or Off. 8. Press Save. Related links Options & Settings on page 37 May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 41 Both switch-hook buttons of the headset and the phone work for an incoming call. • Switchhook only: The phone does not send the ringing tone to the headset. Headset switchhook button is non functional. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 42: Application Settings

    The phones sets the option to No by default. Press Change to change the setting to Yes. 5. Press Save to save the change. Related links Options & Settings on page 37 May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 43 If you have customized the button labels on your phone, you can restore the default button labels. Availability of this feature depends on how the administrator has administered your phone. See your system administrator for more information. Procedure 1. Press Main menu. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 44: Screen And Sound Options

    2. Press Select to select Options & Settings > Screen & Sound Options > Button Clicks. 3. Press Change to turn sound on or off. 4. Press Save. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 45 If you set the screen width to Half, the Text size option would not be available. In this case, if you prefer a split screen, you must turn off large text. 8. Press Save. Related links Options & Settings on page 37 May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 46 7. If necessary, scroll through the patterns and select one. The phone plays the ring tones once through the speaker as you scroll through the list. Press OK to listen to selected ring tone again. 8. Press Save to save your selection. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 47: Advanced Options

    Procedure 1. Press Main menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Advanced Options. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 48 6. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off. 7. Press Change to turn AGC on or off. 8. Press Save. Related links Options & Settings on page 37 May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 49: Administrative Messages

    While receiving an audible alert, you can change between the speaker, handset, and headset, can stop the transmission of pushed audio content by going on-hook, and can adjust the volume, as you normally do during a call. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 50: Browser

    Gain access to the browser through Main Menu. If you do not see the Browser option on Main Menu, Web applications must be available for your phone. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 51: Chapter 8: Troubleshooting

    Incoming calls may not reach you; such calls may go to voice mail. • Emergency calls may or may not work, depending on the stage of failover and the functionality available on the alternate server. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 52 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

  • Page 53: Chapter 9: Related Resources

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 54: Support

    Related resources Note: Videos are not available for all products. Support Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request.
  • Page 55 .............31 Go to Phone Screen on answer Conference calls setting ................about ................30 Go to Phone Screen on calling muting a person ............32 setting ................Conference Calls May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 56 ..................19 retrieving voice mail ............. messages Ring Pattern about ................49 changing ............... Messages receiving ............... muting calls ................24 screen width .................46 SENDALL ................settings navigation arrows May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...
  • Page 57 Index settings (continued) screen width ..............Speaker ................support .................54 text size ................45 text size, Main menu ............45 Transfer ................24 videos .................. Visual Alerts configuring ..............May 2018 Using Avaya J169/J179 IP Phone H.323 Comments on this document? infodev@avaya.com...

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