Avaya 9500 Series User Manual
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Summary of Contents for Avaya 9500 Series
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Page 1: User Guide
Avaya 9500 IP Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR... -
Page 2: 9500 Series User Guide
IP Office 9500 Series User Guide Issue 05d - (05 April 2012) - Page 3 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.
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Page 4: Table Of Contents
14.2.3 Forward On Busy/No Answer (Features 8.4 Dropping/Muting Parties ..............41 Menu) ................82 8.5 Holding a Conference Call ..............41 14.2.4 Forward On No Answer (Status Menu) ................82 9500 Series User Guide Page 3 IP Office Issue 05d (05 April 2012) - Page 5 ..............140 17.6.1 Display Brightness ................107 22.9 Do Not Disturb ..............140 17.6.2 Last Call Duration Display ................107 22.10 Do Not Disturb Exceptions ..............141 9500 Series User Guide Page 4 IP Office Issue 05d (05 April 2012)
- Page 6 22.29 Short Codes ..............143 22.30 Small Community Network ..............143 22.31 System Administrator ..............143 22.32 System Phone User ..............143 22.33 Twinning ..............143 Index ................145 9500 Series User Guide Page 5 IP Office Issue 05d (05 April 2012)
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Page 8: Introduction
Chapter 1. Introduction 9500 Series User Guide Page 7 IP Office Issue 05d (05 April 2012) -
Page 10: Important Safety Information
Introduction: 1. Introduction This guide is for 9500 Series telephones supported by IP Office Release 8.0 running on an Avaya IP Office telephone system. · 9500 Series Telephones The 9504 and 9508 phones are supported on B5800 Branch Gateway and IP Office systems only. They are physically and functionally the same as their 9400 Series equivalents but are not supported on other Avaya telephone systems. -
Page 11: 9504 Telephone
The IP Office supports the 9504 telephone. 9400 Series and 9500 Series phones are physically and functionally identical. However, 9500 Series phones are only supported on Avaya B5800 Branch Gateway and IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems. -
Page 12: 9508 Telephone
The IP Office supports the 9508 telephone. 9400 Series and 9500 Series phones are physically and functionally identical. However, 9500 Series phones are only supported on Avaya B5800 Branch Gateway and IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems. -
Page 13: Button Modules
- Those keys not configured as appearance keys can be used for other functions. · · On touch screen phones, these buttons are replaced by their text labels on the screen. 9500 Series User Guide Page 12 IP Office Issue 05d (05 April 2012) - Page 14 Introduction: Phone Keys · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call. 9500 Series User Guide Page 13 IP Office Issue 05d (05 April 2012)
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Page 15: Status Letters
Other Stands If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9500 Series User Guide Page 14... - Page 16 Introduction: The Phone Stand 9500 Series User Guide Page 15 IP Office Issue 05d (05 April 2012)
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Page 18: Making Calls
Chapter 2. Making Calls 9500 Series User Guide Page 17 IP Office Issue 05d (05 April 2012) -
Page 19: En-Bloc Dialing
Call Settings. Press Select. 4. Use the up and down arrow keys to highlight En-Bloc Dial. 5. Use Change button to select On or Off. 9500 Series User Guide Page 18 IP Office Issue 05d (05 April 2012) -
Page 20: Call Soft Key Options
Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call. · ToVM Send an alerting call to your voicemail. 9500 Series User Guide Page 19 IP Office Issue 05d (05 April 2012) -
Page 21: Calling From The Contacts List
Outgoing , Incoming and Missed . d. Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9500 Series User Guide Page 20 IP Office Issue 05d (05 April 2012) -
Page 22: Redialling A Previous Number
Call Settings. Press Select. 3. Use the up and down menu keys to highlight Withhold Number. 4. Press Change to switch the option On or Off. 5. Press Save. 9500 Series User Guide Page 21 IP Office Issue 05d (05 April 2012) -
Page 23: Adjusting The Call Volume
· If the call is connected on the phone's headset, the HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 9500 Series User Guide Page 22 IP Office... -
Page 24: Answering Calls
Chapter 3. Answering Calls 9500 Series User Guide Page 23 IP Office Issue 05d (05 April 2012) -
Page 25: 3. Answering Calls
· To redirect the call to voicemail, press the To VM soft key. 2. To answer the call, press the call appearance button. Your existing call will be put on hold. 9500 Series User Guide Page 24 IP Office... - Page 26 Answering Calls: Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 9500 Series User Guide Page 25 IP Office...
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Page 27: Diverting A Call To Voicemail
Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm any additional short codes that may have been configured for your use. · Pickup Any Call: *30 Answer a call ringing on the telephone system. 9500 Series User Guide Page 26 IP Office Issue 05d (05 April 2012) - Page 28 Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 9500 Series User Guide Page 27 IP Office...
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Page 30: Redialling
Chapter 4. Redialling 9500 Series User Guide Page 29 IP Office Issue 05d (05 April 2012) -
Page 31: Open Call Log Mode
If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9500 Series User Guide Page 30 IP Office Issue 05d (05 April 2012) -
Page 32: Holding And Parking Calls
Chapter 5. Holding and Parking Calls 9500 Series User Guide Page 31 IP Office Issue 05d (05 April 2012) -
Page 33: 5. Holding And Parking Calls
... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 9500 Series User Guide Page 32 IP Office Issue 05d (05 April 2012) -
Page 34: Holding Calls
For example for extension 201, the first parked call will use park slot number 2010 if available. If you already have one parked call, the next parked call will use park slot 2011 if available, and so on. 9500 Series User Guide Page 33... -
Page 35: Parking Calls Using The Menu
3. Press the Details soft key. 4. Use the up and down arrow keys to scroll through the parked calls. 5. To unpark a particular call, press the Connect soft key. 9500 Series User Guide Page 34 IP Office Issue 05d (05 April 2012) -
Page 36: Transferring Calls
Chapter 6. Transferring Calls 9500 Series User Guide Page 35 IP Office Issue 05d (05 April 2012) -
Page 37: Transferring To Voicemail
· To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing and then the mailbox greeting. · To exit the transfer menu, press Cancel. 6.2 Transferring a Held Call 9500 Series User Guide Page 36 IP Office Issue 05d (05 April 2012) -
Page 38: Account Codes
Chapter 7. Account Codes 9500 Series User Guide Page 37 IP Office Issue 05d (05 April 2012) -
Page 39: Forced Account Code Entry
Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 9500 Series User Guide Page 38 IP Office Issue 05d (05 April 2012) -
Page 40: Conference Calls
Chapter 8. Conference Calls 9500 Series User Guide Page 39 IP Office Issue 05d (05 April 2012) -
Page 41: Starting A Conference
· To drop a caller from the conference, highlight them and press Drop. · To mute a caller, highlight them and press Mute. Repeat this to unmute them. · To return to the call display, press the Back soft key. 9500 Series User Guide Page 40 IP Office... -
Page 42: Dropping/Muting Parties
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 9500 Series User Guide Page 41... -
Page 44: Headset/Handsfree Operation
Chapter 9. Headset/Handsfree Operation 9500 Series User Guide Page 43 IP Office Issue 05d (05 April 2012) -
Page 45: Headset Operation
5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9500 Series User Guide Page 44 IP Office Issue 05d (05 April 2012) -
Page 46: Handsfree Speaker Operation
5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9500 Series User Guide Page 45 IP Office Issue 05d (05 April 2012) - Page 47 9500 Series User Guide Page 46 IP Office Issue 05d (05 April 2012)
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Page 48: Contacts/Directory
Chapter 10. Contacts/Directory 9500 Series User Guide Page 47 IP Office Issue 05d (05 April 2012) -
Page 49: 10. Contacts/Directory
These contacts are viewable and useable by all phone users. These are two types of external contacts: · Some external contacts are entered into the telephone system configuration by the system administrator. · Other external contacts are those imported by the telephone system from other directory sources. 9500 Series User Guide Page 48 IP Office... - Page 50 Contacts/Directory: Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9500 Series User Guide Page 49 IP Office Issue 05d (05 April 2012)
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Page 51: Managing External Contacts
· External directory contacts imported by the system from other sources cannot be edited. However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 9500 Series User Guide Page 50 IP Office... -
Page 52: Viewing Contacts Details
It is also present for external directory entries if you have been set as a system phone user by the system administrator. Edit · Edit the name and number. Delete · Delete the name and number. · Add a new personal directory contact. 9500 Series User Guide Page 51 IP Office Issue 05d (05 April 2012) -
Page 53: Making A Call From The Directory
To view more details of the highlighted name press Details. To return to the directory press List. 3. When the required entry is highlighted, press Select. 4. You will be returned to the menu in which you selected the Dir soft key. 9500 Series User Guide Page 52 IP Office... -
Page 54: Adding A New Contact
Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9500 Series User Guide Page 53 IP Office... -
Page 55: Editing A Contact
5. Press the Delete soft key again to confirm the action. Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9500 Series User Guide Page 54 IP Office... -
Page 56: Call History
Chapter 11. Call History 9500 Series User Guide Page 55 IP Office Issue 05d (05 April 2012) -
Page 57: 11. Call History
2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 9500 Series User Guide Page 56 IP Office... -
Page 58: Accessing The Call Log/History
Outgoing , Incoming and Missed . d. Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9500 Series User Guide Page 57 IP Office Issue 05d (05 April 2012) -
Page 59: Viewing Call Details
· +Contact Add the name and number to your personal directory. You can edit the details before they are added. · Delete All Delete all the records. 9500 Series User Guide Page 58 IP Office Issue 05d (05 April 2012) -
Page 60: Deleting A Record
Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9500 Series User Guide Page 59 IP Office... -
Page 62: Voicemail
Chapter 12. Voicemail 9500 Series User Guide Page 61 IP Office Issue 05d (05 April 2012) -
Page 63: Message Waiting Indication
They remain lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indications for hunt groups. 9500 Series User Guide Page 62... -
Page 64: Visual Voice
(24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 9500 Series User Guide Page 63 IP Office... -
Page 65: Sending A Message
Send an email telling you there is a new message but do not attach a copy of the message. 6. When the required setting is displayed, press Save. To exit without changing the setting, press Cancel. 9500 Series User Guide Page 64... -
Page 66: Mailbox Greeting
Intuity voicemail allows a number of greetings to be recorded and then used for different call types (internal, external, etc). These greetings are set up and recorded through the mailbox voice prompt interface.They can also be set up and recorded using the one-X Portal for IP Office application. 9500 Series User Guide Page 65 IP Office... -
Page 67: Changing Your Voicemail Code
· The new password must be at least four digits long. · A series of numbers (for example 1234) or repeated numbers are not allowed. 6. When the desired password is complete, press Save. 9500 Series User Guide Page 66 IP Office... -
Page 68: Switching Voicemail On/Off
1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2. Press the To VM soft key. The call is redirected to your mailbox. 9500 Series User Guide Page 67 IP Office Issue 05d (05 April 2012) -
Page 70: Logging In/Out
Chapter 13. Logging In/Out 9500 Series User Guide Page 69 IP Office Issue 05d (05 April 2012) -
Page 71: 13. Logging In/Out
Log in to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 9500 Series User Guide Page 70 IP Office Issue 05d (05 April 2012) -
Page 72: Logging In
To use the lock feature you need to set a security PIN When your phone is locked: · It can only be used to make internal and emergency calls. 9500 Series User Guide Page 71 IP Office Issue 05d (05 April 2012) -
Page 73: Unlocking
1. Press the Unlock soft key. 2. Enter your security PIN (login code). 3. Press the Done soft key. 9500 Series User Guide Page 72 IP Office Issue 05d (05 April 2012) -
Page 74: Changing Your Security Pin
4. Enter your current security PIN if you already have one and press Done. 5. Enter your new password. 6. Press Save. 7. The 'Security PIN changed' message will appear for a few moments. 9500 Series User Guide Page 73 IP Office Issue 05d (05 April 2012) -
Page 76: Redirecting Calls
Chapter 14. Redirecting Calls 9500 Series User Guide Page 75 IP Office Issue 05d (05 April 2012) -
Page 77: 14. Redirecting Calls
External Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 9500 Series User Guide Page 76 IP Office Issue 05d (05 April 2012) -
Page 78: Follow Me
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 77 IP Office Issue 05d (05 April 2012) -
Page 79: Follow Me To (Features Menu)
· Press the Save soft key to set the 'follow me here.' The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 78 IP Office Issue 05d (05 April 2012) -
Page 80: Forwarding Calls
, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 9500 Series User Guide Page 79 IP Office... -
Page 81: Default Short Codes
· Switch Forward on No Answer Off: *06 The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 80 IP Office Issue 05d (05 April 2012) -
Page 82: Forward Unconditional (Status Menu)
The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 81 IP Office Issue 05d (05 April 2012) -
Page 83: Forward On Busy/No Answer (Features Menu)
· Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 82 IP Office Issue 05d (05 April 2012) -
Page 84: Issue 05D (05 April
· Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 83 IP Office Issue 05d (05 April 2012) -
Page 85: Do Not Disturb
Remove a number (N) from your list of 'do not disturb' exceptions. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9500 Series User Guide Page 84 IP Office Issue 05d (05 April 2012) -
Page 86: Dnd On/Off (Features Menu)
4. To add a number, highlight Add Another. Dial the number and press Add. 5. To remove an existing number, highlight it and press Remove. 6. Press Done when completed. 9500 Series User Guide Page 85 IP Office Issue 05d (05 April 2012) -
Page 87: Twinning
5. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 9500 Series User Guide Page 86... -
Page 88: Groups
Chapter 15. Groups 9500 Series User Guide Page 87 IP Office Issue 05d (05 April 2012) -
Page 89: 15. Groups
Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 9500 Series User Guide Page 88 IP Office... -
Page 90: Group Membership
The system administrator is able to configure whether you have access to the Membership, State and Fallback · options of a group. If you are not configured for any groups then the Group menu is not shown. 9500 Series User Guide Page 89 IP Office... -
Page 91: Group Service Status And Fallback
The system administrator is able to configure whether you have access to the Membership, State and Fallback · options of a group. If you are not configured for any groups then the Group menu is not shown. 9500 Series User Guide Page 90 IP Office... -
Page 92: Changing The Group Service Status (Features Menu)
The system administrator is able to configure whether you have access to the Membership, State and Fallback · options of a group. If you are not configured for any groups then the Group menu is not shown. 9500 Series User Guide Page 91 IP Office... -
Page 93: Changing The Group Fallback
The system administrator is able to configure whether you have access to the Membership, State and Fallback · options of a group. If you are not configured for any groups then the Group menu is not shown. 9500 Series User Guide Page 92 IP Office... -
Page 94: Button Features
Chapter 16. Button Features 9500 Series User Guide Page 93 IP Office Issue 05d (05 April 2012) -
Page 95: 16. Button Features
The use of the button lamp or icon will depend on the action associated with the button. Fixed Buttons On all the phones, the programmable button features appear below the call appearance buttons. The screen can be scrolled to display further buttons. 9500 Series User Guide Page 94 IP Office Issue 05d (05 April 2012) -
Page 96: Editing Your Programmable Buttons
This feature is useful when you want to hot desk to other IP Office systems within the network. While logged in to a remote system, it will allow you to dial out from your home system as if still working from there. 9500 Series User Guide Page 95... -
Page 97: Call Park
A button can be programmed to indicate if there are any calls to a group waiting to be answered. A red flashing lamp indicates that there are calls waiting for the hunt group. Press the button to pickup the longest waiting call. 9500 Series User Guide Page 96... -
Page 98: Hunt Group Night Service
Call the user. · Message Cause a single burst of ringing on the user's phone. They will also see the message "Please Call" followed by your extension number. 9500 Series User Guide Page 97 IP Office Issue 05d (05 April 2012) - Page 99 Start silent monitoring of the user's call. In addition to calling the user, the user BLF button(s) can be used to transfer calls or to start a conference rather than dialing the user's extension number. 9500 Series User Guide Page 98 IP Office...
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Page 100: Phone Settings
Chapter 17. Phone Settings 9500 Series User Guide Page 99 IP Office Issue 05d (05 April 2012) -
Page 101: 17. Phone Settings
Ring Sound · Headset Volume · Ring Volume · Speaker Volume · Internal Auto Answer · Automatic Gain Control · Audible Alerting · Default Audio Path · 9500 Series User Guide Page 100 IP Office Issue 05d (05 April 2012) -
Page 102: Mobile Twinning
If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9500 Series User Guide Page 101 IP Office Issue 05d (05 April 2012) -
Page 103: En-Bloc Dialing
The system administrator can also adjust when ringing is used for each specific appearance button. The ringing can be immediate, delayed for a set time, or off. 9500 Series User Guide Page 102 IP Office... -
Page 104: Disabling The Ringer
4. Press the Change soft key to change the setting. · Ring - Use normal ringing. · Abbreviated - Use a single non-repeated ring (abbreviated ring). · Off - No ring. 9500 Series User Guide Page 103 IP Office Issue 05d (05 April 2012) -
Page 105: Ring Sound
· To make the currently selected ring tone the ring tone for the phone, press the Save soft key. · To leave the menu without making any changes press the Cancel soft key. 5. Press Back / Exit to exit the menus. 9500 Series User Guide Page 104 IP Office... -
Page 106: Ringer Volume
This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when 'internal auto answer' is on. 9500 Series User Guide Page 105 IP Office Issue 05d (05 April 2012) -
Page 107: Audible Alerting
Return to the normal call display after a period of inactivity in a menu. A-Menu Auto Exit · Automatically exit the A-menu screens when a new call alerts your phone. 9500 Series User Guide Page 106 IP Office Issue 05d (05 April 2012) -
Page 108: Display Brightness
Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 9500 Series User Guide Page 107 IP Office Issue 05d (05 April 2012) -
Page 109: Half/Full Width Display
You can turn the timer display on or off. Turning it off provides more space for other call details on the display. · For the currently selected call appearance, the call timer display can be temporarily turned on or off using a programmable button set to the Timer function. 9500 Series User Guide Page 108 IP Office... - Page 110 Phone Settings: Display Controls 9500 Series User Guide Page 109 IP Office Issue 05d (05 April 2012)
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Page 111: Display Language
· Disabled Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Save soft key. 9500 Series User Guide Page 110 IP Office Issue 05d (05 April 2012) -
Page 112: A-Menu Auto Exit
On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 9500 Series User Guide Page 111 IP Office Issue 05d (05 April 2012) -
Page 113: Volume And Sound
1. With the phone idle or ringing, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. The display returns to normal after a few seconds. 9500 Series User Guide Page 112 IP Office Issue 05d (05 April 2012) -
Page 114: Handset Volume
5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9500 Series User Guide Page 113 IP Office Issue 05d (05 April 2012) -
Page 115: Viewing Information
The current speed of the phone's ethernet port and its PC pass-through Ethernet port. · Miscellaneous Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key. 9500 Series User Guide Page 114 IP Office Issue 05d (05 April 2012) -
Page 116: Status Menu
Chapter 18. Status Menu 9500 Series User Guide Page 115 IP Office Issue 05d (05 April 2012) -
Page 117: Do Not Disturb
· To change the destination of the setting, press the Details soft key. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 116 IP Office Issue 05d (05 April 2012) -
Page 118: Follow Me Here
· Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 117 IP Office Issue 05d (05 April 2012) -
Page 119: Forward On No Answer
Fwd To Here. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9500 Series User Guide Page 118 IP Office Issue 05d (05 April 2012) -
Page 120: Group Membership
PHONE key and then press the Status soft key if shown. 2. If necessary use the up and down arrow keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9500 Series User Guide Page 119 IP Office Issue 05d (05 April 2012) -
Page 121: Parked Calls
There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9500 Series User Guide Page 120 IP Office Issue 05d (05 April 2012) -
Page 122: Short Codes
Chapter 19. Short Codes 9500 Series User Guide Page 121 IP Office Issue 05d (05 April 2012) -
Page 123: 19. Short Codes
*14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9500 Series User Guide Page 122 IP Office Issue 05d (05 April 2012) -
Page 124: Hunt Group
Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 9500 Series User Guide Page 123 IP Office Issue 05d (05 April 2012) -
Page 126: System Administration
Chapter 20. System Administration 9500 Series User Guide Page 125 IP Office Issue 05d (05 April 2012) -
Page 127: Checking The System Information
8. When a complete valid date has been entered, the display will confirm that by showing the full date and the Set soft key option. 9. To set the date as the new date to be used by the telephone system press Set. 9500 Series User Guide Page 126 IP Office... -
Page 128: Checking The Time Server Status
6. The time server information is listed. It includes the address of the time server, the current local time and the UTC time. If the phone system is configured for daylight savings then the current amount of daylight savings being applied to the local time is also shown. 9500 Series User Guide Page 127 IP Office... -
Page 129: Setting The Time
8. When a valid offset has been entered, the Set soft key is displayed. 9. To apply the offset to the current telephone system time press the Set soft key. 9500 Series User Guide Page 128 IP Office... -
Page 130: Shutting Down The System
Only proceed if you are sure. If you are not sure press Back. 8. If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 9500 Series User Guide Page 129 IP Office... -
Page 131: Managing Memory Cards
This option is available when an Active card is present. It allows the card to be made inactive. · Start Up This option is available when an Inactive card is present. It allows the card to be made active again. 9500 Series User Guide Page 130 IP Office... -
Page 132: Reporting System Alarms
There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9500 Series User Guide Page 131 IP Office Issue 05d (05 April 2012) -
Page 134: 21. Menus
Chapter 21. Menus 9500 Series User Guide Page 133 IP Office Issue 05d (05 April 2012) -
Page 135: Features Menu
· The system administrator is able to configure if you can access the Membership, State, and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9500 Series User Guide Page 134... - Page 136 · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Administration option is only shown if you have been configured as a 'System Phone' user. 9500 Series User Guide Page 135...
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Page 137: Status Menu
21.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. Note that only features administered to the user's set will be displayed. 9500 Series User Guide Page 136 IP Office Issue 05d (05 April 2012) -
Page 138: A Menu
This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system and move with you when you log into another phone. The menu is accessed by pressing the key. 9500 Series User Guide Page 137 IP Office Issue 05d (05 April 2012) -
Page 140: Glossary
Chapter 22. Glossary 9500 Series User Guide Page 139 IP Office Issue 05d (05 April 2012) -
Page 141: Abbreviated Ring
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown after your extension name on the phone's idle display when you have 'do not disturb' enabled. 9500 Series User Guide Page 140 IP Office... -
Page 142: Do Not Disturb Exceptions
, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 9500 Series User Guide Page 141 IP Office... -
Page 143: Group
You can use a login code to log in at any phone on the telephone system and then use that phone as your own. While logged in, you can use the phone's menus to set and change your login code. 9500 Series User Guide Page 142... -
Page 144: Park Call
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning mobile twinning 9500 Series User Guide Page 143 IP Office Issue 05d (05 April 2012) -
Page 146: Index
Add call Clear 78, 117 Caller details 40, 41 Edit 78, 117 Drop caller 40, 41 End automatically 40, 41 Status Hold 33, 41 Follow Me To 9500 Series User Guide Page 145 IP Office Issue 05d (05 April 2012) - Page 147 105, 112 Make call from Call Log 20, 57 S 14 from Contacts 20, 52 SBM32 12 from redial list 21, 30 Send All Calls 81, 118 9500 Series User Guide Page 146 IP Office Issue 05d (05 April 2012)
- Page 148 Voicemail Failure 120, 131 Voicemail Full 120, 131 Volume Handset Headset 44, 113 Ringer 105, 112 Speaker 45, 113 Waiting Call 110 Width 108 Withhold Number 21, 101 9500 Series User Guide Page 147 IP Office Issue 05d (05 April 2012)
- Page 150 9500 Series User Guide Page 149 IP Office Issue 05d (05 April 2012)
- Page 151 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.