Avaya IP Office 5410 - IP Phone Quick Reference Guide

Product Diagram

This guide covers the basic functionality of your IP Office 5410 phone.
For more information on your phone settings and features, see the IP Office 5410 User Guide.
The diagram below shows the main phone features:

1. Feature Buttons/Display
2. Message Waiting Lamp
3. Page Left/Right
4. Softkey
5. Messages
6. Hold
7. Transfer
8. Conference
9. Drop
10. Redial
11. Dialling Pad
12. Volume Controls
13. Handset/Headset Socket
14. Mute
15. Headset
16. Speaker
17. Exit

Answering Incoming Calls

• Pick up the handset or press to use the speakerphone.

Making a Call

• Pick up the handset or press .
• Dial the number, including any outside line digits and/or area codes.

Accessing Voicemail

• To retrieve your voicemail, dial *17.

Hold

• To place a call on hold, press Hold.
• To retrieve a held call, press corresponding to the held call.

Transferring a Call

1. With the call active, press Transfer. The call is placed on hold; is displayed and you hear a dial tone. Dial the number you want to transfer the call to.
2. To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one answers, press corresponding to the held call. OR
   To announce the call, remain on the line and wait for an answer. Announce the call and hang up. If the line is busy or if no one answers, press corresponding to the held call.

Conference

1. To add a another party to a call, dial the first party and then press Conference. The current call is placed on hold, is displayed and you hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. To add the new party to the call, press Conference again.
4. Repeat Steps 1 to 3 to add further participants.

To add a held call to the current call:

1. Press Conference. The icon on the current line changes to .
2. Press corresponding to the held call.
3. Press Conference again. All parties are now connected.

To drop yourself from the conference, hang up.

Speakerphone

• To use the speakerphone, press . Make or answer the call. To adjust the volume, press and . To end the call, press again.
• To change from speakerphone to handset, pick up the handset and continue talking.
• To change from handset to speakerphone, press and hang up the handset.

Do Not Disturb

• To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09.

Note: The short codes documented in this guide refer to the use of default short codes only.

Mute

• To prevent the other person on the line from hearing you, press Mute.
• To reinstate two-way conversation, press Mute again.

Redial

To redial a previously dialed number, press Redial. Press and , locate the required number and press the associated feature button.

To change the Redial number selection:

1. Press Options and then press Application Options.
2. Press Redial to toggle between Last 6 Numbers and Last Number.
3. Press Save. To restore the previous setting without changing it, press Cancel.

Speed Dials

• To Dial a speed dial:

1. Press SpDial and then press and to display your speed dials.
2. When the speed dial you require is shown, press or adjacent to the speed dial name. Your phone dials the number automatically.

• To Add a speed dial:
  1. Press SpDial and then press Add.
  2. The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it provides. Depending on the character you require, you may have to press the key more than once.
     For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed.
     If the next character you want is on the same key, press and then enter the next character.
  3. Press Save.
• To Add a short code to a speed dial:
  1. To add a short code to a speed dial, press SpDial.
  2. In the name field, enter the short code name. For example, Voicemail.
  3. In the number field, enter the prefix * and the shortcode number. For example, *17 (the shortcode for voicemail).

Diverting Calls

• To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to your extension will be diverted to the extension you are using. To re-direct your calls back to your own extension, dial *13*N#.
• To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your calls diverted). To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

• To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).
• To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
• To switch Forward On Busy On, dial *03. To switch it off, dial *04.
• To switch Forward On No Answer On, dial *05. To switch it off, dial *06.

Programmable Buttons

The programmable buttons enable you to access a range of IP Office system features. Some of these features are available by default, others can only be programmed by your system administrator. Contact your system administrator for more information.

Admin and Admin1 are two functions that enable you to program the most frequently used functions against other feature keys. The programmable features that are available via Admin and Admin1 are:

Default Feature Codes

You can access a variety of system features by dialling short codes. The following table shows the default feature codes. For a full list of your phone's default feature codes, see the IP Office 5410 User Guide.

Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on.

Further information about Avaya IP Office is available from www.avaya.com/support and also from http://www.avaya.com/ipoffice/knowledgebase.

Documents / Resources

References

• http://www.avaya.com/support

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Avaya IP Office 5410 - IP Phone Quick Reference Guide